I'm sure that is a letter everyone wants to recieve in the mail after they spend their hard earned money. I think the letter should read:
                   Dear soon to mad customer,
                                             Due to our lack of quality control or no quality control at all, your brand new snowthrower that you purchased from us will soon catch on fire and burn your entire garage down with it. But there is good news my new lexus was just delivered yesturday see you on the golf course
                                                                                                                   Sincerely,
                                                                                                                             The President of Ariens