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Trilobite


Joined: Nov 7, 2007
Points: 121

The New Miele Upright Cleaner
Original Message   Mar 23, 2008 10:12 pm

Allergy Banner Alt

First upright from Miele

29 February 2008

This summer, Miele will launch its first range of upright vacuum cleaners – the S7.

 It will consist of about six models, all of which feature ultra large dust bags and

 “a unique swivel body, which makes it easy to manoeuvre in even the trickiest

 of room layouts”. According to the company,  the decision was made following

 numerous requests from customers that wanted to buy Miele  but would only use

 an upright model.

Text: courtesy ERTweekly.com

Picture: courtesy Miele.co.uk, 2009

Edited 21st March 2009; reason: loss of original image.

This message was modified Mar 20, 2009 by Trilobite
Replies: 1 - 494 of 494View as Outline
Trilobite


Joined: Nov 7, 2007
Points: 121

Re: The Miele Upright Cleaner
Reply #1   Mar 23, 2008 10:30 pm
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #2   Mar 24, 2008 8:24 am
Trilobite:

Several years back Miele introed the art

series uprights for the yuppies in small

upscale residences. The S7 looks like an

actual commitment to enter the upright

market with seriousness [with 6 models]. 

Should be interesting. 

Nice modern styling.  Sleek.  Has nice wow appeal. 

I read the fine print on the ad and Miele is trying to

capitalize on its rep for premier canns and says it's

launching the uprights to meet the demands of its

customers who don't like canns and tanks.

Has my interest.  Keep us posted, please on the

status and price.  Anyone know when they are

coming to the USA?  BTW the ert article was light

on the info and details as I expected.

Carmine D.

This message was modified Mar 24, 2008 by CarmineD
Acerone


Joined: Jul 25, 2007
Points: 986

Re: The New Miele Upright Cleaner
Reply #3   Mar 24, 2008 9:07 am
Now this I like...
DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #4   Mar 24, 2008 9:38 am
Just doing a search on more info on the Miele S7 Upright and came across this link:

http://www.flickr.com/photos/mglong/tags/s7/

S7 made of LEGO!!  But you can see what I believe is the real S7 models in one of the pictures in the background!

DC18

Acerone


Joined: Jul 25, 2007
Points: 986

Re: The New Miele Upright Cleaner
Reply #5   Mar 24, 2008 9:43 am
DC18 wrote:
Just doing a search on more info on the Miele S7 Upright and came across this link:</p><p>http://www.flickr.com/photos/mglong/tags/s7/</p><p>S7 made of LEGO!!  But you can see what I believe is the real S7 models in one of the pictures in the background!</p><p>DC18

Yes, I see them..

Very Large Picture
DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #6   Mar 24, 2008 9:47 am
The main body of the upright looks slim, I wonder if it is heavy to lift!  Hope they are not like the new 'mach' series from Vax (UK) they are very heavy to lift!
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #7   Mar 24, 2008 10:51 am
They should be coming out in a few test markets this summer/fall. Only a handful, (VERY FEW), scattered dealers in a cross section of the US will get them. Assuming the response and reliability are OK then other dealers should get them. They are really counting on this being a superior machine.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #8   Mar 24, 2008 12:09 pm
Though it is quite nice, this is not Miele's first uprights.

Miele has been producing uprights plus stick vacs for years.  See link --

http://www.miele.com/usa/vacuums/product.asp?cat=1&subcat=2&model=33&series=5&menu_id=6&nav=21

Best,

Venson

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #9   Mar 24, 2008 12:22 pm
Those are Panasonics. The new ones will be Miele Made.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #10   Mar 24, 2008 1:57 pm
What do you know?  Even comes with a head

lamp that lasts forever.  What will Miele think of

next?

Carmine D.

This message was modified Mar 24, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #11   Mar 24, 2008 2:37 pm
Lucky1 wrote:
Those are Panasonics. The new ones will be Miele Made.



Hi Lucky1,

You're right.  Yes, the S184 and S183 are made by Panasonic for Miele. From what I saw on Miele's UK website, the company only offers canisters in its vacuum cleaner listing which I guess technnically makes the S& upright a first for for European consumers.  The only question now is when and if the product will reach the U.S.  I called Miele today to inquire about that and their vacuum rep said she knew of no plans to head the S7 in our direction.  I'm surprised that this wasn't a given as Miele has a following here in the States.

Best,

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #12   Mar 24, 2008 2:52 pm
Venson wrote:
Hi Lucky1,

You're right.  Yes, the S184 and S183 are made by Panasonic for Miele. Venson



Hello Venson:

I read the specs on the Panasonic made Mieles from the site you posted.  Note both uprights [the Powerhouse S183/184] are recommended for low to medium pile carpets and smooth surfaces.  I thought that was interesting and honest.  Apparently, Miele sold these primarily for Euro consumption based on Euro designed/made carpets and rugs.  Further adding credence to the ert article in which Miele says it is offering the new Miele made uprights for its customers who do not like tanks and canns. 

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #13   Mar 24, 2008 2:59 pm
Venson wrote:
Hi Lucky1,</p><p>
" their vacuum rep said she knew of no plans to head the S7 in our direction.  I'm surprised that this wasn't a given as Miele has a following here in the States.</p><p>Best,</p><p>Venson

My connections say: They should be coming out in a few test markets this summer/fall (OK Maybe Winter). Only a handful, (VERY FEW), scattered dealers in a cross section of the US will get them. Assuming the response and reliability are OK then other dealers should get them.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #14   Mar 24, 2008 3:19 pm
Well then Lucky1 -- old pal of whom never a derogatory word has passed these lips -- how could I go about getting one?  PM me.  We won't tell the rest of the crew :)

Thanks,

Venson

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #15   Mar 24, 2008 4:53 pm
I'm 3000% sure my shop won't be selected BUT Where I used to work may very well. If they do get it...I will let all know.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #16   Mar 24, 2008 5:02 pm
Lucky1 wrote:
I'm 3000% sure my shop won't be selected BUT Where I used to work may very well. If they do get it...I will let all know.

Well . . . I tried.
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #17   Mar 24, 2008 5:16 pm
HI Venson,i wiil ask my east coast miele connections,you know the new jersey guy's and the new york guy's.Another dealer that should get them is Andy in springfield Mo.

Lets see if MIELE prices the machine out of reach of most customers,

MOLE

 
Moderator Mike_W


"There is no BEST or PERFECT vacuum cleaner"

"Take care of your vacuum, then your vacuum will take care of you"


Joined: Dec 1, 2004
Points: 1683

Re: The New Miele Upright Cleaner
Reply #18   Mar 25, 2008 4:04 am
Lucky1 wrote:
Those are Panasonics.

I do not think so.  At least not the past few years.

Mole;
While you are at it, why don't you ask those guys to look on  the machine and tell you where it was made.
Moderator Mike_W


"There is no BEST or PERFECT vacuum cleaner"

"Take care of your vacuum, then your vacuum will take care of you"


Joined: Dec 1, 2004
Points: 1683

Re: The New Miele Upright Cleaner
Reply #19   Mar 25, 2008 4:28 am
Miele has had a new upright vacuum cleaner in the works for a few years now. 

If you look at the head, you can see it still resembles one of the older Miele upright models.

I believe that the machines will range form $700.00-$900.00.  This would be in competition w/SEBO.

Yes, it is true that they are not going to be available to everyone at first.
This message was modified Mar 25, 2008 by Mike_W
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #20   Mar 25, 2008 7:26 am
How successful will Miele be with uprights? 

Not just in Euro but the USA?

Any thoughts?

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #21   Mar 25, 2008 7:33 am
Mike_W wrote:

I believe that the machines will range form $700.00-$900.00.  This would be in competition w/SEBO.



It appears unreasonable to have 6/7 uprights from $700-$900. 

To many to be so close in price.  Perhaps the upper end will

be, but I imagine one/more will be priced less.  Why?  Some

savvy shoppers, even Miele, will be reluctant to plunk down

$700-$900 on a new model.  May go $500,  then trade up if satisfied.

My sense is the 6/7 uprights are offered in different price ranges

to see which are most desirable among vacuum buyers in different

markets.

Carmine D.

This message was modified Mar 25, 2008 by CarmineD
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #22   Mar 25, 2008 10:53 am
My Uprights say ASSEMBLED IN THE USA, so I'm assuming they are the Mexican Pana's shipped over to the US to be put together. Just conjecture, so I will try to find out for sure.

Canisters are more popular in the East and North East. Miele wants to get some market share of the Midwest & Western upright US market. I also feel the price that you guys have mentioned might be too high as well, especially for Wallymart heartlanders!
Moderator Mike_W


"There is no BEST or PERFECT vacuum cleaner"

"Take care of your vacuum, then your vacuum will take care of you"


Joined: Dec 1, 2004
Points: 1683

Re: The New Miele Upright Cleaner
Reply #23   Mar 25, 2008 12:04 pm
Lucky1 wrote:
My Uprights say ASSEMBLED IN THE USA, so I'm assuming they are the Mexican Pana's shipped over to the US to be put together. Just conjecture, so I will try to find out for sure.

Canisters are more popular in the East and North East. Miele wants to get some market share of the Midwest & Western upright US market. I also feel the price that you guys have mentioned might be too high as well, especially for Wallymart heartlanders!

That is interesting, since I had heard a few years ago that Miele had found someone to assemble their uprights, other than Panasonic(Matsus_h_ita).  So if they are assembled in the USA, then they would be done in Danville, KY.

The price that I had mentioned for the new uprights would be for the higher end models.  I have no idea what the low end would be priced around, but it would not be priced for "Wallymart heartlanders".  The present uprights are priced alittle high for them now.  
This message was modified Mar 25, 2008 by Mike_W
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #24   Mar 25, 2008 12:53 pm
Tho Wal*Mart has added the DC18 now in lieu of the

DC07 exclusive, I doubt if Miele would make it there even

at the same price as the DC18.

Miele is a dealer vacuum and caters to upscale vacuum

buyers concerned with quality and dependability.  The

heartland of America consumers are "USA made" minded.

Interesting to see if the components are Miele made in

Deutschland and shipped to the USA for assembly and sale

in the USA markets.  With the dollar down against the Euro

this would be a viable alternative for Miele in the US vacuum market

to keep the prices affordable.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #25   Mar 25, 2008 4:20 pm
Mike_W wrote:
That is interesting, since I had heard a few years ago that Miele had found someone to assemble their uprights, other than Panasonic(Matsus_h_ita).  So if they are assembled in the USA, then they would be done in Danville, KY. <BR><BR>The price that I had mentioned for the new uprights would be for the higher end models.  I have no idea what the low end would be priced around, but it would not be priced for &quot;Wallymart heartlanders&quot;.  The present uprights are priced alittle high for them now.  

Kentucky it is! Pana Factory/ Miele Specs.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #26   Mar 26, 2008 7:28 am
Lucky1 wrote:
Kentucky it is! Pana Factory/ Miele Specs.



Made in the USA.  Miele translates its Deutsch marks into US dollars and realizes a profit just from the conversion.  Very smart.  And Miele gets the nod from the heartland of America consumers who want to buy American.  Win, win.

Carmine D. 

This message was modified Mar 26, 2008 by CarmineD
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #27   Mar 26, 2008 1:56 pm
CarmineD wrote:
Made in the USA.  Miele translates its Deutsch marks into US dollars and realizes a profit just from the conversion.  Very smart.  And Miele gets the nod from the heartland of America consumers who want to buy American.  Win, win.</p><p>Carmine D. 

Not sure if we are confused here...two threads going on at the same time. The PRESENT Miele is USA made, the NEW version is supposed to be German Made.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #28   Mar 26, 2008 2:00 pm
Lucky1 wrote:
Not sure if we are confused here...two threads going on at the same time. The PRESENT Miele is USA made, the NEW version is supposed to be German Made.


The operative word is highlighted.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #29   Mar 27, 2008 11:54 am
I understand your skepticism but I'm not sure where or why? Doesn't make sense to invest so much in a new vacuum development to get what you already have. Even if they had the forsight to see the collapse of the dollar they still would have gone to China if saving $'s were their main goal. This is still a private family run biz and they have the luxury to answer only to themselves and not stockholders. I commend them for trying to always do better not sell out. So I maintain, in MY opinion, the new upright will be made in Germany. (I have no problem in apologizing if I'm wrong).
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #30   Mar 27, 2008 12:14 pm
And so it may be.  

I recall years ago, many saying that Miele would never enter the upright market, especially in the USA!

Look at the competition.  Who is it?.  Miele has an established name and reputation in the

USA vacuum industry with a network of dealers in place.  It is in a prime position

to shake up the upscale upright market in the USA.  With the dollar down at an all time low

against all the currencies in the world, including the Euro and Deutsch mark, Miele is in a catbird

seat to rule the upright vacuum world starting with the USA: The largest market for uprights. 

Miele is launching uprights and plans 6-7 models.  Wow.  How many years does it take other

vacuum makers to launch that many upright models? 

No, Miele is not just trying to satisfy its cann customers who like uprights.  Miele is on a mission to

dominate the upscale upright market especially in the USA.  I can't think of a better time to do it.  All the right mix of business factors are in place.

Carmine D.

This message was modified Mar 27, 2008 by CarmineD
bucks03


Joined: Feb 17, 2008
Points: 76

Re: The New Miele Upright Cleaner
Reply #31   Mar 27, 2008 1:37 pm
Has anyone got any literature regarding this machine?  I cannot find on the internet or the Miele website.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #32   Mar 27, 2008 2:12 pm
bucks03 wrote:
Has anyone got any literature regarding this machine?  I cannot find on the internet or the Miele website.


Bucks,

I can't find a thing either or the mag article.  Nonetheless, I came across a picture taken either by a Lego or Miele lover.

Venson

Moderator Mike_W


"There is no BEST or PERFECT vacuum cleaner"

"Take care of your vacuum, then your vacuum will take care of you"


Joined: Dec 1, 2004
Points: 1683

Re: The New Miele Upright Cleaner
Reply #33   Mar 27, 2008 3:19 pm
bucks03 wrote:
Has anyone got any literature regarding this machine?  I cannot find on the internet or the Miele website.

The new line is not available yet.

This is where the info was found-

http://www.ertweekly.com/Default.aspx.LocID-05nnew183.RefLocID-05n021001.htm?sksearchtext=Miele%20S7%20upright
This message was modified Mar 27, 2008 by Mike_W
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #34   Mar 27, 2008 10:51 pm
It just seems to me that miele,like the other german manufactures offer too many different configurations of the same thing.I can see offering 2 or 3 different models,but 6 or 7 come on.IT looks like they are trying to protect the brick and mortor shops from the internet.They better not burn their dealers again... their credability has already been hurt...........

MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #35   Mar 29, 2008 8:58 am
A recent KPMG report, worldwide finance and consulting firm, states that the USA is the most affordable country for multi-nationals to operate businesses.  Beating out other countries like Britain, France, Germany, etc.  China not included.  Reasons for the USA's win: Falling dollar and euro highs.  This is first time in years the USA is the most affordable.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #36   Mar 29, 2008 10:16 am
Why don't I feel comforted by that?
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #37   Mar 30, 2008 5:02 am
Lucky1 wrote:
Why don't I feel comforted by that?

Maybe because you wont make a reasonable profit on them,did you know that miele will sell direct to the consumer,they will tell you different,call customer service and ask about all the wand and hose breakage,i know they will tell you that their stuff doesnt break and are unaware of any problems,Im getting real tired of this outsourced junk.Ditto for BOSCH. made in germany with parts sourced from other countrys just like the rest of them,,,,,,,,,,,,,,,,,,,,,,,,,
Although there is great money in the parts and filters and bags,These guys like dyson have a nice long story behind them. Their new canister line looks a lot like BOSCHES does it not?

  THE MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #38   Mar 30, 2008 7:39 am
Hello Mole:

What's a reasonable profit on a Miele?

Do you do your own business books and records and/or have someone do it? If you prefer to message privately, do.

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #39   Mar 30, 2008 9:02 am
mole wrote:
Maybe because you wont make a reasonable profit on them,did you know that miele will sell direct to the consumer,they will tell you different,call customer service and ask about all the wand and hose breakage,i know they will tell you that their stuff doesnt break and are unaware of any problems,Im getting real tired of this outsourced junk.Ditto for BOSCH. made in germany with parts sourced from other countrys just like the rest of them,,,,,,,,,,,,,,,,,,,,,,,,,
Although there is great money in the parts and filters and bags,These guys like dyson have a nice long story behind them. Their new canister line looks a lot like BOSCHES does it not?

  THE MOLE



Quite true.  Miele has a "Buy Online" page at its website.  The S5980 (the Capricorn) sells along with the SEB236 power nozzle for $1,195.  Mieles are vacuums I like a lot.  It just the price that makes me skittish.

The best points in reference to the brand are usually wonderfully low noise levels, very good suction and optional tools, though often expensive, that help you fine tune your manner of vacuuming.  However, I must say that I didn't feel I was missing anything when using a top-of-the-line Kenmore canister I had. 

Nonetheless, there's a guy at the following link who swears by Miele. http://www.youtube.com/watch?v=C5NLlCWNF6U&feature=related

Venson

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #40   Mar 30, 2008 12:30 pm
Hi Venson,it's at the point of downright price gouging,must be taking lessons from the oil companies,and the government,I busted you and now i will have a book written about me telling the world what a wonderful person i am.I know many different dealers in the floorcare and automotive industrys that cant even buy at these prices[wholesale].Heres a typical management quotation when dealers complain about profit margins,if there lucky to get anyone even interested in what they are selling,JUST HIT THEM WITH THE OLD BAIT AND SWITCH ROUTINE.It seems the industry is going to pot.........

MOLE

Im real glad im in the parts and service end of the industry..............

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #41   Apr 1, 2008 2:25 pm
The test markets for the upright should be determined in the next week or two. It will (supposed to be) available to dealers in October.
vacomatic


Joined: Jul 26, 2007
Points: 649

Re: The New Miele Upright Cleaner
Reply #42   Apr 5, 2008 2:16 pm
Miele uprights look interesting.  Will be fun to check them out mid to late summer.
Only reason I like Miele is that they run quietly. 
In a room with hard surfaces vacuums can generate an awful lot of noise because no sound is absorbed.
Even the central Vacuflow unit with powerbrush can be an ear bender in those situations.
Not so Miele.
Still, Mieles remain very pricey compared to most vacs.  The appreciated Euro isn't helping them any.
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #43   Apr 6, 2008 8:25 pm
vacomatic wrote:
The appreciated Euro isn't helping them any.

Not so actually...sales are stronger than ever. Might be that many customers are tired of all the 6 MO-2 YR vacuums they have previously bought.

I hear it very often from my customers.

Ask anyone who spent what was considered PAYING TOO MUCH for a quality vacuum like an Electrolux 20 years ago if they regret it.
catlady


Joined: May 28, 2008
Points: 77

The New Miele Upright Cleaner
Reply #44   May 28, 2008 7:23 pm
I just bought a new Miele S7280 from my local Vac Shop on Saturday.  They got in 6 to sell under a testing phase.  I paid $599.99 for it. 
Pros:
It looks cool.  I have the black/red model.  My husband said it looks like a vacuum cleaner Spider Man or Iron Man would own.  I am hoping that it looks "cool" enough to make him want to use it.
It has a 40 foot cord.  I have a small house and I can vacuum my entire first floor without having to relocate the plug.
It swivels and it's self propelled.  That makes it super easy to maneuver around the house.
It leans all of the way down to the floor.  I haven't actually had to use that feature yet so I have no real opinion of it.  But it's nice to have in case I need to do that.
It has the suction control and switches from floor to carpet.  That has come in handy quite a bit for me as I vacuum carpet, linoleum, curtains, cat trees, and different pet toys.
The vacuum cleaner does an excellent job cleaning up my home.   I have 10 cats and 4 dogs so there is a constant battle with pet hair around here.  The Miele has made vacuuming it up easy and my carpets look better than they have in years.  I was previously using a Dirt Devil Reactor so there is a huge difference in the quality of vacuum I was using.  I expected to fill up the bag by now, but I the indicator is only half way over.  That's a plus for me.
It comes with 3 tools: a crevice tool, a dusting brush, and a upholstery tool.  The wand is telescopic and allows me to reach the corner of my ceilings where cob webs collect.  The vacuum hose disconnects from the wand allowing you to use the tools much easier.
The head lamp is all LEDs.
Also, I can reach the top of my steps with the hose, so no more pulling the vacuum up the steps as I clean them.


Cons:
I hate the dusting brush.  It's too small and gets all clogged up with pet hair since the bristles are too close together to allow for proper air flow into the hose.
The foot pedal to recline the vacuum is difficult to use.  I step on it and I have to move the vacuum around a bit to get it to lean back.  Usually is slams to the floor as I lean it back.
At the Vac Shop I asked them to test the air emissions of this model.  We first used the tester on the Miele Capricorn canister.  It went down to 0 in just about a minute. 
With this vacuum it stayed between 2 - 3000.  However when we tested the Sebo X4 (which is what I was going to buy), it was over a million.
It doesn't edge as well as the Sebo X4 when I compared them using clean cat litter from home at the Vac Shop.  My local Vac Shop let me bring down cat litter and my own pet hair to do some real tests to make sure I was getting the right vacuum cleaner for me.

I hope this review helps.  I really love this vacuum so far and my home looks and feels much  cleaner.  It has made vacuuming much easier for me.  With my old vacuum I usually had to go over things several times to get the pet hair off.  Now I only go over everything once and it's clean.  Even my cat tree looked brand new after a good vacuuming with the Miele.  I shaved my 2 long haired dogs down on Monday and the living room was covered in hair.  We picked up the big chunks and let the Miele do the rest.  We only ran it over the carpet 1 time and all of the hair disappeared.  It also does an excellent job vacuuming my cat litter (World's Best).  I would highly suggest this over the Sebo X4.
This message was modified Jun 1, 2008 by catlady
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #45   May 29, 2008 7:52 am
Thank you for the review. 

I hope you will post this on the review page here on the site under the Reviews Tab at the top of the page.  I'm sure readers will find your comments and analyses very useful.

Carmine D.

This message was modified May 29, 2008 by CarmineD
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #46   May 29, 2008 8:05 am
catlady,

Excellent review.  It is almost written too professionally.

With all due respect, what is you relationship with Miele?

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #47   May 31, 2008 6:31 pm
Hi catlady,

Thanks for the news.  I've been waiting with bated breath to hear and I'm glad to learn the new upright is of some worth.

I'm only concerned about one thing you mentioned -- the bag gauge.  It is usually better not to put too much trust in it.  The more it shows means the airflow has been impeded.  The same airflow you clean with also is used to cool the motor.  It is best  to manually check dust bags and to dispose of them when they're around three-fourths full.  Anyway . . .

Enjoy the new machine and use it long and well.

Best,

Venson

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #48   Jun 1, 2008 12:22 am
I will go ahead and post my review in the Review section. 
An update,
The bag indicator has only been halfway over for the last few days.  However, I vacuum daily and was sure the bag should be full by now.  I checked it tonight and it still has some room in it.  The bag holds a lot more than I would ever give it credit for.
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #49   Jun 1, 2008 12:31 am
HARDSELL wrote:
catlady,

Excellent review.  It is almost written too professionally.

With all due respect, what is you relationship with Miele?


LOL,
I have no relationship with Miele.  I have been researching vacuums for about 2 years now.  I was having a very difficult time justifying buying such an expensive vacuum cleaner.  Unfortunately, with as much as I vacuum, I was killing my vacuums and needed a new one every year or so anyway.  I began to research vacuums a couple of years ago and decided that with my economic stimulus check, I would finally take the plunge.  I was actually going to buy a Sebo X4 and I have been driving my local Vac Shop crazy over the last few weeks showing up with different things to vacuum up.  I think I tested every vacuum they have in the store.  When I went down that day to buy my Sebo, the guy showed me the new Miele he just got in and we tested it against the Sebo on everything.  I went home and got cat litter and brushed my dogs out and brought back the hair.  I'm sure they thought I was crazy.  But if I was going to pay that much for a vacuum, I wanted to make sure I was going to be happy with my purchase. 
The Miele sold itself to me.  I've been very happy with it ever since I brought it home.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #50   Jun 1, 2008 7:24 am
Hello catlady:

You did all the right things before buying your Miele.  And your Miele will last 20 years [based on industry history].  When you amortize the original cost of your vacuum over it's lifetime, you see it is well worth the purchase price.  $30 a year plus bags and routine maintenance.  Very nice.

Thanks for posting the Miele review here on the discussion page and on the review page.  Makes me want to buy one too.  What is the warranty period on this Miele model?  You may want to add that info to your review on the review page too.

Enjoy your new Miele.

Carmine D.

This message was modified Jun 1, 2008 by CarmineD
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #51   Jun 1, 2008 7:40 am
catlady wrote:
LOL,
I have no relationship with Miele.  I have been researching vacuums for about 2 years now.  I was having a very difficult time justifying buying such an expensive vacuum cleaner.  Unfortunately, with as much as I vacuum, I was killing my vacuums and needed a new one every year or so anyway.  I began to research vacuums a couple of years ago and decided that with my economic stimulus check, I would finally take the plunge.  I was actually going to buy a Sebo X4 and I have been driving my local Vac Shop crazy over the last few weeks showing up with different things to vacuum up.  I think I tested every vacuum they have in the store.  When I went down that day to buy my Sebo, the guy showed me the new Miele he just got in and we tested it against the Sebo on everything.  I went home and got cat litter and brushed my dogs out and brought back the hair.  I'm sure they thought I was crazy.  But if I was going to pay that much for a vacuum, I wanted to make sure I was going to be happy with my purchase. 
The Miele sold itself to me.  I've been very happy with it ever since I brought it home.


catlady,
Thank you for the response.   I do not recall reading such a well written review.  And now you provide very valuable info that others should follow before purchasing a vacuum.To me , at least  daily vacuum simulations are better than any magazine articles.  Would you share with us what  brands you tested other than Sebo (if any).

You are one cool kitty.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #52   Jun 1, 2008 3:58 pm
CarmineD wrote:
Hello catlady:

You did all the right things before buying your Miele.  And your Miele will last 20 years [based on industry history].  When you amortize the original cost of your vacuum over it's lifetime, you see it is well worth the purchase price.  $30 a year plus bags and routine maintenance.  Very nice.

Thanks for posting the Miele review here on the discussion page and on the review page.  Makes me want to buy one too.  What is the warranty period on this Miele model?  You may want to add that info to your review on the review page too.

Enjoy your new Miele.

Carmine D.


At this time the warranty is "open ended".  I am not sure exactly what that means, but my local Vac Shop told me that since these are not officially released the warranty is open for any repairs until they actually release these on the market.  Then Miele will decide how long to warranty the vacuum.  However my manual states it is only a 2 year warranty.  My Vac Shop guy tells me that it is not official. 
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #53   Jun 1, 2008 4:06 pm
HARDSELL wrote:
catlady,
Thank you for the response.   I do not recall reading such a well written review.  And now you provide very valuable info that others should follow before purchasing a vacuum.To me , at least  daily vacuum simulations are better than any magazine articles.  Would you share with us what  brands you tested other than Sebo (if any).

You are one cool kitty.


I tested every Miele Canister he sells.  They are all excellent, but I just didn't want a canister (maybe even a little better than my new upright).   I tested the Royals, which are just too heavy.  I tested the Sebo canister and upright (loved them, but the Miele outperformed them in every test except the edging).  I also tested a Filter Queen that he had in, but does not normally carry.  I felt that it was too awkward to use and clean out.  I tested an Oreck, but it was no comparison to the Sebo's or Miele's.  It just didn't clean as well.  I also tested another brand that he carries, but I can't remember what it was called.  I'll check on that the next time I'm in there to pick up bags. 
BTW, I did change out the bag today after vaccuming up the entire house.  It still wasn't full, but I followed the advice of Venson.  The vacuum does have overheating protection, but why take the chance.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #54   Jun 2, 2008 7:48 am
catlady wrote:
At this time the warranty is "open ended".  I am not sure exactly what that means, but my local Vac Shop told me that since these are not officially released the warranty is open for any repairs until they actually release these on the market.  Then Miele will decide how long to warranty the vacuum.  However my manual states it is only a 2 year warranty.  My Vac Shop guy tells me that it is not official. 



Hello catlady:

Thanks for posting the warranty info.  Miele sets the warranty guidelines.  The vacuum store selling the product applies it.  If the store wants to warrant the product beyond Miele's period, that is the store's personal and professional business.  An advantage of buying from an independent vacuum store owner/operator vice a big box retailer.

Carmine D.

This message was modified Jun 2, 2008 by CarmineD
Trilobite


Joined: Nov 7, 2007
Points: 121

Re: The New Miele Upright Cleaner
Reply #55   Jun 2, 2008 2:56 pm
Hi 'Catlady',

What type of brushroll / agitator is fitted to the New Miele Upright?

Is it a simple brushroll, or does it have beater bars?

Is the brushroll metal or plastic?

(Thanks in advance).

Vacuuman


The bitterness of poor quality remains long after the sweetness of low price is forgotten.

Location: Denver
Joined: Aug 15, 2007
Points: 82

Re: The New Miele Upright Cleaner
Reply #56   Jun 2, 2008 8:40 pm
As I understand it, this new machine will use the same or very similar brush to the current SEB 236 brushroll.  It also apperantly uses the Vortex motor, and the 500 series (not the 5000) type HEPA filter.
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #57   Jun 6, 2008 10:21 am
Vacuuman wrote:
As I understand it, this new machine will use the same or very similar brush to the current SEB 236 brushroll.  It also apperantly uses the Vortex motor, and the 500 series (not the 5000) type HEPA filter.



Vacuuman,

I believe you are correct.  I was told that the brush is the same as the SEB236 and the vacuum does use a vortex motor.  The HEPA filter is the same that they use in the canisters, but I apologize for my ignorance, I'm not sure if that is the 500 series.

Vacuuman


The bitterness of poor quality remains long after the sweetness of low price is forgotten.

Location: Denver
Joined: Aug 15, 2007
Points: 82

Re: The New Miele Upright Cleaner
Reply #58   Jun 14, 2008 1:04 am
Well, the Miele rep brought in the new upright for us to try and look at today.  We saw the lower of the 2 models (suction dial instead of electronic) in the yellow color.  It does in fact use the SEB 236 brushroll and the 500 series HEPA filter.  The bottom plate is steel and the 2 front wheels are swivel casters which make the turning very easy.  The wheels have a odd setup for the handle release, and the easy way to release it is to tilt the machine back a little and then press the pedal.  The machine was also designed so that you can step on the handle release pedal while the machine is being used and the nozzle will lift up and go over things like the edges of rugs, or the cord without chewing it.  The bag is HUGE and fills from the top (as I suspected) much like how the bags attach in the universal upright, but at the top rather than the bottom.
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #59   Jun 14, 2008 5:42 am
Hi Reggie

comparing the miele and riccar top end uprights,which has the edge. both in price and performance,,,,,,,,,,,

thanks

MOLE
Vacuuman


The bitterness of poor quality remains long after the sweetness of low price is forgotten.

Location: Denver
Joined: Aug 15, 2007
Points: 82

Re: The New Miele Upright Cleaner
Reply #60   Jun 14, 2008 6:55 pm
Well, that is a difficult one to answer.  The Miele rep was asking the same question, as he knows I have the top end Radiance.  The machines are different enough that they both have strong advantages, and disadvantages compared to each other.  To start with carpet cleaning: Both machines clean very well, but I give the Radiance the edge here.  This is because the Riccar uses the Tandem Air (more power) and the brushroll on the Riccar is more aggressive and agitates more, I have the same opinion of the 2 brushrolls in their respective canister/central vac power nozzles as well.  For tool cleaning the Miele was much better, although I still feel that the Riccar's tool power is enough for the average attachment cleaning and does power a turbo nozzle well.  The Miele also steers very nicely and smoothly, this is helped by the swivel wheels on the front.  And the Miele was also much quieter than the Riccar, but lightly heavier.  As for durability, I have no idea how the Miele will hold up.  I would guess that since Miele engineered it, it will do well, but only time will let us know.  The MSRP, as of now is going to be $799 for the top end Miele, and $599 for the lower model.  The Radiance has a MSRP of $1399 for the Premium, and $1099 ( I think, but can't be sure, so don't quote me) for the red one.  I think personally, i will stick with using my Riadiance at home, but because I do still feel the Tandem Air setup gives better carpet cleaning.  And as for what I feel will sell better and be more liked by the customers, I have no idea yet.
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #61   Jun 15, 2008 5:41 am
Thanks Reggie

I think from what you said both machines will sell very well. Miele priced the machine with in reason [worthy of the price].Its very encourageing to see that MIELE thought the machine out before releasing it to the public,

Dont need another piece of ART work just something that gets the job done,

wonder if it took 500 engineers to develop it

MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #62   Jun 15, 2008 7:30 am
mole wrote:
Thanks Reggie

Dont need another piece of ART work just something that gets the job done,

wonder if it took 500 engineers to develop it

MOLE



Hi MOLE:

As we know, although not always said, Miele has a very successful line of large household appliances [washers, dryers, ovens] and small [coffee makers] for many years.  With an excellent brand name and reputation.  Abroad and in the USA.

Carmine D.

This message was modified Jun 15, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #63   Aug 14, 2008 5:44 pm
Hi,

I've been doing web searches like forever it seems to get some new news about the Miele S7 upright.  Per Miele's UK site, the cleaner will officially be on sale this October.  There is now an S7 "teaser" site set up and though there's very little to see you can sign up to win your very own Miele S7 upright vacuum.  Not about to let a little thing like the Atlantic and a hundred or so extra volt difference stop me, I signed up anyway.  Link follows.

http://www.miele.co.uk/s7/index.html

Venson

DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #64   Aug 27, 2008 3:33 pm
I've signed up to Venson, be interesting to see this vacuum when it is launched!

DC18

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #65   Aug 27, 2008 5:16 pm
Best of luck DC18.

Venson

DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #66   Aug 27, 2008 5:37 pm
Thanks Venson, Good Luck to you too.

I wished they would put a bit more info on the website to have a look at!  Sure they will at some point!

DC18

Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #67   Aug 31, 2008 12:25 pm
I signed up as well.  Haven't yet seen one of these in person, but would love to.

Good luck to everyone else who entered, hopefully one of us here will be the lucky recipient!
catlady


Joined: May 28, 2008
Points: 77

The New Miele Upright Cleaner
Reply #68   Sep 11, 2008 1:46 pm
I've run into my first problem by purchasing the new Miele before it is officially released.  My Vac Shop cannot get the vacuum bags and I have run out.  If anyone knows where I can get vacuum bags for the new Miele, please let me know.

Thanks.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #69   Sep 11, 2008 3:14 pm
Hey Melanie,

First of all when you go back to your vac shop, tell them there is such things as stopping a moment to think.  Per Miele headquarters in New York, there are bags available.  I am told about fifty-some boxes (four bags per box) are on hand.

You may not place the order yourself but must go back to your MIele dealer and ask him to call 1-800-999-1360 and request part number 07282050.  Please note that the phone rep I spoke with would not inform me of the price per box.

Hope this helps,

Venson

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #70   Sep 14, 2008 10:19 pm
Thank you Venson.  I will call them tomorrow with that information.
Melanie
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #71   Sep 15, 2008 8:23 am
Hi Melanie,

You're very welcome.  If you don't mind saying, please let us know what the going price is for the bags.

Best,

Venson

dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #72   Sep 23, 2008 7:28 pm
Miele S7 is available this month in Canada at of all places, select Canadian Tire stores.  Retails for $499

http://www.torontosun.com/life/gadgets/2008/09/19/6809616-sun.html

Dusty
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #73   Sep 24, 2008 2:00 am
Thanks Dusty.  I noticed the article saying that the S7 is self-propelled.  Cool.  As two models are shown (one silver, one red), I wonder if one or both are.

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #74   Sep 24, 2008 7:24 am
Venson, Dusty:

Thanks for the Miele S7 upright info, Dusty.  Good review of the Miele S7 and dyson DC24 by Joanne Richards of th Toronto Sun.

Venson, I noticed from the pics that the S7 silver has a headlight and the S7 red does not.  I suspect both S7 models are self propelled. 

Carmine D.

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #75   Sep 24, 2008 8:50 am
How long before the public figures out that MY-ELLIE is an overpriced panasonic????

JUST WONDRING

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #76   Sep 24, 2008 2:20 pm
Hi Mole,

How's it going?

I get your point but I think Miele rates its prestige by at least usually appearing to go the extra inch (I definitely intend no comparisons to claim they're that far ahead of anybody else) when others who I feel  might find it no particular problem and well worth the time to spiffy up things appear to want to do no more than they just have to.  That can always make people at least take a moment's pause in their purchase considerations.  Yet in reality, Miele is an ideal like a Mercedes or  a Cadillac.   We'd all like to have one but can't afford it or justify the price of one when faced with practical matters.

Kenmore is an old name and not suffering all that much by way of Miele or Dyson's exsistence and may do even better just by being a recognizable and relatively affordable name brand in these especially tight times for those with leanings toward "deluxe" and even not so deluxe vacuums.  Nonetheless I'd love it if Kenmore would fix up a bit and then make so bold as to say, "We have been and still are just as good as any of the rest." 

if Kenmore/Panasonic cans would simply add on that half-an-inch-worth of tubing that Miele fits into its disposable bag mouth to better prevent dust escape in the bag chamber, as far as I'm concerned, that one little thing would rank them just as good and  well worth it due to more sensible price.  After more than 20 years, the flimsy Kenmore hose-to-machine lock could definitely use a re-vamp to something sturdier.  Why haven't they?  Does it cost that much to have a foreign-made machine slightly altered/upgraded when after all the people at the factory that actually makes it get only chump-change for their effort in the first place?

Per Carmine's citing of Kenmore's 25 percent market share, they'll hold their own on name the same as Miele.   Though product information and opinion are a hundred times more accessible to most of us today than in past, there's that crowd that still follows the least path of resistance in ordinary household purchases.  The ideal of course remains but not many of us expect to get it. Many are and will be impressed by the Miele name but more than that many will continue to run to Sears, HSN and big box stores looking for price relief because a vacuum cleaner is just a vacuum cleaner to them. 

As for the Miele S7, again considering tight times, my only question is, will its introductory price be attractive or nose-bleed high as is usual?

Best,

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #77   Sep 24, 2008 7:53 pm
Venson wrote:

As for the Miele S7, again considering tight times, my only question is, will its introductory price be attractive or nose-bleed high as is usual?

Best,

Venson


Hello Venson:

I'm going with "attractive" vice nose-bleed high.  You cited the reason: "tight times."  In fact you put it mildly.  Most retail industry watchers are predicting this holiday season to be the worse in 17 years.  Most retail stores agree and are cutting back holiday help as well as prices.  This year is particularly worse because there are 5 fewer days in the holiday season vice last year 2007.

Times are very bad.  Unemployment high, retail sales down, housing market worse since the great depression of the 30's, tax payer bailouts of the Wall Street stalwarts to the tune of ONE TRILLION DOLLARS [does anyone think this is socialism and inflationary beside me], financial markets tanking at home and abroad.  And no end in sight.  No light at the end of the tunnel.  2009?  2010?  Who knows how long the difficult economic times will last?  There's already rumblings of massive credit card debt becoming 'toxic' just like home mortgages and the subprime slime. 

Miele sales prices definitely will have to be affordable for those shoppers looking to buy from independent vacuum cleaner stores.  If not affordable, the Miele new vacuum sales will be non-existent. 

Carmine D. 

This message was modified Sep 24, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #78   Sep 24, 2008 10:22 pm
Hi Carmine,

What can I say except that you're so right?  "Tight times" is nowhere near an effective description of what's going on as of late.   I find the whole thing so thoroughly confusing that I'm just plain flabbergasted.  Besides which, the result of an effort to more thoroughly put a handle on what is happening to daily life in a world we believed impenetrable by real harm is hard for a guy who still can't watch "Nightmare on Elm Street" without peeking through his fingers.

I just happened to be browsing the New York Times online today and came across a link to a virtual tour of an apartment on sale among many other in downr.  It was in a renovated building on Prince Street in Manhattan but bore nary a stellar feature.  It had just two bedrooms, one bath and no view but the selling price was near $800,000.  All I could ask myself was, how could this be happening when no one is supposed to have any money?  Are there really still people who can either afford to buy or acquire financial backing to buy "nothing" for that much money.

As well, when the first news about the AIG bailout hit the presses a few days back, I wondered how it could be that despite our inescapable awareness here of the homeless situation in the city, the overwhelming need for the development of more affordable housing not for some but everyone, and  the need for a new school or two that suddenly 85 billion dollars could be dug up to help a corporation that had already had a lot of money and blew it mess up some more.

As always -- my Miele was bought on a little bit of "mad" money and that's probably the only way I could with good conscience advise anyone whose income did not balance proportionatly against the expense.to get one.  People will still be wanting vacuums but no matter the talk of convenience and ultimate effectiveness, bottom line, the larger part of us will learn to make do.  I hope that the longtime price gougers will find a lesson in that somewhere along the line.

Venson 

Trilobite


Joined: Nov 7, 2007
Points: 121

Re: The New Miele Upright Cleaner
Reply #79   Sep 25, 2008 6:25 am
mole wrote:
How long before the public figures out that MY-ELLIE is an overpriced panasonic????

JUST WONDRING

MOLE


Nothing to do with Panasonic, whatsoever . This new design range of uprights, are Miele thoroughbreds. The shape of the bag compartment area takes its design cues from the cylinder cleaner range.

The agitator design is from Miele cylinder powerheads, with an enclosed agitator cavity. Panasonic use a different agitator design with those edge-wheel brushes and metal end plate covers, that allow too much air to skim over the surface of the carpet, and not enough air to be drawn through the carpet.

The motor will very likely be of the latest Miele 'Vortex' design. Panasonic have their own motors.

The bags are Miele; filters are from past Miele designs.

The hose design is different to Panasonic's.

And it will probably be made in Germany. Panasonics were originally Spanish made, and now made in China.

All-in-all, a totally dissimilar machine to the Panasonic cleaners.

INFORMATION: The correct pronunciation of Miele, is "Meal-a", with the 'a' sounding as in "apple".

This message was modified Sep 25, 2008 by Trilobite
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #80   Sep 25, 2008 7:45 am
Hi Trillo,

You are right to a certain point,

However the panasonic / riccar simplicity mid range machines work and feel just like the meela, after 3 years the same problems will crop up [its just the way it is,its called the human factor],

Should the customer be charged nose bleed prices just because meela says they should?

There is no one on this forum or any vac dealer in the country that can look their customer strait in the face and say that the meela is a better machine than a panasonic.The s7 bag housing looks a lot like the riccars right down to the latch.

I just hope myellies reputation is not compromised, Lets face it they were never known for an upright cleaner,they are testing the waters and lets just say that [THEY WONT GET EATEN UP BY THE SHARKS].


Here some advice for them and the others[ITS THE ATTACHMENTS STUPID]

The only function of a vacuum cleaner is to suck air in and blow air out, Who watches you do housework? Vacuums have been the same for over 100 years they pick up dirt and filth in the dwelling thats real enticing isnt it? Since when has a vacuum cleaner become an art form, Oh i know MIELE has or had a machine called the ART remember them? IT was a real black mark for emmer besser,

B.T.W. the upright market is really going down the chute,in case you have not noticed................

regards

MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #81   Sep 25, 2008 9:09 am
mole wrote:

B.T.W. the upright market is really going down the chute,in case you have not noticed................

regards

MOLE



Hello MOLE:

You think and speak like an old time vacuum man.  [God Bless you!]

Ironically, Joanne Richard from the Toronto Sun, who reviewed a dyson DC24 and Miele S7 [posted on this thread] is a self-proclaimed canister loving lady [could be her Canadian culture].  The cann fans are the rise in the USA.  Up to and through the 50's, tanks/canns were more prevalent in US homes than uprights.  The trend changed in the 60's and later, thanks to HOOVER.  But, the vacuum pendulum is swinging back again towards canns.  What's old is new again!

The lines of distinction between vacuum makes are getting blurred too.  Miele S7 looks like a RICCAR Radiance.  HOOVER cann looks like a RICCAR cann!  What gives here?  The times they are a changing.  Brand name loyalty is kaput.  Price and performance are the key reasons.  A $50 Dirt Devil upright cleans and grooms carpets as well as a $700 Kirby!  In tough economic times, [like these now] many vacuum customers prefer the former to the latter.  If the DD lasts a year or 2, rather than 30 years, who cares?  People are worried about keeping the roof over their heads and putting food on the table tomorrow and next week.  Not what vacuum they will pass down to the next generation. 

Miele prices comparable to other high end vacuum store brand prices.  Count on it!

Carmine D.

This message was modified Sep 25, 2008 by CarmineD
Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #82   Sep 25, 2008 11:44 am
Miele may have never been known for an upright, but they have never been known for a BAD upright either.  The Powerhouse models, while not a dedicated Miele design (Panasonic if I recall?), are still good vacuums that are fairly lightweight, reminiscent of the old Sharp uprights.  And their Universal Upright, when equipped with a power nozzle, is a fantastic cleaner, only downside is no brush on/off switch.  Definitely gives cleaners of similar size a run for the money, like Oreck...

I haven't yet seen one in person so I can't tell, but I do agree that the S7 appears to be a bit on the large/heavy side, like the Radiance/Synergy which weigh a TON.  Hopefully, unlike those, the handle grip won't snap off.
This message was modified Sep 25, 2008 by Motorhead
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #83   Sep 25, 2008 9:19 pm
CarmineD wrote:

The lines of distinction between vacuum makes are getting blurred too.  Miele S7 looks like a RICCAR Radiance.  HOOVER cann looks like a RICCAR cann!  What gives here?  The times they are a changing.  Brand name loyalty is kaput.  Price and performance are the key reasons.  A $50 Dirt Devil upright cleans and grooms carpets as well as a $700 Kirby!  In tough economic times, [like these now] many vacuum customers prefer the former to the latter.  If the DD lasts a year or 2, rather than 30 years, who cares? 

Carmine D.


Hi Carmine,as you already observed this trend has been going on for 4 years now, many insiders that you and I know have said this same thing,there is no distinct design differences, bagless,bagged,uprights,canisters,all little clones of each other.

The only companies that have held true to their tradition are AERUS/ELECTROLUX, KIRBY, AND REXAIR/RAINBOW, I would even throw in TRISTAR/COMPACT,Even a few imports have held true also,such as HENRY,SEBO IN THEIR UPRIGHTS[OTHER THAN THE FELIX] which the jurys still out on,The germans have seemed to sell out bosch/miele are almost the same,And the chinese stuff looks like they use the same set of blueprints and specs,

MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #84   Sep 26, 2008 9:11 am
mole wrote:
Hi Carmine,as you already observed this trend has been going on for 4 years now, many insiders that you and I know have said this same thing,there is no distinct design differences, bagless,bagged,uprights,canisters,all little clones of each other.

The only companies that have held true to their tradition are AERUS/ELECTROLUX, KIRBY, AND REXAIR/RAINBOW, I would even throw in TRISTAR/COMPACT,Even a few imports have held true also,such as HENRY,SEBO IN THEIR UPRIGHTS[OTHER THAN THE FELIX] which the jurys still out on,The germans have seemed to sell out bosch/miele are almost the same,And the chinese stuff looks like they use the same set of blueprints and specs,

MOLE



Hi MOLE:

God Love these companies and their managements for keeping them unique and classic.  If I were in the vacuum business still, or getting into it now, I would specialize in these vacuum brands exclusively and even perhaps Venson's pick: The Nilfisk not to mention my own fave: Lindhaus.  Might even consider Dave's ORECKS for the older crowd.  And thumb my nose at all the others for giving in and going along to get along. 

Be well vacuum cleaner Old Timer.

Carmine D.

This message was modified Sep 26, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #85   Sep 26, 2008 9:32 am
You know Carmine,I would also say that lindhaus[ although shunned by most vacuum experts because of name reconition] .Make possibly the best vacuum in the world.

They are sold and serviced by true vacuum guy's that know the business,they stay small and have a very loyal following.Not to mention they have not folded into the bagless scheme..............

MOLE

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #86   Sep 26, 2008 10:30 am
mole wrote:
Hi Carmine,as you already observed this trend has been going on for 4 years now, many insiders that you and I know have said this same thing,there is no distinct design differences, bagless,bagged,uprights,canisters,all little clones of each other.<BR><BR>The only companies that have held true to their tradition are AERUS/ELECTROLUX, KIRBY, AND REXAIR/RAINBOW, I would even throw in TRISTAR/COMPACT,Even a few imports have held true also,such as HENRY,SEBO IN THEIR UPRIGHTS[OTHER THAN THE FELIX] which the jurys still out on,The germans have seemed to sell out bosch/miele are almost the same,And the chinese stuff looks like they use the same set of blueprints and specs,<BR><BR>MOLE

The Simplicity Tandem Motor system, is in my opinion, pretty revolutionary.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #87   Sep 26, 2008 2:13 pm
mole wrote:
You know Carmine,I would also say that lindhaus[ although shunned by most vacuum experts because of name reconition] .Make possibly the best vacuum in the world.

They are sold and serviced by true vacuum guy's that know the business,they stay small and have a very loyal following.Not to mention they have not folded into the bagless scheme..............

MOLE



Hi MOLE:

It's not a household vacuum brand name that many are familiar with.  Not sure you remember this incident.  Not too long ago,  a self-proclaimed vacuum insider/expert posted on a vacuum Forum that Lindhaus vacuums are made in Germany.  I believe at the time the gentleman had been in and around the vacuum business/industry for almost 20 years, if not even longer.      

Carmine D.

This message was modified Sep 26, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #88   Sep 26, 2008 2:35 pm
Hi Carmine,

Despite the name -- I believe Lindhaus is an Italian company.  They are indeed unique.  Both upright and canister power nozzle brush rolls are easily removable and there are plenty of tool options.  There is also a "dam" option for some power nozzles that allows you to spread and work in dry carpet cleaner easily. 

The Lindhaus USA website seems a bit limited but check out the following link to Italy: http://www.lindhaus.it/

Best,

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #89   Sep 26, 2008 2:43 pm
Lucky1 wrote:
The Simplicity Tandem Motor system, is in my opinion, pretty revolutionary.



Hello Lucky1:

Agreed.  Lindhaus has the two motor system too: Check out the Diamante upright on the Web Site that Venson was gracious enough to post.  And the "hottie" standing along side the Valzer!  Now that's a piece of equipment that would make any man want to vacuum daily!

Carmine D.

This message was modified Sep 26, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #90   Sep 26, 2008 2:46 pm
Venson wrote:
Hi Carmine,

Despite the name -- I believe Lindhaus is an Italian company.  They are indeed unique.  Both upright and canister power nozzle brush rolls are easily removable and there are plenty of tool options.  There is also a "dam" option for some power nozzles that allows you to spread and work in dry carpet cleaner easily. 

The Lindhaus USA website seems a bit limited but check out the following link to Italy: http://www.lindhaus.it/

Best,

Venson



Hi Venson:

Thanks for the Web Site.  You are correct: Definitely Italy, despite the name.  MOLE would probably agree with me that when it comes to vacuum filtration Lindhaus beats them all: Including the Mighty Miele.  Excellent vacuums for those allergic/sensitive to dirt/dust.  As they say in the industry: Born to last.

Carmine D.

This message was modified Sep 26, 2008 by CarmineD
hbw248


Joined: Aug 11, 2003
Points: 716

Re: The New Miele Upright Cleaner
Reply #91   Oct 4, 2008 3:19 pm
Comparing the Lindhaus HF6 canister to the Miele Silver Moon 500 series, leaves little in comparison. The Miele wins out, hands down every time. I own them both and know from personal experience the Lindhaus canister is bulky and clumsy. The hose attachement clamp flips up at times while using it and the hose falls off. The canister even tips over and snags on furniture. And no auto cord rewinder to boot.

I've had bad luck with the HF6 from the motor brushes sticking to the exhaust filter retainer clip breaking off. The HEPA filter is thinner and smaller than Miele's and does not seal well, allowing exhaust air to bypass the filter. Very poor design! The canister clips that attach the motor housing to the can fall off all the time.  I've even had problems with the vacuum switch/bag full indicator light malfunctioning. Noise levels are "considerably" louder as well. 

I was happy to see that Lindhaus finally upgraded and made available a high efficiency filtrete type bag. But even with the upgraded bags, the suction and airflow are nowhere near what the Miele produces. I consider the HF6 a disaster for Lindhaus since their other machines are so nice. It does make a nice shop vac and have left it in the garage. That's about all it's good for.

Can't wait for the new Miele S7 uprights to appear. My local dealer is expecting them the middle of October.

Bruce

 

This message was modified Oct 4, 2008 by hbw248
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #92   Oct 4, 2008 5:53 pm
hbw248 wrote:
Comparing the Lindhaus HF6 canister with Miele ..........

Bruce

 


HF6 is an older LIndhaus model, probably the oldest of the cann line-up.  Very ancient design and styling, like a Shop Vac, Rexair/rainbow, Filter Queen.  Caters to the old fashioned traditional stand up canister lovers and users.  Not my preference in a cann either.  Carbon active filters are not standard on this model but are available as an extra upgrade.  Tho, HF6 cann has a standard HEPA filter which is Hospital Grade and rated HEPA S.  I believe this model can be bought now for several hundred dollars less than the Miele Silver Moon and also comes with a 10 year warranty.

Carmine D.

This message was modified Oct 4, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #93   Oct 4, 2008 6:07 pm
hbw248 wrote:

I've had bad luck with the HF6 from the motor brushes sticking ....

Bruce

 


This model has the slow start feature to reduce unneeded high amp usage for motor startup.  Probably a contributing reason for the sticking brushes.  Especially if the vacuum is not used daily and sits for long periods of time.

Carmine D.

This message was modified Oct 4, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #94   Oct 4, 2008 6:09 pm
hbw248 wrote:
 Noise levels are "considerably" louder as well. 

Bruce

 


This surprises me on the HF6 which IMHO is very quiet in comparison to canns of the same size and bulk.

Carmine D.

This message was modified Oct 4, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #95   Oct 4, 2008 6:12 pm
hbw248 wrote:
I consider the HF6 a disaster for Lindhaus since their other machines are so nice. It does make a nice shop vac and have left it in the garage. That's about all it's good for.

 

Bruce

 


I'd say it is a 'has been' for today's canister lovers and users.  However, it is ideal for garage/work shop usage if carpeting is used as a floor covering on part or all of the floor room space.  IMHO, an excellent vacuum for commercial and industrial use, especially at the price about $900 new.  For home canister use, I'd go with one of the newer line of Lindhaus canns which are very comparable and competitive with the best in the Miele S 500/600 line. 

Carmine D.

This message was modified Oct 4, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #96   Oct 4, 2008 7:31 pm
Hi Bruce, Carmine,

Bruce is correct in his breakdown of the HF6. Every thing he said is true i also have run into the same set of problems he mentioned.Yes its true that the hf6 is lindhaus's problem child.The few great features the machine has are far outweighed by its clumbeness and massive bulk, i would mention also the powernozzles cord and management system its in the stone age.

Its really a shame where lindhaus has such a wonderful upright product that are really the epitone of performance and use,that they just cant get the hf6 right,i really think they missed the mark with the hf6's newer brother the aria,the dealers are really shying away from selling it,and looks to go the same road of the other lindhaus canister machines.

The aria and hf6 are meant to compete with the mieles,bosches,sebos,aerus/electrolux. but just come up short.

Sorry Mr Carp............. but i call things as they are,,,,,,,,,,,,,,,,


MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #97   Oct 4, 2008 7:39 pm
mole wrote:
Hi Bruce, Carmine,

that they just cant get the hf6 right,i really think they missed the mark with the hf6's newer brother the aria,the dealers are really shying away from selling it,and looks to go the same road of the other lindhaus canister machines.

The aria and hf6 are meant to compete with the mieles,bosches,sebos,aerus/electrolux. but just come up short.

Sorry Mr Carp............. but i call things as they are,,,,,,,,,,,,,,,,


MOLE


Hello MOLE:

I do too!  I'd agree with you, most independent vacuum stores sell the Lindhaus uprights.  The Lindhaus vacuums are rarely ever pushed and/or pitched.  But usually asked for by name by customers who are interested first and foremost in the vacuum's filtration and room air quaility after vacuuming. 

Lindhaus Aria has 3 cann models, if I recall: The Aria, Aria Elite; and Aria Platinum.  All 3 were intro'ed in 2007.  They are so new on the vacuum market they are still rare and hard to find.  The Arias sold are still under warranty [3 years I think].  I suspect the shortfalls of the HF6 are being translated onto the Arias.  I could and may be wrong.  But I would be interested to hear which Arias come up short, where, and why? 

I think the Lindhaus HF6 is too different in design and form from the brands like Miele, Aerus, SEBO to be competitive in that venue.   I think it's in a class by itself and meant to appeal to the old fashioned stand up canister lovers and users.  Not today's canister market buyers/users.   

Carmine D.

This message was modified Oct 4, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #98   Oct 4, 2008 8:10 pm
Hello Carmine,

The aria series has been hit by the vacuum gremlins,cord rewind problems,hose control board problems,latches and wand problems, The canister itself is pretty much standard issue as far as canisters go nothing really there to seperate itself from the mieles,bosches,riccars and sebos of the world. They have played the powerhead game also [a few different looks, none which really compliment the machine as being distinct from the others i mentioned.

If the indy's have problems from the start with a machine they are very hard to win back and are very critical on the product from then on out,I know i have and you have been too.

It's the same old story one minor miscue makes the whole product look bad, but believe you me they are all guilty of the same thing at one time or the other,I would blame it on the outsourcing of parts to the lowest bidder.

Lets face it the chinese have the general opinion just ship it you cant see it from my house,let the greedy americans deal with it.....................

nuff said'''''''''''


MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #99   Oct 4, 2008 8:20 pm
Thanks MOLE:

I'm sorry to hear the latest in the Lindhaus cann line falls short in the basic areas of usability.   I would have thought based on the years of attention to detail of the LIndhaus uprights that the Aria canns would measure up and even exceed the likes of the today's cann competition including the foreign imports. 

Do you think Lindhaus will correct and perfect these faults in the future Arias in short order and/or give up/dump the Aria cann line?

Carmine D.

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #100   Oct 4, 2008 8:28 pm
I would hope so Carmine if they want to stay committed to the canister powerteam market. It would not be a total loss of business though because their strong point is the top end upright market,they will survive,

If i can mention without starting a WAR , dysons still hanging on even after the dc21 disaster, they should get out of the canister market.......................


MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #101   Oct 5, 2008 7:58 am
Hello MOLE:

Thanks for your insights into the Aria's pitfalls and shortcomings.  I would hope and expect Lindhaus to correct the usability problems of its Aria canns pronto, or suffer the consequences you mentioned: A lack of credibility for the Lindhaus canns by the independent vacuum owners/operators.  The HF6 IMHO is a lost cause.  Niche use only and marginal for a $900 price tag.  Tho, the 10 year warranty is attractive.

Cordwinder, wand, latch and power head problems on a premium priced Aria cann are inexcusable.  I have a $50 HOOVER sourced cann with a cordwinder that works great and has for over a year.  The wands on this HOOVER cann are steel and adjustable.  The wands retail for one third the price of the vacuum.  Workmanship and quality issues causing malfunctions in a $1000 plus cann within the first year of sales are product killers.

I must say that it's rare in the industry for a vacuum maker [foreign and/or domestic] to nail down both a top rate upright and cann model at the same time.  HOOVER never did it despite numerous attempts, IMHO.  More often than not, the lesser of the two [upright/cann] is kept around to complement the household line of floor care products. 

Economic reality sometimes sets in and prevails especially in hard times, like now.  That will, if current conditions continue, be dyson's rude awakening:  i.e. the ill-fated contra-balancing washer.  Classic case of one man's ego over the reality of the product's performance and price.

IF [big IF] Miele nails down a quality upright [and I suspect you have your doubts just like me] it will be one of a hand full and very few who can boast a top of the line cann and top of the line upright both at the same time. 

Like you and Bruce and others, I'm waiting to see the new MIELE upright at my local dealer.  If anyone can, Miele is the one.  Time will tell.

Carmine D.

This message was modified Oct 5, 2008 by CarmineD
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #102   Oct 6, 2008 3:51 pm
Quickly used the top line Miele S7 yesterday. a few Quick thoughts

Quality feel

Vacs nicely (but I did not have a Synergy to compare head to head with)

It swivels very nicely as well.

Easy to thrust but a little heavy to pull back.

VERY LONG HOSE and it's not supposed to tip over when it is extended

Bags and Filters easy to change plus HEPA is the same as the canister

Premium price
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #103   Oct 6, 2008 5:02 pm
Hi Lucky1,

Thanks for the news.  Was the model you tried self-propelled?  Pricewise, are we talking above the $600 mark?

Best,

Venson

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #104   Oct 8, 2008 11:37 am
Venson wrote:
Hi Melanie,

You're very welcome.  If you don't mind saying, please let us know what the going price is for the bags.

Best,

Venson



I am really unhappy with the availability and cost of these bags.  These are U style bags.  The cost is almost $17.00 ($16 something, can't remember exactly) for 4 bags!!!  I vacuum almost daily because I have a large number of animals in my home.  I'm going through a 1 bags every 2 weeks.  These bags are going to cost me a fortune and have almost made me regret my decision to buy this vacuum.  Plus my Vac Shop took weeks to get them in after I ran out.  I ended up borrowing a vacuum cleaner while waiting for the bags to come in.
hbw248


Joined: Aug 11, 2003
Points: 716

Re: The New Miele Upright Cleaner
Reply #105   Oct 8, 2008 2:14 pm
catlady wrote:
I am really unhappy with the availability and cost of these bags.  These are U style bags.  The cost is almost $17.00 ($16 something, can't remember exactly) for 4 bags!!!  I vacuum almost daily because I have a large number of animals in my home.  I'm going through a 1 bags every 2 weeks.  These bags are going to cost me a fortune and have almost made me regret my decision to buy this vacuum.  Plus my Vac Shop took weeks to get them in after I ran out.  I ended up borrowing a vacuum cleaner while waiting for the bags to come in.



Looks like you're one of the lucky ones to already have one of these vacuums! From what I've read on the S7, the bags are suppose to be huge. I'm surprised you're going through this many so quickly? The availability of bags should improve over time since this is a new model cleaner.

Please let us know what you think of the cleaning performance and user-friendly features. I'm sure we'd all love to hear from you on this.

Bruce

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #106   Oct 8, 2008 2:39 pm
Hi Melanie,

Sorry to hear you're having a problem.  Also, thank you much for sharing the bag price with us.  Unfortunately, most expensive appliances, as well as pricey cars, carry burdensome prices on replacement parts and necessary maintenance items.  Personally, I think bigger reason for the higher expense is merely that you bought into a "name".   I hope there's some sort consolation in this by way of the machine's performance. Nonetheless, to be fair, since the cleaner was out for pre-market testing I don't think maintenance items are usually easy to get before it becomes a bona fide part of company inventory.

I have a Miele canister and a four-pack of high filtration bags can cost about the same.  I have found the best relief for Miele disposable bags' high cost is to look for a good discount for two or more packages of bags through sellers on eBay.  It may take a little time I think before bags for your upright will be regularly in stock at Miele dealers.

In the interim, hold on to that phone number and hope for the best.

Thinking on pricing, I once had a friend whose mother had left him a wonderful, large house that he probably would be paying on 'til who knows when if he'd had to have bought it himself.  It seems every time a tradesman stopped by his price went up about twenty bucks.

Best,

Venson

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #107   Oct 8, 2008 3:34 pm
catlady wrote:
I am really unhappy with the availability and cost of these bags.  These are U style bags.  The cost is almost $17.00 ($16 something, can't remember exactly) for 4 bags!!!  I vacuum almost daily because I have a large number of animals in my home.  I'm going through a 1 bags every 2 weeks.  These bags are going to cost me a fortune and have almost made me regret my decision to buy this vacuum.  Plus my Vac Shop took weeks to get them in after I ran out.  I ended up borrowing a vacuum cleaner while waiting for the bags to come in.

I have never purchased belts, bags or paid for servicing of my Dyson... ever. Sorry to hear you're unhappy. DIB


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #108   Oct 8, 2008 3:59 pm
catlady wrote:  May 28, 2008
I just bought a new Miele S7280 from my local Vac Shop on Saturday.  They got in 6 to sell under a testing phase.  I paid $599.99 for it. 
Pros:
It looks cool.  I have the black/red model.  My husband said it looks like a vacuum cleaner Spider Man or Iron Man would own.  I am hoping that it looks "cool" enough to make him want to use it.
It has a 40 foot cord.  I have a small house and I can vacuum my entire first floor without having to relocate the plug.
It swivels and it's self propelled.  That makes it super easy to maneuver around the house.
It leans all of the way down to the floor.  I haven't actually had to use that feature yet so I have no real opinion of it.  But it's nice to have in case I need to do that.
It has the suction control and switches from floor to carpet.  That has come in handy quite a bit for me as I vacuum carpet, linoleum, curtains, cat trees, and different pet toys.
The vacuum cleaner does an excellent job cleaning up my home.   I have 10 cats and 4 dogs so there is a constant battle with pet hair around here.  The Miele has made vacuuming it up easy and my carpets look better than they have in years.  I was previously using a Dirt Devil Reactor so there is a huge difference in the quality of vacuum I was using.  I expected to fill up the bag by now, but I the indicator is only half way over.  That's a plus for me.
It comes with 3 tools: a crevice tool, a dusting brush, and a upholstery tool.  The wand is telescopic and allows me to reach the corner of my ceilings where cob webs collect.  The vacuum hose disconnects from the wand allowing you to use the tools much easier.
The head lamp is all LEDs.
Also, I can reach the top of my steps with the hose, so no more pulling the vacuum up the steps as I clean them.


Cons:
I hate the dusting brush.  It's too small and gets all clogged up with pet hair since the bristles are too close together to allow for proper air flow into the hose.
The foot pedal to recline the vacuum is difficult to use.  I step on it and I have to move the vacuum around a bit to get it to lean back.  Usually is slams to the floor as I lean it back.
At the Vac Shop I asked them to test the air emissions of this model.  We first used the tester on the Miele Capricorn canister.  It went down to 0 in just about a minute. 
With this vacuum it stayed between 2 - 3000.  However when we tested the Sebo X4 (which is what I was going to buy), it was over a million.
It doesn't edge as well as the Sebo X4 when I compared them using clean cat litter from home at the Vac Shop.  My local Vac Shop let me bring down cat litter and my own pet hair to do some real tests to make sure I was getting the right vacuum cleaner for me.

I hope this review helps.  I really love this vacuum so far and my home looks and feels much  cleaner.  It has made vacuuming much easier for me.  With my old vacuum I usually had to go over things several times to get the pet hair off.  Now I only go over everything once and it's clean.  Even my cat tree looked brand new after a good vacuuming with the Miele.  I shaved my 2 long haired dogs down on Monday and the living room was covered in hair.  We picked up the big chunks and let the Miele do the rest.  We only ran it over the carpet 1 time and all of the hair disappeared.  It also does an excellent job vacuuming my cat litter (World's Best).  I would highly suggest this over the Sebo X4.

catlady wrote:  October 8, 2008

I am really unhappy with the availability and cost of these bags.  These are U style bags.  The cost is almost $17.00 ($16 something, can't remember exactly) for 4 bags!!!  I vacuum almost daily because I have a large number of animals in my home.  I'm going through a 1 bags every 2 weeks.  These bags are going to cost me a fortune and have almost made me regret my decision to buy this vacuum.  Plus my Vac Shop took weeks to get them in after I ran out.  I ended up borrowing a vacuum cleaner while waiting for the bags to come in.

It appears something went seriously wrong between May 28 and now with your selection and opinion of the MIELE upright S7.  The $4 cost per bag blindsided you.  Is this now a deal breaker for you?

Carmine D.

This message was modified Oct 8, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #109   Oct 8, 2008 4:10 pm
DysonInventsBig wrote:
I have never purchased belts, bags or paid for servicing of my Dyson... ever. Sorry to hear you're unhappy. DIB


DIB:

I'm sure you mentioned before, but would you mind repeating when you bought, which dyson, and what you paid? 

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #110   Oct 8, 2008 4:21 pm
I do still love the vacuum and stand by my earlier review.  It does a great job in my home.  It's better than any vacuum I've ever owned.  Although I am really curious about the Riccar so many people love.  But I don't think I'll be getting another stimulus check anytime soon.  The bags are a big downfall for me though.  Because I vacuum so much and I have so many long haired pets I fill up the bags quickly (about 2 weeks, sometimes a few extra days if I slack on my vacuuming).  The bags that initially came with my vacuum were 5 bags for $15.35.  Still expensive, but I did expect them to be pricey because of the quality.  I just didn't expect the actual U bags to be less for more.  I am going to mention this when Miele sends me my next survey.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #111   Oct 8, 2008 4:24 pm
catlady wrote:
  But I don't think I'll be getting another stimulus check anytime soon. 

Hello Catlady:

Early next year, regardless of the President/Party.  The question now is: How much?

Carmine D.

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #112   Oct 8, 2008 4:31 pm
CarmineD wrote:
It appears something went seriously wrong before, during and after using the MIELE upright S7.  And the $4 cost per bag blindsided you.  Is this now a deal breaker for you?

Carmine D.



It seems that the imports MIELE,BOSCH,LINDHAUS,SEBO,ELECTROLUX[THE OTHER ONE] HAVE BEEN VERY LETS SAY LOFTY ON THE BAGS AND PARTS PRICING,

In Vensons shop talk discussion with the vacuum cleaner dealer from N.Y. The replacement parts,bags,filters, are really jacked up by the manufactures to the dealers.

The profit margin by the dealers is minimal,the 16.95 bags your talking about cost the dealer close to 12 bucks a package. And have to be bought by the case in most circumstances,6 or 12  in a case.

Dont expect to see aftermarket bags for this upright for at least a year [when envirocare makes them].

All in All i can see where the dealers are fed up with this B.S. from the high end vacuum makers. Miele in box stores its been going on for a while.

As a little history for them [remember what happened and look where it got HOOVER.

regards

MOLE

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #113   Oct 8, 2008 4:32 pm
CarmineD wrote:
DIB:</p><p>I'm sure you mentioned before, but would you mind repeating when you bought, which dyson, and what you paid?  </p><p>Carmine D.

Carmine,
It's a DC15. It was a demo model I bought from Best Buy about 2 to 3 years ago and I paid $300. It's been doing double duty and I have been using it as my garage vac too (I use only the hose and wand). It's unstoppable and so is it's filtration! It is a bit heavy/feels heavy to turn, true. But also and thus far it has proven bulletproof.
DIB


Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #114   Oct 8, 2008 4:58 pm
catlady wrote:
I do still love the vacuum and stand by my earlier review.  It does a great job in my home.  It's better than any vacuum I've ever owned.  Although I am really curious about the Riccar so many people love.  But I don't think I'll be getting another stimulus check anytime soon.  The bags are a big downfall for me though.  Because I vacuum so much and I have so many long haired pets I fill up the bags quickly (about 2 weeks, sometimes a few extra days if I slack on my vacuuming).  The bags that initially came with my vacuum were 5 bags for $15.35.  Still expensive, but I did expect them to be pricey because of the quality.  I just didn't expect the actual U bags to be less for more.  I am going to mention this when Miele sends me my next survey.



Hi Melanie,

Don't shoot but -- if youre living in a single home -- you might consider a central system later on down the line.  It crossed my mind since you have a lot of animals to clean up after are fastidious about it. Though the dust collection method should probably not be bagged. you would not have to worry over emptying a properly-sized unit  more than every two or three months. 

The cost of a decent central vacuum may not be all that far away from the price of some niche brand portable cleaners.  Besides the expense of HEPA filters and dust bags, you can choose a power nozzle pleasing to your purposes as well as attachments to suit your needs.  MOLE and some others here are specialists in the field and can probably give pretty accurate advice regarding the overall cost factors.

A central system is not an option for me as I am an apartment dweller (and life is not complete unless I have some gadget or another to fiddle with) but I think a central systems can be a boon in a private home with lots of kids and/or pets.  Less frequent emptying and zero emissions concerns.

Best,

Venson

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #115   Oct 8, 2008 5:43 pm
How about a nutone cv850,with the centralux attachments or the wessel-werks platinum kit for 699.00, plus install beat that mr miele.............

mole

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #116   Oct 8, 2008 6:33 pm
DysonInventsBig wrote:
Carmine,
It's a DC15. It was a demo model I bought from Best Buy about 2 to 3 years ago and I paid $300. It's been doing double duty and I have been using it as my garage vac too (I use only the hose and wand). It's unstoppable and so is it's filtration! It is a bit heavy/feels heavy to turn, true. But also and thus far it has proven bulletproof.
DIB



Excellent price.  But I would not recommend the dyson DC15 for most women users.  It's too much of a monstrosity: Like the HOOVER Z!

Carmine D.

This message was modified Oct 9, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #117   Oct 8, 2008 6:41 pm
Hello Catlady:

The vacuum store owner/operator, knowing the S7 was new, should have provided you a year's supply of bags FREE with the purchase.  One or more of the other 5 buyers got more bags than you did.  

If the cost of bags is a dealer breaker for you, now is an excellent time to sell the S7 on eBay.  You will have many bidders and probably recoup most of your $600 if not all. 

A central vacuum system [CVS] is an excellent option for you.  You can use your 2009 stimulus check to make the purchase.  And the proceeds from the S7 [less the cost of a temp vacuum] for 2008 Holiday shopping.  

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #118   Oct 8, 2008 8:07 pm
CarmineD wrote:
Hello Catlady:

The vacuum store owner/operator, knowing the S7 was new, should have provided you a year's supply of bags FREE with the purchase.  One or more of the other 5 buyers got more bags than you did.  

If the cost of bags is a dealer breaker for you, now is an excellent time to sell the S7 on eBay.  You will have many bidders and probably recoup most of your $600 if not all. 

A central vacuum system [CVS] is an excellent option for you.  You can use your 2009 stimulus check to make the purchase.  And the proceeds from the S7 [less the cost of a temp vacuum] for 2008 Holiday shopping.  

Carmine D.


Hi Carmine,

Free bags would have been nice but the only thing you get free these days is criticism.  What I can't understand is why the store did not have the foresight to order an ample amount of bags along with the cleaner.  Even though it was a "market test" a buyer should be accomodated with whatever's needed. I am surprised, because when I researched this the Miele helpline said they had bags aplenty. They probably still have a good number on hand even now.

Anyway, the eBay idea is a great one.

Venson 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #119   Oct 9, 2008 6:51 am
Hello Venson:

A year's supply free may be exaggerated.  At least enough to cover Catlady's usage until bags are readily available from the market sources knowing her household needs: 14 pets as I recall.  The S7 bags are still not on the MIELE USA site. 

The good vacuum store owner, if he's been around for awhile, got a liberal supply of bags with those 6 S7 MIELE's.  More than the 2 and/or 3 that come with each model.  No criticism of Catlady's buying persona, but I suspect her enthusiasm for the new MIELE and/or her reluctance to ask, squelched any chances for a reserve of bags from the store owner/operator.  He saved that trump card and deal maker for the more apprehensive, cost conscious and reluctant MIELE S7 buyers.

Carmine D.

This message was modified Oct 9, 2008 by CarmineD
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #120   Oct 9, 2008 10:22 am
When I first bought the Miele, my Vac Shop guy told me that he only had 1 box of bags per vacuum and they were not free with the vacuum (I thought they would be).  At that time I paid $15.35 for 5 bags in a plain white box.  I went through those bags in about 2 1/2 months.  When I returned to the Vac Shop he told me they were ordered but never came in and they were having problems getting the bags in.  I waited and waited and borrowed a vaccum from my MIL.  Finally I posted my frustration on here.  I called Miele directly and was connected with a Salesman.  He told me that they had plenty of bags on hand and that my Vac Shop should not have any problems getting them in.  I called the Vac Shop and told them what the Miele Salesman told me and asked them why they were having such a problem getting the bags in.  The guy sounded suprised by what I told him and said he was going to call his Salesperson right away.  A week later I got a call saying the bags were finally in.  That's when I was shocked that the bags were now $16.95 (checked my receipt last night) for just 4 bags.  I thought the bags were always going to be $15.35 for 5 bags and I was more accepting of that. 

I agree that a central vac would be a much better option for me, especially because I have severe asthma.  That is why I clean so often.  So I can continue to do rescue and keep myself somewhat healthy.  I did look into a central vac before the Sebo (that was the one I wanted to buy) and before I finally bought the Miele.  My husband feels that since we want to eventually move into a bigger house in a better neighborhood we should wait and put in a central vac when we get a new house.  He doesn't want to put any more money (such as a central vac) into our current home since it needs so much work already with more important items such as a new roof and ceiling repairs from water damage.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #121   Oct 9, 2008 11:44 am
catlady wrote:

. . . .I agree that a central vac would be a much better option for me, especially because I have severe asthma.  That is why I clean so often.  So I can continue to do rescue and keep myself somewhat healthy.  I did look into a central vac before the Sebo (that was the one I wanted to buy) and before I finally bought the Miele.  My husband feels that since we want to eventually move into a bigger house in a better neighborhood we should wait and put in a central vac when we get a new house.  He doesn't want to put any more money (such as a central vac) into our current home since it needs so much work already with more important items such as a new roof and ceiling repairs from water damage.


Hi again,

I tried Canadian Tire's toll-free number, 866-746-7287, thinking there might be a way to save you a few bucks on bags by ordering them onlne from across the border.  But I learned -- first -- Canadian Tire does not ship outside of Canada -- and second -- they offer a five-pack of high-filtration bags but they cost $19.99 in Canadian money which would add to about $17.40 in currency.  Still a no-win/no-win situation.

In any event being a lover of animals, or at least animals that don't talk back, I much admire your rescue effort despite the obstacles in your way.  It must mean a chunk of work all around.  Since you have asthma, despite the possible economic advantage I will not suggest trying to re-use the bags.  (Yes, I know I'm talking sin here -- but sometimes you've just got to do what you've got to do.)  Yet, to do that would technically void any warranty coverage you're due.

In any event, I hope opportunity for the new home you and your husband are planning for will come soon and that you'll be able to avail yourself of a larger capacity cleaning unit.

Keep up the good work.

Venson

Moderator Mike_W


"There is no BEST or PERFECT vacuum cleaner"

"Take care of your vacuum, then your vacuum will take care of you"


Joined: Dec 1, 2004
Points: 1683

Re: The New Miele Upright Cleaner
Reply #122   Oct 9, 2008 3:02 pm
Catlady;

With all the animals in your home, I would have never recommended the machine you have.  At this rate, the cost per year, for bags alone, is going to be approx. $100.00.  I would have recommended a bagless vacuum cleaner and just ask other family members to empty it , if emptying is a problem for you.

With Miele bags, as well as other bags using the polymer, clothlike material,  the amount of debris collected can be much more than   microlined bags before performance is compromised.  The Miele will have tremendous power until the bag can fill no more.  So keep filling.  With other bags I say to chance when 3/4 full, but these bags can hold much more.

A central vacuum system has its advantages like filtering the dirt away from the living area and larger dirt capacity.  There is something I do not know if you have considered in your situation.  You will be vacuuming everyday.  This means that you will have to get the 30ft hose out, plus the other attachments.  You will have to figure out if you want to do this everyday.  There are those who use a regular vacuum cleaner and add a lighter one, because they do not want to even pull out the full-sized vacuum cleaner.
This message was modified Oct 9, 2008 by Mike_W
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #123   Oct 9, 2008 3:57 pm
CarmineD wrote:
I suspect her enthusiasm for the new MIELE and/or her reluctance to ask, squelched any chances for a reserve of bags from the store owner/operator.  He saved that trump card and deal maker for the more apprehensive, cost conscious and reluctant MIELE S7 buyers.

Carmine D.


Hello Catlady:

I'm sorry to hear that the good vacuum store owner/operator did not offer the bags to you with the sale but instead nickel and dimed you for $15 more. 

If you an/or your husband signaled any unwillingness to spend $600 on the new MIELE S7, I would guarantee you that the store owner/operator would have sweetened the deal with a free box of bags.  Why?  To make the sale.  He would not have lost a $600 vacuum sale and a future customer for $15 worth of bags.  If he did, he would not be in the high end [read expensive] vacuum sales market for very long.

Mike's point is well made and taken.  $100 per year for bags [at $4 per bag] is a deal breaker for the MIELE S7 unless you like throwing money away.  What if the price goes up to $5 per bag.  That's $125 per year for the bags.  That's 20 percent of the cost of the vacuum for one year's worth of bags.  You should be very upset with your present/future predicament.  Unless you did not specifically tell the seller you had 14 pets, and/or specifically told him you did not want a bagless, he sold you a bill of goods with the MIELE and the bags.  If the MIELE lasts 20 years, and it will, at $100 plus per year for bags, you're facing a $2000 plus future bill for bags.  Something to consider seriously if you decide to keep the Miele.

Carmine D.

This message was modified Oct 9, 2008 by CarmineD
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #124   Oct 9, 2008 9:47 pm
CarmineD wrote:
Hello Catlady:

I'm sorry to hear that the good vacuum store owner/operator did not offer the bags to you with the sale but instead nickel and dimed you for $15 more. 

If you an/or your husband signaled any unwillingness to spend $600 on the new MIELE S7, I would guarantee you that the store owner/operator would have sweetened the deal with a free box of bags.  Why?  To make the sale.  He would not have lost a $600 vacuum sale and a future customer for $15 worth of bags.  If he did, he would not be in the high end [read expensive] vacuum sales market for very long.

Mike's point is well made and taken.  $100 per year for bags [at $4 per bag] is a deal breaker for the MIELE S7 unless you like throwing money away.  What if the price goes up to $5 per bag.  That's $125 per year for the bags.  That's 20 percent of the cost of the vacuum for one year's worth of bags.  You should be very upset with your present/future predicament.  Unless you did not specifically tell the seller you had 14 pets, and/or specifically told him you did not want a bagless, he sold you a bill of goods with the MIELE and the bags.  If the MIELE lasts 20 years, and it will, at $100 plus per year for bags, you're facing a $2000 plus future bill for bags.  Something to consider seriously if you decide to keep the Miele.

Carmine D.



$2600 for 5 years of vacuuming.  Dyson is loking better all the time.
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #125   Oct 9, 2008 10:44 pm
At this point in time, would you guys recommend I sell the Miele and get a Dyson?   I had researched vacuums for almost a year before finally purchasing my Miele.  I read a lot of reviews that the Dyson had frequent repair issues so I decided to look into other options.  My Vac Shop guy is very aware of my situation with the rescue I run and the amount of animals I keep in my home.  I spent a couple of months running to the Vac Shop testing vacuums after I knew how much my stimulus check was going to be.  If you guys remember from my review, the vacuum I was going to buy was the Sebo X4.  I had thoroughly tested it, but the Miele outperfomed it except in the edging test with the cat litter.  I was tired of buying vacuum cleaners that couldn't hold up to my use and felt I was wasting my money on buying a new vacuum every year.  I wanted one that was going to last.  The biggest reason I went with the Miele is because of the low emissions and how its really well built.  It's solid.  With my last vacuum I would often sneeze and cough the entire time I was vacuuming.  I do not have that problem with this Miele.  Also I don't mind hauling the vacuum around the house.  My home is small and the 40 foot cord allows me to do an entire floor at a time without having to switch the plug.  The Miele is actually pretty convenient for me and easy to use.  But now that I see how much those bags will cost me over time, it doesn't seem to make sense for me to keep the Miele.  A lot of spays/neuters could be done with that money.
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #126   Oct 10, 2008 12:54 am
HARDSELL wrote:
$2600 for 5 years of vacuuming.  Dyson is loking better all the time.

I always get a kick out of your posts. 


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #127   Oct 10, 2008 7:20 am
Hello Catlady:

You have a dilemma.  There is no perfect solution except the central vacuum system because of your sensitivity to dust and dander. 

A bagless like dyson, as Mike pointed out, is an option if you have a person in the household who can dump the dirt bin.  The job will have you sneezing and coughing and dreading the chore.  If you ask any doctor about using a bagless vacuum, he/she will advise you against it!  And rightly so.  Read the dyson User Guide for dirt bin dumping.  It illustrates/explains an elaborate process for allergy and asthma sufferers requiring the use of plastic garbage bags to contain the dirt and dust cloud every time you dump.  In your case, dumping will be daily if you vacuum daily.  More time, effort and trouble to use a dyson vice your MIELE!  And money spent for garbage bags!

You should familiarize yourself with these dyson dirt bin dumping instructions.  Only you can determine if the extra work, time and effort for dirt bin dumping are worth it to you to offset the $100 plus per year for MIELE bags.  The bag cost is really a need for your own personal health and well being to continue your professional animal rescue mission.  

Visit your MIELE vacuum shop owner/operator and ask what is the best deal he can give you on a year's supply of bags.  Then take his price proposal and shop around. 

Carmine D.

This message was modified Oct 10, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #128   Oct 10, 2008 9:26 am
Lets see pets,kids, vacuum everyday bagged, bagless upright tank,canister, you think that bags are expensive, I'm just glad your NOT one of my customers.There is no right way out of this for you, If we sat down and dicussed your situation prior to buying ,i would have sent you somewhere else,because i dont want to marry you for whatever the warranty period is,I see you as a malcontent........

sincerly

MOLE

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #129   Oct 10, 2008 1:40 pm
mole wrote:
Lets see pets,kids, vacuum everyday bagged, bagless upright tank,canister, you think that bags are expensive, I'm just glad your NOT one of my customers.There is no right way out of this for you, If we sat down and dicussed your situation prior to buying ,i would have sent you somewhere else,because i dont want to marry you for whatever the warranty period is,I see you as a malcontent........

sincerly

MOLE


No, I don't have kids and I do not see how me being upset with the cost of the bags makes me a malcontent.  I have been very satisifed with the vacuum and have had no complaints about it.  I felt I posted a very honest and fair review of the new Miele and the only complaint I have is with the cost of the new bags and the fact that I had to wait a very long time for them to come in and had to borrow a vacuum while waiting.  I think you have misclassified me as a chronic complainer.  That is not the case.  I am glad you were not my Vac Shop Salesman.  You seem a bit quick to misjudge.

I did a lot of research before I bought my vacuum and I spent a lot of time with my Vac Shop Salesman testing various vacuums.  I knew the Miele bags were pricey, but I feel that 4 bags for $16.95 + tax is excessive.  If you recall the first box of bags I purchsed were 5 bags for $15.35 + tax.  I did not know the price was going to go up for less bags.  And yes, I will go through them quickly with the amount I vacuum to reduce my asthma symptoms.  If I want to continue to work as a rescuer (and I do) this is something that I need to do to stay healthy.  I have no complaints about the vacuum itself.  I am very happy with it for a number of reasons. 

Getting a Central Vac will definately be a goal for our next home.  Hopefully we can make that happen within the next 3 or 4 years.  Until then, I will be sticking with the Miele because I like the fact that I am not sneezing/coughing when I vacuum anymore.  The bagless systems (which is what my previous vacuum was) just aren't a good option for asthma sufferers like myself.  When I went in for my allergy shot this morning, the nurse told me the Dyson is not recommended for someone with severe allergy/asthma problems like I have.  She said no bagless system is recommended due to having to empty them.  She also told me that Miele and Sebo are recommened, but a Central Vac is the best option.  So I guess I will deal with the cost of these bags for my health until I can get a Central Vac.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #130   Oct 10, 2008 1:45 pm
Hi Melanie,

I have placed a call to friend who has a vac shop in my neighborhood.  He's out today but I explained the situation to his assistant who suggested I try him this coming Monday.  No promises, but I'll inquire if he can work a deal for a bulk order.  If he can I'll send a PM with his contact info so that you may get in touch.  Basicallly, you'd need to figure out how many bags you need over x-period of time.

On the other hand, should you be able to sell your Miele upright at a good price AND if you think you coulld live with a canister machine . . .

I would not recommend a bagless machine not only because of your respiratory issues but because of the frequent need for emptying due to the volume of work you face.  Nor, for the same reasons and also because of extra maintence requirements would I suggest a water-type vacuum.  You need a cleaner with a big bag and such machines do exist. 

Not necessarily a favorite to some, there is an alternative big-bagged canister vacuum like the Nilfisk GD 930 which uses a 15-litre (4 gallon) disposable bag and that can be fitted with a power nozzle kit (Part No. 70014).  This simply designed vacuum cleaner is more usually acquired for commercial usage but is of a size suitable for use in the average home.  It comes equipped with a HEPA filter and, per tthe rep I spoke with today, I am told that the standard NIlfisk bag made for it in combination with the foam and HEPA filtering medium already in place should suffice in providing quality emissions without the use of high-filtration bags.  The canister itself weighs about 16.5 pounds, is quiet in operation plus its power cord is 50-feet long.

Standard replacement bags come in packs of ten and at the cost $22.00 per package direct from Nilfisk.  (I checked with an independent dealer and his price is the same.) The high-filtration counter-part would cost about $72.00 per pack.  The downside is that a dealer who was pricing the basic canister at $565.00 price the power nozzle kit at $300. 

However, the basic GD 930 can probably be found for at about $100 less -- again with some looking around.  Therefore the thing here, if you're interested, would be finding the machine at the best price. 

PLEASE take careful note that I am not affiliated in any way with the makers or sellers of the products I suggest and receive no compensation or special consideration from them by way of my recommendation.

Best,

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #131   Oct 10, 2008 2:39 pm
Catlady aka Melanie:

Happy to hear your health and happiness of your friends are more important than money!

Take Venson's advice to heart about reusing the MIELE bags.  Most bags can't be reused.  MIELE's, especially with your usage, can be reused once. 

Your dear Husband can be your assistant.  But you will have to buy another straight suction canister vacuum [for $50/less] to accomplish the job.  You can only reuse the bag once.  Here's what your husband will do [using a face mask to keep from breathing the dirt, dust and dander]:

Cut the TOP edge of the full bag [paper/cloth].

Dump completely.

Vacuum clean the inside and outside of the used bag completely with the new straight suction canister.

Fold the edge of the cut over twice about one-half inch just enough to staple the folded seam completely closed.  If you use the clothlike paper, make a wedge out of thin flexible cardboard.  Put the folded edge of the used bag in the cardboard wedge and staple closed.  Some tape over the stapled fold will seal further and prevent leakage/breakage.

This procedure will save you some money over the long term.  This procedure will work fine for your 4 legged furry friends and you!.  The new vacuum will pay for itself after reusing 10 MIELE bags or even less.

Caveat: MIELE will void the warranty for this, as Venson said.  Don't lie, but don't tell the truth.  When you take the MIELE in, remember to insert a new [unadulterated] bag.

Carmine D.

This message was modified Oct 10, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #132   Oct 10, 2008 3:04 pm
C.L..

I hate to burst your bubble about your asthma problem,but a vacuum cleaner is not going to help you with them ,after using the machine for a month get back to us and let us know HOWS THAT WORKING FOR YA.I already know what happens,and please tell the truth.

Maybe you should buy a HALO.

MOLE

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #133   Oct 10, 2008 3:43 pm
Venson and Carmine,

You have both been very helpful.  Thank you so much.

Venson, you have really gone the extra mile to get information for me and I really appreciate it.  There is a good group of people on this site. 

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #134   Oct 10, 2008 8:22 pm
CarmineD wrote:
Catlady aka Melanie:

Happy to hear your health and happiness of your friends are more important than money!

Take Venson's advice to heart about reusing the MIELE bags.  Most bags can't be reused.  MIELE's, especially with your usage, can be reused once. 

Your dear Husband can be your assistant.  But you will have to buy another straight suction canister vacuum [for $50/less] to accomplish the job.  You can only reuse the bag once.  Here's what your husband will do [using a face mask to keep from breathing the dirt, dust and dander]:

Cut the TOP edge of the full bag [paper/cloth].

Dump completely.

Vacuum clean the inside and outside of the used bag completely with the new straight suction canister.

Fold the edge of the cut over twice about one-half inch just enough to staple the folded seam completely closed.  If you use the clothlike paper, make a wedge out of thin flexible cardboard.  Put the folded edge of the used bag in the cardboard wedge and staple closed.  Some tape over the stapled fold will seal further and prevent leakage/breakage.

This procedure will save you some money over the long term.  This procedure will work fine for your 4 legged furry friends and you!.  The new vacuum will pay for itself after reusing 10 MIELE bags or even less.

Caveat: MIELE will void the warranty for this, as Venson said.  Don't lie, but don't tell the truth.  When you take the MIELE in, remember to insert a new [unadulterated] bag.

Carmine D.



Congratulations Carmine.  You just gave the most absurd post on the forum.

You would not recommend Dyson in part due to the problems associated with emptying the bin by alergy sufferers.  Now you recommend a messier and costlier process to save a bag.

Let her husband empty the Dyson.  No allergy problem for her and no bag cost.

Thanks for the laugh though.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #135   Oct 10, 2008 8:22 pm
Happy to assist Catlady:

I suspect even if you came here before you made your MIELE S7 purchase that once all the facts and circumstances of your situation were known, and we made our recommendations, it would have resulted in the same outcome:  Purchase of the MIELE S7 for the short term with the Central Vacuum System next on your agenda.

BTW, when you get your 2009 stimulus payment, remember you heard it here first! 

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #136   Oct 11, 2008 7:31 am
HARDSELL wrote:
Congratulations Carmine.  You just gave the most absurd post on the forum.

You would not recommend Dyson in part due to the problems associated with emptying the bin by alergy sufferers.  Now you recommend a messier and costlier process to save a bag.

Let her husband empty the Dyson.  No allergy problem for her and no bag cost.

Thanks for the laugh though.



Hello HARDSELL:

My good friend, I would not recommend a dyson in Melanie's case.  Firstly, the MIELE is without a doubt a better vacuum for Melanie's needs and wants than a dyson.   Secondly, for the money, MIELE is the better vacuum.  Period. 

Remember Sir, reuse of the MIELE bags is not a necessity for using the MIELE like dumping a dyson dirt bin.  This is discretionary to save some money on bags.  Melanie's dear Husband can perform the reuse process on his own time and leisure.  Not dependent and restricted to CATLADY's vacuuming time and his presence both coinciding for dumping a dyson dirt bin.  MIELE bag restoration can be done when and if desirable.

HS I recommend that you restrict your golf play to 9 holes rather than 18.  And just during the times of the day when the sun is not out.  The heat is frying the few brain cells you have left to think with.

Carmine D.

This message was modified Oct 11, 2008 by CarmineD
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #137   Oct 11, 2008 8:06 am
Emptying a Dyson bin with vert little dust escaping is easy...
1) Use a plastic (grocery) bag > use a pump spray water bottle and coat the inside of bag with water (dust sticks to water).
2) Per Dyson’s instructions, place bag around and under bottom of clear bin securely.
3) Dump contents into bag > be patient, allowing as much dust as possible to be absorbed by the water. > Tie bag handles into a knot and dispose or...
4) Place (without tying into a knot) dirty bag into a second clean bag and lay flat and tie the second bags handles into a knot. This will further reduce movement of dust or dust escaping.
5) Wipe clear bin dry of any water. That's it.

DIB
This message was modified Oct 11, 2008 by DysonInventsBig



CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #138   Oct 11, 2008 8:09 am
DIB:

Dyson devotes two pages in its User Guide with illustrations and narrative to decribe the dirt bin dumping process for asthma and allergy sufferers.  Do vacuum users have the time and energy to follow these instructions [even your abbreviated version]?  After vacuuming the house? 

Add loads of pet hair to the dirt.  One of the criticisms often heard of bagless, not just a dyson, is that pet hair sticks to all the plastic dirt bin parts and components, like the infamous shroud.  Do you have any recommendations for this?  Please don't say to spray the pets with Static Guard!  The animal rights people will be livid!

Rainbow uses water to contain dust and dirt in the canister.  Why?  You said it: Dirt sticks to water....BTW, making mud.  Mud and severe allergy and asthma sufferers don't mix well.

My advice to you: Don't play golf with HS!  Even if he lets you use his brand new $2000 golf clubs and ride his new lawn mower!

Carmine D.

This message was modified Oct 11, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #139   Oct 11, 2008 9:21 am
HARDSELL wrote:
Congratulations Carmine.  You just gave the most absurd post on the forum.

You would not recommend Dyson in part due to the problems associated with emptying the bin by alergy sufferers.  Now you recommend a messier and costlier process to save a bag.

Let her husband empty the Dyson.  No allergy problem for her and no bag cost.

Thanks for the laugh though.


I have a better idea let her bring it back to her MIELE dealer that gave her such a great deal on it,with all the money he made off her im sure he will do it for free and give her a free checkup problem solved,but she would complain about the cost of the gas to get it back and forth.

MOLE

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #140   Oct 11, 2008 9:30 am
mole wrote:
I have a better idea let her bring it back to her MIELE dealer that gave her such a great deal on it,with all the money he made off her im sure he will do it for free and give her a free checkup problem solved,but she would complain about the cost of the gas to get it back and forth.

MOLE



MOLE:

Gas prices have come way down and still are falling.  Do you really think the consumption of gas by Americans has gone down in half since February to bring the prices down from $140 barrel to $75?  We were told demand made the prices double!  My two SUV's are looking better and better.

Sorry Mike, I know this has nothing to do with vacuums!  Just some food [gas] for thought!

Carmine D.

This message was modified Oct 11, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #141   Oct 11, 2008 9:38 am
DysonInventsBig wrote:
Emptying a Dyson bin with vert little dust escaping is easy...
1) Use a plastic (grocery) bag > use a pump spray water bottle and coat the inside of bag with water (dust sticks to water).
2) Per Dyson’s instructions, place bag around and under bottom of clear bin securely.
3) Dump contents into bag > be patient, allowing as much dust as possible to be absorbed by the water. > Tie bag handles into a knot and dispose or...
4) Place (without tying into a knot) dirty bag into a second clean bag and lay flat and tie the second bags handles into a knot. This will further reduce movement of dust or dust escaping.
5) Wipe clear bin dry of any water. That's it.

DIB



Hi DIB,

If you were speaking of a less challenging situation where light vacuuming was only called for once or twice a week there'd probably be no big deal.  However, you're overlooking Dyson's small dust capacity and the frequent emptying a heavy use situation as has been described would require.  Even Dyson is not a machine that will well endure be impacted with dust and fur for long.  You could also have just about  the same amount of "clean-up fun" with a Rainbow, a "bagless" but $#%*bersome vacuum that allows you to dump stuff down the toilet but that has its own strict maintenance regimen - if you want to keep it.

If we're speaking of a household where there's a lot of other duties to be tended to, the practical housekeeper learns how to be as quick and effective as possible by way of the least complicated execution of the tasks at hand so that most of the tasks a given day brings get done.  (Not to mention gaining time for one's self.)  There's seldom time for specializing or maintenance with every use.  Thus, methods and machines that simplify the work at hand are prized and those that further complicate or make daily tasks more complicated are not considered of much use.

Vacuuming in Melanie's household is understandably a daily necessity.  Whether you like vacuuming or not, the ideal is to do the job, put the machine away and get on to the next thing that is also of importance.  That in mind, even if I were to be able to afford hired help to do my housework, I doubt if I'd actually want to pay someone for the time required (15-30 minutes) to do maintenance on my vacuum when it could be used in a more worthwhile fashion.  The best answer to the problem is a machine or system with large dirt capacity and the least painless manner of disposal for sweepings. A vacuum with a big bag and good filtration or a central system are probably probably the better answer.

Also -- no -- a vacuum cleaner will probably not be the best method to promote overall indoor air quality BUT one with good filtration and an exhaust method designed to allow the least disturbance of standing dust, fur, debris, whatever, before it can be vacuumed up should reduce the amount of uncollected matter that may be set airborne by hand methods or badly designed machinery.

Best,

Venson

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #142   Oct 11, 2008 9:38 am
Hi Carmine,the real reason for inflated gasoline, and diesel, GREED,GREED,AND MORE GREED, speculators? there was never a shortage [notice that].Your government at work,DUBYA the worst president in the history of this country.

The NEO-CON agenda, MISSION ACCOMPLISHED...........

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #143   Oct 11, 2008 11:44 am
CarmineD wrote:

Sorry Mike, I know this has nothing to do with vacuums!  Just some food [gas] for thought!

Carmine D.



Carmine, maybe it does.  Fuel charges for delivery of goods, whether to vendors or consumers, also affect the price of just about anything we buy.

Venson

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #144   Oct 11, 2008 2:18 pm
Carmine and Venson,
My dumping method takes me approximately 45 seconds to accomplish. - This is hardly a time suck.


Carmine,
As I have posted of the Dyson Shroud many times before, it's the best on earth and no others can do what he and/or his engineers did.  It is the worlds first sweeping shroud (air traveling into the bin sweeps shroud). - Fact.  Come-on, you know I recently posted you of this genius shroud invention.  Make no mistake (outside readers), hair rarely gets stuck or sucked into Dyson patented shrouds.

Reply #10
http://abbysguide.com/vacuum/discussions/30669-0-1.html

DIB
This message was modified Oct 11, 2008 by DysonInventsBig



CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #145   Oct 11, 2008 3:18 pm
DysonInventsBig wrote:
  Make no mistake (outside readers), hair rarely gets stuck or sucked into Dyson patented shrouds.


DIB



DIB: 

Your enthusiasm for all things dyson is commendable but alas the facts speak for themselves. 

I'll paraphrase Consumer Reports which says pet hair has a propensity to stick to the plastic dirt bins and bin parts, including the shroud.  CR states that its test staff has to pick off the pet hair by hand to measure the amount actually picked up after vacuuming in order to score the pet hair tests.  CR consistently sites this shortcoming about bagless vacuums.  For this reason and others, CR recommends asthma and allergy sufferers avoid bagless vacuums and/or recommends the use of breathing masks in concert with bagless vacuums. 

Carmine D.

 

This message was modified Oct 11, 2008 by CarmineD
Trilobite


Joined: Nov 7, 2007
Points: 121

Re: The New Miele Upright Cleaner
Reply #146   Oct 11, 2008 4:56 pm
"As I have posted of the Dyson Shroud many times before, it's the best on earth and no others can do what he and/or his engineers did.  It is the worlds first sweeping shroud (air traveling into the bin sweeps shroud). - Fact.  Come-on, you know I recently posted you of this genius shroud invention.  Make no mistake (outside readers), hair rarely gets stuck or sucked into Dyson patented shrouds." DIB


In my experience, ladies' long hair, feathers (from duvets and pillows), synthetic long fibres from certain carpets, can and do stick to that damned Dyson shroud. That I can attest to.

It should also be mentioned that over a period of time, the Dyson will start to smell, even if the bin is emptied regularly and the filter washed. This is because the fine dust accumulates in the airducts within the shroud area, as well as the small cyclone depositing area.

I found the answer with my DC15: wash the complete, removable cyclone bin assembly.

Here is what I did. (Wear eye protection!)

Empty bin, remove clear bin, wash clear bin with detergent.

Remove pre-filter, wash both parts of pre-filter in warm water, by hand, with laundry detergent. I used P&G's "Bold" powder. Rinse well, allow to thoroughly air dry.

Remove filter lid (hinge can be gently forced off one side), set aside. There should only be the shroud and inner cyclone assembly now.

Fill a 2-gallon bucket with hand-hot water, add a scoop of laundry powder, place the inner cyclone assembly into bucket, and agitate up & down vigorously, and rotate clockwise & anti-clockwise.

Invert the cyclone assembly and place back into the bucket, using same up & down and rotating motions.

You may find that you have to empty the pail and start again, due to the amount of dirt released.

Rinse all washed parts thoroughly, and allow to air-dry for a couple of days. When all parts are dry, re-assemble and enjoy a clean machine once again!

Of course, you could save yourselves all this hassle: by buying a bagged machine. Then, when the bag starts to smell bad, simply replace the bag with a new one. Problem solved!

Vacuuman


The bitterness of poor quality remains long after the sweetness of low price is forgotten.

Location: Denver
Joined: Aug 15, 2007
Points: 82

Re: The New Miele Upright Cleaner
Reply #147   Oct 11, 2008 9:08 pm
The best way to wash the cyclone is to not bother unhinging the filter lid, and instead remove the screws in the top od the cyclone assembly, then remove the top, and the white plate and then wash it.  Works much better.
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #148   Oct 12, 2008 2:17 am
CarmineD wrote:
DIB: 

Your enthusiasm for all things dyson is commendable but alas the facts speak for themselves. 

I'll paraphrase Consumer Reports which says pet hair has a propensity to stick to the plastic dirt bins and bin parts, including the shroud.  CR states that its test staff has to pick off the pet hair by hand to measure the amount actually picked up after vacuuming in order to score the pet hair tests.  CR consistently sites this shortcoming about bagless vacuums.  For this reason and others, CR recommends asthma and allergy sufferers avoid bagless vacuums and/or recommends the use of breathing masks in concert with bagless vacuums. 

Carmine D.

 


Carmine,

Is Consumer Reports science or “Laurel and Hardy laughable”, or a blend of the two?        DIB


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #149   Oct 12, 2008 7:29 am
This message was modified Oct 12, 2008 by CarmineD
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #150   Oct 12, 2008 10:40 am
CarmineD wrote:
If I recall correctly, YOU recently posted here that dyson MUST elevate itself into the top tier of the Consumer Reports ratings to be a viable vacuum leader/seller in the USA market.  Here it is...............

Are you serious or delirious, DIB? 

On a serious note, Laurel and Hardy, were hilarious in their day of the black and white "talkies" with their slap stick comedy [a favorite of mine and still in reruns on Saturday afternoon TV].  But they are long gone and forgotten.  So too are the duo comedic routines/styles they heralded on national TV with the likes of Abbott and Costello, Lewis and Martin, the Smothers Brothers and Martin/Rowan.  And a host of ventriloquists with "dummies" like Winchell and Mahoney.  Perhaps you and HARDSELL can revive this comedy venue?  I will even script a routine for you using vacuums.  You with your DC15 and HS with his Royal Emminence.  Bagless versus bagged.  Did you know that all the great comedy duos had a vacuum cleaner routine?  No, you probably didn't.  Like I said, gone and forgotten.

Science on the other hand has come a long ways in the meantime and to its credit so has Consumer Reports. 

Carmine D.


Hey Carmine,

I say Consumer Reports is a “blend”...  science and Laurel and Hardy laughable.  What say you?        DIB


DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #151   Oct 12, 2008 11:00 am
Trilobite wrote:
"As I have posted of the Dyson Shroud many times before, it's the best on earth and no others can do what he and/or his engineers did.  It is the worlds first sweeping shroud (air traveling into the bin sweeps shroud). - Fact.  Come-on, you know I recently posted you of this genius shroud invention.  Make no mistake (outside readers), hair rarely gets stuck or sucked into Dyson patented shrouds." DIB


In my experience, ladies' long hair, feathers (from duvets and pillows), synthetic long fibres from certain carpets, can and do stick to that damned Dyson shroud. That I can attest to.

It should also be mentioned that over a period of time, the Dyson will start to smell, even if the bin is emptied regularly and the filter washed. This is because the fine dust accumulates in the airducts within the shroud area, as well as the small cyclone depositing area.

I found the answer with my DC15: wash the complete, removable cyclone bin assembly.

Here is what I did. (Wear eye protection!)

Empty bin, remove clear bin, wash clear bin with detergent.

Remove pre-filter, wash both parts of pre-filter in warm water, by hand, with laundry detergent. I used P&G's "Bold" powder. Rinse well, allow to thoroughly air dry.

Remove filter lid (hinge can be gently forced off one side), set aside. There should only be the shroud and inner cyclone assembly now.

Fill a 2-gallon bucket with hand-hot water, add a scoop of laundry powder, place the inner cyclone assembly into bucket, and agitate up & down vigorously, and rotate clockwise & anti-clockwise.

Invert the cyclone assembly and place back into the bucket, using same up & down and rotating motions.

You may find that you have to empty the pail and start again, due to the amount of dirt released.

Rinse all washed parts thoroughly, and allow to air-dry for a couple of days. When all parts are dry, re-assemble and enjoy a clean machine once again!

Of course, you could save yourselves all this hassle: by buying a bagged machine. Then, when the bag starts to smell bad, simply replace the bag with a new one. Problem solved!


Trilobite,

While unpopular here, my tutorial of eliminating the great majority of dust pluming when emptying a Dyson undoubtedly would get tens of thousands of hits if and when I choose to upload a tutorial vid to YouTube or alike.  How do I know this?  Because it is simple to do, safe to do, fast to do, costs nothing and answers a problem that no others have answered.        DIB

If the Dyson shroud is as bad as you say, then why are multi-billions worth of corporations copying the many Dyson expired patent shrouds (Fantom, DC01, etc.) and designing around the current Dyson (DC14/15) patent?  Bissell’s Healthy Home is almost an exact copy of the patented DC14/15 shroud...  why?  Can you name a better designed shroud than the most sought after shroud - the DC14/15 shroud?

DIB
This message was modified Oct 12, 2008 by DysonInventsBig



CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #152   Oct 12, 2008 1:01 pm
Carmine D wrote:

Are you serious or delirious, DIB? 
Carmine D.

Carmine:

What say you?        DIB

DIB:

I say you are definitely delirious.  It takes readers, if they read it, more than 45 seconds to go through the dyson USER GUIDE just on the instructions for dirt bin dumping.  Even so with your abbreviated version.  Do you think they accomplish the task correctly in that time?  If they don't have indoor faciliites for the dirt bin dumping, they will have to go to the garage, basement, and outdoors to do it.  That will take a few minutes or more.

Carmine D.

This message was modified Oct 12, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #153   Oct 12, 2008 5:24 pm
DysonInventsBig wrote:
Can you name a better designed shroud than the most sought after shroud - the DC14/15 shroud?

DIB


Hi DIB:

That's an easy one.  The Shroud of Turin!

Carmine D.

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #154   Oct 13, 2008 12:41 pm
CarmineD wrote:
DIB:
I say you are definitely delirious. It takes readers, if they read it, more than 45 seconds to go through the dyson USER GUIDE just on the instructions for dirt bin dumping. Even so with your abbreviated version. Do you think they accomplish the task correctly in that time? If they don't have indoor faciliites for the dirt bin dumping, they will have to go to the garage, basement, and outdoors to do it. That will take a few minutes or more.

Carmine D.


Carmine,

You can make unwrapping a stick of gum sound difficult.

Perhaps you might want to rethink quoting CR’s findings of Dyson shrouds which you personally know nothing about. The DC15 shroud is bulletproof; little to no hair clings to it as you guess and/or quote CR. What say you?

DIB

P.S. I love proof - I hope the Shroud of Turin turns out to be the real thing by way of "good science", unlike CR’s spotty so-called science and virtues (of Dyson vacuum cleaners).
This message was modified Oct 13, 2008 by DysonInventsBig



CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #155   Oct 13, 2008 3:54 pm
DysonInventsBig wrote:

P.S. I love proof - I hope the Shroud of Turin turns out to be the real thing by way of "good science", unlike CR’s spotty so-called science and virtues (of Dyson vacuum cleaners).


DIB:

Faith allows us to believe when reason tells us we shouldn't.  Like you with dyson [and its infamous shroud].  

I find your enthusiam for copying dyson's shroud misdirected.  Brands and models with an MSRP of one-fourth and one-half the MSRP [HOOVER Whisper for $119 and BISSELL HEALTHY HOME for $249 to mention 2 of the of the bagless brands]  copy the shroud of a dyson DC15 [with an MSRP of $499.]   This is a testament to the less expensive brands not to a dyson and a DC15. 

Vacuum consumers don't care who is first.  The one who can copy the best and sell it for less wins in the market place.  It's more about economics than it is about science.

Carmine D.

This message was modified Oct 13, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #156   Oct 13, 2008 6:41 pm
Hi everybody,

For those interested, Miele UK has put a a new page re the S7 -- linkis here: http://www.miele.co.uk/products/S7hub.aspx

This next link is regard to the tests Miele claims to have done re the S7: http://www.miele.co.uk/products/S7Testing.aspx

Best,

Venson

This message was modified Oct 13, 2008 by Venson
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #157   Oct 13, 2008 8:29 pm
CarmineD wrote:
DIB:

Faith allows us to believe when reason tells us we shouldn't.  Like you with dyson [and its infamous shroud].  

I find your enthusiam for copying dyson's shroud misdirected.  Brands and models with an MSRP of one-fourth and one-half the MSRP [HOOVER Whisper for $119 and BISSELL HEALTHY HOME for $249 to mention 2 of the of the bagless brands]  copy the shroud of a dyson DC15 [with an MSRP of $499.]   This is a testament to the less expensive brands not to a dyson and a DC15. 

Vacuum consumers don't care who is first.  The one who can copy the best and sell it for less wins in the market place.  It's more about economics than it is about science.

Carmine D.


Carmine,
Famous shrouds not infamous shrouds...
My guess is 100 million Dyson or Dyson knocked off shrouds have or will soon be manufactured since these shrouds were invented at Dyson or by his prior company.

When you cheerlead and support knock-off artists you support the lazy.  Dyson pours money into R&D and knock-off artists do not.  Are consumers better off and the consumers standard of living better off when no new innovations come forth?

Knock off artist and the lazy vacuum manufacturers have and always will be with us and it shows.  Their belief in antiquated products have been nothing short of a gift to the innovative...  to Mr. Dyson.  Lazy manufacturers simply give Dyson the right to print money.

DIB


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #158   Oct 14, 2008 7:22 am
DysonInventsBig wrote:
Are consumers better off and the consumers standard of living better off when no new innovations come forth?


DIB



Let me answer the question.  It's a good one. 

The benefit of science for every day consumers is the application of new technology [innovation] to make life easier and better: i.e higher standard of living.   [We can argue whether improving the standard of living is better since it makes people LAZY just as we can who was first to market with a shroud (Filter Queen/dyson).  But let's assume for talking purposes that increasing the living standard for society is better in this case].  If the majority of people can't afford the technology, what is the impact on society except as scientific theory?  If the technology is made affordable and practical [economics] and consumers embrace it, then you have a higher standard of living and progress. 

Now, are $400 plus for a household vacuum beyond most persons' family budgets, especially now?  How about $100-$250?  What's more affordable?  The latter, of course.  So, less expensive copies make products more affordable to everyone thereby increasing availability and the standard of living [progress].  It's' not who does it first, but who copies best and sells for less.  Economics at work in the market place after science leads the way.  Aren't both [Science and Economics] equally important for society to progress?

Carmine D.

This message was modified Oct 14, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #159   Oct 14, 2008 7:52 am
Venson wrote:
Hi everybody,

For those interested, Miele UK has put a a new page re the S7 -- linkis here: http://www.miele.co.uk/products/S7hub.aspx

This next link is regard to the tests Miele claims to have done re the S7: http://www.miele.co.uk/products/S7Testing.aspx

Best,

Venson



Hi Venson:

Very impressive Web and product presentation by MIELE for its S7.  Thank you for posting.   Makes the competition look like high school level/caliber by comparison.  As MIELEsays:  Immer Besser.  Of the five S7 uprights, the 2 most expensive [read deluxe] have headlights.  A new and novel concept in vacuums??

So far, I like what I see, read  and hear.  Still I need to get over to the local MIELE dealer.   I'm a month overdue.  My dear Wife has already started:  You're not getting one!

Carmine D.

This message was modified Oct 14, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #160   Oct 14, 2008 11:02 am
CarmineD wrote:
Hi Venson:

Very impressive Web and product presentation by MIELE for its S7.  Thank you for posting.   Makes the competition look like high school level/caliber by comparison.  As MIELEsays:  Immer Besser.  Of the five S7 uprights, the 2 most expensive [read deluxe] have headlights.  A new and novel concept in vacuums?? . . .

Carmine D.



Hi Carmine,

I was most impressed by the testing videos. They meant more to me than the total of features described.  It's great when a company lays it on the line in that fashion because when they show you something that at least appears concrete and encourages choosing their product.  The inference being, "One of ours will spare you the purchase of several machines over time," the testing videos also led me to a slightly gentler frame of mind regarding Miele's prices.  Though I'm sure there are brands that will last and clean well for less maybe there is real, justifiable  value in a Miele purchase for those who can afford it.

The headlight thing is old as can be.  Hoover and Eureka, among the oldest and most known big market vacuum makers, sold "economy" versions of basically the same upright that was at the top-of-the-line.  This was certainly true of the Hoover Convertible and Eureka's basic upright, already simple machines.  I just could never get a grasp of how a ten-cent light fixture, a little bulb and the two minutes worth of a man-hour could or should effect price all that much.  (But that's why I'm not rich by now.) However Miele did not remove but modified the speed options for the lower three of the S7 series by replacing the electronic adjustment with a rotary dial.

Venson

Trilobite


Joined: Nov 7, 2007
Points: 121

Re: The New Miele Upright Cleaner
Reply #161   Oct 14, 2008 7:37 pm
Thanks for the Miele links. I checked a few days ago but didn't notice any change from the previous generic S7 barker advert.
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #162   Oct 17, 2008 3:19 pm
CarmineD wrote:
Let me answer the question.  It's a good one. 

The benefit of science for every day consumers is the application of new technology [innovation] to make life easier and better: i.e higher standard of living.   [We can argue whether improving the standard of living is better since it makes people LAZY just as we can who was first to market with a shroud (Filter Queen/dyson).  But let's assume for talking purposes that increasing the living standard for society is better in this case].  If the majority of people can't afford the technology, what is the impact on society except as scientific theory?  If the technology is made affordable and practical [economics] and consumers embrace it, then you have a higher standard of living and progress. 

Now, are $400 plus for a household vacuum beyond most persons' family budgets, especially now?  How about $100-$250?  What's more affordable?  The latter, of course.  So, less expensive copies make products more affordable to everyone thereby increasing availability and the standard of living [progress].  It's' not who does it first, but who copies best and sells for less.  Economics at work in the market place after science leads the way.  Aren't both [Science and Economics] equally important for society to progress?

Carmine D.


Carmine,

We can argue who invented the shroud that is common place today, true.  Although mechanically the Health-More shroud cannot be demonstrated as having Dyson shroud benefits which is necessary and used by the global players today.

The Hoover Fusion (and its rebranding) use more-or-less a scaled down Health-Mor shroud which proves NOT to have Dyson shroud benefits.  The Fusion is demonstrated weekly on HSN and this conical shroud proves (weekly) to be an outright disaster (for user and for filtering).

DIB

Fusion on HSN...
http://www.youtube.com/watch?v=Th0sGJfUVx4




CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #163   Oct 17, 2008 3:55 pm
DysonInventsBig wrote:
Carmine,

The Hoover Fusion (and its rebranding) use more-or-less a scaled down Health-Mor shroud which proves NOT to have Dyson shroud benefits.  The Fusion is demonstrated weekly on HSN and this conical shroud proves (weekly) to be an outright disaster (for user and for filtering).

DIB




Hello DIB:

The mere fact that the FUSION, 3 years after it's launch, still maintains its original MSRP of $119 on HSN, is a testament to its popularity.  Even after Consumer Reports!  BTW, it's time to update with the MACH 3-4-5-6, the FUSION successors.

Recall that Wal*Mart [and Sam's Club] contracted with HOOVER for the FUSION after Wal*Mart and dyson had its falling out.  HOOVER sourced the FUSION to VAX [TTI] to use the HOOVER name.  The FUSION/+ were produced and marketed quickly in the Summer of 2005 for $119.  One of WM's best vacuum sellers of all time. 

Three years after the FUSION, the bagless brands' shrouds have gotten even better while the prices are 1/4 to 1/2 that of dyson.  Consumers get the bagless benefits/technology [as you call it] for less with the knock-offs like the MACH-s, Whisper-s, BISSELL Healthy Home-s, etc.  Dyson gave all the competition enough time to produce less expensive knock-offs and market in all the big box retail stores.  With hard economic times into the foreseeable future, the knock-offs will sell more and dysons won't.  Especially at the big box retail stores with inexperienced store staffs that can't sell the high priced dysons like the expert independent vacuum store owners/operators.

Carmine D.

This message was modified Oct 17, 2008 by CarmineD
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #164   Oct 18, 2008 2:59 pm
Carmine,

I’m glad you agree.  The Health-Mor conical shield or screen simply fails compared to the self-cleaning Dyson screen (shroud),

Dyson created an entirely new market (low w/ high efeicency cyclonic) and has since found himself competing against his own technologies (the Dual Cyclone and multi-cyclone).  And as illustrated, (the Fusion) the conical is comical and complete rubbish.

DIB




CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #165   Oct 18, 2008 4:03 pm
DysonInventsBig wrote:
Carmine,

I’m glad you agree.  The Health-Mor conical shield or screen simply fails compared to the self-cleaning Dyson screen (shroud),

Dyson created an entirely new market (low w/ high efeicency cyclonic) and has since found himself competing against his own technologies (the Dual Cyclone and multi-cyclone).  And as illustrated, (the Fusion) the conical is comical and complete rubbish.

DIB


DIB:

Before you pat yourself on the back because I agree with just one of your observations, don't ignore the rest of my post.  The shrouds AND performance of today's bagless upright dyson knock-offs like the VAX, MACH, Whisper and BISSELL Healthy Home are just as good as dyson, IMHO.  These makes/models are considerably less expensive than dysons.   AND the reason these knock-offs are multiplying and selling at all the big box retail stores while dysons are sitting on the shelves collecting dust. 

MIELE on the contrary MAY fare much better than dyson with the new S7 line in big box retail stores.  Why?  What is the high end vacuum bagged competition for MIELE in the bb retail stores?  AND,  MIELE has an established name and rep for vacuums and household appliances.  Consumers know the value of the MIELE brand name.  It sells itself.  MIELE-s don't need an expert vacuum sales person to demo and close the MIELE sale at a big box store, like is the case with a $400 plus dyson.  Typically, MIELE vacuum customers are repeat MIELE buyers and pass down/gift away the old MIELE.  No need for trade-in.  Dyson?  I've not heard the repeat buy stats.  Do you know what they are?

Carmine D.

This message was modified Oct 18, 2008 by CarmineD
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #166   Oct 20, 2008 5:51 pm
&amp;amp;amp;amp;lt;BR&amp;amp;amp;amp;gt;&amp;amp;amp;lt;BR&amp;amp;amp;gt;&amp;amp;lt;BR&amp;amp;gt;&amp;lt;BR&amp;gt;&lt;BR&gt;<BR><SPAN CLASS="quotedmessageheader">CarmineD wrote:</SPAN><BR><DIV CLASS="quotedmessage">DIB:&amp;amp;amp;amp;amp;lt;/p&amp;amp;amp;amp;amp;gt;&amp;amp;amp;amp;amp;lt;p&amp;amp;amp;amp;amp;gt;Before you pat yourself on the back because I agree with just one of your observations, don't ignore the rest of my post.  The shrouds AND performance of today's bagless upright dyson knock-offs like the VAX, MACH, Whisper and BISSELL Healthy Home are just as good as dyson, IMHO.  These makes/models are considerably less expensive than dysons.   AND the reason these knock-offs are multiplying and selling at all the big box retail stores while dysons are sitting on the shelves collecting dust.  &amp;amp;amp;amp;amp;lt;/p&amp;amp;amp;amp;amp;gt;&amp;amp;amp;amp;amp;lt;p&amp;amp;amp;amp;amp;gt;MIELE on the contrary MAY fare much better than dyson with the new S7 line in big box retail stores.  Why?  What is the high end vacuum bagged competition for MIELE in the bb retail stores?  AND,  MIELE has an established name and rep for vacuums and household appliances.  Consumers know the value of the MIELE brand name.  It sells itself.  MIELE-s don't need an expert vacuum sales person to demo and close the MIELE sale at a big box store, like is the case with a $400 plus dyson.  Typically, MIELE vacuum customers are repeat MIELE buyers and pass down/gift away the old MIELE.  No need for trade-in.  Dyson?  I've not heard the repeat buy stats.  Do you know what they are?&amp;amp;amp;amp;amp;lt;/p&amp;amp;amp;amp;amp;gt;&amp;amp;amp;amp;amp;lt;p<BR><BR>&amp;amp;amp;lt;BR&amp;amp;amp;gt;&amp;amp;amp;lt;BR<BR><BR

Carmine,

You do the rope-a-dope when you're put on the spot. I have never backed down from yours or Moles baiting. I like a challenge. Sometimes I have to think for a while before answering the “bait”. But I do answer. And sometimes I do not have the free time to answer the many statements, but I try to “go after” the most pertinent or something I have an answer to. Hey, you never answered my CR question of... Is Consumer Reports (w/ vacuum testing) Science, Laughable or both?

The many variations of Dyson technologies that have been reversed engineered or copied (Dyson’s many expired patents) are indeed successful; in dollars, in sales and in the eyes of the end users. Dyson will need to re-think his floating nozzle arrangement if he wants to out-perform his own technologies (used by competing manufacturers) at Consumer Reports, Which and Better Homes and Gardens (they do their own testing too).

The Miele “swivel” launching[?] at Best Buy is an obvious attempt to siphon off or profit from Dyson proving out another segment... the Dyson “steerable’s”. Like leeches, Miele and Hoover Uk wait for Dyson to spend the big money on television advertising and only then do they launch their swivels. Dyson invented steerable’s, Miele and Hoover UK have unpatentable swivelables.


DIB
This message was modified Oct 23, 2008 by DysonInventsBig



HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #167   Oct 20, 2008 7:32 pm
DysonInventsBig wrote:
&amp;amp;amp;lt;BR&amp;amp;amp;gt;&amp;amp;lt;BR&amp;amp;gt;&amp;lt;BR&amp;gt;&lt;BR&gt;<BR>


Carmine,

You do the rope-a-dope when you're put on the spot.DIB
Carmine dances around more than  a penniless man at a pay toilet.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #168   Oct 20, 2008 8:38 pm
DysonInventsBig wrote:


Carmine,


The Miele “swivel” launching[?] at Best Buy is an obvious attempt to siphon off or profit from Dyson proving out another segment... the Dyson “steerable’s”. Like leaches, Miele and Hoover Uk wait for Dyson to spend the big money on television advertising and only then do they launch their swivels. Dyson invented steerable’s, Miele and Hoover UK have unpatentable swivelables.


DIB


Hello DIB:

I was at a BEST BUY store here in Las Vegas and did not see/hear of the new MIELE S7 launch.  May be due to the fact that the Appliance Associate at BB relocated from another department and is just learning the ropes.  Also of note since my visit in April 2008, the floor space for vacuums is substantially downsized.  And all the display vacuums, which have been significantly culled since my last visit, are plugged in and ready for buyers to use. 

MIELE is a top tier bagged, high end, premium made vacuum with a well known reputation for German made quality.   The vacuum industry agrees that MIELE-s last on an average of 20 years.  If and when MIELE S7 makes a presence in BEST BUY stores, and any others, it should sell itself with little or no need for the sales staff intercessions. 

Carmine D.

This message was modified Oct 20, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #169   Oct 20, 2008 8:46 pm

Carmine,

You do the rope-a-dope when you're put on the spot. I have never backed down from yours or Moles baiting. I like a challenge.  DIB
HS wrote:
Carmine dances around more than  a penniless man at a pay toilet.

Hi Guys:

If your facts were right, you wouldn't need to fight........

But alas, all the untruths you tell, are as old and bad as ........H-E-double hockey sticks. 

Carmine D.

This message was modified Oct 20, 2008 by CarmineD
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #170   Oct 21, 2008 5:34 am
CarmineD wrote:

Hello DIB:

I was at a BEST BUY store here in Las Vegas and did not see/hear of the new MIELE S7 launch.  May be due to the fact that the Appliance Associate at BB relocated from another department and is just learning the ropes.  Also of note since my visit in April 2008, the floor space for vacuums is substantially downsized.  And all the display vacuums, which have been significantly culled since my last visit, are plugged in and ready for buyers to use. 

MIELE is a top tier bagged, high end, premium made vacuum with a well known reputation for German made quality.   The vacuum industry agrees that MIELE-s last on an average of 20 years.  If and when MIELE S7 makes a presence in BEST BUY stores, and any others, it should sell itself with little or no need for the sales staff intercessions. 

Carmine D.



I am always amused when people talk of European quality.  All they have to do is over price their products and Americans assume it is the best. 
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #171   Oct 21, 2008 6:57 am
HARDSELL wrote:

I am always amused when people talk of European quality.  All they have to do is over price their products and Americans assume it is the best. 



Hello HS:

Ironic that a former dyson user like yourself should raise this point.  It's a good point and not necessarily attributed to Americans alone.  Japanese buyers are notorious for this misconception and they are big spenders on new gadgets and gimmickry.  To your credit my friend you didn't buy your dyson.  It was a gift you used for several years and then sold.

Price high, use subtle comparisons with veteran industry leaders, throw in a false claim, maybe a new gimmick and voila: The makings of an excellent product marketing strategy.  Especially for new brands/products that don't have a track record.  

However, if the present global economic malaise doesn't, time/experience will correct the misguided perceptions.  The reality sets in and the erroneous notions disappear.  Consumers are stuck with fair to average performing products for years because of their high prices [and their gullibility].   

MIELE has a well deserved reputation for quality canisters.  No doubt the German engineering and fastidiousness to the minor seemingly unimportant details [like the bags and filters].  Time will tell if this translates and transfers to its new line of uprights.

Carmine D.

This message was modified Oct 21, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #172   Oct 21, 2008 9:18 am
HARDSELL wrote

I am always amused when people talk of European quality.  All they have to do is over price their products and Americans assume it is the best. 

 Even the ones made in MEXICO..???????????????

MOLE

Vernon


Joined: Jan 21, 2008
Points: 69

Re: The New Miele Upright Cleaner
Reply #173   Oct 21, 2008 9:37 am
mole wrote:
Even the ones made in MEXICO..???????????????

MOLE


Big Box store Canadian Tire now has Miele's on their shelves.  The other day I saw the S518 there, ASSEMBLED IN CHINA!!  Is this the new so called "European Quality"??  

Vernon
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #174   Oct 21, 2008 2:41 pm
mole wrote:

 Even the ones made in MEXICO..???????????????

MOLE

Vernon wrote:
Big Box store Canadian Tire now has Miele's on their shelves.  The other day I saw the S518 there, ASSEMBLED IN CHINA!!  Is this the new so called "European Quality"??  

Vernon

 Hello Vernon, MOLE:

ASSEMBLED IN CHINA!!  by MEXICans.  It's what's called the global economy! 

Carmine D.

This message was modified Oct 21, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #175   Oct 22, 2008 7:16 am
CarmineD wrote Oct 10, 2008:

BTW, CATLADY [aka Melanie], when you get your 2009 stimulus payment, remember you heard it here first! 

Carmine D.



The gang of 535 and prominent White House staff are hinting heavily at another citizen stimulus payment worth $150-175 BILLION possibly enacted/passed during the lame duck administration/Congress.  Even Fed Chief Bernanke is on board.  Did someone say: Isn't socialism great?

Carmine D.

This message was modified Oct 22, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #176   Oct 22, 2008 9:26 am
Oh Boy, now i can buy my chinese MIELE,and have a few bucks left for some bags made in BRAZIL.................

Yes Carmine i said it....

If i run my business into the ground by bad decisions and greed ,will i get the thats O.K. heres a few million for your great work.

G.O.P. greedy old people...........

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #177   Oct 22, 2008 1:13 pm
Don't know where it comes from but I was informed yesterday that the S7 is being unveiled today in New York City today.  I am assuming the event will occur at Miele's East 58th Street showroom here in the city. I've been waiting for a callback but have heard from no one yet.

Best,

Venson

Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #178   Oct 22, 2008 1:33 pm
They are introducing all over the country this week and next, we get to see our intro next week in Detroit, last month a salesman demoed one for us and seemed very nice
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #179   Oct 22, 2008 1:50 pm
Actionvac wrote:
They are introducing all over the country this week and next, we get to see our intro next week in Detroit, last month a salesman demoed one for us and seemed very nice



Hi Actionvac,

I just got my callback.  There will be a presentation for dealers only this evening at Miele's Manhatan showroom.  I was also informed that the S7 will be in stores here on December 8th although Gracious Home may have a week or so earlier.

My guess is that tonight's showing is just as much for sales stratagem as for "introducing" this model.

Best,

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #180   Oct 23, 2008 2:14 pm
mole wrote:

G.O.P. greedy old people...........

MOLE



"Spread the wealth around" so says Barack Obama to Joe the Plumber [and so said Karl Marx and Friedrich Engels].

Choose your poison, my friend.

Carmine D.

This message was modified Oct 23, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #181   Oct 23, 2008 2:33 pm
Venson wrote:
Hi Actionvac,

I just got my callback.  There will be a presentation for dealers only this evening at Miele's Manhatan showroom.  I was also informed that the S7 will be in stores here on December 8th although Gracious Home may have a week or so earlier.

My guess is that tonight's showing is just as much for sales stratagem as for "introducing" this model.

Best,

Venson


HI Venson:

MIELE traditionally does not spend alot of money on advertising and marketing.  I suspect that MIELE Execs believe that money spent on marketing is wasted.

Too much marketing is based on conventional wisdom.  In reality, marketing drains money away that could go straight to the bottom line and/or be more profitably invested.  In tough economic times like these, especially, companies like MIELE can't afford that kind of misstep.

Carmine D.

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #182   Oct 23, 2008 2:57 pm
I took a better look at the Miele S7's web site (and video's).  This site is easily the most stylish I have seen.  I originally thought the swivel was located like the Hoover UK's Slalom and like typical power heads/floor tools.  I was wrong.  Very innovative.  A+ for thinking outside of the box with the swivel on the body.  C - for being late to the "dance" (manuverability market).

Is Miele the first with carriage wheels that move partically upward into a cavity/bay?

Dusty,
If you get your hands on a S7, it would be nice to hear how the DC25 compared side by side to the manuverability of the S7 (strength to turn, awkwardness to use, etc.)  Thanks.

DIB
This message was modified Oct 24, 2008 by DysonInventsBig



Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #183   Oct 23, 2008 10:56 pm
Even though I had used one a few weeks ago, I went to the NYC Showing to get a demo of all the models. I was very impressed as I was before. Seems easy enough to work on and do maintenance on. Quiet, Smooth, and Manuverable with Miele's Sealed Hepa Filtration. Price point is high but you do get quality materials, fit & finish. Each Vac is assembled by a dedicated worker, not passed around and MADE IN GERMANY. Cleans very well on both H/wood & Carpet. Recessing wheels keep the machine very tight to the floor for maximum suction. Some models will be in Box Stores in US unfortunately. Dealers who buy a LG amount will have them in store beginning of Dec rest maybe end of Dec early Jan. Simplicity Synergy has competition. Anxious to compare head to head. In the Power pt display there was a Syn in the background. Rotating system is VERY original. Designed to give better control than a ball or ball in socket. Also saw some of the New canister colors....WOW!!!! one model called Earth has probably one of the nicest finishes I have ever seen...IMHO.
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #184   Oct 24, 2008 1:46 am
DysonInventsBig wrote:
I took a better look at the Miele S7's web site (and video's).  This site is easily the most stylish I have seen.  I originally thought the swivel was located like the Hoover UK's Slalom and like typical power heads/floor tools.  I was wrong.  Very innovative.  A+ for thinking outside of the box with the swivel on the body.  C - for being late to the "dance" (manuverability market).

Is Miele the first with carriage wheels that move partically upward into a cavity/bay?

Dusty,
If you get your hands on a S7, it would be nice to hear how the DC25 compared side by side to the manuverability of the S7 (strength to turn, awkwardness to use, etc.)  Thanks.

DIB


------------------------------------------------------------

I gave my Miele S7 grade before going through the many Miele videos in slow-motion and blown-up.  If Miele has delivered a break-thru technology and something so fantastic, then why all the fast edits in their promo videos (during turning)?  So I became suspicious, and I wanted to see for myself (slow-mo and blown up).  I give Miele...

  Grade:  A+ for building/thinking outside of the tired vacuum cleaner appliance box.
  Grade:  C for turning.
  Grade:  B for pivoting.
  Grade:  A+ for making the S7 look more maneuverable than it really is.

I enlarged a screen capture from Miele’s S7’s web site (file name: Miele S7.flv)  The photo clearly shows this vacuums turning abilities are inflated.  As you can see, this woman (photo below) has her wrist turned about 3 to 4 inches and her arm is pulling the  vacuums body over by 2 inches (about) all the while and most importantly the head of the vacuum remains pointed straight forward.  Compare this to a Dyson Slim or Ball and for every turn of the wrist the nozzle reacts and turns immediately and in concert to the wrist turning or a 1:1 ratio.  The Miele looks to have a 5-6:1 ratio (3 inches of wrist turning plus 2 inches of arm pulling/leaning to every 1 inch of nozzle turning).

In terms of function, Dyson owns his creation...  the “steerable category” via his “true steerable’s” (the “Slim” and the Ball line).

DIB

This message was modified Oct 24, 2008 by DysonInventsBig



Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #185   Oct 24, 2008 6:09 am
DysonInventsBig wrote:
------------------------------------------------------------

I gave my Miele S7 grade before going through the many Miele videos in slow-motion and blown-up.  If Miele has delivered a break-thru technology and something so fantastic, then why all the fast edits in their promo videos (during turning)?  So I became suspicious, and I wanted to see for myself (slow-mo and blown up).  I give Miele...

  Grade:  A+ for building/thinking outside of the tired vacuum cleaner appliance box.
  Grade:  C for turning.
  Grade:  B for pivoting.
  Grade:  A+ for making the S7 look more maneuverable than it really is.

I enlarged a screen capture from Miele’s S7’s web site (file name: Miele S7.flv)  The photo clearly shows this vacuums turning abilities are inflated.  As you can see, this woman (photo below) has her wrist turned about 3 to 4 inches and her arm is pulling the  vacuums body over by 2 inches (about) all the while and most importantly the head of the vacuum remains pointed straight forward.  Compare this to a Dyson Slim or Ball and for every turn of the wrist the nozzle reacts and turns immediately and in concert to the wrist turning or a 1:1 ratio.  The Miele looks to have a 5-6:1 ratio (3 inches of wrist turning plus 2 inches of arm pulling/leaning to every 1 inch of nozzle turning).

In terms of function, Dyson owns his creation...  the “steerable category” via his “true steerable’s” (the “Slim” and the Ball line).

DIB


Hi DIB,

I'm not going to knock the S7 until I've tried it. 

The wheels at the back of the S7 obviously serve not one but three purposes.  They stabilize the vacuum while in "storage mode" as well while above-the-floor tasks are being done and also aid in transport while moving the machine from room to room.  Once the handle's released and the rear wheels are moved forward, the  cleaner rides on them as well as the swivel casters up front -- not a bad arrangement  think.   Swivel wheels -- usually found at the rear of some uprights in past such as some Dirt Devil models are in no way new.  Though not used in a great numbers they were employed by at least a couple of brands way, way back in the day for the same purpose. 

However, what is interesting is that the feature never seemed to take off with  the public.  Modern major brand uprights like Hoover, Eureka and so many more have not bothered with swivel wheels and apparently there's been no big public complaint about the matter.  Had there been I'm pretty sure wheel set-ups would have been changed long ago.  By the way, which sells more -- the Dyson Ball or the more conventional non-ball Dysons that are also in the stores?

That said, to me the swivel thing is nice but not important to me.  As a general rule I still pick up or pull aside movable objects so that I can clean under them. instead of just around.  I'll contue to do that until I'm too old and decrepit to move the mountain and have to be led around.

Even without the extra agility features I'd still like this cleaner.  Top of the line have automatic setting for adjust power to suit the size of he job -- a thing I like -- and a general "silent" setting to get you through average day to day cleaning situations without have to the machine top speed.  That I also like as much as anything that lowers the noise factor while still providing good cleaning.  Miele also provides a fresh pre-filter with each pack of very nicely sized bags (and well they should when you think of the price) andfilter changes are easy overall.  I don't require much more than that.

Anyway . . .  for those interested . . .  I haved tagged on a link to the S7 user manual below.  To

http://www.miele.co.uk/Resources/OperatingInstructions/S%207.pdf

Best,

Venson

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #186   Oct 24, 2008 6:23 am
The preceding advertising was brought to you by the MIELE dealers group...............


MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #187   Oct 24, 2008 7:13 am
Venson wrote:
Hi DIB,

I'm not going to knock the S7 until I've tried it. 

http://www.miele.co.uk/Resources/OperatingInstructions/S%207.pdf

Best,

Venson


Hello Venson:

I second that motion and raise it!

Thanks for posting the User Guide, Venson.  I'll read it and familiarize myself with it before I see the demo at the local MIELE dealer.

While some flatter themselves by comparing the S7 to the dyson ball, they are way off base.  This model [the S7] is a direct hit by MIELE on the RICCAR and Simplicity uprights.  Why?  In part because the RICCAR/Simplicity brands have taken alot of the canister market's new sales away from MIELE in recent years.  MIELE is reciprocating in kind. 

Dyson is not even on the radar screen in this skirmish save the big box store sales venue which dyson uses too.  I suspect tho that the indy vacuum stores in the USA will embrace the S7 with more enthusiasm and support than they have for dysons.

Carmine D.

This message was modified Oct 24, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #188   Oct 24, 2008 7:51 am
mole wrote:
The preceding advertising was brought to you by the MIELE dealers group...............


MOLE

AND I did it for free!
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #189   Oct 24, 2008 9:32 am
You should send MIELE  a bill for your trouble. I'm sure HANS would pay it.

I really dont understand their canadian deal with the tire warehouse??.Somebody knows someone.

I can see the advertising slogan now,come in for 4 tires and get a free oil change and a MIELE S-7.

MOLE

dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #190   Oct 24, 2008 10:16 am
mole wrote:
You should send MIELE  a bill for your trouble. I'm sure HANS would pay it.

I really dont understand their canadian deal with the tire warehouse??.Somebody knows someone.

I can see the advertising slogan now,come in for 4 tires and get a free oil change and a MIELE S-7.

MOLE


Canadian Tire has long been one of Canada's largest retailers of housewares and have always seemed to get the "up and coming'" when it comes to vaccums.  As the Meile rep told our local dealer, Miele wants volume and the independents aren't giving the numbers they want. Sears is next on the horizon for Miele, rumor is spring 09 for that to happen.  The S7 finally appeared in our CT flyer last week and was selling for $499 with a "buy one box of bags and get another free" offer. That sound you hear is Canadian Miele dealers dialing Riccar and Sebo to see if they can carry their product.

Dusty
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #191   Oct 24, 2008 10:56 am
dusty wrote:
Canadian Tire has long been one of Canada's largest retailers of housewares and have always seemed to get the &quot;up and coming'&quot; when it comes to vaccums.  As the Meile rep told our local dealer, Miele wants volume and the independents aren't giving the numbers they want. Sears is next on the horizon for Miele, rumor is spring 09 for that to happen.  The S7 finally appeared in our CT flyer last week and was selling for $499 with a &quot;buy one box of bags and get another free&quot; offer. That sound you hear is Canadian Miele dealers dialing Riccar and Sebo to see if they can carry their product.<BR><BR>Dusty

$499 !!!!!!!!!!!!!!!!! Plus ADVERTISING a free box of bags (Previous a Miele NO No). Is definitely not good news for Indies. Lucky my market is Canisters! Our Prices are $699 and $849 and $899. WTF!
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #192   Oct 24, 2008 11:04 am
dusty wrote:.  The S7 finally appeared in our CT flyer last week and was selling for $499 with a "buy one box of bags and get another free" offer. That sound you hear is Canadian Miele dealers dialing Riccar and Sebo to see if they can carry their product.

Dusty

How does it feel to be thrown under the bus by the dealers favorite brand?.You are QUICK to catch on, I know you can get around them,i wish you luck,if you think SEBO,AND TACONY are any different,their NOT,

Carmine and I forwarned you guys a long time ago.

Get into the central market and rebuilt vacuums, and the always lucritive parts and service business.

[BEEN THERE DONE THAT ,AND HEARD THE COMPANY B.S. stories from begining to end].

DONT LET THEM PLAY YOU FOR A SUCKER,even though they will gloat about what a wonderful company they are,after they run you over forward and backwards.

Tell them to kiss your BUTT........

sincerly

THE-MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #193   Oct 24, 2008 11:18 am
Hi,

I've been checking for more news today and have learned that Europe's equivalent to CR, Which?, expects to have a full report of test results for the Miele S7 out by Christmas.

http://www.which.co.uk/news/2008/10/miele-unveils-its-first-upright-vacuum-cleaner-158773.jsp?src=rss01news

Venson

This message was modified Oct 24, 2008 by Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #194   Oct 24, 2008 1:12 pm
dusty wrote October 24, 2008:
As the Meile rep told our local dealer, Miele wants volume and the independents aren't giving the numbers they want. Sears is next on the horizon for Miele, rumor is spring 09 for that to happen.  The S7 finally appeared in our CT flyer last week and was selling for $499 with a "buy one box of bags and get another free" offer. That sound you hear is Canadian Miele dealers dialing Riccar and Sebo to see if they can carry their product.

Dusty

CarmineD wrote March 23, 2008 on this thread Post 30:

I recall years ago, many saying that Miele would never enter the upright market, especially in the USA!  Look at the competition.  Who is it?.  Miele has an established name and reputation in the USA vacuum industry with a network of dealers in place.  It is in a prime position to shake up the upscale upright market in the USA.  With the dollar down at an all time low against all the currencies in the world, including the Euro and Deutsch mark, Miele is in a catbird seat to rule the upright vacuum world starting with the USA: The largest market for uprights.  Miele is launching uprights and plans 6-7 models.  Wow.  How many years does it take other vacuum makers to launch that many upright models? 

No, Miele is not just trying to satisfy its cann customers who like uprights.  Miele is on a mission to dominate the upscale upright market especially in the USA.  I can't think of a better time to do it.  All the right mix of business factors are in place.

Carmine D.


Worth reading/rereading if you are so inclined.  If you look back in this thread when the prices were thought to be $700-$900 for the S7 models, I disagreed.  I said expect prices in the $500 range.  I didn't bother to excerpt and post here but you can go back and read if you're interested.   ITYS.

Carmine D.

This message was modified Oct 24, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #195   Oct 24, 2008 1:33 pm
mole wrote:

I really dont understand their canadian deal with the tire warehouse??.Somebody knows someone.

MOLE


Or............somebody got something in return

Carmine D.

dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #196   Oct 24, 2008 1:37 pm
Lucky1 wrote:
$499 !!!!!!!!!!!!!!!!! Plus ADVERTISING a free box of bags (Previous a Miele NO No). Is definitely not good news for Indies. Lucky my market is Canisters! Our Prices are $699 and $849 and $899. WTF!

Canisters are not immune.  As I think I previously mentioned, Canadian Tire is getting the same canister the local dealer sells for $849 with no hepa and will be selling it for $549 WITH a hepa. The fun continues.

Dusty
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #197   Oct 24, 2008 5:29 pm
I'm not sure this article has been posted before.

Chris Wright, Miele brand communications manager, says its a "huge" product launch...
http://www.marketingweek.co.uk/cgi-bin/item.cgi?id=62861&d=254&h=260&f=3
This message was modified Oct 24, 2008 by DysonInventsBig



DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #198   Oct 25, 2008 5:03 pm
Venson wrote:
Hi DIB,

I'm not going to knock the S7 until I've tried it. 

The wheels at the back of the S7 obviously serve not one but three purposes.  They stabilize the vacuum while in "storage mode" as well while above-the-floor tasks are being done and also aid in transport while moving the machine from room to room.  Once the handle's released and the rear wheels are moved forward, the  cleaner rides on them as well as the swivel casters up front -- not a bad arrangement  think.   Swivel wheels -- usually found at the rear of some uprights in past such as some Dirt Devil models are in no way new.  Though not used in a great numbers they were employed by at least a couple of brands way, way back in the day for the same purpose. 

However, what is interesting is that the feature never seemed to take off with  the public.  Modern major brand uprights like Hoover, Eureka and so many more have not bothered with swivel wheels and apparently there's been no big public complaint about the matter.  Had there been I'm pretty sure wheel set-ups would have been changed long ago.  By the way, which sells more -- the Dyson Ball or the more conventional non-ball Dysons that are also in the stores?

That said, to me the swivel thing is nice but not important to me.  As a general rule I still pick up or pull aside movable objects so that I can clean under them. instead of just around.  I'll contue to do that until I'm too old and decrepit to move the mountain and have to be led around.

Even without the extra agility features I'd still like this cleaner.  Top of the line have automatic setting for adjust power to suit the size of he job -- a thing I like -- and a general "silent" setting to get you through average day to day cleaning situations without have to the machine top speed.  That I also like as much as anything that lowers the noise factor while still providing good cleaning.  Miele also provides a fresh pre-filter with each pack of very nicely sized bags (and well they should when you think of the price) andfilter changes are easy overall.  I don't require much more than that.

Anyway . . .  for those interested . . .  I haved tagged on a link to the S7 user manual below.  To

http://www.miele.co.uk/Resources/OperatingInstructions/S%207.pdf

Best,

Venson


Venson,

Thanks for the reply.  I will attempt to take my pro-Dyson hat off for a minute and praise Miele on their swivel (regardless of the free play in the steering), carriage wheels and floating brush bar (if it has not been done before).  Price aside and bag/bagless aside I would absolutely support and give my business to Miele and their innovative thinking over TTI and their Slalom.  Although Miele’s past of going after Dyson is an entirely different issue.

Now my Dyson hat is back on...  the cost of the Miele bags must be brutal over the years (I have not followed this thread closely and no nothing of the bag costs).

DIB
This message was modified Oct 25, 2008 by DysonInventsBig



DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #199   Oct 26, 2008 7:10 pm
Be interesting to see how the floating (spring loaded brush bar) head does on the Miele S7 Upright!

One thing this vacuum does not many do these days is lie flat on the floor and the cleaning head can go under furniture!

DC18

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #200   Oct 27, 2008 6:49 am
DC18 wrote:

One thing this vacuum does not many do these days is lie flat on the floor and the cleaning head can go under furniture!

DC18



DC18:

Based on CATLADY's [Melanie] description on this thread of the S7 and usage, it does have a feature to lay flat for under bed/furniture cleaning.  Maybe others who have tried  can verify.

Carmine D.

This message was modified Oct 27, 2008 by CarmineD
TTIpowerT


Location: PA
Joined: Oct 20, 2008
Points: 13

Re: The New Miele Upright Cleaner
Reply #201   Oct 27, 2008 11:29 am
Venson,

Thanks for the reply. I will attempt to take my pro-Dyson hat off for a minute and praise Miele on their swivel (regardless of the free play in the steering), carriage wheels and floating brush bar (if it has not been done before). Price aside and bag/bagless aside I would absolutely support and give my business to Miele and their innovative thinking over TTI and their Slalom. Although Miele’s past of going after Dyson is an entirely different issue.

Now my Dyson hat is back on... the cost of the Miele bags must be brutal over the years (I have not followed this thread closely and no nothing of the bag costs).

DIB





TTI has nothing to do with the Hoover Slalom, launched by Hoover UK.
This message was modified Oct 27, 2008 by TTIpowerT
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #202   Oct 27, 2008 1:05 pm
TTIpowerT wrote:

TTI has nothing to do with the Hoover Slalom, launched by Hoover UK.



Hello TTIpowerT:

All the vacuum competition, big box store brands and independent vacuum store brands, is the enemy for dyson campers.  There is no differentiation.  THE FACT is that their leader/guru started with tunnel vision and false tenets which became false claims:  All bagged vacuums get hopelessly clogged and lose suction.   But not his precious bagless!  

THE FACT is that today's buyers prefer a repertoire of household vacuum brands/products including rebuilt classics.  THE FACT is that according to studies only 10 percent of dyson buyers/users are loyal to the brand and they buy less frequently than others too.   DIB bought a DC15 ball over 3 years ago for $300.  HARDSELL was gifted a DC07 years ago and sold it after using for 2 years.  Neither has bought a dyson since.  But they're loyal to the brand!  At least here.  Maybe they're bucking for a new no cost dyson?

A company that focuses on gaining/retaining such loyal brand customers as these isn't doing the smartest thing.  MIELE and TTI Floorcare understand this.  Why?  They've been in business in good times and bad.

Carmine D. 

This message was modified Oct 27, 2008 by CarmineD
budmattingly


Location: Middletown Ohio
Joined: Feb 8, 2008
Points: 60

Re: The New Miele Upright Cleaner
Reply #203   Oct 28, 2008 5:33 pm
Hi,

I emailed Miele and the new S7 uprights are to be released in dealers stores December 8, 2008.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #204   Oct 28, 2008 6:40 pm
budmattingly wrote:
Hi,

I emailed Miele and the new S7 uprights are to be released in dealers stores December 8, 2008.



And just in time for Christmas.  SANTA!!! I've been good.
DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #205   Oct 28, 2008 7:50 pm
Hi Carmine D

Sorry I phrased my post slightly wrong.  I meant to say that the Miele S7 does lie flat to the floor for under furniture cleaning, not many vacuums these days can do that!

DC18

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #206   Oct 28, 2008 10:54 pm
TTIpowerT wrote:
Venson,

Thanks for the reply. I will attempt to take my pro-Dyson hat off for a minute and praise Miele on their swivel (regardless of the free play in the steering), carriage wheels and floating brush bar (if it has not been done before). Price aside and bag/bagless aside I would absolutely support and give my business to Miele and their innovative thinking over TTI and their Slalom. Although Miele’s past of going after Dyson is an entirely different issue.

Now my Dyson hat is back on... the cost of the Miele bags must be brutal over the years (I have not followed this thread closely and no nothing of the bag costs).

DIB





TTI has nothing to do with the Hoover Slalom, launched by Hoover UK.

TTI,

Thanks.  The two may be headquartered on different continents.  But they behave the same; look to Dyson for their future products.  I’ve unintentionally swapped the two companies before (on prior posts).

DIB


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #207   Oct 29, 2008 7:47 am
Venson wrote:
And just in time for Christmas.  SANTA!!! I've been good.

I hope that strategy works for me:  My dearest Wife I've been really good!
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #208   Oct 29, 2008 8:12 am
CarmineD wrote:
I hope that strategy works for me:  My dearest Wife I've been really good!


Your nose is getting longer.    
Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #209   Oct 29, 2008 3:20 pm
Laying flat the hieght is just 6 inches, saw them last night, us Diamond dealers get them Thanksgiving
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #210   Oct 30, 2008 6:48 am
Actionvac wrote:
Laying flat the hieght is just 6 inches, saw them last night, us Diamond dealers get them Thanksgiving



Hello Actionvac:

Outstanding!  THank you for the info.

To my knowledge that's the lowest clearance for any full size upright in the industry.  Even beats the ORECK.   I understand the MIELE S7 line, at least for now, is strictly German born/made and exported to North America.  And the price is primo.   

Carmine D.

This message was modified Oct 30, 2008 by CarmineD
Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #211   Oct 30, 2008 10:48 am
The price will be 699-899 so inline or under other high end vacuums, most of the inards come from the cannisters including motors and brushbars which have been almost indestuctable over the years, the pretesting has been going on for years they drop them like 5000 times , release handle 20,000 times , bend cord 20,000 times and the like, this is a 20 year type of vacuum , in respect that is like the life of 15 or so cheap bagless vacs, it has the self adjusting roller as well as the upper end has self adjusting suction setting, the steering worked well and the 15ft extension does not tip the vacuum (huge bonus) and is the most beautifull vacumm ever made LOL, in response to the high cost of bags most spending 700-900 on a vac give a hoot and these Miele bags hold a bunch of dirt as they will fill to the bursting point, all bagless have expensive filters to clog and cost 25-50.00 a year to keep replaced including Dyson not as often but expensive.The peace of mind of vitually dust free air exhausting back into the air is well worth 15-30 dollars a year for bags
This message was modified Oct 30, 2008 by Actionvac
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #212   Oct 30, 2008 1:33 pm
Thoroughly agree on all points.  My only fear is the S7 will outlive me! 

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #213   Oct 30, 2008 1:36 pm
CarmineD wrote:
. . . . My only fear is the S7 will outlive me! 

Carmine D.



I'm not getting a dog for the same reason.

Venson

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #214   Oct 30, 2008 1:39 pm
Venson wrote:
I'm not getting a dog for the same reason.

Venson


Mine is old too.  Diabetes, cataracts, non-cancerous tumor on her belly, epileptic and sheds year round.  Outside of this, she's absolutely perfect.  When she goes, and each day we count our blessings, I'll probably be shortly after.

Carmine D.

This message was modified Oct 30, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #215   Oct 30, 2008 3:49 pm
Actionvac wrote:
The price will be 699-899 so inline or under other high end vacuums, most of the inards come from the cannisters including motors and brushbars which have been almost indestuctable over the years, the pretesting has been going on for years they drop them like 5000 times , release handle 20,000 times , bend cord 20,000 times and the like, this is a 20 year type of vacuum ,



Why so much?

Do you think the average consumer really wants to use the same  cleaner for 20 years?Even if they think its still working right.......

MOLE

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #216   Oct 31, 2008 7:12 am
mole wrote:

Do you think the average consumer really wants to use the same  cleaner for 20 years?Even if they think its still working right.......

MOLE


Hello MOLE:

Yes and no.  The generation that came up during the Great Depression when purchases were made for a lifetime bought and used for 20 years.  Today, not so much.  But today's customers still have the inherent buying biases of their parents and grandparents.  SOME still want to buy and know that it will last 20 years.  Not that they will necessarily use it for 20 years, but they would like to pass along to family members and love ones when they do make a new vacuum purchase.  Electrolux and Kirby had the same attraction for buyers too.  Last a lifetime.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #217   Oct 31, 2008 11:21 am
mole wrote:
Why so much?</p><p>Do you think the average consumer really wants to use the same  cleaner for 20 years?Even if they think its still working right.......</p><p>MOLE

Interesting question! In addition I'm not sure how they will take to the Price as well. At this point I not sure if I'll go with the "Initial big buy in" being offered. Most of my market is contrary to national demands in that they want canisters. I'm very impressed with the machine and especially the 20 year target longevity. That being said, now back to the question...I'm trying with my shop, to break into an ELECTROLUX/ORECK market. So on one hand, I have people who do APPRECIATE a machine that lasts BUT since they bought one 10/15/20 years ago they are still under the impression a new Electrolux (AERUS) only costs $500. They are choosing to repair and milk their machine a little longer. Miele buyers on the other hand are generally younger and arrive from recommendations.

Will they buy a $900 upright when their favorite stores like BB&Beyond have shiny Dysons and Bissell's for less?
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #218   Oct 31, 2008 11:59 am
Lucky1 wrote:

Will they buy a $900 upright when their favorite stores like BB&Beyond have shiny Dysons and Bissell's for less?


Hi Lucky1,

As far as realistic shoppers are concerned, I think only those who yet feel some sort of security/possibilities in regard to the next couple of years ahead will take the plunge for high-end/high-priced  product even though of extra worth due to longevity.  Those who are beginning to brush up on bean recipes are definitely going to be deciding on whatever can be most easily fitted into the budget as it stands.  Even Christmas, our best excuse for out of the ordinary purchases, is more than likely to be slim pickings for vendors of goods this year.

Regarding the less practical buyer, I don't think splurgers and/or impulse buyers have ever made significant impact on sales.

Venson

Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #219   Nov 4, 2008 10:19 am
mole wrote:
Why so much?

Do you think the average consumer really wants to use the same  cleaner for 20 years?Even if they think its still working right.......

MOLE



The Miele customer is a person who wants a step above, now we sell a lot of 200-500.00 vacuums but 125 or so times a year someone comes in and wants real quality and is willing to pay for it, the Miele S7 will fit that bill. I get a lot of consumers tired of replacing there dusty  bagless every year to them 20 years sounds like nirvana
Severus


If my vacuum can remove even one spec of dirt that yours misses, then mine is better than yours - even if there's no proof that mine would have picked up as much dirt as yours...

Joined: Jul 31, 2007
Points: 397

Re: The New Miele Upright Cleaner
Reply #220   Nov 7, 2008 5:42 pm
People want a vacuum that will last for 20 years, even if they don't want to keep it that long.  If the average Miele lasts 20 years, then it will be able to take some abuse. 

The smart tyrant writes his own story to ensure that it is favorable.  The lazy will repeat lines from the book without fact checking. 
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #221   Nov 8, 2008 8:16 am
Hi Action, Severus,

While i have a lot of respect for the 2 of you as industry professionals, I must throw this out ,Yes the average life expectancy of the powerplant  itself will last for 20 years its all the other components that break and wear out within 5 or 7 years. The replacement parts for the german machines are 5 times the price of the domestic brands,and the quality is not that much different.

A central vacuum system is life of the house, but the attachments go away in 8 to 10 years, I have tried to justify a 900.00 portable vacuum cleaner but i can not , maybe i look at it the wrong way, but i'm not your average vacuum cleaner salesman.............


Take care

MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #222   Nov 10, 2008 8:15 am
mole wrote:

A central vacuum system is life of the house, but the attachments go away in 8 to 10 years, I have tried to justify a 900.00 portable vacuum cleaner but i can not , maybe i look at it the wrong way, but i'm not your average vacuum cleaner salesman.............


Take care

MOLE


Hello MOLE:

I'll throw this out too in parry to you.  Central vacuum systems, tho around for almost as long as we've been in the vacuum business, have never obtained the popularity and success in the USA that one would think.  A testament to the the fact that vacuum buyers, at least in the USA, still prefer portables to centrals, regardless of the prices. 

I mentioned that my daughter's home [over 3000 sq feet with 2 levels] is plumbed for a CVS and I plan to install one.  But I've not rushed.  Why?  I suspect even with the CVS, she, her husband, and the little ones will inevitably use the portables.  Why?  Custom?  Habit?  Not particularly enthralled with the vacuuming chore?  Currently, the portables are an ORECK upright, dyson DC07 pink, HOOVER WT Dual V [bag/bagless], a Dirt Devil handcleaner [stairs] and several cordless stick vacuums not counting garage vacuum cleaners and a compact ORECK for vacuuming the vehicles.  They are, in my opinion, a perfect candidate for a new MIELE upright/canister that will last 20 years vice a CVS.  I'd go with the CVS.  But not them.

Carmine D.

PS:  And you can see where I'm going with this: New MIELE vice new CVS? 

This message was modified Nov 10, 2008 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #223   Nov 10, 2008 9:15 am
CarmineD wrote:
Hello MOLE:

I'll throw this out too in parry to you.  Central vacuum systems, tho around for almost as long as we've been in the vacuum business, have never obtained the popularity and success in the USA that one would think.  A testament to the the fact that vacuum buyers, at least in the USA, still prefer portables to centrals, regardless of the prices. 

I mentioned that my daughter's home [over 3000 sq feet with 2 levels] is plumbed for a CVS and I plan to install one.  But I've not rushed.  Why?  I suspect even with the CVS, she, her husband, and the little ones will inevitably use the portables.  Why?  Custom?  Habit?  Not particularly enthralled with the vacuuming chore?  Currently, the portables are an ORECK upright, dyson DC07 pink, HOOVER WT Dual V [bag/bagless], a Dirt Devil handcleaner [stairs] and several cordless stick vacuums not counting garage vacuum cleaners and a compact ORECK for vacuuming the vehicles.  They are, in my opinion, a perfect candidate for a new MIELE upright/canister that will last 20 years vice a CVS.  I'd go with the CVS.  But not them.

Carmine D.

PS:  And you can see where I'm going with this: New MIELE vice new CVS? 



Hi Carmine,

I believe that many dealers shy away from central systems

1 dont want to get involved with installations

2 try and turn the customer against them with horror stories ,that really hold no merit.

3 dont understand how it benefits the consumer,

4 the old it looses suction and cfm because of the pipe run [only if you use a system thats underrated for the application,

5 stuck in the stone age and like some of us its hard to change.

6 the only customers that dont use centrals are renters,[so a portable is the only way out.

7 If Box stores want centrals [LET THEM] i would welcome them ] it creates compitition,may the best man win.

8 there is not a strong indy that i know that does not sell service and install central systems....

sincerly

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #224   Nov 10, 2008 11:41 am
Hi Mole,

Personally, I all for central vacs but I have one question . . . Would the possibility of a lesser requirement for after-market purchasing (bags, filters, etc.) be a reason for disinterest in CVs by some vendors? Hypothetically, there should be less annual spending on maintenance and consumables(?)for a decent central vac. I'd guess it doesn't pay off unless you can move a good number of units per year.

Thanks,

Venson
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #225   Nov 10, 2008 1:57 pm
Hi Venson.

Yes this is a big reason, But dont forget their are bagged and filtered central systems, The aftermarket is there, Almost every central vacuum customer buys a hose sock[great product], a vacpan  for hard floor surfaces,

 Even garage kits are popular, doesnt beat up on electric hoses,powerheads,attachments.Garage kits are for garage duty only,you know the rough stuff,

There is always a steady flow of service and repair work[service calls], centrals have been around for over 50 years now, there is already a built-in aftermarket.

I agree that a quality system should be cyclonic,bagless, the best set up yet is the self cleaning rayon filter,sort of feels like your shirt,

The attachments and powernozzles go from  bargain basement to ultra expensive.Sort of like MIELES.............


MOLE
iggy1635


Joined: Nov 11, 2008
Points: 1

Re: The New Miele Upright Cleaner (VIDEO)
Reply #226   Nov 11, 2008 4:07 am
Not sure if this has been posted here recently but I just found this today looking around for when the Miele S7 was coming to the us. 

The new Miele S7

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #227   Nov 11, 2008 6:56 am
Hello MOLE:

Thanks for the summary on CVS.  I'll note too for many years the VDTA did not support and promote them.  Only in recent years has the VDTA taken a more active role for CVS in the industry.

I hail your wish for big box retailers to enter the CVS venue.  Rumors were circulating awhile ago that Circuit City stores were poised to do so.  No doubt its own shakey financial conditions and the awful economy made them scrub the plans [at least for now].

Carmine D.

This message was modified Nov 11, 2008 by CarmineD
Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #228   Nov 11, 2008 1:33 pm
mole wrote:
Hi Action, Severus,

While i have a lot of respect for the 2 of you as industry professionals, I must throw this out ,Yes the average life expectancy of the powerplant  itself will last for 20 years its all the other components that break and wear out within 5 or 7 years. The replacement parts for the german machines are 5 times the price of the domestic brands,and the quality is not that much different.

A central vacuum system is life of the house, but the attachments go away in 8 to 10 years, I have tried to justify a 900.00 portable vacuum cleaner but i can not , maybe i look at it the wrong way, but i'm not your average vacuum cleaner salesman.............


Take care

MOLE


Its all about wanting to own quality, just vacuum with a Miele and feel and hear the difference(quiet) and no pollutants blowing back into the air, I am 10 years a Miele dealer and even the smaller 217 powerhead hardly and repairs so far, only the variable speed hoses but were warrantied for life so no biggie and the cord rewind on older models mostly 300 series the contacts would loosen (5 minute repair) but today your box store vacuum is junk with life expectancy of 6 mos to 2 years at best, (I meant Hoover has a self propelled Walmart bagless that is bad within a couple months) except Dyson 5 year warranty but those start at 400-650.00, and if you are my Miele customer it is part only no labor costs so repairs very reasonable, same with Riccar that has very low cost parts. Just placed my S-7 order today so we will see how they go
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #229   Nov 11, 2008 3:37 pm
Speaking of quality, for those that can remember, in comparison to today's appliance prices were the better vacuums in past, proportionate to average income, priced the same?

There is such a thing as quality and such a thing as nonsense and hype. There can be and should be decent vacuums within the $250 to $350 range. (And I'm sure we're all well aware that a $400 vacuum cleaner did not require an expense of $300 to make it but far less. It's one thing for instance to spend a bundle on a vacuum in anticipation long use and another for the manufacturer to further cash in on that perception by price gouging on options and consumables.

One example -- I will never understand why there was not even a mini turbo nozzle included with my Miele Capricorn or why, if I really wanted one, Miele would expect me drop 70 bucks for it. It costs all of five bucks to make -- if that. We're talking a vacuum that has an SRP of $1,195.00.

At least Kenmore included an electric mini nozzle, which I much prefer, in a $400 deal. I also felt that a combi floor tool would meet my needs better than the bare floor tool included with my Miele. It cost over $65.00 to get one by Miele. Save for a cute spin by way of the single pedal to switch fromcarpet to bare floors there is no special quality in any way shape or form. It was merely a purchase I made because I could.

If we're merely talking decent emissions, good cleaning and reasonable convenience, $400 to $500 vacuums, should still be looked on as more the exception than the rule. I like my Miele but will never recommend it over more practically priced machines when observing a budget is a main objective. All that shines ain't gold.

Venson
DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #230   Nov 12, 2008 4:43 pm
I have to agree with what Actionvac says, it's about wanting to own quality products.  There is so much 'cheap' rubbish on the markets today, well has been for quite a few years in the UK.  You get what you pay for.

DC18

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #231   Nov 13, 2008 7:24 am
DC18 wrote:
I have to agree with what Actionvac says, it's about wanting to own quality products.  There is so much 'cheap' rubbish on the markets today, well has been for quite a few years in the UK.  You get what you pay for.

DC18



I'll second that: Owning quality products.  And raise this: Getting the most value [read: useful life] for the money, regardless of the purchases and products.

Being rather old in the tooth, the men of the Church [80/90's] frequently gather for coffee at one or more of the local North LV daunts and talk about the economy, politics, money and the latest Las Vegas scuttlebutt.   Often heard when talking about purchases whether vehicles, clothes, houses, etc.: This is the last one I will ever buy.  It has to last.  Cost and/or time left on God's green earth are irrelevant.   It's about getting the most bang for the buck with your hard earned money.  Their buying and spending habits are ingrained and intact.    Won't change.  Not uncommon for the men to wear 20 year old clothes from Nordstrom's bought during one of its semi-annual sales at half price but still costing 100's of dollars when new.  Nowadays, most with wives who passed, the personal purchases are fewer but still the buying traits of cost for quality [and useful life] remain and prevail.

Carmine D.

This message was modified Nov 14, 2008 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #232   Nov 14, 2008 8:56 am
Here's a postscript on Nordstrom:

Nordstrom handles returns on a case-by-case basis.  A spokeswoman says the department store will sometimes replace items bought years ago to keep customers happy.  "We really think a reason our customers shop with us is that we stand behind our merchandise," she says.

Carmine D.

DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #233   Nov 24, 2008 7:40 pm
I've managed to see 2 of the models in the S7 line up in a shop (not test drove one yet!).  One thing I did noticed it feels heavy to lift!   Like the Vax Mach series! One thing I will praise it for is it's low profile cleaning head to get under furniture, and the fact it lies flat on the floor and doesn't look to bulky!  Not many of today's uprights can do that compared with vacuum cleaners of days gone by!   

DC18

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #234   Nov 25, 2008 1:43 pm
Our S7's came in today and I like it as much as I did before when first demo'ed.

HEAVY? Yes!
Without weighing them, and due to the balance/lift points it actually seems heavier than the Synergy. I wouldn't want to be 98LBS and have to carry it up a flight....but it trundles very easily. The VERY LONG extending hose that doesn't tip the machine is VERY IMPRESSIVE. Great for stairs..... but then, you have to bring it up to clean the 2nd floor>...LOL. Unless you buy 2!

Easy swivel and low profile are great.

Unfortunately I'm in a canister market so I doubt I won't set any sales records for them but I rate it as one of the Best Uprights I've encountered.

Any specific questions and I'll try to answer.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #235   Nov 25, 2008 4:47 pm
Lucky1 wrote:

Unfortunately I'm in a canister market so I doubt I won't set any sales records for them but I rate it as one of the Best Uprights I've encountered.


Hello Lucky1:

Just in time for the Holiday sales.  Obviously, you will keep one displayed prominently where all the store traffic can see and ask about!  Please share with us your customers' reactions and impressions when they see/use.  Weight will be a concern for some customers.  But I'm curious to learn what MIELE customers think about the new upright as well as the general vacuum public. 

The target market for these uprights, along with quality vacuum buyers, is MIELE cann buyers/users who secretly prefer uprights but compromised personal likes for the MIELE brand.  Over the years, they settled for the MIELE cann's.  There is an existing pent up demand for uprights by these MIELE customers and you may be surprised by the number of sales.  MIELE needs to promote this angle aggressively and shake up and out these customers' interest now.  I suspect MIELE will in early December in time for Christmas sales.

Also, many customers bought into the bagless hype and purchased the high priced uprights during the last 5 years from the big box retailers.  Thinking these were quality made and would save them money.  But now they have grown tired of the extra care and effort these bagless vacuums require to use and maintain.  Like dirt bin dumping daily.  And/or the time, effort, and difficulty required for obtaining service/parts.  These customers are looking now to lock in a known vacuum brand with a reputation for lasting 20 years and an existing network of dealer authorized stores who service and support the brand.  They will want to trade/upgrade their exisiting vacuums; or relegate them to the second level, basement and/or garage.   This is an easy and convenient way for vacuum buyers to justify an out-of-pocket expense for another/new vacuum. 

If I recall correctly, you said months back that your geographic area is insulated from the bad economic conditions.  If this is still the case, these new MIELE uprights, among the vacuum customers I described, should be a very good seller for you.  Congratulations and good luck

Carmine D.

This message was modified Nov 25, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #236   Nov 25, 2008 5:27 pm
Lucky1 wrote:


HEAVY? Yes!
Without weighing them, and due to the balance/lift points it actually seems heavier than the Synergy. I wouldn't want to be 98LBS and have to carry it up a flight....but it trundles very easily. The VERY LONG extending hose that doesn't tip the machine is VERY IMPRESSIVE. Great for stairs..... but then, you have to bring it up to clean the 2nd floor>...LOL. Unless you buy 2!

Well . . . the specs say they weigh in at 9.5 kilos.  That's around 19 pounds, maybe a little over --- right? A good deal lighter than Granny's Hoover.

On the bright side it will make up for the gym sessions you can't afford after you buy it.

Venson

PS -- Thanks for the heads-up.
This message was modified Nov 25, 2008 by Venson
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #237   Nov 25, 2008 5:33 pm
CarmineD wrote:
</p><p>If I recall correctly, you said months back that your geographic area is insulated from the bad economic conditions.   </p><p>Carmine D.

I tried to find the post you were referring to, being "insulated" from the recession. LOL as a VERY EARLY victim of the recession 3 years ago, I can say our area is AFFLUENT but def not recession proof! Note Banking and Financial services.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #238   Nov 25, 2008 7:24 pm
Hi Lucky1:

Here is the post that led me to the conclusion I made above:

Re: Big Hit on the London Markets
Reply #90   Mar 29, 2008 10:38 am

Property taxes in my area of NY at least, are tied to an Index. This allows your evaluation to rise and/or fall but when multiplied by the index # they can get the amount of money they want to extort...err... assess from you. It's a no win situation for the Homeowner. Lower house value... higher Index to multiply by.

The only way to cut taxes is to have the powerful Civil/Police/Firefighter and Teacher Unions accept lower wages and benefits like most other Americans are experiencing....THAT'S NOT GOING TO HAPPEN!

YOU work for the Government now...they do not work for you. Their sense of entitlement is brazen.

In North Jersey the Governor wants small towns to group together and share overlapping services to save the Taxpayers money. They outright refuse. One town supervisor was quoted as saying "You can't do that...We would have to lay people off". GEEEZ ...What is every other Business in the US doing to help cut costs? There are Town Clerks here making $85-$125 Thou and Police making The same and Chiefs making more. These are sleepy bedroom communities.

I inferred from the above that at least in your local area everything was status quo and business as usual despite the dire economic forecasts for the months ahead. 

Carmine D.

This message was modified Nov 25, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #239   Nov 30, 2008 9:44 pm
Hi all,

Just making note of my first sighting of the Miele S7s.  The "Tango Red" model (S7580) is selling for $949.00 at one online vendors site. There's a "Bolero" model running at $899.00 and three other models at $749.00 each at the same site.  Shipping is free and of course if you buy it from an out of state vendor you will most likely not have to be saddled with sales tax.

The listings don't make clear the differences between many of the models.  I have not included a link as this is just the first actual sale site I've encountered and I also don't think Miele deserves the boost considering the prices.

Venson
This message was modified Nov 30, 2008 by Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #240   Dec 1, 2008 7:07 am
Hi Venson:

Thanks for the info.  Plan to see these this week.  And pick up a few dusting brushes.

Carmine D.

Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #241   Dec 5, 2008 2:23 pm
Please if you buy one go to your local brick and morter store we are generally locally owned or like me my store is myself and a part timer, most like myself will eat the tax and if you need service trust me it is much better if product was purchased here
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #242   Dec 5, 2008 3:01 pm
Good advice to US consumers.  The small business owners/operators are the back bone of the US economy.  Sadly even supposedly intelligent consumers will drive past several local and neighborhood businesses to buy a product cheaper from a big box store.  When the product fails under/past warranty and needs service, then they go to their local shop owners/operators for recourse.   Then curse the store/business for trying to make a meager profit/decent wage on the repairs and parts. 

Carmine D.

This message was modified Dec 5, 2008 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #243   Dec 5, 2008 4:46 pm
Hi

Regarding the Miele American line of S7s, does anyone know the difference between the black Bolero and red Tango?  I am guessing that it is merely a matter of an extra doo-dad for cleaning up after pets,

Thanks,

Venson
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #244   Dec 5, 2008 10:32 pm
Venson wrote:
Hi<BR><BR>Regarding the Miele American line of S7s, does anyone know the difference between the black Bolero and red Tango?  I am guessing that it is merely a matter of an extra doo-dad for cleaning up after pets,<BR><BR>Thanks,<BR><BR>Venson<br type="_moz"/>

I don't have my specs here but i believe it is the metallic paint job.
RAD1


Joined: Dec 6, 2008
Points: 17

Re: The New Miele Upright Cleaner
Reply #245   Dec 6, 2008 11:02 am
Lucky1 wrote:
I don't have my specs here but i believe it is the metallic paint job.
Yes, Lucky is correct - metallic red paint. Everything else should be identical
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #246   Dec 6, 2008 12:44 pm
RAD1 wrote:
Yes, Lucky is correct - metallic red paint. Everything else should be identical

It may be, like the two top-of-the-line European versions, that one has a "clean air" filter and the other a HEPA.  The model with the HEPA version also had a mini turbo nozzle.  Both are supposed to have a mattress tool (a wider than usual upholstery nozzle) as well.  I don't know how much of that got carried over to us.

Venson
Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #247   Dec 6, 2008 1:06 pm
Yes the vacs are either auto suction  control or manual dial the latter is least expensive and I would recommend
RAD1


Joined: Dec 6, 2008
Points: 17

Re: The New Miele Upright Cleaner
Reply #248   Dec 7, 2008 7:36 am
Venson wrote:
It may be, like the two top-of-the-line European versions, that one has a "clean air" filter and the other a HEPA.  The model with the HEPA version also had a mini turbo nozzle.  Both are supposed to have a mattress tool (a wider than usual upholstery nozzle) as well.  I don't know how much of that got carried over to us.

Venson

Venson,
They re-worked the lineup for North America and ALL the S7 series line has an Active HEPA filter (exact same HEPA that is used in their S300-S600 series cans) and headlamp.  The first 3 in the series are identical except for color (manual speed change) and the last 2 in the series are identical except for color (auto/electric speed adjustment). No extra mattress tools or turbo nozzles included with any, fortunately or unfortunately.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #249   Dec 7, 2008 10:16 am
RAD1 wrote:
Venson,
They re-worked the lineup for North America and ALL the S7 series line has an Active HEPA filter (exact same HEPA that is used in their S300-S600 series cans) and headlamp.  The first 3 in the series are identical except for color (manual speed change) and the last 2 in the series are identical except for color (auto/electric speed adjustment). No extra mattress tools or turbo nozzles included with any, fortunately or unfortunately.

Thanks RAD1,

Shoppers would be better served with no more than two or three models.   As Miele always seems to do, it will produce high-priced product and then require the buyer to accept niceties that have been worked into the price of lower-priced vacuums as options that will also come at high prices.  The Miele mini turbo tool, no more than its $10.00 generic equivalents, sells for approximately $70.00. It's annoying when companies of supposed high repute get into nickel and diming.

Venson
Actionvac


Joined: Oct 22, 2008
Points: 80

Re: The New Miele Upright Cleaner
Reply #250   Dec 10, 2008 4:30 pm
Yes Venson it is aslightly better tool but the same one in the Sebo lineup is 44.00
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #251   Dec 10, 2008 4:39 pm
And the same one from wessel-werks, black with no name with the swivel brush base is 14 dollars at wholesalers.........

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #252   Dec 10, 2008 4:58 pm
mole wrote:
And the same one from wessel-werks, black with no name with the swivel brush base is 14 dollars at wholesalers.........

MOLE


God bless you MOLE.  That's the point.

Venson
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #253   Dec 10, 2008 5:54 pm
Hi Venson,I try my best to give out the right information,I agree with you about The German high end machines. Heres another thing that IRKS me about them,WHY ois a floor brush an option on mieles and bosch.I mean even a  sears progressive canister at 129.95 came with a very nice floor brush.

Its sort of like buying a BMW or BENZ, where the lug nuts for the wheels are an option.I just dont get it.........

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #254   Dec 17, 2008 4:41 pm
At last  . . .

The new Milele S7 series uprights are on Miele's U.S. website -- http://www.miele.com/products/models.asp?cat=1&subcat=2&menu_id=6&nav=30&snav=23&tnav=32&oT=28

"How cool," I thought only to hear myself say, "How confusing."  Why?  There are now six models to choose from.  On the high end we have not only the Tango and Bolero but also the Swing.

Following is the URL for the S7 Swing's user manual -- http://www.miele.com/manuals_pdf/Residential/Vacuums/S7000_us.pdf

Venson
This message was modified Dec 17, 2008 by Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #255   Dec 18, 2008 6:53 am
Hello Venson:

Not knowing yet how well they perform, [still have not made it to the MIELE dealer], I can surely say these latest upright vacuums are things of beauty, that for me, would bring joy forever.

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #256   Dec 18, 2008 11:10 am
CarmineD wrote:
Hello Venson:

Not knowing yet how well they perform, [still have not made it to the MIELE dealer], I can surely say these latest upright vacuums are things of beauty, that for me, would bring joy forever.

Carmine D.


Hiya Carmine,

I think they are a thing of beauty too but there seems to too many.  One model each -- top, middle and lower -- would benefit all around and make for better business.  It would then be far less confusing for buyers to make choices. I've reviewed and reviewed the six machines features per the data supplied on the U.S. site.  Of the top three offered, save for a possible small difference of filtering device, there appears to be no differrence.

If the nature of the game is merely to wow us with, "We can give it to you red, black, blue silver or yellow to suit your eye or mood,"  then Miele just needs to say so and life would be just fine by me.

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #257   Dec 19, 2008 7:31 am
Hi Venson:

MIELE and other quality brand names are giving people options/choices.  As you said, primarily with color.  It's cheap for them to offer many variations on the theme from low price to high.  Economies of scale.  Perhaps too MIELE, and canister maker for years and years, is making up for lost time.

A similar but not the same comparison is my recent purchases of two new HOOVER TEMPO uprights.  One the traditional Catalina blue from BEST BUY [in store purchase] for $70 and another a new white model from Kohl's at $54 [on-line].  Both perform the same.  Quite well in fact for the prices.  But my color preference in this particular model is for white. 

Carmine D.

This message was modified Dec 19, 2008 by CarmineD
RAD1


Joined: Dec 6, 2008
Points: 17

Re: The New Miele Upright Cleaner
Reply #258   Dec 19, 2008 9:24 am
Venson wrote:
Hiya Carmine,

I think they are a thing of beauty too but there seems to too many.  One model each -- top, middle and lower -- would benefit all around and make for better business.  It would then be far less confusing for buyers to make choices. I've reviewed and reviewed the six machines features per the data supplied on the U.S. site.  Of the top three offered, save for a possible small difference of filtering device, there appears to be no differrence.

If the nature of the game is merely to wow us with, "We can give it to you red, black, blue silver or yellow to suit your eye or mood,"  then Miele just needs to say so and life would be just fine by me.

Venson

Hi Venson and all - There really isn't too much confusion on these at all - the lower 3 models (S7280) are are all the same except for color (yellow, white, red). The Bolero (black) and Tango (metallic red) are the same besides color - obviously the metallic is additional $$. The Swing (silver) is a limited piece - and these 3 are the S7580 series. So, really there are only 2 "models" with varying color options.

I have a feeling this may change down the road to include different options, as it did with the S4 canisters of Antares, Carina and Capella.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #259   Jan 7, 2009 8:10 pm
HI all,

It was suggested by a good friend here that I should announce that I too have joined the ranks of the Miele S7 band.  My lips are sealed regarding the price but I was able to get a brand new Tango at a price substantially below the $950 I have seen being asked for them.  (I would not have bought it otherwise.)  Best yet, they threw in a black "S7" tee-shirt which I shall hold for posterity and never wear.

The cleaner itself is quite nice and, in comparison to the Capricorn canister I have, even down to the paint job it better justifies all the expense.  It assembled just like that wnen I got it home.  The handle slips in to a well at the top of the machine and automatically locks into place -- no screws, no nothin'.  Nice long cord and the machine's two small front casters feel as though they're seated on bearings and swivel very, very smoothly.  True to word, the brush roll is able to "float".  There are springs on both sides that maintain a firm downward pull on the brushroll but not so firm as to prohibit its position from being raised on thick carpet.  I mention this because Singer's twin-fan upright (1940s to early 1960s) and one model from General Electric way back in the day had somewhat similar set-ups.  I believe theirs were reliant on gravity and the pull of the drive belt.  In any event, to my recollection of CR's opinion they didn't do well on carpet.

There's a plastic squeegee blade at the back of the brush chamber as opposed to a regular brush strip to coax loose anything adhering to bare flooring should suction fail to do so.  I found no sharp edges on the nozzle plate -- a real sign someone had been thinking.  The suction is impressive but for all the fine tailoring possiblities speed-wise I pushed the "automatic" button (it lights and the display panel dims) and I have been more than happy.

The self-sealing disposable bag is generous in size and its wall are incredibly thick even in comaprison to the ones used in the canister.  The HEPA is easily accessible.

 As for the swivel capability -- it's absolutely so cool.  First thing I did with the macine was the downstairs entryway which is narrow and a little cluttered.  A twist of the wrist made turning to right angles no problem at all.  Traveling upstairs again with the machine was interesting.  Apparently, "It's not what you do, it's the way that you do it," actually means something.  If you lift the cleaner from up top by the handle it definitely feels like your picking up twenty pounds.  But -- if you use the handle at the back of the machine to tote it around it feels lighter than it is.  I don't know if that's due to point of balance or what but the machine doesn't feel $#%*bersome to travel with.

When you hit a rug with it it has a slight back-in-the-day Hoover buzz.  Like the pivot action where the hose attaches to the body of the cleaner but haven't had a chance to seriously work above floor with it so for now, that's my news . . .

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #260   Jan 8, 2009 7:35 am
Congrats Venson:

As the saying goes and it is both true and love-filled:  A thing of beauty [in appearance and performance] is a joy forever!  In this case: the MIELE tango!

MIELE-on!

Carmine D.

DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #261   Jan 8, 2009 4:11 pm
Hi Venson

Can I ask what the brush roll is like on the Miele S7, in terms of performance and 'grooming' of the carpet pile?  Does it lift the carpet pile well?  I'm interested to know!

DC18

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #262   Jan 9, 2009 4:56 am
DC18 wrote:
Hi Venson

Can I ask what the brush roll is like on the Miele S7, in terms of performance and 'grooming' of the carpet pile?  Does it lift the carpet pile well?  I'm interested to know!

DC18


Hi DC18,

Actually, the brushroll is the same as the one in my Capricorn's 234 power nozzle which has two chevron style rows of firm bristles.  It too has a groove on two sides that runs its length.  As the brushroll appears to be one solid piece,  I haven't figured out what the grooves were intended for.

In my opinion, it does very well on carpet.  Considering the close similarity of the brushrolls, please note that CR has continually  rated Miele canisters with power nozzles as merely  "good" on carpeting but to me the S7 and 5980's performance is very good if not excellent.

Best,

Venson
DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294

Re: The New Miele Upright Cleaner
Reply #263   Jan 9, 2009 4:46 pm
Venson wrote:
Hi DC18,

Actually, the brushroll is the same as the one in my Capricorn's 234 power nozzle which has two chevron style rows of firm bristles.  It too has a groove on two sides that runs its length.  As the brushroll appears to be one solid piece,  I haven't figured out what the grooves were intended for.

In my opinion, it does very well on carpet.  Considering the close similarity of the brushrolls, please note that CR has continually  rated Miele canisters with power nozzles as merely  "good" on carpeting but to me the S7 and 5980's performance is very good if not excellent.

Best,

Venson


Hi Venson

Thanks for answering my questions on the Miele S7 brushroll.

DC18

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #264   Jan 9, 2009 6:59 pm
DC18 wrote:
Hi Venson

Thanks for answering my questions on the Miele S7 brushroll.

DC18


You're certainly welcome!

Venson
hbw248


Joined: Aug 11, 2003
Points: 716

Re: The New Miele Upright Cleaner
Reply #265   Jan 11, 2009 11:12 pm
Venson

The grooves that are located 180 degrees apart on the Miele brushrolls are handy for cutting debris that wraps around it during use. You can either use scissors or gently use a utility knife to cut the threads along the grooves to aid in removal of the debris. I very rarely have to do this with my SEB236 nozzle but it comes in handy when the need arises. After cutting the threads I usually turn the vacuum on full power along with the brush roll to help dislodge and vacuum the debris off the brush roll. 

Bruce

This message was modified Jan 11, 2009 by hbw248
Severus


If my vacuum can remove even one spec of dirt that yours misses, then mine is better than yours - even if there's no proof that mine would have picked up as much dirt as yours...

Joined: Jul 31, 2007
Points: 397

Re: The New Miele Upright Cleaner
Reply #266   Jan 12, 2009 12:06 am
Venson wrote:
Hi DC18,

Actually, the brushroll is the same as the one in my Capricorn's 234 power nozzle which has two chevron style rows of firm bristles.  It too has a groove on two sides that runs its length.  As the brushroll appears to be one solid piece,  I haven't figured out what the grooves were intended for.

In my opinion, it does very well on carpet.  Considering the close similarity of the brushrolls, please note that CR has continually  rated Miele canisters with power nozzles as merely  "good" on carpeting but to me the S7 and 5980's performance is very good if not excellent.

Best,

Venson


Has CR ever tested a Miele with the full size power nozzle?  Most of the tests I've seen have been on the little power nozzle.  Sorry I don't recall the model numbers.

The smart tyrant writes his own story to ensure that it is favorable.  The lazy will repeat lines from the book without fact checking. 
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #267   Jan 12, 2009 1:15 am
hbw248 wrote:
Venson

The grooves that are located 180 degrees apart on the Miele brushrolls are handy for cutting debris that wraps around it during use. You can either use scissors or gently use a utility knife to cut the threads along the grooves to aid in removal of the debris. I very rarely have to do this with my SEB236 nozzle but it comes in handy when the need arises. After cutting the threads I usually turn the vacuum on full power along with the brush roll to help dislodge and vacuum the debris off the brush roll. 

Bruce


Hi hbw248,

Thanks for the information.  That was the last thing I would have thought but it makes perfect sense.

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #268   Jan 12, 2009 2:12 am
Severus wrote:
Has CR ever tested a Miele with the full size power nozzle?  Most of the tests I've seen have been on the little power nozzle.  Sorry I don't recall the model numbers.

Hi Severus,

I went back to check and I think CR has only tested with the SEB 217 power nozzle as of late.  Miele recommends this model PN with less cleaning swath than the "deluxe"  for low to medium pile.  Nonetheless, the user reviews posted on CR for Miele appear to quite good -- four-and -one-half out of five stars.

The Bosch Formula Electro Duo rated very good at carpet cleaning even though its PN is smaller than Miele's.  The Bosch rated even lower than the Miele due to just a fair rating for tool airflow.  (Three-and-one-half stars out of five user review rating.)

A post or two ago, I misquoted the model number on my PN as SEB 234.  It is SEB 236.  It is recommended for medium to thick pile.  If I had my druthers, I'd tell Miele to make just two versions of the better 236 PN.  One with all the fixings and one minus the light and height adjustment.

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #269   Jan 25, 2009 6:26 pm
I've been really busy and finally got around to tending to some home stuff today.  Being we've had a recent discussion on stair cleaning I had my Miele Tango upright out today.

My building was put up way, way back in the day and has nine-foot ceilings.  The hall stairs were in need of attention and I took the cleaner down to the our little foyer on the ground floor.  Starting from base of the steps, I was able to  clean almost all the way up except for the very last two treads.  The handle at the back of the machine made the trip down and up again quite easy and as I used it to get at the uppermost treads I'd missed on the way up I was also pleased to find that the extended wheels in the upright position catch nicely on the lip of stair treads and help hold the cleaner in place as you hold the carry-handle and clean with your free hand. 

I used the super-swivelly (forgive the wierd adjective -- I haven't been in the country long) SBB 300 bare floor tool and life was fine and dandy.  It's very maneuverable and great at sucking dust out of corners.  My only comment is that the S7's telescopic wand, while handy, may not be to the liking of taller persons when using a floor tool.  Nonetheless, the single flight of stairs was thoroughly clean and the job done in all of a few minutes.

Best,

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #270   Jan 26, 2009 6:58 am
Hi Venson:

In other words, you're telling us that you are extremely satisfied with your MIELE S7 Tango purchase.  And have no buyer's remorse.  So MIELE has managed to 'wow' you so much, you can't find the words to express yourself!  Try these: Immer besser!

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #271   Jan 26, 2009 7:39 am
Hi Carmine,

This machine remains, so far, a stunner.  I still won't use it without tools on bare floors but I am surprised because I am a hardcore canister fan.  Better yet, I'm happy because it's equally as easy to do all  the things I'd do with the Capricorn and PN.  You're right -- immer besser!

Venson
catlady


Joined: May 28, 2008
Points: 77

Updates to my Miele
Reply #272   Mar 2, 2009 12:16 pm
I have a couple of updates since my review to purchasing my Miele upright.

The hose tore off where it connects to the handle.  This happened while my husband was using it.  I asked him what he was doing and he said he was vacuuming the bathroom floor using the hose and he claims he was not pulling on the hose excessively.  The Vac Shop replaced the hose with a much shorter one that is a disappointment to use.  Before the replacement we could easily vacuum our entire stair case from the floor and have hose leftover.  I could easily use the hose to vacuum my curtains, etc.  Now the vacuum tips if we even pull the hose a little.  I'm not happy with it.  Also the Vac Shop did considerable damage to the area where they had to disconnect the hose to replace it.  There are chunks missing from the plastic around the bottom of the hose.  It looks terrible.

Then the vacuum stopped leaning back.  We took it back in.  They took it apart and put it back together and the problem was resolved.  They are not sure what caused the issue.

I still love the suction of the Miele, but have become very disappointed with the replacement of the hose and the damage done to the vacuum by the Vac Shop.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #273   Mar 2, 2009 1:17 pm
Hi Melanie,

As you may have read, I've bought one too and am loving it. Regarding your hose, I think the bad boys at your vac shop probably did not order another hose from Miele but did a quick fix with what they had on hand.

I am under the impression that they only replaced the flexible portion of the hose and did not replace the hose ends. Correct? I called Miele and on asking was informed that the hose is under warranty. The complete hose assembly is part number 07560900. You should do both of the following:

Call Miele at 800-999-1360 (have your model and serial numbers ready) explain the problem and also supply the customer service rep with the name, phone number, etc., of the dealer who did the repair. Miele will call them to inquire if they used genuine parts. Per the Miele phone rep, in this case the entire hose should have been replaced.

Next, take the vacuum back and tell them you have spoken with Miele and that you've been told the entire hose should have been replaced per warranty and to get off their lazy duffs and do it. Why? Because that's the way to do the job right per the manufacturer. It may take a day or two for them to get the part in but it is not a big deal. I'd have them call me and bring the vacuum in when they have the part. It should require be no more than a two minute deal to do the replacement though Miele informed me that there may be a slight difference in the test model you have to the ones later released.

Get on their case! You have spent too much money to let yourself be short-changed AND this replacement should cost no more than the gas you use to get to and from the shop.

Please let me know how this works out.

Best,

Venson
catlady


Joined: May 28, 2008
Points: 77

Miele Update
Reply #274   Mar 2, 2009 2:44 pm
Thanks.

The entire hose was replaced.  There is a noticeable difference with this new hose.  It seems a bit thinner and more narrow where it connects to the tools.  My husband said the tools are not holding on as well and fall off easily.  He was getting very frustrated because the upholstry tool fell off several times as he was vacuuming the couch and the vacuum kept tipping.  I finally got up to see what the fuss was about (battling a bad cold) and he showed me.  When my husband picked the vacuum up from the Vac Shop, they told him the hose was a little different, but it's the one they are using on the current models and should be similar to the one we had.  I'm not quite sure what to do from here.  I'm also upset by the damage, although I know it was unintentional, it's quite noticeable.  There are chunks of the plastic around where the base of the hose connects cut out.  I did spend a lot on this vacuum and if replacing the hose should have been easy, I don't understand why so much damage was done.  I'm not sure what to do from here.  I hate to be a complainer since I've built a close relationship with the guys at my Vac Shop, but I'm unhappy with this repair.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #275   Mar 2, 2009 3:16 pm
Hi Melanie,

The work still does not sound acceptable. Were I you, I'd still give Miele a call to get a full understanding of why the hose does not fit properly on your "test" version and what can be done regarding the damage to the body of the machine. Even be so bold as to ask for a replacement. (No harm in asking!) It is something you had no hand in. Thus, it's the manufacturer's and dealer's responsibility to set things right.

Friendship is as friendship does. It's great that you're amicable relationship with the shop owners but friends don't junk up an expensive vacuum that was in good shape, save the need of a new hose, and expect you to take it home damaged. You should have been informed of any difficulty they encountered before they went so far as to end up damaging the cleaner's casing. I can't tell you what to do but they should be glad the customer is you and not me.

Anyway . . . best of luck with this. How are your cats doing?

Venson
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #276   Mar 2, 2009 3:44 pm
I think you're right.  I'll give Miele a call and explain everything.  I would like to know why this new hose isn't quite right and I do want something done about the damage.  I just keep thinking about the cost of the machine and how much I do love it and how I want to have it for years to come.  I want to be happy using it.

All of the critters are well, thanks for asking.  We had a couple of health emergencies within a month of each other, but both cats pulled through and are back to being themselves again.  We just spayed and neutered some neighborhood ferals and they were all healthy and we now have one of our inside rescues up for adoption after she finally recovered from a lengthy respiratory infection.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: Miele Update
Reply #277   Mar 2, 2009 3:53 pm
catlady wrote:
Thanks.

I'm not quite sure what to do from here.  I'm also upset by the damage, although I know it was unintentional, it's quite noticeable.  There are chunks of the plastic around where the base of the hose connects cut out.  I did spend a lot on this vacuum and if replacing the hose should have been easy, I don't understand why so much damage was done.  I'm not sure what to do from here.  I hate to be a complainer since I've built a close relationship with the guys at my Vac Shop, but I'm unhappy with this repair.

Melanie



Hi catlady:

I am right along side Venson on this one for you.  Don't be so hard on yourself for wanting your MIELE as perfectm as it was when you purchased it.  It's not called "complaining" when you want to have your vacuum returned to its original new condition under the warranty.  It's called getting what you paid for and contracted for under the terms of the sales agreement.  You can be charitable in your request.  But the bottom line is FIX THE MIELE RIGHT.  I'm sure your local MIELE dealer doesn't want you to pack up your vacuum and ship it to the MIELE Headquarters in NJ with a lengthy note detailing your dissatisfaction over the amateurish quality of the warranty repair. 

Carmine D.

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: Miele Update
Reply #278   Mar 2, 2009 6:13 pm
CarmineD wrote:
Hi catlady:

I am right along side Venson on this one for you.  Don't be so hard on yourself for wanting your MIELE as perfectm as it was when you purchased it.  It's not called "complaining" when you want to have your vacuum returned to its original new condition under the warranty.  It's called getting what you paid for and contracted for under the terms of the sales agreement.  You can be charitable in your request.  But the bottom line is FIX THE MIELE RIGHT.  I'm sure your local MIELE dealer doesn't want you to pack up your vacuum and ship it to the MIELE Headquarters in NJ with a lengthy note detailing your dissatisfaction over the amateurish quality of the warranty repair. 

Carmine D.


And to think that some will tell you to buy from all those honest and ethical independents.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #279   Mar 3, 2009 6:42 am
There are many independent vacuum store owners and operators with the utmost honesty and integrity.  Catlady is not disputing these attributes for her local MIELE dealer.  But all of us on one occasion or more take shortcuts and make mistakes.  When we do, it is incumbent upon others to tell us so in a charitable way and work out a mutually agreeable resolution.  Especially when the "us" provides a product and service to the public for profit.

Carmine D. 

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #280   Mar 3, 2009 8:58 am
This is a classic example of   i would never tuck it to you [ HONEST]. Its very doubtful that catlady will ever buy a supposed high quality piece of german technology again.

You could of bought a 59.95 dirt devil and got the same outstanding service.

I would venture to say that the dealers relationship with miele is terminated,hence shut off from getting parts.

out of work, hungry, cant find a job, i hear your miele makes for a good stew.............

regards

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #281   Mar 3, 2009 11:27 am
mole wrote:
This is a classic example of   i would never tuck it to you [ HONEST]. Its very doubtful that catlady will ever buy a supposed high quality piece of german technology again.</p><p>You could of bought a 59.95 dirt devil and got the same outstanding service.</p><p>I would venture to say that the dealers relationship with miele is terminated,hence shut off from getting parts.</p><p>out of work, hungry, cant find a job, i hear your miele makes for a good stew.............</p><p>regards</p><p>MOLE

Hi MOLE,

Let's wait and see. The real issue here is -- Now that you've got my money, what are you prepared to do for me?

I called the 800 number in advance myself to be sure they were on the ball at Miele. Calls for vacuum issues appear to be outsourced to the UK I believe as the woman I spoke with had a British accent. However, there wasn't a long wait and she was certainly attentive and helpful. It was she who right off the bat offered to make a follow-up call to the vendor and I can't say I wasn't impressed. It's been a long time since I've heard a customer service rep say anything more than, "Duh."

This person was also able to inform me, without prompting, of the difference in the hose fitting on the test models and supplied me with a part number. I have only seen the near like with Sears but I did have to a bit of digging to get the info I needed save on a hose repair.

I was very pleased with the level of service thus far and will be even more pleased, if Melanie is provided a good result, as should be. Yeah, she could have gotten a Dirt Devil but didn't as she was aiming for a machine she could have around for while. Nowadays, you and I know that doesn't come cheap. Since she's taken the plunge with Miele and is under warranty she has every right to anticipate fast and proper service. If Miele follows through in the fashion a a so-called maker of prestige goods as expensive as its are should, then buying the S7 will have been worth it.

Best,

Venson
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #282   Mar 3, 2009 11:42 am
I contacted Miele yesterday and told them about the issues I am having.  They asked me to call back this morning with my serial # and I did.  I spoke with the lady with the British accent this morning.  She was very apologetic to me and she said she is going to speak with another person and call me back with instructions on what to do from here.  I have not contacted my Vac Shop yet because Miele asked me to wait until they contact me.  They seem very happy to help me work through these issues with my Vac Shop.  I was happy with the phone call this morning so we'll see what I'm to do once they call me back.  I'll update when I have more information.  I just hope this doesn't ruin my relationship with my Vac Shop guys.  They've been really good to me and I hate to cause them any problems.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #283   Mar 3, 2009 12:22 pm
Thanks Melanie. This in no way should hurt your relationship the people at your local vac shop. I don't think Miele is going is going to be harsh with the dealer. Right now with money being hard to come by, I think Miele wants to keep both consumers and vendors happy by providing a way to bring the cleaner back to its original condition in an amicable way. Do be sure to learn whether Miele is prepared to replace the entire machine.

If discussion about the matter arises by way of the folks at the vac shop, simply inform them that the vacuum was not in the best of shape when they handed it back to you, which should be obvious to them, and that you are doing your best to gain a satisfactory solution to that. Also, politely remind them of what you paid than for a machine that is not yet a year old and ask if you don't deserve after what would be considered a minor repair a vacuum that looks the same way as when you brought it in. As well, if the resulting damage is due to their being supplied redesigned parts supplied by Miele it is up to Miele to take responsibility.

Unless they gave you the vacuum free, you should feel no guilt about wanting to have your machine looking good as well as working well. You've paid for it. Considering the expense, if you took the family car in for a minor repair and unnecessary damage was done would you let it go by?

Good luck,

Venson
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #284   Mar 3, 2009 1:02 pm
BTW, this Miele replaced a crappy Dirt Devil that had to be replaced twice in the 2 years I owned it.  I had problems with it after the first month, then the motor went after about 6 months, then the replacements motor went after a year.  I don't think I'll ever buy a Dirt Devil again.  I'll admit that I use my vacuum cleaners almost daily, but I do try to keep them clean and take care of them.  I even have them serviced yearly trying to keep them usable.  I do my best to take care of what I buy.  I don't have a lot of money to throw away.  That's why I invested in a Miele.  Hopefully they'll treat me right.  I think they will just from talking to them.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #285   Mar 3, 2009 1:07 pm
catlady wrote:
BTW, this Miele replaced a crappy Dirt Devil that had to be replaced twice in the 2 years I owned it.  I had problems with it after the first month, then the motor went after about 6 months, then the replacements motor went after a year.  I don't think I'll ever buy a Dirt Devil again.  I'll admit that I use my vacuum cleaners almost daily, but I do try to keep them clean and take care of them.  I even have them serviced yearly trying to keep them usable.  I do my best to take care of what I buy.  I don't have a lot of money to throw away.  That's why I invested in a Miele.  Hopefully they'll treat me right.  I think they will just from talking to them.

Melanie


Hi Melanie:

You'll be treated as you should for making a high end MIELE purchase and expecting it to be repaired under warranty in a manner worthy of the MIELE slogan:  Immer besser [always better].  Keep us posted, please.  

Carmine D.

Model2


~ It Beats...as it Sweeps...as it Cleans ~

Location: England
Joined: Jan 8, 2009
Points: 155

Re: The New Miele Upright Cleaner
Reply #286   Mar 3, 2009 1:36 pm
Miele S 7210 - the Which? Magazine verdict:

Test criteriaRating
Cleaning
Carpet 5 stars
Laminate floors 5 stars
Floorboards 5 stars
Walls and corners 4 stars
Performance
Allergen retention 5 stars
Pet hair  5 stars
Noise 3 stars
Ease of use
General use  4 stars
Emptying  5 stars
Cleaning stairs 2 stars
Manoeuvrability  4 stars

With an overall score of 76%, this cleaner is the highest-scoring upright cleaner currently available, and the second-highest scoring cleaner overall. The S7210 is the entry-level model - the rest of the range have not yet been tested.

Immer besser indeed!  

~ However Clean - Hoover Cleaner ~
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #287   Mar 3, 2009 1:50 pm
Thanks Model2,

You've made my day.

Best,

Venson
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #288   Mar 3, 2009 4:12 pm
Model2,

Have you forgotten that Carmine says Which ratings are not to be believed ?

Model2


~ It Beats...as it Sweeps...as it Cleans ~

Location: England
Joined: Jan 8, 2009
Points: 155

Re: The New Miele Upright Cleaner
Reply #289   Mar 3, 2009 4:56 pm
HARDSELL wrote:
Model2,

Have you forgotten that Carmine says Which ratings are not to be believed ?



I'm aware a lot of people say a lot of things on this site, and I take them all with a pinch of salt

~ However Clean - Hoover Cleaner ~
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #290   Mar 3, 2009 5:35 pm
Model2 wrote:
I'm aware a lot of people say a lot of things on this site, and I take them all with a pinch of salt


And I take them with a grain of salt!

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Update
Reply #291   Mar 10, 2009 11:54 am
I spoke with Miele again and they are sending another replacement hose to my Vac Shop.  They said there should not be a difference in the hose from my test vacuum and the hose for the released vaccum, but they did make some changes to make the hose stronger than what the test vacuum had.  However, the fit and size should not be different.  They could not find the order for the replacement hose from the Vac Shop so they are sending a replacement hose directly from Miele to the Vac Shop.  I asked him what they will do about the damage and they asked me if it was very bad or minor.  I explained that it was not severe, but there are small chunks of the plastic missing and cut out from around where the hose connects to the vacuum.  It is very noticeable to me and my husband.  He said he spoke with the Vac Shop and they told him they had to remove the back to replace the hose and may have damaged it then.  He stated to deal with one problem at a time and to first make sure my new hose will work out.  I'm not sure if I'm happy with that response, but I will be patient and see how this plays out.  I see no reason to complain if in the end everything gets resolved. 

My Vac Shop still has not received the new hose, so right now I'm waiting for that to come in.

More to come...

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #292   Mar 10, 2009 1:04 pm
Hi Melanie:

Glad to hear progress is being made.

Here's the question to ask your local MIELE dealer after the old hose is replaced with the new MIELE hose.  If I were to come in as a customer and ask for this body damage to be repaired by you to bring my MIELE S7 back into the original new condition it was before the hose replacement, what would have to be done and how much would it cost?  After the local dealer tells you, then ask them to do it and tell you when it will be ready for pick up!  If your local dealer refuses, tell them you'll take it up directly with MIELE.  If the local dealer still refuses, then go directly to MIELE.  You don't want to do business with that MIELE dealer in the future.  The local dealer has to satisfy you.  Not the other way around.  If the local dealer can't meet with your satisfaction, MIELE will. 

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #293   Mar 10, 2009 4:14 pm
The customer service you are getting is TERRIBLE! As a Miele Dealer I must say how embarrassed I am. What galls me the most is your dealer is no small timer in the Miele vac business if he had a prototype model for sale, as they were only given to the select few. No way I would treat you like that. COMPLAIN! COMPLAIN! COMPLAIN!
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #294   Mar 10, 2009 5:36 pm
Hi Melanie,

I'm glad to learn that you've got ball rolling on this. By all means do follow Carmine and Lucky1's advice. Stay on the dealers case until you get a solution you can live with. I still think the shop must have tried to do a quick fix as Miele has no record of them requesting the proper replacement part. Aa I recall, this shop also had a hard time in getting it together about even S7 dust bags. Anyway . . .

Best,

Venson
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #295   Mar 10, 2009 5:57 pm
I would start screaming at the top of my lungsThe machine is under a year old,it should be replaced by either miele or the dealer.Or get a full refund and buy elsewhere.........

MOLE

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #296   Mar 10, 2009 7:00 pm
mole wrote:
I would start screaming at the top of my lungsThe machine is under a year old,it should be replaced by either miele or the dealer.Or get a full refund and buy elsewhere.........

MOLE

Hiya MOLE,

So would I but everybody's got to work out things at their own speed. Melanie's trying to move toward an amicable solution to the problem so that she can maintain continued -- friendly relations with her local dealer whom she may have to go back to one day. In such cases you have to adamant about what you need but at no time let on how stupidly you think the situation was handled. I usually don't get hot under under the collar until appears my message isn't getting through after a careful conveyance of it.

A good result can be brought about but requires just plain old straight talk by way of clearly defining what you want and/or what you know your entitled to. Nonetheless, this matter should not be allowed to go by without the shop doing what should have been done in the first place.

As far as Miele's concerned, it seems to have been on the ball so far. Even though I don't like the sense of "over-control" by way of the company's pricing mandates, I have never heard of a company with information systems so fine-tuned as to allow a customer rep to know that parts weren't ordered in the first place. If there are no major differences in how the back panel of the S7s(I think it's made up of more than one piece), I'd think Miele should simply supply the piece that is damaged and have the dealership put it on pronto.

Keep the faith "Cat Lady" . . . The race isn't given to the swiftest or strongest but to the one that holds out until the end.

Venson
Vernon


Joined: Jan 21, 2008
Points: 69

Re: The New Miele Upright Cleaner
Reply #297   Mar 10, 2009 7:58 pm
Venson wrote:.

Keep the faith "Cat Lady" . . . The race isn't given to the swiftest or strongest but to the one that holds out until the end.

Venson

Or until the legal profession gets involved, in which case you'll end up losing even if you win. 

Vernon
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #298   Mar 10, 2009 9:47 pm
Vernon wrote:
.<BR><BR>Or until the legal profession gets involved, in which case you'll end up losing even if you win.  <BR><BR>Vernon

Hi Vernon,

It's possible for just about any kind of adversity to fall out of the hat and muck up your progress. Yet, if you're the kind of person who gives up upon the first "No" or "So sorry, there's nothing we can do," then you won't get far.

What's important is to have your mind made up to persevere and to believe that you can and will get to where you need to go. If you do not, that's when failure is a sure thing.

Believe me, there's no exception in my case. I am told daily of what I should not anticipate having or happening. I am told daily all kinds of off-the-wall stories by excuse givers as to why this thing or that can't be done. What I have learned in past that most of that is baloney. If it is something I have a right to -- especially in regard to money spent -- I do my best to get it and do most of the time. As well, I have no qualms about politely informing proprietors at establishments that can't give me proper product or service that I won't be shopping there again or recommending them.

Despite Barnum's claim that a sucker is born everyday, consumers should never be left to believe that after spending hard-earned cash they are just pawns on the board. They are not. Your dollar still swings a lot of weight. Besides which, Miele is a company that attempts to make a name off -- depending who you talk to -- producing quality product. The like has to be backed up by quality service. And Miele should be doing its best to keep its authorized service providers on track because what they do reflects on the company. If Miele vac purchasers can't expect that, MOLE's right -- you might as well save your money and go buy a Dirt Devil or any other cheap piece of junk in the stores.

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #299   Mar 11, 2009 7:35 am
Admittedly, I have on occasion resorted to MOLE's approach and sometimes even more aggressive means to assist with a mutual meeting of the minds on a consumer satisfaction issue.  It's called: "Making an offer you can't refuse!"

But.............Venson's approach is in line with St. Paul who tells us in all our words and deeds wear the breast plate of righteousness!  Cat Lady has done that very well so far and should continue until an amicable end.

Carmine D.

This message was modified Mar 11, 2009 by CarmineD
catlady


Joined: May 28, 2008
Points: 77

Another Update
Reply #300   Mar 11, 2009 12:11 pm
I spoke with my local Vac Shop this morning.  The Miele rep did tell me he spoke with the Vac Shop regarding this issue.  When I spoke with them they said they are not aware of the issue and do not have an order for a new hose in.  He was suprised when I told him that he had damaged the vacuum.  The Miele Rep told me that he did mention it to the person he spoke with.  My Vac Shop rep asked me how bad it was damaged and when I told him about the plastic having some small chunks missing from it he sounded doubtful (like he wasn't really sure to believe me or not).  He then put me on hold and apologized stating he was very busy.  He then told me he had to "pry the crap out of the Miele to get it open to put the hose on" and I then felt a bit rushed off the phone.  Maybe he's just having a busy day.  He's always very nice and fun (joking around with me) when I go into the Vac Shop.   I'm sure the damage was unintentional, but I have a hard time believing that they did not notice it before they returned the vacuum to me.  It is obvious.  Miele did tell me that my Vac Shop has a good reputation with them and I do believe that.  Remember, these are the same guys that let me come back time and time again with litter and hair to vacuum up.   They were patient with me while I tested several vacuums in the shop by vacuuming around the shop being constantly in their way.  Heck, they even threw various things on the carpet for me to vacuum up.  LOL  They had a clean floor when I left.

I called Miele back and they put me through to parts.  Parts said the hose is on back order but they expect a shipment from Germany in the next couple of weeks.  They stated my Vac Shop should have the hose by the end of the month. 

Once again, I'm waiting to see what happens, but feeling a bit ansty to resolve this. 

One other thing I forgot to mention before...when I told the first Miele rep what I paid for my test vacuum he said "Oh, you paid for the test model?".  I asked him if I was not supposed to pay for it and he then stated he wasn't sure how they handled the test vacuums.  I'm starting to think I just want the vacuum replaced with the same model, but a new one at this time.  But I'll be happy if they just fix everything.  The vacuum works fine.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: Another Update
Reply #301   Mar 11, 2009 2:13 pm
catlady wrote:
. . . He then told me he had to "pry the crap out of the Miele to get it open to put the hose on" and I then felt a bit rushed off the phone.  Maybe he's just having a busy day . . .

Hiya Melanie,

That's exactly what I meant. The person doing the work should have either immediately spoken to someone else in the shop or called the manufacturer for advice to avoid the problem. The manner in which the back of the machine is constructed is not necessarily easy to figure out by anyone. I looked inside the bag chamber in mine and saw only six spots where screw heads were visible. Two appeared to be there for holding the pre-filter mount in place and the other set up top were for the bag mount. (Correct me if I'm wrong Lucky1.) The last two, uppermost, appear to hold the panel for the display for suction settings in place and were heavy and may be, just guessing, the screws that lead to easier disassembly of the machine. In any event, I won't say too much as I was not there looking over their shoulders.

The S7 has a lot of intricacies -- even down to the little spring-loaded cover that closes the hole for the spur on the hose handle that keeps it locked in place when not using attachments. I have dismantled and put back together a number of vacuums but don't recall as many with as tight a design as the S7. Not a bad thing. Bottom line, common sense would say -- holler for help before you risk damaging the machine's casing.

The squeaky wheel gets the oil. Keep making regular polite calls until the situation is resolved. The bums rush on the phone is merely because they know they are at fault.

Venson
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #302   Mar 11, 2009 9:58 pm
Hi Melanie!

In your shoes, I would speak to the Miele rep, and simply review with him the sequence of events this far:

1) You made an expensive Miele purchase in good faith

2) Your expensive new Miele had a part failure

3) The vac shop the rep supplies product to DAMAGED your vacuum, by his own admission he had to pry the casing apart, and he returned it to you damaged, and with a less than satisfactory repair.

4) The rep informs you that you purchased a 'test' model

5) You are now informed that you must wait at least another two weeks for the part to arrive.

I would flatly state that you sought input from Abby's guide vac gurus, and we are all waiting to see whether Miele, the rep, and the vac shop are going to take this opportunity to proactively turn this mishap into a customer service triumph by simply exchanging the vacuum, or by doing as little as possible as late as possible, let it slide into a debacle. The rep is empowered to make this call. I have witnessed a Miele rep make the decision to cover a cordwinder under warranty after seven years. This is not your mistake, your error, or your fault. Miele has worked for nearly 25 years to get the name recognition they now enjoy in the US. They are counting heavily on their reputation to ensure a successful product launch with the S7 series. It's time for them to show what that glowing reputation is really worth. You have been more than patient. You, the customer should not bear the brunt of Miele's faliure to adequately train their dealers in the proper repair of their product. You are in the right. If the head of the US sales organization for Miele knew about this, there is no doubt in my mind that both the shop owner and the rep would be reprimanded. Enough with the excuses. They have S7 s New In Box. Why are they hesitating? Who has to eat the cost of the vacuum is irrelevant, and not your concern. If a dealership damaged your brand new automobile, would you wait for a fender simply because the car still was driveable? This is just unacceptable. Both the vac shop and the rep are using your desire to be equitable and reasonable to con you into keeping a vacuum the vac shop damaged under an in warranty repair. Are they willing to offer you compensation for keeping the vacuum? If not, then you should have a new one as soon as tomorrow, and they should be glad to do it.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #303   Mar 12, 2009 7:45 am
Well said Trebor.  I believe vacuum makers/reps "police" this site and are following Catlady's developments closely.  The MIELE rep may/may not have a personal and professional relationship with the local MIELE dealer.  Usually they do and are loyal to the local dealers.  Their bread and butter.  Corporate is Catlady's best recourse if the local MIELE dealer can't satisfy her.

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #304   Mar 12, 2009 10:36 am
Carmine said: "Well said Trebor."

Thank you, Carmine. All those thousands of vac demos, design presentations, and years of Toastmasters have paid off when it's time to string a few words together.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #305   Mar 12, 2009 12:44 pm
Trebor wrote:
and years of Toastmasters have paid off when it's time to string a few words together.

Trebor


Excellent!

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #306   Mar 12, 2009 2:00 pm
(If it means anything) I actually had an S7 Customer come into the store today saying how fantastic a job their new vacuum is doing on their floors!
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #307   Mar 12, 2009 2:18 pm
Lucky1 wrote:
(If it means anything) I actually had an S7 Customer come into the store today saying how fantastic a job their new vacuum is doing on their floors!

Of course it means something. Hope you sell many more.

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #308   Mar 13, 2009 11:25 am
Just got an email from eBay today. About 10 Miele S7510s are up for sale in the UK for the equivalent of slightly under $500 each (GBP 359.58). Is that a deal? I checked online by way of Argos and some other online vendors but don't see Miele uprights in their inventory though several canisters are offered.

Thanks,

Venson
Model2


~ It Beats...as it Sweeps...as it Cleans ~

Location: England
Joined: Jan 8, 2009
Points: 155

Re: The New Miele Upright Cleaner
Reply #309   Mar 13, 2009 1:19 pm
Venson wrote:
Just got an email from eBay today. About 10 Miele S7510s are up for sale in the UK for the equivalent of slightly under $500 each (GBP 359.58). Is that a deal? I checked online by way of Argos and some other online vendors but don't see Miele uprights in their inventory though several canisters are offered.

Thanks,

Venson



Argos don't stock the more expensive Mieles - no powernozzle models, for instance.

The S7510 can be found brand new on eBay for as low as £295, plus £8 shipping. Looking at online retailers:

- appliancenet has it for £289.48

- Buyers & Sellers has it for £299

- Redhill Appliances has it for £308

- electricshop.com has it for £309.99

- Hughes Direct has it for £320

- Kitchenscience.com has it for £323.18

- appliancesdirect.co.uk has it for £325.92.

- 365electrical has it for £329

Some have slight additional shipping charges, but even factoring that in, all of them seem to cost less than £359.58. Since the TOL AutoCare HEPA S758 can be found from online retailers as low as £344, the eBay deal you mention doesn't sound like such a bargain!

~ However Clean - Hoover Cleaner ~
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #310   Mar 13, 2009 1:27 pm
Model2 wrote:
Since the TOL AutoCare HEPA S758 can be found from online retailers as low as £344, the eBay deal you mention doesn't sound like such a bargain!

Thanks Model2,

I was trying to get price comparisons for Europe and the U.S. Here, prices range as high as $950.00 for the two top S7 models.

Best,

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #311   Mar 16, 2009 1:44 pm
Hiya Melanie,

Any news yet?

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #312   Mar 16, 2009 2:06 pm
Hi,

I've been looking around for vacuum news of interest. Haven't found a lot but was most surprised to learn that March is National Vacuum Month.

AND - - the following link leads to an article regarding an inventive Miele dealer down Texas way. He's going for a "Spring Cleaning Kick-off" event.

http://news.yahoo.com/s/prweb/20090316/bs_prweb/prweb2230394_1

Venson
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #313   Mar 16, 2009 9:33 pm
HEY! MIELE! ARE YOU LISTENING?

As a group the regular posters to this forum are some of the most vac savvy and thus influential people in the vac buying decisions of family, friends, aquaintances, and co-workers. This delay is not setting well with me, for sure, and I have already informed no less than three people to hold off buying a vacuum and to expand their research into other brands besides Miele. Unresolved complaints about vacuums in particular seem to linger on the net. Look at the sheer volume of Kirby complaints alone that are still there after 2,5,even seven years. And not just Kirby, there is plenty of well deserved blame to share. GET OFF YOUR DUFFS AND GIVE THIS WOMAN A NEW S7! Live up to your reputation, prove you are for real. "Immer Besser" must apply to customer satisfaction, as well as product or it is meaningless. This really is a deal breaker, and you have no way of knowing how much damage your delay has already done, but the only way for Miele to come out a winner is to exchange out Catlady's Miele S7. DO IT! If you think you are winning by delaying, you have already lost, and the end has already begun. It's how it always starts, "You can't please everyone, so a few dissasisfied customers don't really matter." Really? Ask Circuit City about that.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #314   Mar 17, 2009 7:35 am
Hear hear.  Well said.  As is this short blessing appropo for the feast day of St. Patrick who it is said quipped that a little non-sense in a saint's life is good for the soul.

St. Patrick's Toast:

May those who love us, love us.

And those who don't love us, may the Lord turn their hearts.

And if He can't turn their hearts,

May He turn their ankles, so we'll know them by their "limpin."

Carmine D.

This message was modified Mar 17, 2009 by CarmineD
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #315   Mar 17, 2009 8:09 am
Hey Carmine!

Thanks for sharing, I had heard that before, but was unaware that it was attributed to St. Patrick.

I have always loved St. Patrick's Day, I'm half Irish.

Erin go Braugh (Gaelic for 'Ireland Forever)

Trebor

RAD1


Joined: Dec 6, 2008
Points: 17

Re: The New Miele Upright Cleaner
Reply #316   Mar 17, 2009 12:57 pm
Trebor wrote:
HEY! MIELE! ARE YOU LISTENING?

As a group the regular posters to this forum are some of the most vac savvy and thus influential people in the vac buying decisions of family, friends, aquaintances, and co-workers. This delay is not setting well with me, for sure, and I have already informed no less than three people to hold off buying a vacuum and to expand their research into other brands besides Miele. Unresolved complaints about vacuums in particular seem to linger on the net. Look at the sheer volume of Kirby complaints alone that are still there after 2,5,even seven years. And not just Kirby, there is plenty of well deserved blame to share. GET OFF YOUR DUFFS AND GIVE THIS WOMAN A NEW S7! Live up to your reputation, prove you are for real. "Immer Besser" must apply to customer satisfaction, as well as product or it is meaningless. This really is a deal breaker, and you have no way of knowing how much damage your delay has already done, but the only way for Miele to come out a winner is to exchange out Catlady's Miele S7. DO IT! If you think you are winning by delaying, you have already lost, and the end has already begun. It's how it always starts, "You can't please everyone, so a few dissasisfied customers don't really matter." Really? Ask Circuit City about that.

Trebor


A bit harsh, don't you think Trebor? Miele is very good at standing behind their products. After all, it was the VAC SHOP problem as well. Miele has already stated to her that they will replace the hose and Catlady has been in talks with the proper departments. I don't think they are "delaying the process" on purpose. What else do you want them to do? If Miele decides that a new S7 is in order for her, then I am sure they will handle appropriately.
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #317   Mar 17, 2009 6:34 pm
Rad 1,

The Miele rep has the authority to make the call to replace the customer's S7. As I said, I personally witnessed  a Miele rep authorize  a cordwinder replacement seven years after the sale, and a wand replacement four years after the sale. The reasoning? "A 700.00 vacuum should not have these kinds of mechanical failures. We are not talking solely about a mechanical failure, we are talking about an error on the part of the retailer, who should have either looked up the repair procedure, or called upon Miele's repair resources. The customer paid for a new vacuum, and has every right to expect it to be returned to her without damage inflicted by the shop that is supposed to be qualified to repair it. I am not saying it was intentional, but I am saying that anything less than immediate exchange is unacceptable. There simply is no justification or excuse for anything else. Every company has people who handle escalated complaints, even Miele. Melanie just has not gone high enough yet. I think the problem lies in the rep's inexperience in dealing witha situation of this nature. Heck, at this point the DEALER should exchange it out and argue about the cost with the rep and Miele later. The number one rule of retail is "satisfy the customer." Once in a while you get taken adavantage of, but it is more cost effective to make the customer happy, and ask later, "How can we avoid repeating this event?" rather than delaying a satisfactory resolution. By the time what should have been done right away finally is done, it no longer seems satisfactory because of the time aggravation and  frustration involved in trying to get the issue resolved. By now, I would have called the BBB about the matter. I'm livid and it's not even my vacuum. Melanie, it's time to take off the gloves and get it done. Call Miele customer service and tell them, politely but firmly you want to speak to someone who has the authority to settle customer satisfaction disputes of under 1000.00. You will permit them to transfer you ONE time. Explain, again politely, that you do not want to be transferred just to be shoved off onto someone else, that you want someone with real authority to resolve your issue.

And if that doesn't do it, call your local TV consumer reporter. Trust me, the shop will not be abe to give you a new vacuum fast enough. Be sure to give ALL the names of everyone you spoke with at Miele, including the Miele rep. Lots of people who have never even heard of Miele yet are potential customers. Think about it, do they really want the first time someone hears the Miele name to be negative? You are in the driver's seat, and if they don't see that, they are already in the ditch.

I was a branch manager for FOUR years for Electrolux. I fixed a lot of customer issues by simply saying, "Every penny you save on customer satisfaction is one more penny of the golden name of Electrolux turned to tin. It's not her fault we sold her a cheaper product on the reputation we used to be worthy of. It is not the customer's abuse of her machine that is at issue here, it is our abuse of her trust." I had my own file in James McCain's office full of letters from satisifed customers who were thrilled with the service they received from my branch. Time is of the essence in these matters.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #318   Mar 17, 2009 8:22 pm
MIELE deserves the first effort before any bullets fly.  Catlady is proceeding correctly and should continue.  It's a vacuum.  Time is of the essence and lives are at stake in Sherlock Holmes not vacuums.  Takes time.  Be patient.

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #319   Mar 17, 2009 10:05 pm
Hi Carmine!

You're right, it is not life and death. I just have a difficult time understanding why this is still an unresolved issue. It's not the customer's fault, so fix it. My perspective is colored no doubt by the two years I sold appliances on commission. The major appliance manufacturers are in bed with each other, and make appliances for more than one brand name and one retailer, which is not the case at all with Miele. A change of color, an extra accessory or two and voila, an 'exclusive' model, but the same warranty applies. What I experienced all too often was failure of a customer's major appliance. Once it was delivered, it was within the manufacturer's purview, and HHGREGG simply washed their hands of it. A mom with three kids and an infant? 250.00 worth of groceries spoiling? So sorry, no loaners, not company policy to provide them. Food loss? Shoulda bought the extended warranty so it would have been covered. So, the process begins with the rep, who has to find out which manufacturing plant is to blame, and the poor customer, who will eventually get a factory rep out to repair the defective unit, has to live without a fridge, a washer, a dryer, a stove until the dust settles and the factory who goofed ponies up and makes good on the defective unit to the brand name appliance who then reimburses the retailer for the repair or replacement. Heaven help the poor sucker who is told on the first service call, "Sorry, can't fix that compressor, have to wait for a replacement." That is a nightmare for sure, something not to be wished upon one's worst enemy. Miele is unemcumbered by inter-corporate beauracracy, and is privately held. (Answering to the stockholders as the final word puts customer service in the toilet. Ask anyone who has worked for a company that transitioned from privately held to publicly traded.) I felt so helpless and frustrated at being powerless to do anything to help these customers who understandably were outraged. But I am holding my ground at telling people not to buy a Miele until Melanie's issue is resolved. She is not the only person who is experiencing this, you can bank on it. I'd wager Miele is putting out crash courses in repair and service on the S7's. How many prototypes were sold? 10,000, 20,000, 50,000? Only a person wanting a really good vacuum is going to shell out for something like an S7, and the vac shop owners/employees have to do a good job of selling to get them sold. This is an escalated customer service issue, the kind of incident that warrants the next thing to loss of life and limb. And the store/rep/Miele need to step up to the plate and just exchange the freakin' vacuum, even if the store/rep/company split the cost three ways, and take the damaged S7 back, fix it and sell it for enough to offset the loss of the store. (Did the stores even pay for the prototypes, I don't know?)  I guarantee you the store, the rep, and the Miele company have already spent enough time on this incident that they cannot come out ahead. Can you imagine the opportunity they have forfieted?

"Yes, I bought one of those new Miele uprights, and I love it. My vac shop recommended it, and they were right, it is perfect for my needs. There was this little problem with the attachment hose, it popped out, and when they repaired it there were these big gouges in the plastic, but they took care of it right away, gave me another new one, delivered it to my door and said this one would not have the same problem. If you need a new vacuum, I defintely recommend it, and the shop where I bought it. I am thinking about a Miele dishawasher when ours needs replacing in a year or two."

Vs.

"Yeah, the vacuum works ok. I like it fine, but it does bother me that those gouges are there, after all, shouldn't they know how to fix it if they sell it? I paid a LOT of money for this vacuum. I sure hope nothing else goes wrong with it. It's been almost a month. The owner of the vac shop promised me no vac company had the quality and the customer service like Miele. We'll see. I've spoken to the Miele rep, and to the customer service department, and the vac shop, and all they have promised is to replace the part they damaged whenever it gets here. I'm not really sure it was worth the money if this is all the better their customer service is. Like I said it cleans well, but these are brand new models, maybe all the bugs are not worked out yet. I was thinking about maybe getting a Miele dishwasher, but sure don't want anything like this to happen again."

Do you understand why I think they way I do?

Trebor

 

This message was modified Mar 18, 2009 by Trebor
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #320   Mar 18, 2009 7:25 am
I supect neither scenario will unfold just as you told.  However, the likelihood of a version more closely resembling the facts and circumstances of the first model is more the MIELE method.  IMMER BESSER! 

Carmine D.

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #321   Mar 18, 2009 8:39 am
Trebor,

We need more like you in customer service. When a consumer pays for a premium product they should receive premium service.  I blame the vac shop as much as Meile.  They chose to make the halffast repair. Still, Meile should not take 3 to 4 weeks to discipline the shop and get the vac repaired to like new or replaced.

Carmine is content with slow service by the shop and Meile.  He has been very critical of another brand purchased at big box stores because they took 2 to 3 weeks to be repaired. 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #322   Mar 18, 2009 8:47 am
Not quite.  Catlady has her vacuum and it's working superb.  The repair was done in a day if I recall correctly.  Her concern and MIELE's is the outward condition and appearance of the vacuum after the repair.  The big box brand repairs for the premium price paid leaves the vacuum customer w/o a vacuum for a minimum of 2-3 weeks and requires shipping time, cost and effort.  

Carmine D. 

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #323   Mar 18, 2009 10:04 am
Yeah the dealer “worked” with the lady, was patient, etc.  At the end of the day they did a hatchet job with the mind-numbing task of replacing a hose.  This parts swapper should take responsibility for their blunder.

DIB


Vernon


Joined: Jan 21, 2008
Points: 69

Re: The New Miele Upright Cleaner
Reply #324   Mar 18, 2009 10:56 am
Trebor,

Very well put.  I couldn't agree with you more!  This is a classic example of  " if we do nothing, eventually the problem will go away, (the consumer just gives up from frustration)".  The company pats themselves on their backs for keeping warranty expenses in check.  So what if we have a disgruntled customer, can't please everyone, but, we saved a couple of hundred dollars on the bottom line.  Oh, aren't we smart managers!  Sick, Sick Sick.  Is everyone taking moral and ethical lessons from the big banks these days???

Vernon
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #325   Mar 18, 2009 11:48 am
Sorry I haven't updated.  I've been really busy.

I called Miele on Friday and explained my frustration with the situation especially since vacuuming using the tools has become such a pain because they keep falling off.

The Miele Rep told me that he would make a note of that in my record and he also told me that the hose should be at my Vac Shop this week.  There was more to the call, but overall, I was dissatisfied with the response from the Miele Rep because I feel that my issue, especially with the damage is being ignored.  At this time I do not feel like I am being taken seriously and I will step up and speak with a higher up at Miele. 

Oh, I also told them that the red tab (bag full indicator?) does not work, never has.  However, I check the bag frequently because I fill them quickly so it was never an issue.  He told me that I shouldn't go by that indicator because it's just there mainly in case I get a clog in my hose and that I should always open the door to check the bag.  Even though it's never been a problem for me, I was really ticked off because once again, I felt blown off.

My Vac Shop left me a message yesterday that the hose is in and now I just have to find time to get the vaccuum to the shop.  They are usually closed by the time I get home from work.  I'm looking forward to taking the vacuum in and seeing how things are handled from here.  I'm going to try to get it there Saturday.  I have been thinking about what some of you have posted about just replacing the vacuum and the more I think about it, the more I think I would prefer a replacement at this time.  I was a test model and I have already had a couple of problems with this vacuum, plus the damage done by the Vac Shop.  It would make sense to replace the vacuum with a released (not sure if that's what the new ones are called) model.  I think I mentioned that the other issue I had was that the vacuum stopped going down all of the way to vacuum under furniture.  The Vac Shop easily fixed that by taking the vacuum apart and putting it back together.  They could not figure out what the problem actually was.  There's a short warranty on this vacuum (2 years I think) and I'm quickly approaching my 1 year already.  I'm thinking they need to expand the warranty on this model for sure.

Melanie 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #326   Mar 18, 2009 12:42 pm
Hi Melanie:

It appears that you are becoming more disenchanted with your purchase:  i.e., Bag full indicator, short length of warranty, test model [read display and demo] and perhaps other issues that you have not mentioned.  Out of my own curiosity would you mind saying if you had the buy decision to make again, would it be the same?  Or different?  If the latter, what would you consider over yours?

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #327   Mar 18, 2009 12:51 pm
Vernon wrote:
Trebor,

Is everyone taking moral and ethical lessons from the big banks these days???

Vernon



It's not the banks per se, it's those in charge.  Having and taking courses in ethics does not guarantee that the ethics will be employed.  All CPA's are required to take [and pass] ethics courses in order to practice their profession.  Some of these very persons are the ones in charge of the failed banks and financial institutions.  When I look at the alternative, putting Congress in charge of the ethics of the people at the banks, I don't get a warm and fuzzy feeling either.  Taxpayers get the short end either way.

Let's not forget Bernie Madeoff.  The biggest crook in history.  Not affiliated with any bank, business [save his own] nor an accounting professional.  Just a normal run of the mill homo sapien with a crooked streak for his own gain at the expense of others.  Life in prison.  20 years of penance for 20 years of pay.

Carmine D.    

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #328   Mar 18, 2009 12:57 pm
Tho I must admit that I was intrigued with Senator Grassley's advice to the banking industry employees who made off with the huge taxpayer funded bonuses.  He said and I paraphrase:  Do what the Japanese do, come bow your heads, ask for forgiveness, then go commit suicide.  Perhaps the Japanese hold themselves to a higher ethical and moral standard than the USA business leaders.  I wonder if the Honorable Senator would say and expect the same [Japanese] standard for his peers in Congress?

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #329   Mar 18, 2009 1:16 pm
CarmineD wrote:
I wonder if the Honorable Senator would say and expect the same [Japanese] standard for his peers in Congress?</p><p>Carmine D.

Now, now -- "Do as I say, not as I do."

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #330   Mar 18, 2009 1:35 pm
Hot flash!!! Per the NY Times online . . .

A.I.G. Chief Expected to Offer Bonus Compromise

Edward M. Liddy, the embattled chief of American International Group, is expected to tell a House committee that he will ask employees who received widely criticized bonuses last week to give half the money back.

Venson
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #331   Mar 18, 2009 1:44 pm
CarmineD wrote:
Hi Melanie:

It appears that you are becoming more disenchanted with your purchase:  i.e., Bag full indicator, short length of warranty, test model [read display and demo] and perhaps other issues that you have not mentioned.  Out of my own curiosity would you mind saying if you had the buy decision to make again, would it be the same?  Or different?  If the latter, what would you consider over yours?

Carmine D.


That's a tough question to answer.  I still love the functionality of my vacuum.  It still works great and I've gotten over my initial shock and anger at the cost of the bags.  However, the issues are definately turning me off from buying from Miele again.  I did so much research and tested so many models.  Perhaps the only other model I would really want is the Riccar Radiance.  I read so many reviews on those, but my Vac Shop does not carry them so I did not test one. 

Now that said, the Vac Shop does have the hose in now and I will take the S7 down Saturday for the repair and to see what they plan to do about the damage to my vacuum.  I may walk out a happy customer.  I hate to complain too much, but I know my frustration is showing.  So far I am not happy with the customer service from Miele and I am disappointed because I expected a more "Yes I understand and we will fix this right away" attitude.  What I have received is a very friendly "We'll fix this, but lets try these things first and it's okay if that doesn't work, it's not important anyway" attitude.  I think the attitude about the bag indicator is what really set my frustration off.  Even though it's not important to me, it should be to them.  They made the vacuum cleaner.  Maybe I should not have mentioned that it wasn't a big deal to me.  I really only threw it out there as a "While we're on the subject" item. 

I really wish these issues would have come up while I was receiving the surveys.  I did mention the bag indicator problem on the surveys.

I'll post again after my visit to the Vac Shop Saturday.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #332   Mar 18, 2009 2:28 pm
catlady wrote:
That's a tough question to answer.  I still love the functionality of my vacuum.  It still works great and I've gotten over my initial shock and anger at the cost of the bags.  However, the issues are definately turning me off from buying from Miele again.  I did so much research and tested so many models.  Perhaps the only other model I would really want is the Riccar Radiance.  I read so many reviews on those, but my Vac Shop does not carry them so I did not test one.  </p><p>Now that said, the Vac Shop does have the hose in now and I will take the S7 down Saturday for the repair and to see what they plan to do about the damage to my vacuum.  I may walk out a happy customer.  I hate to complain too much, but I know my frustration is showing.  So far I am not happy with the customer service from Miele and I am disappointed because I expected a more &quot;Yes I understand and we will fix this right away&quot; attitude.  What I have received is a very friendly &quot;We'll fix this, but lets try these things first and it's okay if that doesn't work, it's not important anyway&quot; attitude.  I think the attitude about the bag indicator is what really set my frustration off.  Even though it's not important to me, it should be to them.  They made the vacuum cleaner.  Maybe I should not have mentioned that it wasn't a big deal to me.  I really only threw it out there as a &quot;While we're on the subject&quot; item.  </p><p>I really wish these issues would have come up while I was receiving the surveys.  I did mention the bag indicator problem on the surveys.</p><p>I'll post again after my visit to the Vac Shop Saturday.

Hi Melanie,

I checked with Miele's customer service rep for vacuums. Hope you don't mind. I also made the rep aware that there been a bit of discussion about it online.

In any event, the complete back panel for your S7 "prototype" (that's them talking not me) is part number 07287060. (Its price was not passed on to me.) Per the Miele rep, the responsibility for the repair and/or replacement of the damaged back panel on your cleaner is upon the shop which did the damage. His name is Jim and his supervisor is Sally (the lady with the British accent).

When you take the cleaner back to the shop (to photograph it first is not a bad idea) present them with the part number for the back panel and let them know that you know that it can be replaced and that its up to them to take care of it. If it takes a day or two for them to do as they should -- try asking for a comparable HEPA loaner.

Best,

Venson
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #333   Mar 18, 2009 6:03 pm
Venson, well done.


Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #334   Mar 18, 2009 6:10 pm
DysonInventsBig wrote:
Venson, well done.

Thank you DIB. I try.

Venson
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #335   Mar 18, 2009 6:12 pm
Carmine,

Catlady's Miele replacement hose is allowing the tools to slide off.

Customer service has become lip service when it come to really

doing anything that will take a few pennies from the stockholders'

coffers. I'm speaking in general terms here, because Miele does not

have stockholders, but still the end result thus far is the same as if they did.

The irony is the more money people have the more they think

they are entitled to, both in stock dividends, and in being exempt from

the customer service crisis that their incessant demends for ever higher

dividends has caused.  We now are in a financial crisis in this country that

I do not believe can be solved via financial formulae and machinations.

Figuring out how to encorage and allow people to buy more of the same

crap without paying for it is not going to help.  What do our lives mean,

and what are we worth besides our monetary earning power?

When we begin to live as if those questions matter, then we will begin

to see some real and meaningful financial stability emerge. We might even

see newly minted Hoover 700's proudly made in the USA once more.

Odd as it may sound, I think that would be an excellent sign that things were

being 'set to right' as it were.

Trebor

RAD1


Joined: Dec 6, 2008
Points: 17

Re: The New Miele Upright Cleaner
Reply #336   Mar 18, 2009 6:34 pm
Couple things of note:
i.e. - airflow indicator (or dustbag change indicator)...This indicator is manually adjustable depending on what type of debris is being picked up. Ask you dealer and they should be able to adjust. It is very easy to do and should only require a screwdriver to adjust.

As for Miele customer and repair service...they have been nothing but extremely helpful and cooperative with me. I recently had to replace a wand on an almost 2 year old miele and they replaced it under warranty. Name other manufacturers that would do this. I find that totally refreshing in this day and age. I believe Miele is taking the stance that Melanie's initial S7 problem is the local dealer's fault, but if Miele has to step in and make it right, I am sure they will.
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #337   Mar 18, 2009 7:35 pm
Thank you Hardsell for your kind words.

What corporations simply refuse to grasp is that the window of opportunity to really sastisfy a customer is a small one. To have exchanged out Catlady's S7 at the get go would have totally satsified her, and left her singing the praises of Miele products and service. It is not more or less right to do it now, it just doesn't have the same impact as it would have. The optimum would have been for the shop to have called Miele service. Then they would have learned the correct hose would have to have been ordered AND the correct way to access the hose mount without damaging the machine. The faster the customer is satisifed the less it takes and the more praise the customer offers. The longer it takes, the more it takes, and the sour taste in the mouth never quite goes away. It would have been so simple and so easy to just swap out the vac and give Catlady an extra pack of bags.  Problem done, over, customer ecstatic. Nothing but good press. Now, she feels that is simply her just due for what she has had to endure. While you can point to the nickles and dimes saved on warranty and customer service, Excel has yet to place a column in their program for lost customer loyalty. People WANT TO BELIEVE that companies care about their needs, and not just about taking their money. Most people will give a company an opportunity to make something right, but they just want it done without weeping and gnashing of teeth.

"The customers and customer service people will bankrupt us!" is the cry. Not so. The clock is always ticking on the meter of monies taken in and given out. Every unresolved customer issue is outgoing cashflow PERIOD. Each moment the customer is inconvenienced gives them more time to feel aggrieved, and more time to talk to neighbors, family, friends, co-workers about how they are getting screwed and how the company doesn't give a darn about them and their problems. Everytime a customer calls in about an unresolved issue it robs the company of revenue generating minutes, from the person who answers the phone, to the person who tried to help them the last time and escalated the issue to a manager who isn't here that day, to the next manager who comes into the situation cold and needs to be brought up to speed, and so causes another delay in the resolution because this manager needs to get permission to solve the customer's problem. So instead of proactively managing the store, and preventing fires (figuratively speaking) before they occur, the entire focus of management is on putting out fires. I used to wonder why managers always seem to the south end of a northbound horse. I don't anymore.  People who are sincere and truly want to help can't stomach the corporate equine excrement. I have seen it all and lived it all from commission sales (both door-to-door and in-store), commission sales management, customer care in an inbound call center, retail hourly sales and hourly based customer service. All I can say is, "Life is not fair. No good deed goes unpunished. And, There is no lifeguard at the gene pool."  The inmates are running the asylum!

Trebor

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #338   Mar 18, 2009 8:52 pm
And still as of today Miele, is still in DENIAL about thier  average machines where the parts and  service are on par with the local sears service center. Oh no we never heard of the wand and hose handle breakage, the electronic boards blowing up, the bags where the couploings come apart,the the hose ends where they go into the canisters becoming loose after 8 or 10 months time, the famous to the industry pros cordrell headaches, yeah emmer bessrer My @SS. I can have you talk to national miele parts distributors about the my ellie myth.

B.T.W with all of presuure lately put on them my Miele No wonder they tell them daily to stick it where the sun dont shine.

I  bet miele will try and shut me down again, Quess what i dont care.


regards

MOLE
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #339   Mar 19, 2009 7:29 am
Trebor wrote:
Carmine,

Customer service has become lip service when it come to really

doing anything that will take a few pennies from the stockholders'

coffers. I'm speaking in general terms here, because Miele does not

have stockholders, Trebor


Correct.  Family owned for over 80 years.  IMMER BESSER.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #340   Mar 19, 2009 7:31 am
catlady wrote:
That's a tough question to answer. .....I've gotten over my initial shock and anger at the cost of the bags.  However, the issues are definately turning me off from buying from Miele again.  I did so much research and tested so many models.  Perhaps the only other model I would really want is the Riccar Radiance.  I read so many reviews on those, but my Vac Shop does not carry them so I did not test one. 


You sound conflicted over your MIELE purchase.  And just may have replaced your initial anger over the bags with a new issue[s].  Why the Riccar Radiance, if I may ask?

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #341   Mar 19, 2009 7:35 am
RAD1 wrote:
Couple things of note:
i.e. - airflow indicator (or dustbag change indicator)...This indicator is manually adjustable depending on what type of debris is being picked up. Ask you dealer and they should be able to adjust. It is very easy to do and should only require a screwdriver to adjust.


One more.  Not that I dispute the posts here as they are, but before we condemn and punish we should also have the vacuum store owner/operator's side of the story.  There usually is another side which is needed in order to come to a just conclusion of the facts and circumstances.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #342   Mar 19, 2009 7:36 am
Venson wrote:
Thank you DIB. I try.

Venson


You try hard and do a yeoman's job as a result!

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #343   Mar 19, 2009 8:39 am
Dear Carmine: Sometimes your focus, (or lack thereof) puzzles me. My point in acknowledging Miele's privately held status is that Catlady (and who knows how many others) are no better off for it. The end result of Immer Besser for them is nil.

I repeat my earlier statements:

 Every unresolved customer issue is outgoing cashflow PERIOD. Each moment the customer is inconvenienced gives them more time to feel aggrieved, and more time to talk to neighbors, family, friends, co-workers about how they are getting screwed and how the company doesn't give a darn about them and their problems. Everytime a customer calls in about an unresolved issue it robs the company of revenue generating minutes, from the person who answers the phone, to the person who tried to help them the last time and escalated the issue to a manager who isn't here that day, to the next manager who comes into the situation cold and needs to be brought up to speed, and so causes another delay in the resolution because this manager needs to get permission to solve the customer's problem. So instead of proactively managing the store, and preventing fires (figuratively speaking) before they occur, the entire focus of management is on putting out fires. Sure, inventory is money, but it takes a back seat to time. You can't sell inventory without time to do it. There are two ways to improve cash flow, increase revenue and reduce expenses, but here is only ONE way to get more time, reallocate it. Get old business (which is costing time) finished, and move onto current business. Any freshman in Business 101 can see that there are no winners here. The best that can be done is replace the vacuum, give the customer a package of bags and a sincere "mea culpa" apology and move forward!

Immmer Besser as a corporate philosophy should have meant that Catlady would have had but one post on this forum if the shop had called Miele, two if they had damaged the casing. Anyone can make a stupid mistake, anyone. Why the retailer of a premium product would not rectify it immediately is the question. One answer: MONEY. The shop is highly unlikely to be compensated for his error. He only wants to be charged for the part he damaged. Simply replacing the vacuum would not do anything except impress a customer who made a very expensive purchase, and cost him the wholsale purchase price of a vacuum, which he would have made back on two S7 sales. Explain, please, how this reflects and upholds Miele's Immer Besser philosophy? I do not fault Melanie for questioning the wisdom of her purchase. It's normal. She's actually wondering if she made the right choice, which is not blaming the shop owner, but in a sense blaming herself for not driving to another shop and doing one more round of comparisons. She did her diligent comparison shopping. After awhile, more shopping just seems more confusing. And, after being impressed with a shop owner's knowledge, and believing statements like (NOT saying he said this, but things like this are said everyday, "I could have them in the shop if I wanted them. I might if Miele had not come out with these...") And everything was jake UNTIL the swivel and hose issues. There are two components to a philosophy of Immer Besser 1) reducing manufacturing faults to an absolute minimum, and 2) correcting them swiftly and lavishly. It doesn't take much to seem lavish if it is done happily and without hesitation.

Trebor

I wish everyone at Miele would stand back, put on their consumer point of view glasses, and ask themselves just how they would feel about making another Miele purchase if they were in Melanie's shoes? And that is not to say Miele makes bad product. The issues Mole refers to could apply to Miele canisters which were made in China, maybe? I think the focus is on making everything in Germany again. There are cleaning services who use Miele canisters, putting the equivalent of 25 years wear on them in just one year. After 75 years worth of wear, and only wear parts being replaced (hoses, brush rolls, belts, bags, filters, and cords, but NOT the winders themselves) the units are still going strong. The longer this issue goes unresolved, the less sense it makes. Just replace the vacuum, give her a pack of bags and send her on her way. Done, finished, over! Customer satisfied! On to the next order of business!

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #344   Mar 19, 2009 8:52 am
Trebor wrote:
Dear Carmine: Sometimes your focus, (or lack thereof) puzzles me. My point in acknowledging Miele's privately held status is that Catlady (and who knows how many others) are no better off for it. The end result of Immer Besser for them is nil.



Really?  My gracious apologies kind Sir for my seemingly lack of focus.  Right now, we here on this Forum are spectators in the unfolding of the events not participants.

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #345   Mar 19, 2009 9:45 am
I did a lot of research and read a lot of reviews and the Riccar Radiance was the only other vacuum that I felt could really fit my needs and provide years of use.  I wanted to test it out, but I was unable to find a local dealer of the Riccar.  My Vac Shop does carry the Simplicity which I believe is a Riccar vacuum.  I tested that, but it wasn't quite what I was looking for.

Regarding my Miele and the issues I've had, I think I'm frustrated because I use my vacuum so much and I'm a bit inconvenienced right now with the tools not staying on and the hose not stretching as far which causes the vacuum to tip if I pull it too far.  I guess any vacuum will tip if you pull the hose farther than what it can handle, but the last hose easily did my entire stair case (8 steps) with no problems.  This one will only go about half way.  There is a definite difference to me and my husband. 

If I was someone that only vacuumed once a week, this probably wouldn't be so frustrating to me.  I'm become impatient, but I know its not Miele's fault they did not have the hose I needed in and it did arrive at my Vac Shop faster than what I was initially told.  My Vac Shop guy told me that he's replaced 3 of these hoses so far and no one else has complained or is having the same problems I am having.  I feel like I'm being a major pain now and I don't want to be that way.  Miele has been very nice to me, but I did expect a more proactive approach assisting me. 

On my initial call I spoke with Jim and he asked me to call back the next day with my serial #.  No problem.  I called back  the next day and spoke with Sally, the British lady.  She told me she would talk to Jim and that Jim would call me back.  I didn't get a call back so I called back later the next day and asked for Jim.  Jim wasn't aware that I talked to Sally and I had to go over everything with him again.  To be honest, none of that actually bothered me.  Customer Service nowadays is typically much worse than this so I had no reason to complain.  Plus Jim and Sally are really nice and I was certain that once they had all of my information they would take care of me.  I’ve mainly dealt with Jim since then.  He is the one that got the new replacement hose on order (not his fault it was on backorder).  I know I became more frustrated when I asked him how they would handle the damage to the vacuum and he said to deal with one issue at a time and to start with making sure the hose replacement would work.  I was hoping that he would also send the replacement part that was damaged.  That way I could have everything fixed at one time and not have to keep returning to the Vac Shop.  I think that’s where my feeling of not being taken seriously started.  I don’t have a lot of spare time and I definitely can’t go without a vacuum for more than a couple of days.  Then the hose never arrived at the Vac Shop and when I called back I was told it was on backorder and it could be 2 weeks before my Vac Shop received the hose.  My Vac Shop told me they weren’t aware of my issues (I don’t believe that.  Jim told me he talked to them.) and they did not have the hose in.  So I called Miele and was transferred to parts only to find out the hose was on backorder and it could be 2 weeks before the hose would arrive at the Vac Shop.  I called Jim the next day and he told me the hose would be in next week (he was right).  That was the same conversation in which I expressed my frustration and told him about the indicator not working.  He told me that I should not go by that indicator and should always check the bag itself because the indicator was really only there in case I got a clog in my hose.  I just remember thinking, “OK, I don’t really care about the indicator, but I spent a lot of money on this vacuum, shouldn’t they care more if something, however minor, doesn’t work right?”.

I know I’m repeating myself, but I just wanted to put things order a little more to show why I have grown frustrated from my initial call.  Heck, the fact that the prototype hose ripped in the first place surprised me.  I honestly thought it would be indestructible.  However, my Vac Shop did fix that right away for me.  Hopefully they will do the same this time around, fix the damage and I can be on my way.

RAD1 – I will see if my Vac Shop can adjust that indicator and if they can’t its fine.  That’s not really a deal breaker for me.

Venson  - I don’t mind that you called Miele.  If you spoke with Jim, he is familiar with the situation.

Carmine – I think about how much I paid for the vacuum and how much I have to put out for bags and part of me expects perfection from this machine.  I won’t deny that I can be hard on my vacuums with almost daily use.  That’s why I purchased the Miele.  The product seemed well built and their reputation seemed solid.  I’ve had hose problems in the past with cheap vacuums.  My Dirt Devil Reactor hose ripped not too long after I bought it.  I was vacuuming the cat tree and then my suction was gone and all I got was whistling noises.  It is possible that I stretched that hose beyond its capabilities, but that hose was thin.  The Vac Shop fixed the hose for me and had to keep fixing that vacuum until they finally just got me a replacement after the motor died before the warranty expired.  Then I had a lot of problems with that Reactor as well before it died.  That’s why I wanted a vacuum that could stand up to my use.  Besides the Miele, every vacuum I have ever owned came from Wal Mart on sale.  I was tired of putting out a couple hundred every couple of years.  If I never received that stimulus last year I would probably still be stuck using cheap vacuums that would break in under a year.  I certainly don’t have $600.00 lying around.  That’s more than ½ my pay a month.  Am I being too hard on everyone involved right now?  It’s very possible.  I’m a little more calm now that the hose is finally in at my Vac Shop and I am hoping to resolve all of these issues come Saturday. 

Hands down, the Miele outperforms every vacuum I have ever owned and I’m hoping that Saturday all of my frustrations will be put to rest.  I still believe that I will be satisfied in the end, but I don’t want to keep waiting to resolve this.

If after everything is fixed up, another thing goes wrong with the Miele in a short period of time, no I will not purchase from them again.  If I get a few good years out the vacuum after this, I probably would.

 

Vernon


Joined: Jan 21, 2008
Points: 69

Re: The New Miele Upright Cleaner
Reply #346   Mar 19, 2009 11:30 am
catlady wrote:

 Am I being too hard on everyone involved right now?  It’s very possible.  I’m a little more calm now that the hose is finally in at my Vac Shop and I am hoping to resolve all of these issues come Saturday. 



Short answer to your question NO!  You have been more than patient. 

This is the typical corporate attitude you are facing, ignore the problem, and eventually it will go away.  (either you forget about it, or you give up in total frustration) Then the retail sector wonders why people opt to purchase cheap junk at a discount store--why pay for a premium product and get discount store quality/service??

Vernon
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #347   Mar 19, 2009 12:47 pm
Hi Melanie:

I mentioned this before but with the time and discussions that passed will do so again.  The questions to ask your local MIELE dealer are what will it take to restore my MIELE back to new condition?  Ask them kindly to do it and let you know when it will be ready for you to pick-up.  If you are refused, then go directly to MIELE. 

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #348   Mar 19, 2009 12:59 pm
Vernon wrote:
Short answer to your question NO!  You have been more than patient. 

This is the typical corporate attitude you are facing, ignore the problem, and eventually it will go away.  (either you forget about it, or you give up in total frustration) Then the retail sector wonders why people opt to purchase cheap junk at a discount store--why pay for a premium product and get discount store quality/service??

Vernon



For all the reasons already discussed here and elswhere on threads dealing with new product launches, I never sold a "test" model [read demo and display] to a customer.  Never.  I always recommended that the customer wait until the model was formally released by the brand maker.  I also refused to take orders for customers with deposits.  Even if customers were insistent, as some can often be.  Instead, I would advise when the new product order was expected, and told them to call/return if they were still interested.  No doubt, I lost some sales over 40 plus years.  But business is business and I ran mine my own way.

Carmine D. 

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #349   Mar 19, 2009 10:32 pm
Dear Melanie,

Call up the vac shop and the rep and just ask them to log onto this forum and read this entire thread from your first post through current. And then ask the nice British lady to read it and to have her to have her supervisor read it.  This issue has grown beyond just your satisfaction. There are future sales of Miele vacuums and major appliances hanging in the balance. Tell them you did not ask for this, but you have some very vac savvy guys waiting with bated breath to see what they (Miele) are going to do to make this right. Your mantra is, "I understand what you are saying, but this is not my fault. I should have a new vacuum. ... I understand what you are saying, but this is not my fault.. I should have a new vacuum. We know the shop owner and  the Miele rep are each empowered to exchange the vacuum. It's a standoff, because whichever one says, "Uncle" first has to eat the cost of the vacuum.

If the vac shop really is as good as Miele dealer as the rep and factory say he is, then the rep should cut him a little slack and cover half the cost of the new vac. Unless of course the shop has damaged a lot of Mieles, which would be a different story.

I personally am shopping for six vacuums to use in my cleaning service. It doesn't look like they are going to be Mieles. Ask Miele if they understand the definition of pyrrhic victory? An exchange and a pack of bags tomorrow cannot give back the time and energy already expended.

You don't want a Radiance. It has far less tool suction and it has an open fan, subject to damage from objects sucked up. Did you try a LIndhaus 2 motor Diamante?

Trebor

This message was modified Mar 19, 2009 by Trebor
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #350   Mar 19, 2009 10:48 pm

 

You don't want a Radiance. It has far less tool suction and it has an open fan, subject to damage from objects sucked up. Did you try a LIndhaus 2 motor Diamante?

Trebor


Nope, this is the first time I have heard of Lindhaus.  With all of the research I did on vacuums I have to wonder how I never heard of Lindhaus.

I want to thank all of you for your advice in this situation.  I am frustrated, but I don't want to give up on Miele and my Vac Shop just yet.  Would it be nice to have a new model S7??  Heck ya!  But we'll see what they can do for me.  Like I said before, my current S7 still works great, but my impatience has made me a bit jaded over the last week. 

Carmine, I will ask them exactly that and if that doesn't work I will go further up the chain and ask for a replacement.

Melanie
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #351   Mar 20, 2009 7:50 am
Hi Melanie:

Excellent.  Keep us posted.

BTW, Lindhaus is an Italian made brand and top shelf vacuum.  Usually sold by vacuum dealers in upscale areas with wealthy geographics.  Rarely advertised and demoed.  Even dealers that sell, usually keep them boxed.  Excellent filtration, probably better than even MIELE.  They are usally sold exclusively by word of mouth and specifically requested by buyers.

I suspect your local MIELE dealer doesn't carry the RICCAR line, and just the less expensive sister brand Simplicity, so as not to compete with the MIELE.  Just my opinion.

Carmine D.

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #352   Mar 20, 2009 9:06 am
CarmineD wrote:
Hi Melanie:

Excellent.  Keep us posted.

BTW, Lindhaus is an Italian made brand and top shelf vacuum.  Usually sold by vacuum dealers in upscale areas with wealthy geographics.  Rarely advertised and demoed.  Even dealers that sell, usually keep them boxed.  Excellent filtration, probably better than even MIELE.  They are usally sold exclusively by word of mouth and specifically requested by buyers.

I suspect your local MIELE dealer doesn't carry the RICCAR line, and just the less expensive sister brand Simplicity, so as not to compete with the MIELE.  Just my opinion.

Carmine D.


http://www.govacuum.com/livaclareset.html

Read the above link and you will find that this vacuum is not capable of cleaning the deepest BS from buildings.  The BS has only gotten deeper there.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #353   Mar 20, 2009 9:19 am
Melanie and All,

At the risk of sounding like a broken record, this incident with Catlady's S7 is not trivial. What is on trial is nothing less than whether 'Immer Besser' is still true, or has become just another slogan. No matter how thorough quality control is, a mistake can slip through. I knew a guy who had a faulty Pioneer receiver. The three highest guys in the entire company flew to the states, personally delivered an entire new unit, along with a new LaserDisc player (state of the art at the time) plus every disc availalbe at the time and 500.00 worth of coupons good for Pioneer product. A gold embossed letter offered profuse apologies and THANKS for the opportunity to correct their mistake and for his continued patronage as a Pioneer customer!

How long did it take? Two trips to the dealer. The second only because they were waiting for a more sophisticated piece of testing equipment. They told the customer to expect delivery of a new replacement unit. He did not expect three Japanese executives bowing and scraping at his door. What was the neatest part to him? And I quote, "They showed they really cared about me as a customer. They felt obligated to earn my loyalty and my buisness. The letter and a replacement from the store would have been fine." HE HAS NEVER FORGOTTON THE INCIDENT, and obviuosly neither have I, and it did not even happen to me.

I believe Miele's days, at least in the vac market, as a premium brand are numbered. This kind of seemingly insignificant incident is exactly how it all begins. No one has the guts to just stand up and do what's right. Well meaning people caught in a chain of command are afraid to step out of line and over their designated authority. But it's easier to get forgiveness then it is to get permission.

Melanie, I would call MIele myself, and ask them to read this thread. But it will mean more coming from you, the customer. Miele better wake up, their complacency will be the end of them. Trust me, it has already begun. You can see it by the simple fact that the immediate resolution has been in front of them all along, and NO ONE anywhere in the food chain has said, "It's our mistake, sorry, here's a new vac and a pack of bags. Thanks for letting us make this right, Thanks for your business. Don't be a stranger." The cost of the vacuum is not the point. The profit on this vacuum (even at full price) and a secdond one has already been spent in leaving this unresolved for this long. Melanie's time, energy, and money (plus the rep's the dealer's and  MIele's) are being wasted. Every day this goes unresolved strengthens my resolve to steer people away from Miele. That is the terrible and glorious beauty of the internet. People can share their pain, and others can feel it.

Trebor

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #354   Mar 20, 2009 9:48 am
Trebor wrote:
Melanie and All,

At the risk of sounding like a broken record, this incident with Catlady's S7 is not trivial. What is on trial is nothing less than whether 'Immer Besser' is still true, or has become just another slogan. No matter how thorough quality control is, a mistake can slip through. I knew a guy who had a faulty Pioneer receiver. The three highest guys in the entire company flew to the states, personally delivered an entire new unit, along with a new LaserDisc player (state of the art at the time) plus every disc availalbe at the time and 500.00 worth of coupons good for Pioneer product. A gold embossed letter offered profuse apologies and THANKS for the opportunity to correct their mistake and for his continued patronage as a Pioneer customer!

How long did it take? Two trips to the dealer. The second only because they were waiting for a more sophisticated piece of testing equipment. They told the customer to expect delivery of a new replacement unit. He did not expect three Japanese executives bowing and scraping at his door. What was the neatest part to him? And I quote, "They showed they really cared about me as a customer. They felt obligated to earn my loyalty and my buisness. The letter and a replacement from the store would have been fine." HE HAS NEVER FORGOTTON THE INCIDENT, and obviuosly neither have I, and it did not even happen to me.

I believe Miele's days, at least in the vac market, as a premium brand are numbered. This kind of seemingly insignificant incident is exactly how it all begins. No one has the guts to just stand up and do what's right. Well meaning people caught in a chain of command are afraid to step out of line and over their designated authority. But it's easier to get forgiveness then it is to get permission.

Melanie, I would call MIele myself, and ask them to read this thread. But it will mean more coming from you, the customer. Miele better wake up, their complacency will be the end of them. Trust me, it has already begun. You can see it by the simple fact that the immediate resolution has been in front of them all along, and NO ONE anywhere in the food chain has said, "It's our mistake, sorry, here's a new vac and a pack of bags. Thanks for letting us make this right, Thanks for your business. Don't be a stranger." The cost of the vacuum is not the point. The profit on this vacuum (even at full price) and a secdond one has already been spent in leaving this unresolved for this long. Melanie's time, energy, and money (plus the rep's the dealer's and  MIele's) are being wasted. Every day this goes unresolved strengthens my resolve to steer people away from Miele. That is the terrible and glorious beauty of the internet. People can share their pain, and others can feel it.

Trebor



Pioneer should have saved the air fare. Maybe they would not be getting out of the TV market. 
dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #355   Mar 20, 2009 10:15 am
Trebor wrote:
You don't want a Radiance. It has far less tool suction and it has an open fan, subject to damage from objects sucked up. Did you try a LIndhaus 2 motor Diamante?

An open fan that is factory tested by feeding over 100 drywall screws thru it while running.  In all the years we've sold the Radiance we've yet to have to replace a fan (not to say it can't happen however) and we have many out for commercial use.  I wouldn't be to quick to discount this machine just because of it's motor configuration.  Another selling point would be the hose is easy to replace :-)

Dusty
dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #356   Mar 20, 2009 10:33 am
CarmineD wrote:
I suspect your local MIELE dealer doesn't carry the RICCAR line, and just the less expensive sister brand Simplicity, so as not to compete with the MIELE.  Just my opinion.

Carmine D.


Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried.  From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell.

Dusty
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #357   Mar 20, 2009 1:59 pm

dusty wrote:

Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried.  From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell.

Dusty

Your comment about the hose replacement on the RICCAR Radiance made me laugh.  I don't know if you read this post of mine from yesterday .  It summarizes my thoughts and feelings about selling "test" models to customers.

"For all the reasons already discussed here and elswhere on threads dealing with new product launches, I never sold a "test" model [read demo and display] to a customer.  Never.  I always recommended that the customer wait until the model was formally released by the brand maker.  I also refused to take orders for customers with deposits.  Even if customers were insistent, as some can often be.  Instead, I would advise when the new product order was expected, and told them to call/return if they were still interested.  No doubt, I lost some sales over 40 plus years.  But business is business and I ran mine my own way."

Carmine D. 

This message was modified Mar 20, 2009 by CarmineD
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #358   Mar 20, 2009 2:42 pm
Hi Melanie,

Don't know if you're tuned in today but I made a most amazing discovery. I've been eyeballing the hose on my S7 for days now trying to get an understanding of how this happened. If your "prototype" matches mine in the hose department, there is a cuff at the end of the hose just where its flexible portion fits onto the swivel neck thatallows the hose connection to pivot up and down at its attachment point on the cleaner's body. It only requires that you grip the little swivel neck with one hand and apply a firm clockwise twist on the hose cuff to remove the hose. Matter of fact there are two small arrows on the hose cuff indicating how to line it up.

I have personally taken mine off and put it on my Tango again with NO problem. If you're cleaner is designed the same as mine there should have been no need for damage of any kind. Tell them this. If they have any doubt it PM me and I'll give you my phone number.

Dusty or anyone with a with S7s in stock, please take a look for verification's sake -- if you don't mind.

Thanks,

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #359   Mar 20, 2009 3:06 pm
Venson wrote:
. . . Dusty or anyone with a with S7s in stock, please take a look for verification's sake -- if you don't mind.

Thanks

Venson

Hi guys, Confirmation accomplished. I checked in with Miele again and per a short conversation with good old Jim I learned that the prototype hose hooks up basically the same as mine does. HOWEVER -- Miele ships replacement hoses for the S7 complete meaning the swivel neck piece I mentioned came attached. The guys who did the work probably did not realize that all they had to do was take the new swivel connection off as described and attach only the replacement hose.

Best,

Venson
This message was modified Mar 20, 2009 by Venson
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #360   Mar 20, 2009 4:14 pm
dusty wrote:
Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried.  From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell.

Dusty




dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #361   Mar 20, 2009 5:17 pm
Venson wrote:
Hi guys, Confirmation accomplished. I checked in with Miele again and per a short conversation with good old Jim I learned that the prototype hose hooks up basically the same as mine does. HOWEVER -- Miele ships replacement hoses for the S7 complete meaning the swivel neck piece I mentioned came attached. The guys who did the work probably did not realize that all they had to do was take the new swivel connection off as described and attach only the replacement hose.

Best,

Venson

Kudos to your for noticing this...not so much to the Authorized Miele Repair center.  How disappointing.

Dusty
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #362   Mar 21, 2009 9:03 am
CarmineD wrote:
Tho I must admit that I was intrigued with Senator Grassley's advice to the banking industry employees who made off with the huge taxpayer funded bonuses.  He said and I paraphrase:  Do what the Japanese do, come bow your heads, ask for forgiveness, then go commit suicide.  Perhaps the Japanese hold themselves to a higher ethical and moral standard than the USA business leaders.  I wonder if the Honorable Senator would say and expect the same [Japanese] standard for his peers in Congress?

Carmine D.



I understand the Hon. Senator has backed off.  Why?  Could it be that his cohorts Senators Dodd [Dem-Conn] and Reid [Dem-NV] snookered the US taxpayers by inserting the "AIG bonus clause" for 2008 in the Stimulus Bill at the 11th hour [Friday Feb 13] before passage?  Yes indeed.  [Sorry Mike for the non-vacuum point.  But maybe it applies here.  Before we indict, condemn, and set punishment, it behooves us to get the whole story].

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Update from today
Reply #363   Mar 21, 2009 2:55 pm
I dropped the vacuum off at the Vac Shop.  I explained why I was there and showed them the damage to the back of the vacuum.  They showed me the replacement hose and tested my tools on it and they fit.  Then then told me to fix the damage they would heat the plastic and smooth it out.  I told them that was unacceptable and that I wanted the back panel replaced.  They then said they do that all of the time and I won't even notice.  I still said no.  They then said that if they have to replace the back panel they will have to pay for it since they damaged the vacuum.  I told them that I paid a lot of money for that vacuum and I wanted it returned to the condition I bought it in.  They then told me that they will see what they can do.  I asked how long it would take and they said to replace the hose I can have it by Monday or Tuesday.  To replace the back panel it could be a couple of weeks because they will have to wait for the part to come in. 

I'm not very happy at all right now.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #364   Mar 21, 2009 3:29 pm
Hello Melanie:

Why didn't you give them the opportunity to fix the broken plastic as they recommended.  Then, as a back up option, if the repair is not satisfactory to you and does not make you happy, insist on the new part replacement.  In the mean time you have your vacuum while you are waiting for the part to come in. 

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: Update from today
Reply #365   Mar 21, 2009 3:32 pm
catlady wrote:
I dropped the vacuum off at the Vac Shop.  I explained why I was there and showed them the damage to the back of the vacuum.  They showed me the replacement hose and tested my tools on it and they fit.  Then then told me to fix the damage they would heat the plastic and smooth it out.  I told them that was unacceptable and that I wanted the back panel replaced.  They then said they do that all of the time and I won't even notice.  I still said no.  They then said that if they have to replace the back panel they will have to pay for it since they damaged the vacuum.  I told them that I paid a lot of money for that vacuum and I wanted it returned to the condition I bought it in.  They then told me that they will see what they can do.  I asked how long it would take and they said to replace the hose I can have it by Monday or Tuesday.  To replace the back panel it could be a couple of weeks because they will have to wait for the part to come in.  <BR><BR>I'm not very happy at all right now.

Hi Melanie,

As I explained above, there was no need for the damage in the first place all they had to do was undo the cuff. Yes, they will have to pay to replace the back panel but they also have profited enough from the original sale of the cleaner plus will profit when you go back to them for bags and filters. They won't have to shut down business and move to the poor house any time soon. Maybe they'll put on their thinking caps next time.

Oh yeah -- just for your edification -- when opening the cover on the clean-out port at the back of the machine, be sure to turn each of the "screws" a quarter of a turn only. They stop after a quarter turn but it appears that some folks were under the impression that they screw all the way out. They are really latches and only require a quarter turn to allow you gently pry of the cover.

Best,

Venson
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #366   Mar 21, 2009 3:47 pm
CarmineD wrote:
Hello Melanie:

Why didn't you give them the opportunity to fix the broken plastic as they recommended.  Then, as a back up option, if the repair is not satisfactory to you and does not make you happy, insist on the new part replacement.  In the mean time you have your vacuum while you are waiting for the part to come in. 

Carmine D.



I just don't feel that that type of repair is acceptable for what I paid for the vacuum.  If I wanted that type of repair I would have purchased another vacuum from Wal Mart.  Once the hose is replaced I will see if I can pick the vacuum up and keep it until the back panel comes in and then I will take it back to have the panel put on.
catlady


Joined: May 28, 2008
Points: 77

Update
Reply #367   Mar 21, 2009 4:35 pm
Hi Carmine,
Is heating and smoothing the plastic a normal repair done in Vac Shops where the plastic on a vacuum may be damaged? 
I think if my vacuum was older and not still under warranty I would allow them to do that type of work on the vacuum.  It just felt like that was an unacceptable repair for such an expensive and new machine.
dusty


Joined: Feb 8, 2008
Points: 264

Re: Update
Reply #368   Mar 21, 2009 5:35 pm
catlady wrote:

Is heating and smoothing the plastic a normal repair done in Vac Shops where the plastic on a vacuum may be damaged? 
.


Only for vacuum shops that don't know what they are doing and are trying to cover thier *ss.  If you took your new car in to the dealer to  have a stereo installed and they mangled the plastic in the dash would you allow them to try and melt it back into shape?

Dusty

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: Update
Reply #369   Mar 21, 2009 7:00 pm
catlady wrote:
Hi Carmine,
Is heating and smoothing the plastic a normal repair done in Vac Shops where the plastic on a vacuum may be damaged? 
I think if my vacuum was older and not still under warranty I would allow them to do that type of work on the vacuum.  It just felt like that was an unacceptable repair for such an expensive and new machine.
dusty wrote:
Only for vacuum shops that don't know what they are doing and are trying to cover thier *ss.  If you took your new car in to the dealer to  have a stereo installed and they mangled the plastic in the dash would you allow them to try and melt it back into shape?

Dusty



I've been out of the vacuum store business since 1992.  When I was in business for 4o plus years, I did many unconventional repairs and refurbs that were not "normal" for the period by industry standards.  I've talked about them here.  I repaired cloth bags when all others replaced them.  Why?  No one in the business had a heavy duty sewing machine and knew how to sew like I could to do the proper stitching. I often used leather to reinforce the weak spots on my repaired bags that made them last longer than the new ones.

When I moved into my new home in LV, after several weeks I noticed a hairline crack several inches long in our fiberglass walk in shower.  Just enough to allow water to leak out of the bottom basin onto the ceramic tile floor.  I called the builder and he sent out a 'craftsman' to inspect it.  I thought for sure it should/would be replaced with a brand new one.  But it wasn't.  In short order, this repairman WHO KNEW WHAT HE WAS DOING sealed the crack.  It's impossible to see any repair.  In 2 1/2 years of usage every day, no problems.  He said it was as good if not better than new.  Told me he does these repairs on boats with cracks like these, and worse, all the time.  Guarantees the repair work just like it was new.

Like I said, your fall back position is a new part if you're not happy.

Carmine D.

This message was modified Mar 21, 2009 by CarmineD
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #370   Mar 21, 2009 7:22 pm
Hi Melanie!

I spoke with the local Miele dealer in Ft. Wayne. I have known him a long time and sent a lot of business his way, and I am responsible for several Miele sales a month through referrals. I asked him point blank what would he do if he were so incompetent as do damge a customer's Miele while repairing it under warranty.

 "Replace it"

"The part you damaged?" 

"No, the entire vacuum." 

"What would your rep say?,"

"He would insist upon it"

"Would the rep have to bear the cost of replacement? /  Would you?"

"NO!"  / "Probably not, especially in this case BECAUSE: the prototypes are intended to be returned upon failure of any kind so Miele can see where improvements need to be made, including training personnel in the repair of the vacuums."" The techs at tech support have the discretion to authorize repairs in and beyond the warranty period up to and including COMPLETE AND TOTAL REPLACEMENT OF THE CUSTOMER'S VACUUM. But the rep can just as easily call tech support and say , "I am authorizing a replacement for  Ms. Catlady's vacuum, which is am S7 prototype. AND the vac shop can authorize an exchange with just an authorization # from the rep.

WE DO THIS KIND OF REPAIR ALL THE TIME? That statement says a lot and raises even more questions about the dealer's competence and integrity.

Why do they need to do repairs like this all the time? Can they not learn to repair them without causing damage? The local shop in Ft. Wayne I mentioned is on the verge of becoming a diamond dealer. He is not a hack or a wannabe. He said repeatedly that the number of Miele repairs and warrany issues is so miniscule that this should have been taken care of immediately.

Melanie, it is time for Catlady to unsheath her claws. Just call Miele and go the top. From this moment on, the delay and lack of resolution are on your shoulders. Stop p-u-s-s-y footing (sorry the censor bleeped the actual spelling) around. The vac shop and the Miele rep are no longer your concern. You had a good relationship with them until THEY damaged your product and you wanted them to make it right. I would have looked him in the eye when he whined, like some kid who had to pay out of his allowance for something he broke, and asked, "So what's your point? How is that my responsibility?"

There is something very fishy here. Is that vac shop really an authorized dealer? Has the rep lost other dealers? After losing a few dealers, the rep's integrity and credibility come into question. Miele is a sought after product. No Miele dealer or rep worth his or her salt is going to behave like this. Can you not see that they are priming you so when they finally "give in" and (sigh) absorb the cost of the new back housing, which in all likelihood they will not have to do, you will be "grateful" and walk out feeling like you "won"? You posts here reveal that you are a geniunely kind soul, willing to give people a second, and a third chance, and honey, they are playing you like a violin. How much time have you spent on this? What is minimum wage now? Are you getting anything close to that in compensation? I still say the right people don't know about this yet. That Miele dealer is "adjusting his fluid balance" in a public pond, and he needs to have his swimming privileges revoked as of yesterday.

You bought an expensive vacuum which your supposedly authotized dealer damaged performing a warranty repair, and now they want to give you more delay, more resistance? No. No. No. This is in no way your fault.  The dealer's lack of malicious intent is not an excuse. This whole line of discussion has moved into the realm of the surreal. No one is going to stand up for you, darlin' except you. Do it.

Trebor

This message was modified Mar 21, 2009 by Trebor
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #371   Mar 21, 2009 7:34 pm
Trebor wrote:

BECAUSE: the prototypes are intended to be returned upon failure of any kind so Miele can see where improvements need to be made, including training personnel in the repair of the vacuums.""  Trebor



One of the many reasons I never sold "test" models to customers even if they were insistent.  These are for display and demo only, not sale to the public. 

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #372   Mar 21, 2009 9:53 pm
Melanie,

How long is the written warranty on your prototype S7? Find out.  How about this for an alternative? : Agree to the repair as they want to do it provided:

1) it actually works

2) they give you the seven year motor warranty that is standard on the new S7's  ON YOUR TOTAL MACHINE, IN WRITING

3) they agree to sell you your bags by the blister pack at 40% discount (They will be surprised you know that a FOUR pack of 5bags plus a pre motor filter is a blister pack. It 's how they buy them)

Accepting the repair becomes an attractive option for you at this point, and it's what they have been pushing for

Just exchanging your vacuum for a new one, always the easiest option for them, now becomes attractive, or they can just give you every cent of your money back and let you shop elsewhere, and they can be sure you will not be recommending them or Miele to anyone. Not bad for you, except you still need a vacuum (They whine, "but we invested time and energy for nothing!"  Awww, to quote Bob Dylan "HOW DOES IT FEEL?"

You go to Miele brass, definitely not likely to be good for them.

You contact the local news media AND the BBB, DEFINITELY NOT good for them, or for Miele.

Five options they can pick from, not bad, for someone who thought she was at their mercy, eh, Catlady?

I would also suggest you contact Al Carpenter at Lindhaus and ask him if he would read this entire thread, and let you try a Diamante or a Dynamic 14" two motor upright. Be sure to ask how long the hose is, and if you would need an extension hose. If they do this and you like the Lindhaus, and agree to post your experience AND A REVIEW here on the forum, Miele will have only themselves to blame, and Lindhaus will have a slam dunk testimonial bought and paid for by Miele.

I do some of my best thinking after I stop thinking about getting mad, and start thinking about getting even

YOU GO, GIRL!

Trebor

This message was modified Mar 21, 2009 by Trebor
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #373   Mar 21, 2009 11:21 pm
Hi Trebor
The frustrated part of me is screaming "Just replace the da*n thing already and let me move on with my life".  The calmer side of me is saying "Let them repair the vacuum properly and put this behind you".  A part of me feels like it would be almost arrogant of me to demand a replacement if the vacuum can be repaired to my expectations since my vacuum does work.  I think that has been what is holding me back from demanding the replacement.  I was really upset when the Vac Shop tried to convince me to go with the heating/smoothing the plastic and at that point I did almost say "If you're not going to replace the part then replace the vacuum".  I can be very forward when I need to be, but for some reason the fact that my Vac Shop guys have been so nice to me in the past is holding me back from being more demanding.  However, I was not happy when I walked out of there today.  My husband pointed out to me that there were a few customers in the shop and they probably heard me when I politely said to the guy "I don't want to be rude, but if I wanted that kind of repair, I would have bought a vacuum from Wal Mart".  Since I depend so much on my vacuum this is really frustrating and irritating.  Honestly, I think my first NO to the heating/smoothing should have been enough.  At that point in time they should have said "Ok, we'll replace the back panel for you".  Instead they tried to convince me that I should accept a (in my opinion) shoddy repair. 

With 15 animals in the house and asthma I need to vacuum frequently.  A day without vacuuming can make my house look like a disater.  Sometimes it looks like it within an hour after vacuuming.  Especially when the dogs have decided the yard needs some escavation and mole hunting is fun.  Tonight was one of those nights.  I have dirt and dried leaves and grass everywhere and no vacuum tonight.  When I came home from a birthday party I found that the dogs also decided to get into a litter box while we were gone (my fault, I didn't latch the baby gate properly when we left) and there is now a spilled litter box to contend with.  I will have to see if I can borrow my MIL's vacuum tomorrow.  To the average person vacuuming is just a chore they need to do once a week or so.  Around here it's a necessity that needs done at least daily, sometimes more.  I don't think my Vac Shop or Miele understands this even though I have tried to explain my situation.

Melanie
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #374   Mar 22, 2009 12:45 am
Melanie,

Your vac shop had every reason to be nice to you. You had been buying filters and belts for your Wal-Mart vacuums, and repairs to keep them limping along. You dreamed of a better vac, I'm sure, and mentioned it to them. Now, that they "earned" your business by being nice to you and you spent what is to most people a tidy sum on a vacuum, they are balking at making right a repair which they, by their own admission botched. They are not doing you a favor by keeping their doors open, you are doing them a favor by spending your money there and returning for supplies, and perhaps more purchases.( If you don't own a vapor steam cleaner yet, ya gotta get one, especially if you have allergies and pets.)

The treatment you have received from your shop and their Miele rep is shoddy and unforgivable. I'd like to see one of them accept anything less than a complete replacement on a botched in-warranty repair. You are not being arrogant to expect either conditions 1,2,and 3 for the smoothover repair, or 1 and 2 for the proper part replacement. YOU have been inconvenienced and it is not your fault. You are experiencing a breach of trust engendered when someone spends a significant amount of money with a local specialized merchant.

Someone here mouthed off, don't remember who, (not important,) that Pioneer could have saved the planefare for the three execs. My point was that their response was so immediate and so over the top that he still talks about it today. Without having to 'sell' the Pioneer name he has sold so much product for them. I don't think too many people actually remember what outstanding customer service really is, and what it means to the person who receives it. Replacing your vacuum now means you sigh, "Thank, God that's over, but the sour taste remains because of all the frustration and aggravation leading up to the resolution. How would feel now, if before the damage had even occurred, the vacuum was swapped out and you received a pack of bags and a sincere apology for your trouble? Do you think that in 5 yrs you would still be saying, anytime you heard the word, 'vacuum or sweeper', "Wow, the Miele is the best, not just the vacuum, but xyz sweeper shop, and the Miele company? You can't buy that kind of advertisment with any amount of money. And what is really sad is that the shop, the rep and Miele have lost that opportunity to give you that kind of service, and they don't know enough about real customer service to even care. The cost of the vacuum is nothing compared to the positive, unsolicited feedback from a satisfied user of any product. I really wish you would ask customer care at Miele, and Al Carpenter of Lindhaus to read this thread just to see if there is anyone out there who can still even grasp the meaning of taking care of the customer.

WHY would a vac shop owner say, "We do this kind of repair all the time?"  It sounds cheesy and second rate. Melanie, you should have a new vacuum, bottom line, or some substantial compnesation for keeping your present one. YOUR time and energy is just as valuable as anyone else's. Don't let them walk on you. They will repalce the back of your vacuum. no doubt in my mind, bgut they are going to make you so God awful glad to be done with it, that you won't ask for anything else. Trust me, they know how to play the customer, and they figure they will wear you down and you'll take your repaired vacuum and leave. When your order is messed up at a restaurant, do you send it back? When the stitching pops out of a new garment, do you take it back?

The point is, the vac shop, the Miele dealer, botched a reapir job. It does not matter that he did not mean to do it. It does not matter that he can make it disappear. What matters is your vaccum cleaner was damaged by the person who you trusted to fix it. Seriously, I would find another vac shop to do business with. No matter the outcome, you are always going to be the b*tchy cat lady from now on. They don't want to do right by you, or they would have already done it. No. They are not going to behave better toward you unless you have money to spend in their store.

You could have gotten better service from an internet dealer.

Good luck,

Trebor

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #375   Mar 22, 2009 11:11 am
Trebor wrote:

 I really wish you would ask customer care at Miele, and Al Carpenter of Lindhaus to read this thread just to see if there is anyone out there who can still even grasp the meaning of taking care of the customer.



Do I get in touch with Al Carpenter through the Lindhaus Customer Service?
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #376   Mar 22, 2009 7:39 pm
Dear Melanie aka CatLady,

Lindhaus USA is a small company. The parent company is Rotafil of Italy. Lindhaus has a focus of vacuum cleaners and just recently hard floor washers/carpet extractor combos that look and push like upright vacuums. Lindhaus was chosen as the supplier of vacuums for the cleanup in DC after 911 for performance, ease of use, and filtration. The newer Lindhaus models are called the Diamante (residential) and the Dynamic (commercial) They look identical in pictures. The 15 with it's little 'L' projection seems like it would be handy for under toe-kicks, etc. I do not know about the cost of Lindhaus bags. They appear smaller, however, they are paper and biodegradeable. Lindhaus adheres to a standard of (I'm going from memory of a conversation I had with Al Carpenter years ago.) of about 95% effectiveness down to 5 microns in the bag, and leaves the rest up to the filter. The clean air filter really is sufficient for all but the very worst allergy sufferers. If Al remembers me at all it would be as the Electrolux man from Ft. Wayne, IN. I inquired as to whether they had any positions open as a rep, but they really don't have reps, people call them. In any case, the people there were all pleasant and helpful.

Here is a link  to a quick video demo. http://www.youtube.com/watch?v=B3-uoh5LmrQ  You can get accessory 'shoes' for hardwood, and other hard surface floors. I have seen Diamante for nearl 1000.00 and Dynamic for right at $600.00 the Lindhaus website does not post prices and the two machines are so close in appearance the prices may have been mixed up.

I hope, Melanie, that someone steps up to the plate and helps you. No, a vacuum cleaner is not on the order of people starving, or being homeless, but life is full of enough aggravations. It just is not supposed to be this difficult to get a fast stress free resolution on something this simple. Miele has abused your trust, period. You paid a premium price for a premium product and were promised fast hassle free service if you ever needed it. Immer Besser and all that. Well, they got your money, now what?

I hope with all my heart that Al seizes this opportunity, sends you a Diamante, that you absolutelly love it and he says, "Hon, just send us your expensive piece of crap and write us a good review, and call it even."

And if anyone reading this thinks I'm being a bit harsh, remember the facts:

Melanie's expensive purchase failed under warranty, authorized repair center caused damage due to impatience/incompetence, and from minute one, Miele customer service, Miele rep, and Miele dealer have all had complete authority to just exchange the vacuum and send the customer on her way to sing their praises. Done. Finished. Over. Resolved. with best possible outcome, customer ecstatic and telling everyone. These are the opportunies that make or break a company. These are the  'vampire stories', because they just never die, and they get worse with each retelling. The smart person/company makes sure they are driving the stake, not getting the sharp end of it.

Trebor

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #377   Mar 23, 2009 7:42 am
Melanie,

One more option to consider. I sold Lux central vacs to customers who installed them in their existing homes, and then moved them to a new home they had built. The tubing is there for a buyer, to use or not as they choose. You may e-mail me privately for questions about number of inlets, etc. if you wish. Go with MD, AMERICAN MADE, easy to change bags/filters, quieter by far.

Trebor

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #378   Mar 23, 2009 9:18 am
I spoke with Jim at Miele this morning and explained how the Vac Shop wanted to do the repair on my vacuum.  I asked if this was acceptable to Miele and he said he could see it from both of our prospectives, but agrees that with this being a new machine it should be repaired properly by replacing the part.  At that point in time I did ask if they could replace the vacuum since it was a test model and I've had 2 hose issues and the repair because the vacuum would not lean down all of the way.  I didn't even mention the indicator not working properly.  He told me that he did request a replacement for me a couple of weeks ago but it was not authorized.  He said if he had it his way I would already have a new vacuum, but it is out of his control.  He then told me that he will have his Supervisor call me (Sally) if anything else to consol me about this.  Hmmm, I don't think there's going to be  much consoling at this point in time.  I'm pretty close to ripping into someone, but I know that won't get me anywhere. 

I'll update after I speak with Sally.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #379   Mar 23, 2009 9:56 am
Hi Melanie,

I was under the impression that the shop could do the back panel replacement. Have they refused flat out or are they hemming and hawing?

Tell them that is what you want and what you are due as this is their mess. It should be possible to handle this as before. Either, keep the cleaner at home and use it until the part comes in or insist upon a comparable loaner machine if they say they need to keep yours. Also, get their repair schedule (estimated time for the part to arrive plus time estimated to complete replacement.)

Refuse the "melting" offer and insist on a part replacement.

Venson
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #380   Mar 23, 2009 10:07 am
Venson wrote:
Hi Melanie,

I was under the impression that the shop could do the back panel replacement. Have they refused flat out or are they hemming and hawing?

There should be no need for a lot of fussing about this with these people or getting yourself upset. Tell them that a replacement is what you want and what you are due as this is their mess. Had they been a little more observant and analytical the problem would never have happened.

It should be possible to handle this as before. Either, keep the cleaner at home and use it until the part comes in or insist upon a comparable loaner machine if they say they need to keep yours. Also, get their repair schedule (estimated time for the part to arrive plus time estimated to complete replacement.)

Refuse the "plastic melting" offer and insist on a part replacement. Also suggest that they request an instruction sheet from Miele along with the replacement part just to be sure things are easier to accomplish.

Venson
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #381   Mar 23, 2009 10:09 am
catlady wrote:
I spoke with Jim at Miele this morning and explained how the Vac Shop wanted to do the repair on my vacuum.  I asked if this was acceptable to Miele and he said he could see it from both of our prospectives, but agrees that with this being a new machine it should be repaired properly by replacing the part.  At that point in time I did ask if they could replace the vacuum since it was a test model and I've had 2 hose issues and the repair because the vacuum would not lean down all of the way.  I didn't even mention the indicator not working properly.  He told me that he did request a replacement for me a couple of weeks ago but it was not authorized.  He said if he had it his way I would already have a new vacuum, but it is out of his control.  He then told me that he will have his Supervisor call me (Sally) if anything else to consol me about this.  Hmmm, I don't think there's going to be  much consoling at this point in time.  I'm pretty close to ripping into someone, but I know that won't get me anywhere. 

I'll update after I speak with Sally.

Melanie


This is what should happen!!!

Miele should send you a NEW S7, shipped to your house with a ups pick up for your old machine,The new machine should be New and factory sealed. Bosch did and does this as they want to build their customer service reputation, If this was handled right from the begining with your machine [You'd Be happy as a clam and send them customers ,but no miele is all about miele. So much for emmer-besser.......

regards

MOLE

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner - New Discussion
Reply #382   Mar 23, 2009 10:53 am
Hmmm, I'm confused.  I replied to Venson and somehow that started a new discussion.  I'm not sure what I did wrong.  Does anyone know how to fix that?

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner - New Discussion
Reply #383   Mar 23, 2009 11:22 am
catlady wrote:
Hmmm, I'm confused.  I replied to Venson and somehow that started a new discussion.  I'm not sure what I did wrong.  Does anyone know how to fix that?</p><p>Melanie

I don't know but I was wondering how you did it. It may have been me as I noticed my post to you looks like a quote. Well, not to worry -- message received.

Venson
Severus


If my vacuum can remove even one spec of dirt that yours misses, then mine is better than yours - even if there's no proof that mine would have picked up as much dirt as yours...

Joined: Jul 31, 2007
Points: 397

Re: The New Miele Upright Cleaner
Reply #384   Mar 23, 2009 11:58 am
Just reading through this blog, I would be very hesitant to purchase any Miele product given the shoddy treatment she's received.  I used to think that it might be nice to buy a Miele someday, but that will never happen.  There are too many other companies who stand behind their products. 

The smart tyrant writes his own story to ensure that it is favorable.  The lazy will repeat lines from the book without fact checking. 
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #385   Mar 23, 2009 12:48 pm
SEVERUS wrote: "Just reading through this blog, I would be very hesitant to purchase any Miele product given the shoddy treatment she's received.  I used to think that it might be nice to buy a Miele someday, but that will never happen.  There are too many other companies who stand behind their products. "
THANK YOU, SEVERUS, FOR PROVING MY POINT!  No matter what happens now, Miele and Melanie both lose. Miele has lost the opportunity to keep faith with a customer, and who knows how much business, and Melanie loses time and energy, and can never be anything but the b*tchy ole catlady to the vac shop because they broke faith and want to blame her.
Melanie and all: I called Lindhaus today, and asked for Al Carpenter by name. Al was busy, but Bill was very pleasant. I asked him just to log on and read the thread to see what his supposed competition is up to in the customer service arena. I do not know what, if anything, they can or will do, but everyone who will ever buy a vacuum needs to know what Miele is really like when  it's time to make good on the "Immer Besser" spiel. Obviously Miele dealers do not read this forum, or there would be a tsunami of outrage from them. Dealers and reps who really care and work hard to keep faith with their customers will continue to lose business over this one incident. I hope they wise up, tell Miele to pack sand where 141cfm can't pull it out, and give Lindhaus,Sebo, Simplicity/Riccar and Emer a call.
Thanks again, Severus. All who will boycott Miele because of this instance, please post it here, and every Miele sale that is thwarted in favor of another brand, please post it here. Let's show Miele just how much they have saved on this replacement and see if they can figure out how to save their a**es.
The gloves are off as far as I am concerned,
Trebor
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #386   Mar 23, 2009 1:36 pm
Severus wrote:
Just reading through this blog, I would be very hesitant to purchase any Miele product given the shoddy treatment she's received.  I used to think that it might be nice to buy a Miele someday, but that will never happen.  There are too many other companies who stand behind their products. 

Hi Severus,

I wouldn't throw the baby out with the bath water. Though I thoroughly understand that the point is moot, the issue is that the independent dealer/authorized service facility by lack of forethought -- and by lack of a little looking -- botched what should have been a simple repair. From the sound of it, even more heinous, is appears highly likely they didn't even get original parts for the initial repair. All that is no fault of Miele's whose position is that, or so they told me, the repair people should be responsible for setting things right, not the company nor at the company's expense.

It would be great if Miele replaced the whole machine but that would, I think, let the brilliant folks at the repair shop off the hook and they don't deserve to be. Explain to me how I may step forward to honor a debt that YOU owe and later hold you accountable for it? Unless the dealer who did the damage agrees to reimbursing the manufacturer in advance of replacement what's to be done? In this case save for the hose, the cleaner operates well and as there is no damage or defect regarding the rest of the machine I'd settle for the replacement of the back panel at the dealer's expense. Anyway . . .

My two Mieles are great and thus far have presented me with no problems. The purchases were intended to at last expose myself to a little bit extra of luxury -- like giving up Melmac for bone china. HOWEVER, I have long been vociferous that Miele and several other niche-brand vacuums are not the only game in town due to ridiculously high prices. There are other far less expensive machines that will do the same work as well or better. Purchases of vacuums at the $1,000 a pop or above should only be made if they are easily affordable to the buyer.

Here I also repeat myself. If you are not out to impress the neighbors with state-of-the-art gizmos and merely want a decent, worthwhile machine consider rebuilt or refurbished metal Luxes, Kirbies, Tristars, etc. They're good, they're tough and can carry even heard-hearted users a long way down the road with reasonable care. If you just must have new but have to consider the pocket book -- check out Hoover/TTI and Kenmore, etc. None of these may be your dream machine but they'll get work done.

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #387   Mar 23, 2009 2:25 pm
Severus wrote:
Just reading through this blog, I would be very hesitant to purchase any Miele product given the shoddy treatment she's received.  I used to think that it might be nice to buy a Miele someday, but that will never happen.  There are too many other companies who stand behind their products. 


Hi Severus,

I wouldn't throw the baby out with the bath water.   Venson

By all accounts, Melanie's MIELE S7 is a 'test' model that is for demo and display by the dealer[s].  Not for sale to the general public.  There is a story here in the story which we don't have and didn't get.

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #388   Mar 23, 2009 2:38 pm
My understanding was that by purchasing a prototype, I would complete surveys with what I liked/didn't like about the vacuum so that Miele could improve them before actually releasing them.  I completed 3 surveys before the Miele S7 was officially released.  My Vac Shop received 6 to sell under those conditions.  It wasn't a floor demo model or an in store test model.  Unless I misunderstood something along the way??

Melanie

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #389   Mar 23, 2009 2:54 pm
Venson wrote:
It would be great if Miele replaced the whole machine but that would, I think, let the brilliant folks at the repair shop off the hook and they don't deserve to be. Explain to me how I may step forward to honor a debt that YOU owe and later hold you accountable for it? Unless the dealer who did the damage agrees to reimbursing the manufacturer in advance of replacement what's to be done? In this case save for the hose, the cleaner operates well and as there is no damage or defect regarding the rest of the machine I'd settle for the replacement of the back panel at the dealer's expense. Anyway . . .



Venson,

You do make a good point.  When I initally contacted Miele it was to let them know that I was a "test" household and that even though the Miele is now released, I am now having XYZ problems with the vacuum.  I guess it started out as an FYI and then when I wasn't getting satisfaction from my Vac Shop, I called them back and kind of laid everything on their shoulders.  It really is up to my Vac Shop to rectify this issue.  They ordered the wrong replacement hose, they damaged the vacuum during repair, they offered a shoddy fix to the damage and gave me a hard time about actually replacing the damaged part.  However, Miele needs to know about the service I am receiving from the Vac Shop.  Just from dealing with my Vac Shop recently, I can tell you there is no way they will replace the vacuum.  They didn't even want to replace the correct part that they damaged.  I also remember that Miele made the vacuum I now own and I have had 3 issues with the product already.  The initial hose breakage, the vacuum not leaning down all of the way, and the indicator not working properly.  Not including the bad hose replacement and damage.

We'll see what happens from here.  I still have not received a call back from Miele from my call around 9:30 this morning.  I'm going to contact my Vac Shop later today to see if the hose has been replaced and if I can pick up my vacuum tonight and use it until either a replacement or my back panel is ready.

Melanie

RAD1


Joined: Dec 6, 2008
Points: 17

Re: The New Miele Upright Cleaner
Reply #390   Mar 23, 2009 3:26 pm
This message was modified Mar 23, 2009 by RAD1
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #391   Mar 23, 2009 3:34 pm
catlady wrote:
My understanding was that by purchasing a prototype, I would complete surveys with what I liked/didn't like about the vacuum so that Miele could improve them before actually releasing them.  I completed 3 surveys before the Miele S7 was officially released.  My Vac Shop received 6 to sell under those conditions.  It wasn't a floor demo model or an in store test model.  Unless I misunderstood something along the way??

Melanie



Please correct me if I'm wrong but I believe you posted early on in recanting one of your conversations with MIELE that you purchased a "test" model from your local vacuum store.  To which, the MIELE person[s] expressed a mild degree of shock. 

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #392   Mar 23, 2009 3:55 pm
CarmineD wrote:
Please correct me if I'm wrong but I believe you posted early on in recanting one of your conversations with MIELE that you purchased a "test" model from your local vacuum store.  To which, the MIELE person[s] expressed a mild degree of shock. 

Carmine D.



That is correct.  When I purchased the S7 it was referred to as a tester model and I agreed to be a test househould so that's what I keep calling it.  The proper term would probably be the prototype model.  When I told Jim what I had paid for this model (as a test household) he seemed a bit suprised that I paid for the vacuum, but then did say that he was not sure how they handled that.  I think he was just out of the loop on how they handled the prototype or test models when they first put them out during that testing phase.

Melanie

Severus


If my vacuum can remove even one spec of dirt that yours misses, then mine is better than yours - even if there's no proof that mine would have picked up as much dirt as yours...

Joined: Jul 31, 2007
Points: 397

Re: The New Miele Upright Cleaner
Reply #393   Mar 23, 2009 4:09 pm
CarmineD wrote:
Please correct me if I'm wrong but I believe you posted early on in recanting one of your conversations with MIELE that you purchased a "test" model from your local vacuum store.  To which, the MIELE person[s] expressed a mild degree of shock. 

Carmine D.



Carmine makes a good point.  There's something fishy going on.  It's kind of like Circuit City selling the Dysons that were provided free of charge for cleaning the store.   

**** 

Venson,

Miele decides which dealers are allowed to sell their products.  Miele doesn't have to own and operate stores to get their products sold.  They can choose which dealers sell their products.   Even if the dealer did something unethical, ultimately Miele's reputation is on the line, since the dealer is an extension of Miele, as far as the customer is concerned.   The customer expects Miele to screen their dealers.  While it may not be fair, you sometimes have to go after the one with deep pockets.  Furthermore,  this is a test machine and she has been filling out surveys for Miele's benefit, they should be treating her like a queen. I don't think it's the dealer's fault that Catlady's Miele has had 3 defects.

Miele has got to be concerned the Catlady will say bad things about here Miele purchase all over the internet.  Potential Miele buyers, who are likely internet savvy, will likely see her complaints and consider them in making the purchasing decision.  Personally, if I had the problems she's having, I'd post my complaints about the vac store and Miele on every consumer web page I could find (e.g. www.epinions.com, http://forums.fightback.com/,  www.consumerreports.org (members only), etc.)  

The smart tyrant writes his own story to ensure that it is favorable.  The lazy will repeat lines from the book without fact checking. 
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #394   Mar 23, 2009 4:10 pm
catlady wrote:
That is correct.  When I purchased the S7 it was referred to as a tester model and I agreed to be a test househould so that's what I keep calling it.  The proper term would probably be the prototype model.  When I told Jim what I had paid for this model (as a test household) he seemed a bit suprised that I paid for the vacuum, but then did say that he was not sure how they handled that.  I think he was just out of the loop on how they handled the prototype or test models when they first put them out during that testing phase.

Melanie


When you paid for the MIELE S7 vacuum from your local MIELE dealer, you were no longer a "test" household/consumer.  You were a full fledged buyer and owner of a "test" vacuum that is not made for sale to the general public.  Unless policies and procedures [correct me authorized MIELE dealers if I'm speaking wrongly] have changed over the years, and they do, "test" models are "loaned" to dealers for display and demo.  In some cases dealers will allow their best and privileged customers to borrow the "test' models for their own use in their homes.   Hence, the surveys.   But these "test" models have to be returned to the dealer.  This is usually done [ "borrowing"] when the customer drops off a vacuum for repair and is in dire need of a vacuum to use in the interim.  The dealer has the customer's vacuum and the customer has the dealer's vacuum.  In kind exchange, pending the pick up of the repair and return of the "test." 

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #395   Mar 23, 2009 4:16 pm
Severus wrote:
Carmine makes a good point.  There's something fishy going on.  It's kind of like Circuit City selling the Dysons that were provided free of charge for cleaning the store.   

**** 

Venson,

Furthermore,  this is a test machine and she has been filling out surveys for Miele's benefit, they should be treating her like a queen. I don't think it's the dealer's fault that Catlady's Miele has had 3 defects.



Severus:  Thanks on the first note.  On the second, this begs the question:  Why would a consumer buy a "test" model especially with unknown and as yet unreported [by way of a formal survey] defects? 

Carmine D.

This message was modified Mar 23, 2009 by CarmineD
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #396   Mar 23, 2009 4:24 pm
Carmine,

You now have me wondering if somewhere along the line I was not told the truth about the vacuum I purchased.  I would also like to hear another Miele dealer's take on the test/prototype I purchased.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #397   Mar 23, 2009 4:46 pm
catlady wrote:
Carmine,

You now have me wondering if somewhere along the line I was not told the truth about the vacuum I purchased.  I would also like to hear another Miele dealer's take on the test/prototype I purchased.

Melanie


Why wait?  Go directly to MIELE and ask what the proper accounting/treatment is for the MIELE S7 "test" models by MIELE dealers from MIELE.  

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #398   Mar 23, 2009 6:10 pm
CarmineD wrote:
...this begs the question:  Why would a consumer buy a "test" model especially with unknown and as yet unreported [by way of a formal survey] defects? 

Carmine D.


I'm old and have a very bad memory.  So please correct me if I'm wrong, as I usually am told here by so many posters.  But didn't you [Melanie] post here that your local MIELE dealer was kind enough to 'loan' you the MIELE S7 to test in your home [before you purchased]? As well as other new vacuums?  If so, how long was the actual S7 MIELE loaner period before you decided to buy it?

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #399   Mar 23, 2009 6:27 pm
CarmineD wrote:
I'm old and have a very bad memory.  So please correct me if I'm wrong, as I usually am told here by so many posters.  But didn't you [Melanie] post here that your local MIELE dealer was kind enough to 'loan' you the MIELE S7 to test in your home [before you purchased]? As well as other new vacuums?  If so, how long was the actual S7 MIELE loaner period before you decided to buy it?

Carmine D.


No, they didn't loan it to me.  I bought it after testing it at the store using cat litter and animal hair to see how well it vacuumed.
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #400   Mar 23, 2009 6:28 pm
The Miele company, the vac shop, and the Miele rep are all wanting to point fingers at each other. NONE of them grasps the fact that in today's lean economy where everyone has internet access, this kind of incident hurts ALL Miele dealers. If I were a Miele dealer, I would send CatLady a new S7 myself, just to stop this thread. If my rep or Miele wanted to get their noses out of joint over it, I'd say, "I did the right thing, you don't like it, tough! Try training your dealers in the service and repair of the product. Try living up to the "Immer Besser you are so proud of." If there are dealers reading this, I would hope they would have man-spheres big enough to call Miele up and say, "Hey, deal with this!"  The damage is already done, and every day it goes unresolved satisfactorily just digs the hole deeper. Another dealer should not have to make it right, but it's better than the current situation. I'd be yelling at Miele at the top of my lungs to get this resolved, and for that dealer to be cancelled.  It's just like every time a Kirby distributor makes the six o clock news it hurts all of them for awhile. By selecting retailers, Miele is putting their stamp of approval on them. They are admittting them to what is supposed to be an exclusive club. "Paying your dues" means going a bit overboard in the customer's favor, if necessary.  Why is there even any hesitation about replacing the vacuum? I can't say anything new, I am so utterly gob smacked over Miele's total indifference to this situation. The patient is bleeding while the Drs are discussing which type of sutures to use. I'm sitting here typing, while I sputtering in appalled confusion, sprinkled with healthy amounts of impotent rage. Here, a woman of modest means does what we 'vac heads' wish everyone would do, pop for a high quality vacuum. In addition she does everyone(shop, rep, corp) a favor by purchasing a prototype, (which is why Miele put them out to select dealers.) And she gets the screws put to here. This is actually the second 'beta' test. There was another beta test in which S7's were loaned to customers for purposes of garnering their feedback. Perhaps the dealer sold a prototype from the earlier batch and was not supposed to do so. Beta 2 prototypes intended for sale were offered as far east as Indianapolis and St. Louis.

If you think about it, this scenario would explain a lot. The dealer sells a machine he is supposed to loan out and get back, then he ruins it, and understandably wants to cover his tracks with Miele, so he does not have to pay for any damages, (and he can keep his dealership) when he should have never sold the machine to begin with. It seems logical and plausible that delears would be either Beta test 1 or Beta test 2 dealers, but not both. The beta test 1 units should not have been sold, and in fact were to be sent back to Miele for study. My local Miele dealer and friend told me that people were upset at having to give back their test prototypes. After the first batch is taken back, and the machine is tweaked, batch 2 is released for sale, with follow up surveys. So, if a beta 1 prototype was sold as a beta 2 prototype, with surveys sent in, the confusion on Miele's end is understandable, but the end result should still be, Melanie gets a new S7, a case of bags and a profuse apology, better late then never. And any dealer who does not grasp that is not prepared to compete in today's e-conomy. THAT, my friends is the bottom line. Remember, it was one little boy who stood up and said, "But mommy, he's naked!

Trebor

This message was modified Mar 23, 2009 by Trebor
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #401   Mar 23, 2009 7:17 pm
I did not receive a return phone call from Miele today so if I don't get a call back tomorrow morning, I will call tomorrow afternoon and I will definitely ask about how the prototype was handled as far as paying/loaning goes.

I didn't get a chance to call my Vac Shop today to see if my replacement hose was put on yet so I'll call them tomorrow as well.  Hopefully I can pick my vacuum after work.  My MIL lent us her old Kirby.  This thing is a dinosaur and so heavy and no tools.  I do miss my Miele.  Hopefully this entire situation will be fully resolved soon.

Melanie
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #402   Mar 23, 2009 7:26 pm
catlady wrote:
No, they didn't loan it to me.  I bought it after testing it at the store using cat litter and animal hair to see how well it vacuumed.


Thank you for the follow-up and clarification.  Did this MIELE dealer offer you the opportunity to "borrow" this S7 to use at home and/any other vacuum before you decided to buy the 'test' model?

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #403   Mar 23, 2009 7:49 pm
CarmineD wrote:
Thank you for the follow-up and clarification.  Did this MIELE dealer offer you the opportunity to "borrow" this S7 to use at home and/any other vacuum before you decided to buy the 'test' model?

Carmine D.


Hi Carmine,
That was an option that was never offered to me.  If it was I probably would have made the same decision and bought the S7 at that time.  I do love the vacuum itself.  That has not changed.
I didn't bring home any other models to test either, but I did spend about a month running down there vacuuming all kinds of stuff with different vacuums.  The S7 really impressed me.  Even though I knew it was a test model I was informed that the model was already well tested, but this was more for consumer reviews on how well it worked in a realistic home setting.  It did/does a great job here and that's not easy to do with my hairy, messy beasts.


mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #404   Mar 23, 2009 8:12 pm
catlady wrote:
Hi Carmine,
That was an option that was never offered to me.  If it was I probably would have made the same decision and bought the S7 at that time.  I do love the vacuum itself.  That has not changed.
I didn't bring home any other models to test either, but I did spend about a month running down there vacuuming all kinds of stuff with different vacuums.  The S7 really impressed me.  Even though I knew it was a test model I was informed that the model was already well tested, but this was more for consumer reviews on how well it worked in a realistic home setting.  It did/does a great job here and that's not easy to do with my hairy, messy beasts.




The next problem is going to pop up very shortly,Does the authorized  miele dealer stock brush rollor and pullies and end caps, I sure with the expert repairs these guys do they must of done plenty by now,

It sounds like your cleaner has been used for on the job training

regards

MOLE

B.T.W. prototypes are not suppose to be sold to the general public, They are reserved for the vacuum collectors and never see any use,

Carmine remember the HOOVER vault...........
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #405   Mar 23, 2009 9:27 pm
mole wrote:
The next problem is going to pop up very shortly,Does the authorized  miele dealer stock brush rollor and pullies and end caps, I sure with the expert repairs these guys do they must of done plenty by now,

It sounds like your cleaner has been used for on the job training

regards

MOLE

B.T.W. prototypes are not suppose to be sold to the general public, They are reserved for the vacuum collectors and never see any use,

Carmine remember the HOOVER vault...........
Are you referring to the one that holds all the dead Hoovers that were killed by Dyson?
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #406   Mar 23, 2009 10:41 pm
Hardsell wrote:

Carmine remember the HOOVER vault?..........."Are you referring to the one that holds all the dead Hoovers that were killed by Dyson?"

Or, Carmine, are you referring to those wonderful, all metal, AMERICAN MADE, Oriental rug cleaning and preserving instruments which will still be performing after Dyson has had its plastic bucket kicked for the last time?

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #407   Mar 24, 2009 3:27 am
catlady wrote:
Hi Carmine,
That was an option that was never offered to me.  If it was I probably would have made the same decision and bought the S7 at that time.  I do love the vacuum itself.  That has not changed.
I didn't bring home any other models to test either, but I did spend about a month running down there vacuuming all kinds of stuff with different vacuums.  The S7 really impressed me.  Even though I knew it was a test model I was informed that the model was already well tested, but this was more for consumer reviews on how well it worked in a realistic home setting.  It did/does a great job here and that's not easy to do with my hairy, messy beasts.




Thank you.  For some reason I thought you posted here in May 2008 when you bought the S7 for $600 that you spent a year researching vacuums and several months testing vacuums at your local MIELE dealer.  I must have been mistaken again.

Did you buy a new S7 still in the box?  Or did you purchase the floor model you tested/demoed on cat litter and pet hair in the MIELE dealer's store? 

Carmine D.

mole wrote:


It sounds like your cleaner has been used for on the job training

regards

MOLE

B.T.W. prototypes are not suppose to be sold to the general public, They are reserved for the vacuum collectors and never see any use,

Carmine remember the HOOVER vault...........

Hi MOLE:

Well aware. 

Carmine D.

This message was modified Mar 24, 2009 by CarmineD
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #408   Mar 24, 2009 4:25 am
Trebor wrote:
Hardsell wrote:

Carmine remember the HOOVER vault?..........."Are you referring to the one that holds all the dead Hoovers that were killed by Dyson?"

Or, Carmine, are you referring to those wonderful, all metal, AMERICAN MADE, Oriental rug cleaning and preserving instruments which will still be performing after Dyson has had its plastic bucket kicked for the last time?

Trebor



Since you asked: Neither.  More contemporary and up to date: Consumer Reports March 2009.  The HOOVER/TTI models scored 7 of the top 20 best uprights, including the top spot and 4 spots in the top 10.  And 2 of the top 7 spots in the canister class.  Dyson models sadly rated a non-descript 13 spot in uprights and 17 spot in canisters.  On a postive note, dyson scored well in CR's reliability ratings but with a huge caveat.  Reliability ratings tend to favor brands/models with the least number of sales.  Apparently, this is true too across other industries and researchers.  Case in point, J.D. Power recently rated Jacquar a tie for the top spot with BUICK in reliability for 2008 models.  Toyota, the top spot holder for 14 consecutive years, dropped to 3.  But J.D. Power qualified the Jacquar's rating with the fact that only 14,000 were sold in the USA in 2008.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #409   Mar 24, 2009 12:08 pm
ATTENTION EVERYONE.... Thread hijack in progress....a certain manufacturer hasn't gotten any attention in this thread and feels very left out. Please say something that will make them feel better.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #410   Mar 24, 2009 12:10 pm
Lucky1 wrote:
ATTENTION EVERYONE.... Thread hijack in progress....a certain manufacturer hasn't gotten any attention in this thread and feels very left out. Please say something that will make them feel better.

Who??
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #411   Mar 24, 2009 1:07 pm
CarmineD wrote:
Thank you.  For some reason I thought you posted here in May 2008 when you bought the S7 for $600 that you spent a year researching vacuums and several months testing vacuums at your local MIELE dealer.  I must have been mistaken again.

Did you buy a new S7 still in the box?  Or did you purchase the floor model you tested/demoed on cat litter and pet hair in the MIELE dealer's store? 



Hi Carmine,

I did spend about a year researching vacuums online and trying them out here and there at the Vac Shop and other places such as Sears.  Moslty I just drooled since I didn't have the money to buy then.  However, when I became serious about purchasing a new vaccum (after I received that stimulus check), I went to the Vac Shop several times from late April through May to test the vacuums using cat litter, dog/cat hair, and other things I normally vacuum up at home. 

So you are correct.  Sometimes my memory slips too, and I'm much younger. 

I bought the Miele still in the box.  They put it together for me at the store.  Maybe I should have purchased the one I demo'd.  I wonder if I would have had the same issues?  LOL

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #412   Mar 24, 2009 1:40 pm
catlady wrote:
Hi Carmine,

I did spend about a year researching vacuums online and trying them out here and there at the Vac Shop and other places such as Sears.  Moslty I just drooled since I didn't have the money to buy then.  However, when I became serious about purchasing a new vaccum (after I received that stimulus check), I went to the Vac Shop several times from late April through May to test the vacuums using cat litter, dog/cat hair, and other things I normally vacuum up at home. 

So you are correct.  Sometimes my memory slips too, and I'm much younger. 

I bought the Miele still in the box.  They put it together for me at the store.  Maybe I should have purchased the one I demo'd.  I wonder if I would have had the same issues?  LOL



Hello:

Let's do a quick synopsis of the chronology of events with the facts and circumstance:  In May 2008, you purchased a NEW in the box 'test' S7 MIELE upright from your local dealer for $600.  Presumably these were never meant for sale to the general public.  But, you snagged one.  The official launch of this new MIELE S7 model was December 2008.  So you were the first to own.  Sometime in late 2008 you were upset [even angry] with the high cost of the MIELE bags and their lack of availabilty.  Questioning whether this was the right purchase for you.  Both  these feelings passed with the official MIELE launch.  An aside, Venson purchased the MIELE Tango in January 2009, after the offcial MIELE launch.

After all things seemingly were going along well with the new MIELE purchase.  But in early March 2009 the hose broke when your husband was using the vacuum during time when you could not vacuum.  You further noted this was really the 3 defect:  With the bag full indicator and handle release not allowing the vacuum to sit upright correctly.  The first, thanks to a MIELE insider here, is a simple fix by the dealer.  The latter was also fixed by the dealer.  However, your local MIELE dealer provided an amatuerish repair with the wrong hose [shorter] and damage to the vacuum housing where the hose connects.  After another 2 weeks, a new, correct MIELE hose arrived at your local dealer and your MIELE S7 is currently in the shop for repair and awaiting pickup.  But you are upset with the residual housing damage done during the repair.  Waffling by your local MIELE dealer prompted you to secure a new housing directly from MIELE with MIELE accepting the cost for the new part.  The houisng and hose repairs will be made by your local MIELE dealer at no charge with some negotiation by all the parties involved [you, MIELE, and your dealer] for a loaner vacuum during the housing repair.

Please fill in the gaps.  Thanks.

Carmine D.

 

catlady


Joined: May 28, 2008
Points: 77

It's finally over
Reply #413   Mar 24, 2009 1:45 pm
I received a message from my Vac Shop that they have a replacement vacuum waiting for me to pick up.  I'm not sure who/what/why they finally decided to replace it instead of continue to repair it.  Maybe they just wanted me to go away and this was the easist solution.    The person that left the message didn't sound very happy so I'm not sure what transpired.

I should feel relief but I don't.  The main reason is because I know that I no longer have the same relationship with the guys at my Vac Shop and I really have enjoyed dealing with them up until recently.  I hope everyone involved learns from this so another customer doesn't have to deal with the frustration of a situation like this. 

Hopefully this new machine can give me 8 - 10 years of quality vacuuming with routine maintenance.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #414   Mar 24, 2009 2:02 pm
MIELE's mantra:  Immer besser!  Forever better.

Carmine D.

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: It's finally over
Reply #415   Mar 24, 2009 2:32 pm
catlady wrote:
I received a message from my Vac Shop that they have a replacement vacuum waiting for me to pick up.  I'm not sure who/what/why they finally decided to replace it instead of continue to repair it.  Maybe they just wanted me to go away and this was the easist solution.    The person that left the message didn't sound very happy so I'm not sure what transpired.

I should feel relief but I don't.  The main reason is because I know that I no longer have the same relationship with the guys at my Vac Shop and I really have enjoyed dealing with them up until recently.  I hope everyone involved learns from this so another customer doesn't have to deal with the frustration of a situation like this. 

Hopefully this new machine can give me 8 - 10 years of quality vacuuming with routine maintenance.

Melanie


Most if not all retailers are happy and smiling as long as you are spending money.  Not so happy when you are not buying.

If they grudgingly pay for THEIR mistake you should care less if you never have to visit there again.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: It's finally over
Reply #416   Mar 24, 2009 2:52 pm
HARDSELL wrote:
Most if not all retailers are happy and smiling as long as you are spending money.  Not so happy when you are not buying.

If they grudgingly pay for THEIR mistake you should care less if you never have to visit there again.


Fortunately, MIELE and the local MIELE dealer do not share the same business attitude as you. 

Immer besser!

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: It's finally over
Reply #417   Mar 24, 2009 3:35 pm
catlady wrote:
I received a message from my Vac Shop that they have a replacement vacuum waiting for me to pick up.  I'm not sure who/what/why they finally decided to replace it instead of continue to repair it.  Maybe they just wanted me to go away and this was the easist solution.    The person that left the message didn't sound very happy so I'm not sure what transpired. </p><p>I should feel relief but I don't.  The main reason is because I know that I no longer have the same relationship with the guys at my Vac Shop and I really have enjoyed dealing with them up until recently.  I hope everyone involved learns from this so another customer doesn't have to deal with the frustration of a situation like this.  </p><p>Hopefully this new machine can give me 8 - 10 years of quality vacuuming with routine maintenance.</p><p>Melanie

Hi Melanie,

Be glad. It took a little time but you've a got a brand new vacuum coming to you. Just be sure to get a clear explanation as to the length of warranty and what is or is not covered. I'd think that parts for the test models are sparse and that its all around simpler and easier just to let you have a new, improved one. I'd also be sure to either go online to register the new cleaner or mail in the registration card supplied.

As for your relationship with the dealership, they'll get over it. You're in no way to blame. What is most important, is that hopefully they will learn to think a little harder next time round instead of jerry-rigging an expensive new machine. You'll be dealing with them anyway as you'll need to get bags and filters eventually.

What I do suggest is this -- Be gracious. When you arrive at the shop, give them your nicest, brightest smile and tell them you're delighted with the good news they sent. Also, politely thank them for having helped work things out. You may raise an eyebrow at this kind of approach but this is not an issue about winning. It is about being given a satisfactory solution to a problem. Enjoy the new machine.

Best,

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: It's finally over
Reply #418   Mar 24, 2009 3:52 pm
Venson wrote:
Hi Melanie,

Be glad. It took a little time but you've a got a brand new vacuum coming to you.....
Best,

Venson



I'd add:  Rejoice and be glad.  By my calculations, MIELE delivered a brand new vacuum for you to pick up in just 20 calendar days [including weekends].  For a new model that officially launched in the USA in early December 2008 and just a couple of months old by all formal standards of measure.  You used a 'test' model for almost 10 months at MIELE's expense [save a few days for repairs] and now have a brand new in trade for yours.  It doesn't get much better than this.   

Immer besser!

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: It's finally over
Reply #419   Mar 24, 2009 4:39 pm
CarmineD wrote:
You used a 'test' model for almost 10 months at MIELE's expense [save a few days for repairs] and now have a brand new in trade for yours.  

Carmine D.

Hi Carmine,

Actually, this "test" thing is new to me. I have only been aware of finally released vacuums being sold to the public in past. Is this a regular practice or only done on occasion? What manufacturers do this often?

Thanks,

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #420   Mar 24, 2009 5:16 pm
Hello Venson:

I can't speak about the specifics of MIELE because I was never a MIELE dealer.

But industry wide, at least for the 4o plus years of my professional vacuum store experience, 'test' models were a common occurence.  Just for one brand, HOOVER, because most are familiar with it and its models I can recall having the following in my store months before the launch:  HOOVER floor washer; HOOVER lark broom; HOOVER rug shampooer; HOOVER Dial and Power Dial; HOOVER Porta Power; HOOVER portable canister just to name a few from the 50's, 60's, and 70's.  These, much like the MIELE S7 were brand new floor care products.  Never before on the market.

Here's what happens.  You learn from your reps that a new model[s] is/are on the horizon.  You get a call from the rep that he/she along with the branch/regional managers plan to visit your store with the new model for a store demo.  It happens.  Sometimes I would invite other vacuum store owners/operate too.  We provide feedback to the muckety mucks.  In return, they leave the model[s] in my store to create interest and buzz among the customers.  You may have it for several weeks, months etc. before the official product [s] launch.  Customers who see and want to buy can place orders pending the the new model arrivals.  I never took deposits.  Always told my customers when they would arrive and come back if they were still interested.  In some cases, I even loaned the 'test' models to my best customers while their vacuums were being repaired and awaiting pick up.  Usually customers who I had an ongoing business relationship with and I sensed woul be a likely buyer for the product.

I never sold the 'test' models even if customers insisted.  And some did.  That's not their purpose.  Strictly to advertise, display, demo and 'test' the new product.

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner, It's finally over!
Reply #421   Mar 24, 2009 6:35 pm
Melanie,

I am so very pleased for you. I am pretty sure of what happened. A few Miele dealers who are prepared to due business in this e-commerce world called and complained and probably insisted Sally and JIm and everyone in customer care at Miele log on and read the thread here. And the message sunk in. While I do not know with certainty, It would not surprise me in the slightest that your vac shop owner was gvien the choice of replacing you vacuum or losing his dealership. But the message got through, and you have a new vacuum. I'm sure everyone on their end has only one regret, and that is that they did not just swap out the vacuum at the first sign of trouble, but we take our victories where we can.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #422   Mar 24, 2009 7:59 pm
Trebor, I don't see this as you do, and frankly my good fellow I never ever will.

Somehow, in my own limited naive way of thinking, I weighed MIELE's 80 years of family owned and operated business worldwide as singularly attributable to the company's utmost business integrity and the highest esteem in which it holds its brand name, products, dealers and customers.  Silly of me?  Not by trying to deliberately screw others whenever the opportunity arises as some here are so eager to suggest. 

I never expected any outcome short of the MIELE mantra: Immer Besser

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #423   Mar 24, 2009 9:07 pm
Carmine,

My good friend runs a vac shop for a man who owns three of them, in fact he runs the other two by proxy most days. I stop by frequently. I have witnessed literally hundreds of Miele sales. The issues with the Miele vacuums can be counted on the fingers of one hand, and still have fingers left over. The Miele rep is an affable fellow who is no nonsense when it come to customer service. A mechanical failure in under seven years is grounds for repair, no questions asked, short of general abuse and major mistreatment of the vacuum by the customer. In his own words, $700.00 vacuums should not have failures in that length of time. ANY issue in the first year, (please bear in mind the aforementioned proviso) any at all, means the vacuum is replaced, period. From my friend's conversation of Miele dealer training events, this is standard, common accepted practice. There is no quibbling with the customer, but rather a recognition that they ,the dealers, are the torch bearers, and in those rare instances of product failure, the weight of Immer Besser must be borne by the service to the customer. And they do not want the customer to have anything negative to dwell on concerning their vacuum purchase. It's not like the failure rate is so high that Miele must staunch the bleeding, but in my experience they treat every machine failure as if it were that critical. Miele has done relatively little advertising in North America. They are in a position of being able to pick and choose who they want as dealers, and much of that is due to the quality of their selected dealers.

One cleaning service using Miele vacuums puts 25 years wear on a vacuum in one calendar year's time. So in three years, the equivalent of 75 years of wear, and not one motor has been replaced. Just wear parts, wheels, roller brushes, bristle brushes, hoses, cords (not winders) So the question is why would the dealer not just say, "Sorry for your trouble, hon, here you go, just swap it out." It simply is not an everyday occurence.

I have spent a lot of years listening to customers complain. I have been bamboozled and buffaloed a few times, not often. Rarely is a customer intractable from the start. They may seem so, but it is a defense mechanism against their own fear of being given the shaft yet again, (an entirely understandable fear) If the shop owner was a reader of the forum, he should have pro-actively called Melanie to resolve the issue. He obviously was not reading it. Melanie is the sort of customer everyone hopes for, really, "here is my problem. You screwed it up,? well, ok just fix it like it was before. Her demand for a replacement vacuum grew from an idle thought just because she felt she was not being heard. There were MULTIPLE opportunities for her issue to be resolved more amicably, even in the same time frame, by calling her back when she was promised that was what would happen, "Sorry, gotta order the part. Here, use this vac until yours is ready. Here's a coupon for a free carpet cleaner rental. Sorry about the delay."  I see Melanie as being more that fair and patient. Three weeks is not a long time to wait for a satisfactory resolution. It is an eternity when you feel that your problem is of really no concern to the person whose job it is to resolve your issue. That is the crux of the matter. "Just listen, let me know you understand, and that you really care. Tell me what you can do and follow through."

I have read so many books about sales and retail. Successful businesses design their customer's experience from the first moment of interaction. Think about that, Design the customer's experience from moment one. That means being proactive, and even dress rehearsal for when things don't go smoothly. Doesn't sound like Melanie's experience with her S7. The S7 replacement should not have cost anyone anything. It is a swap under warranty, which considering it was a test model which was supposed to be sold, should have been eagerly exchanged so the factory engineers could rip the prototype apart to study it. I let slide on by more stuff than I ever comment on, but Catlady's words simply rang true. She was not faking, or dramatizing to get something she was not entitled to. She just wanted her expensive vacuum to work.

Trebor

This message was modified Mar 24, 2009 by Trebor
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #424   Mar 24, 2009 10:05 pm
Would anyone care for cheese with the whine on this thread?
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #425   Mar 24, 2009 10:27 pm
Hardsell wrote: Would anyone care for cheese with the whine on this thread?

Are you cutting it?

Trebor

dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #426   Mar 25, 2009 1:37 am
CarmineD wrote:

Somehow, in my own limited naive way of thinking, I weighed MIELE's 80 years of family owned and operated business worldwide as singularly attributable to the company's utmost business integrity and the highest esteem in which it holds its brand name, products, dealers and customers.  Silly of me?  Not by trying to deliberately screw others whenever the opportunity arises as some here are so eager to suggest. 

I never expected any outcome short of the MIELE mantra: Immer Besser



I fail to see Immer Besser when you have a factory authorized sales and repair center that is content to use non OEM parts to fix a nearly new $700 vacuum under warranty. On top of this they "hack the crap" (I believe that is how they described it) out of the back of the unit and then offer to melt and smooth out the plastic as a solution to the problem....but don't worry....they do it all the time.  The vac store has replaced 3 or 4 other hoses but have had no complaints. Were these machines hacked up too?  Perhaps the customers were to ticked off and couldn't be bothered to complain and instead have gone to another dealer. The end result is that even though Melanie is finally getting a new vacuum (credit to Miele for FINALLY stepping up) she is left with a dealer she is no longer comfortable with and has doubts about future service and durability of the machine.  To make matters worse, from my point of view anyway, guys like this give independents a bad name.  When a customer is made to jump thru hoops to get service it's no wonder so many people buy from Costco and Walmart.

Dusty
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #427   Mar 25, 2009 7:45 am
Perhaps, some can't appreciate the special pride that goes into an 80 year old family owned, operated and financed business not to mention the superior quality of German engineering and its vibrant and guteral language!

BTW, it was $600 [not $700] in May 2008 almost 7 months before the official MIELE model launch in the USA.  While brand new, it was a 'test' model that by all accounts was never meant to be sold to the public SO SOON and the details surrounding the sale have never been adequately disclosed here to my satisfaction despite my trying.

Immer Besser!  Das ist alles!

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #428   Mar 25, 2009 8:50 am
Thanks, Dusty.

Carmine, an 80 (actually over 100, only have been making vacs for 82) company, family held, blah,blah,blah means nothing to a customer unless it means her problems are taken seriously, and addressed.

Customer buys a test model, which we are not positive was to be sold. Customer's fault? No. It was bought in good faith.

Machine has 2 minor failures, Customer's fault? No

Machine has major failure, shop butchers repair, Customer's fault? No.

It took three weeks of constant phone calls, and posts on a public forum to get a replacement vacuum. The energy, loss of productive time, and  dissatisfaction are enormous, intangible, though no less real costs. Would Miele have come through without Melanie being the squeaky wheel, Hmmm?That's putting a LOT of faith in the Miele company. I suspect the guard at Miele is changing from the third generation to the fourth, and while hopefully this is an isolated incident, it could be the beginning of a glacial meltdown. Time will tell. For the moment, at least, Miele makes excellent product. It will be interesting to see if family tradition continues to hold sway in the upper echelons at Miele.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #429   Mar 25, 2009 8:59 am
Trebor wrote:

Carmine, an 80 (actually over 100, only have been making vacs for 82) company, family held, blah,blah,blah means nothing to a customer unless it means her problems are taken seriously, and addressed.

Trebor



And it was in 20 calendar days:  A brand new production model S7 was granted free of charge for pick up by the customer in return for a 10 month old $600 'test' model.  With the new production model only months on the market.

Immer Besser.  Das ist alles.

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #430   Mar 25, 2009 9:05 am
CarmineD wrote:
Perhaps, some can't appreciate the special pride that goes into an 80 year old family owned, operated and financed business not to mention the superior quality of German engineering and its vibrant and guteral language!

BTW, it was $600 [not $700] in May 2008 almost 7 months before the official MIELE model launch in the USA.  While brand new, it was a 'test' model that by all accounts was never meant to be sold to the public SO SOON and the details surrounding the sale have never been adequately disclosed here to my satisfaction despite my trying.

Immer Besser!  Das ist alles!

Carmine D.


Hi Carmine,

What other information do you need regarding the purchase of the S7?  I don't know what more information I can give you.  I bought the machine as a prototype (test model) and agreed to test it in my home and complete survey's for Miele.  If the machine was not supposed to be sold, I was not aware of it.  My understanding was just as I stated before.  I buy it, agree to use it, complete surveys and that's it.  And yes, it was $599.99.  Other than that, there is no information to give.  If I was potentially screwed over because I wasn't supposed to pay for the vacuum, I'm not aware of that.  Yes, I would like to know that, but I am now getting a replacement that is now, $699.99, for the price I paid for my prototype, which was $100.00 less.  I just want to be done with this and move on.

My original hose actually broke in January.  The Vac Shop did a quick fix on it so I could use it and ordered me a replacement.  The replacement arrived about a week later and it took me a couple of weeks to get back to the Vac Shop to get the replacement put on.  I had some health problems that put that on the backburner.  During that time the vacuum stopped leaning down all of the way.  The replacement hose was installed, but was not the correct hose.  The leaning problem was fixed by taking apart the vacuum and putting it back together.  The actual cause was unknown. The day after I picked up my vacuum I noticed the damage as well. 

When I posted on March 2nd, I was already a couple of weeks into dealing with the faulty hose and damage.  I contacted Miele to let them know that I was a test household and I had 2 problems with my vacuum...the original hose breaking, the vacuum not leaning down all of the way, and then the faulty hose was installed.  I figured they should know about this since I had originally completed surveys to let them know about any problems, but my problems started after the launch of the S7 in December.  I also made them aware of the damage because I felt that they should have provided better training to the Vac Shop for the repair.  However, I was VERY understanding at first regarding all of this.  I was annoyed with the inconvenience of the replacement hose and irritated by the damage, but not angry with anyone involved at that time.  I knew the Vac Shop did not intentionally damage the vacuum and I had no idea where the hose mix up came from, I just wanted it all fixed so I could move on.  I didn't start to get truly upset until after I felt like I wasn't being heard or taken seriously by either Miele or my Vac Shop.  I became angry when I was offered the subpar repair for the damage on Saturday.

Today I am ready to put this all behind me now that I've slept on it.  I finally can have my vacuum back, a new one at that, and hopefully I don't have any more problems besides regular maintenance issues.  So pending an RA from Miele for my prototype I can go pick up my new S7 and get my house cleaned up.  Hopefully over time I can repair the relationship with the Vac Shop.  I will still do business with them as I will needs bags, filters, and yearly maintenance on my new S7.  I was actually hoping they could keep my prototype as a practice vacuum so if they weren't sure how to do a repair, they could try it on my prototype first.  But I guess business doesn't work that way.

Melanie

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #431   Mar 25, 2009 9:07 am
Why does MY ELLIE sell out their dealers?

Why does miele hate americans?

How can miele keep getting away with selling 300.00 vacuums for 1100.00.?

Its just another overpriced  vacuum cleaner,living off the old german myth of better this and better that.

It cleans no better than a hoover convertible that costs 79.95..........

regards

MOLE

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #432   Mar 25, 2009 9:12 am
catlady wrote:
Hi Carmine,

And yes, it was $599.99...but I am now getting a replacement that is now, $699.99, for the price I paid for my prototype, which was $100.00 less.  

Melanie


As Shakespeare says so well:  All's well that ends well.  You are ahead and have an extra $100 [minimum] to buy a year's worth of MIELE bags.

Immer Besser!

Carmine D.

dusty


Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #433   Mar 25, 2009 11:46 am
CarmineD wrote:
As Shakespeare says so well:  All's well that ends well.  You are ahead and have an extra $100 [minimum] to buy a year's worth of MIELE bags.

Immer Besser!



I think your math is a little off.  Melanie indeed has a new vacuum but I don't see the extra $100 in her pocket to buy bags, just a number on paper . Multiple phone calls, multiple trips to the inept vac dealer...time is money.  20 days to get the result she should have had the first day she encountered a problem.  New vacuum aside, she's probably used more than $100 in her time and effort to resolve the problem.

nicht immer besser

Dusty
This message was modified Mar 25, 2009 by dusty
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #434   Mar 25, 2009 1:53 pm
dusty wrote:
I think your math is a little off.  Melanie indeed has a new vacuum but I don't see the extra $100 in her pocket to buy bags, just a number on paper . Multiple phone calls, multiple trips to the inept vac dealer...time is money.  20 days to get the result she should have had the first day she encountered a problem.  New vacuum aside, she's probably used more than $100 in her time and effort to resolve the problem.

nicht immer besser

Dusty



Here's my perspective:  Use of a brand new 2008 'test' MIELE vacuum for over 10 months.  Purchase of a new 2009 production model for $700 at a cost of only $600.  $100 savings.  $100 on a $600 investment yields a return of 16 percent in 10 months.  Considering the stock market and real estate are down almost 50 percent and 30 respectively during that time as well as all other financial investments [save platinum, gold and silver], that's doing Immer Besser with the use of the money.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #435   Mar 25, 2009 2:01 pm
mole wrote:
Why does MY ELLIE sell out their dealers?

Why does miele hate americans?

How can miele keep getting away with selling 300.00 vacuums for 1100.00.?

Its just another overpriced  vacuum cleaner,living off the old german myth of better this and better that.

It cleans no better than a hoover convertible that costs 79.95..........

regards

MOLE



MOLE:

I'd say my two HOOVER TEMPO's [made in Mexico for $75 and China $54 on sale] clean and groom rugs better than just about all the vacuums on the market costing 10 and 15 times more.

Carmine D.

 

catlady


Joined: May 28, 2008
Points: 77

Quick Update
Reply #436   Mar 25, 2009 3:27 pm
I can't pick up my replacement yet because the Vac Shop is still waiting for a RA number from Miele.  I guess they can't release the replacement until Miele provides that information to them for my prototype.  So, still waiting.  I probably can't pick it up until Saturday anyway, but I'm hoping I can leave work a little early if the RA comes before then.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #437   Mar 25, 2009 5:02 pm
I'm not a MIELE dealer and have no inside information so I can't speak for them. 

However, based on the information you provided [need for an RA number], it is evident [at least to me] that MIELE is providing the new production model S7 to you not the dealer.  This makes me believe that MIELE is reasonably assured based on the facts and circumstances provided [whether from collecting it by reading here and/or elsewhere] that the MIELE dealer is not at fault in your particular case.  Whether there are mitigating facts/circumstances that drive this determination by MIELE corporate headquarters, we don't know and therefore can't say.  These facts and circumstances would have been presented by the MIELE dealer in concert with the MIELE rep directly to MIELE and completely unknown to you the customer [and hence the spectators/readers here on this forum].  Anything short of a complete 'excusal' of the MIELE dealer by MIELE from any fault in this sale/subsequent events surrounding it and the dealer would most likely be dipping into its own pockets for all/portion of the expenses to deliver a new S7 to you and no RA from MIELE would be needed. 

I don't think [FWIW] you should have any concerns about the future ongoing business relationship you will have with this MIELE dealer [just as MIELE is not concerned].  There will not be any unless it comes from you.

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #438   Mar 25, 2009 7:10 pm
Dusty wrote: I think your math is a little off...

I agree. 100.00 divided by the new Federal Minimum wage of 7.25 slated to take effect 07-24-09 is 13.79 hours, not including gas, but Melanie said the shop is close to her home. About 23 days involved in the resolution of this issue, (two weeks prior to the first posting) so 13.79 / 23 is .6 of an hour or 36 minutes per day average. Not bad interest if your money is just sitting there while you collect the interest. To have it be one more thing on one's list of things to have to do, not so much. Calculate the TOTAL number of minutes of human effort from all angles it took to resolve this issue, and tell me that anyone really came out ahead. The 10 months use of a prototype doesn't even enter into the equation because Catlady did MIELE a favor by using the machine and by being the squeaky wheel. Who knows who many similar incidents will be averted/shortened because Melanie uses her vacuum more than the average customer? But, alas, intangibles are of no consequence because there is no column on a spreadsheet for them. Spreadsheets as a tool? wonderful. Spreadsheets as a world view and business model untempered by human prudence and wisdom? myopia.

I'm glad Miele stepped up to the plate, Melanie, and I hope your S7 cleans so well for so long that you will be the poster girl for Miele and can say with conviction

"Immer besser" ist die Wahrheit (Forever better is the truth)
Trebor
This message was modified Mar 25, 2009 by Trebor
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #439   Mar 26, 2009 7:44 am
Trebor wrote:
Dusty wrote: I think your math is a little off...

I agree. 100.00 divided by the new Federal Minimum wage of 7.25 slated to take effect 07-24-09 .....I'm glad Miele stepped up to the plate, Melanie, and I hope your S7 cleans so well for so long that you will be the poster girl for Miele and can say with conviction

"Immer besser" ist die Wahrheit (Forever better is the truth)
Trebor



To most of today's unemployed [the highest in decades, some economists who track such things say since the Great Depression] $7.25 looks really promising.  Considering vacuum store owners and operators put in 10-12 hour days 5 days a week and even Saturdays, I seriously doubt they eek out the minimum wage over a year's time of counting.  

I could be wrong, but I believe now after all this that the MIELE S7 is the wrong vacuum for this particular user for alot of reasons and because of the 14 plus 4 legged furry friends and by her admission the high cost of MIELE bags.  The best thing to do now is sell the S7 while it's still new, use the money to buy:  A bagless from Wal*Mart/COSTCO;  and/or:  A central vacuum system which is best suited for her needs.

Carmine D. 

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #440   Mar 26, 2009 8:15 am
I think the S7 will be fine because she did use it for 10 mo, rather hard, and the problems when all said and done were really minor, just handled slowly and with a lack of grace. The protoype served its purpose. 7.25 /hr does look good to a lot of folks, but in Melanies' case it was not earned income, but energy and time expended to keep from losing money already spent, big difference, BIG difference.

And now, since the issue has been resolved, let's move on to a new vacuum topic, shall we?

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #441   Mar 26, 2009 8:52 am
Trebor wrote:
I think the S7 will be fine because she did use it for 10 mo, rather hard, and the problems when all said and done were really minor, just handled slowly and with a lack of grace. The protoype served its purpose. 7.25 /hr does look good to a lot of folks, but in Melanies' case it was not earned income, but energy and time expended to keep from losing money already spent, big difference, BIG difference.

And now, since the issue has been resolved, let's move on to a new vacuum topic, shall we?

Trebor

Minor problems?  10 months of "hard" use?  Do I detect some cracks in the armor?  Chinks in the chain?  Just handled "slowly" and w/o "grace?"  Is that the same as in a "business like manner?"  

The BIG difference is the way different spectators view the action.  Considering over a year's worth of research was done and several months of hands on testing of vacuums went into the effort  [most of which involved the MIELE dealer's too], I suspect the customer weighed the cost/benefit of her lost time and effort worthy and necessary before making a buy decision.

The new topic is and always should be matching the right vacuum for the buyer/user.  Especially now that she has gotten a new start.

Carmine D. 

catlady


Joined: May 28, 2008
Points: 77

Final Update
Reply #442   Mar 26, 2009 6:27 pm
I picked up my new S7 today.  Things went well at the Vac Shop.  I took them cookies and apologized for being a pain in the butt.  They said I wasn't a pain in their butts, but I was too Miele.  It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  In the end it was easier to replace the vacuum.  I'm ready to clean up the house and I am relieved it's all over.
Melanie
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #443   Mar 26, 2009 6:47 pm
Hey Melanie,

Great news! They offer six models here in the U.S. which one did you get?

Venson

PS -- the cookies were a great idea.
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #444   Mar 26, 2009 6:58 pm
Venson wrote:
Hey Melanie,

Great news! They offer six models here in the U.S. which one did you get?

Venson

PS -- the cookies were a great idea.

They replaced it with the same model, the Salsa.  That's fun to say.
Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #445   Mar 26, 2009 7:10 pm
catlady wrote:
They replaced it with the same model, the Salsa.  That's fun to say.

Pretty good. Suggested retail is $750.00

Enjoy . . .

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #446   Mar 26, 2009 7:18 pm
Immer Besser!
This message was modified Mar 26, 2009 by CarmineD
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #447   Mar 26, 2009 9:04 pm
Catlady wrote, "It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  In the end it was easier to replace the vacuum."

It sounds like Miele already had changed the design of the back panel prior to the official product launch. The logical move then would have been to exchange all the prototypes that were sold, pro-actively. This is done by companies that are not even German, and don't have clever slogans in a foreign language. 

I am so very, very glad things are ok between you and your vac shop, Melanie. You deserve the new S7, and I hope it does well for you for many, many years.

Trebor 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #448   Mar 27, 2009 7:22 am
Trebor wrote:
Catlady wrote, "It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  In the end it was easier to replace the vacuum."

It sounds like Miele already had changed the design of the back panel prior to the official product launch. The logical move then would have been to exchange all the prototypes that were sold, pro-actively. This is done by companies that are not even German, and don't have clever slogans in a foreign language. 

Trebor 



One of the many reasons 'test' [prototypes as they are called now in the new age of vacuum vernacular] models are not for sale to the general public.  Basta! 

Question:  What is the warranty on this new MIELE Salsa? 

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #449   Mar 27, 2009 8:07 am
CarmineD wrote:
One of the many reasons 'test' [prototypes as they are called now in the new age of vacuum vernacular] models are not for sale to the general public.  Basta! 

Question:  What is the warranty on this new MIELE Salsa? 

Carmine D.



Hi Carmine,

I believe the warranty is 1 year parts and 7 years on the motor.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #450   Mar 27, 2009 8:24 am
catlady wrote:
Hi Carmine,

I believe the warranty is 1 year parts and 7 years on the motor.

Melanie


Hi:

If you intend to keep this new MIELE, you should verify your 'belief' with your local MIELE dealer.  You may have had this warranty on the original MIELE you bought from your local MIELE dealer in May 2008.  This new MIELE Salsa is a replacement from MIELE corporate which was made about 10 months into your warranty on the original MIELE S7 purchase.  It does not start the warranty clock all over again necessarily unless you confirm this with your local dealer for fact.

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #451   Mar 27, 2009 8:31 am
Carmine,

You were in business some years ago. ( Not cracking on your age, my friend,just the facts) Miele did intentionally sell these uprights to the public. That is what made the hesitaion to do the exchange so puzzling.

YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them. In this case, Miele ventured into totally new territory, uprights of their own design and manufacture. They opted to sell test models, or prototypes. And, the desired result was achieved. Needed changes were made as a direct result of the program. The only misstep was miscommunication from Miele to their dealers about exchanging them when after the official launch. It's over. Let's hope such a sequence of events does not have to unfold again. My faith in Immer Besser is at least tentatively restored. Let's see what happens as sales of S7's take off.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #452   Mar 27, 2009 8:42 am
Trebor wrote:
Carmine,

You were in business some years ago. ( Not cracking on your age, my friend,just the facts) ........

My faith in Immer Besser is at least tentatively restored. 

Trebor


I don't hold your young age against you....and my faith in MIELE and the local MIELE dealer never ever faulted.  Ironically, as I said several times, I never was a new MIELE sales dealer.  Almost 110 years of a family owned, financed, and operated business [4th generation] with vacuum production since 1927 speaks volumes.   IMMER BESSER.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #453   Mar 27, 2009 8:49 am
Trebor wrote:

YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them. Trebor


NO.  Not my prerogative.  It's bad business to sell 'test' models.  Why?  They are for 'testing'.  Display. Demo. Advertise.  Not sale.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #454   Mar 27, 2009 12:34 pm
I may be under the wrong impression but I assume the user received a $100 discount from the future purchase price, to buy a 1st edition and then reporting on it. Rather than buying a test model.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #455   Mar 27, 2009 12:47 pm
Lucky1 wrote:
I may be under the wrong impression but I assume the user received a $100 discount from the future purchase price, to buy a 1st edition and then reporting on it. Rather than buying a test model.


Hello Lucky1:

Ironically, I was hoping you would have chimed in on this thread long before now, but alas you didn't.  If I recall correctly [and sometimes I don't] you may have been the poster here who said this local MIELE dealer was a "diamond" dealer in order to get these 6 first of the test models so early on.

Earlier up, I posted a chronology of the events on this thread by this buyer from May 2008 with the purchase of a 'test' model S7 from the local MIELE dealer to now with the replacement by MIELE of the 'test' model with a production Salsa [MSRP $750].  Please read for the answer.  You'll also note some other threads on here related to the same issue if you want to read.  if you have any questions/comments after reading, please post here. 

Carmine D. 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: Final Update
Reply #456   Mar 27, 2009 1:01 pm
catlady wrote:
It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  Melanie



This clearly explains, at least to me, the reason the local MIELE dealer offered to repair the 'test' model's danmaged housing by heating and remolding.  And also the reason that MIELE corporate didn't judge this as an unacceptable repair. 

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner: Lunch with the local MIele Dealer
Reply #457   Mar 27, 2009 6:33 pm
Today I stopped to visit my friend at his vac shop and asked him to tell me the entire saga of the S7 launch. WAY back before the launch even in Great Britain, in late 2007 there were S7 s LOANED out as test models. These were not for sale, and were to be returned after the test period was over. There were exactly 100 "pre-launch" S7 units sent to Diamond Dealers in the US for sale to customers. I verified this with my friend who has a close relationship with his Miele rep. These 100 units were intended by Miele to be sold, in order to receive documented feedback from the purchasers of the units. I questioned my friend again and he said, yes, absolutely positively these 100 pre-launch units were for sale. He did not receive any, and now says he is glad he did not. When a customer stopped in to look at a vacuum, he demoe'd the Salsa. In response the question, how long is the warranty, he said 2 yrs over all, 7 on the motor.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner: Lunch with the local MIele Dealer
Reply #458   Mar 27, 2009 7:01 pm
Trebor wrote:
Today I stopped to visit my friend at his vac shop and asked him to tell me the entire saga of the S7 launch. WAY back before the launch even in Great Britain, in late 2007 there were S7 s LOANED out as test models. These were not for sale, and were to be returned after the test period was over. There were exactly 100 "pre-launch" S7 units sent to Diamond Dealers in the US for sale to customers. I verified this with my friend who has a close relationship with his Miele rep. These 100 units were intended by Miele to be sold, in order to receive documented feedback from the purchasers of the units. I questioned my friend again and he said, yes, absolutely positively these 100 pre-launch units were for sale. He did not receive any, and now says he is glad he did not. When a customer stopped in to look at a vacuum, he demoe'd the Salsa. In response the question, how long is the warranty, he said 2 yrs over all, 7 on the motor.

Trebor



Let be perfectly clear for you, my friend.  My vacuum business.  My vacuum store.  My business rules.  I don't care what any vacuum brand maker says about selling its 'test' models.  It's bad business.  I never did it for all the reasons already discussed.  Note the operative words of your friend in the business:  He never received any 'test' model MIELE S7 uprights and says he is glad he didn't.   Even MIELE officials at the corporate headquarters were surprised that this 'test' model S7 was sold to the customer according to the customer's own account here.  Obviously, chaos and confusion abounds on which MIELE 'test' models to sell and which not to sell. 

Just another reiteration for the MIELE customer's benefit IF SHE INTENDS TO KEEP THE MIELE Salsa now.  The MIELE Salsa comes with a MIELE warranty at the time of purchase.  But, the original sale/purchase of the 'test' model S7 to the customer was in May 2008 and that started the customer's warranty clock on the MIELE.  The warranty on the customer's MIELE is already 10 months along.  The replacement MIELE Salsa does not NECESSARILY restart the warranty clock back to zero just because it's new.  I suggest the customer dicuss the actual warranty remaining on the Salsa and confirm it for a fact with the local MIELE dealer.  So, in the future, if there is a problem with the MIELE Salsa, all parties know and agree on the warranty terms.

Carmine D. 

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner: Reply to those who responded individually to me
Reply #459   Mar 28, 2009 8:35 pm
Trebor: YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them.

Carmine: NO.  Not my prerogative.  It's bad business to sell 'test' models.  Why?  They are for 'testing'.  Display. Demo. Advertise.  Not sale

Trebor: I questioned my friend again and he said, yes, absolutely positively these 100 pre-launch units were for sale.

Carmine:Let be perfectly clear for you, my friend.  My vacuum business.  My vacuum store.  My business rules.  I don't care what any vacuum brand maker says about selling its 'test' models.  It's bad business.  I never did it for all the reasons already discussed.  Note the operative words of your friend in the business:  He never received any 'test' model MIELE S7 uprights and says he is glad he didn't.   Even MIELE officials at the corporate headquarters were surprised that this 'test' model S7 was sold to the customer according to the customer's own account here.  Obviously, chaos and confusion abounds (from Miele on down, apparently), [my comment. Trebor] on which MIELE 'test' models to sell and which not to sell. 

Just another reiteration for the MIELE customer's benefit IF SHE INTENDS TO KEEP THE MIELE Salsa now.  The MIELE Salsa comes with a MIELE warranty at the time of purchase.  But, the original sale/purchase of the 'test' model S7 to the customer was in May 2008 and that started the customer's warranty clock on the MIELE.  The warranty on the customer's MIELE is already 10 months along.  The replacement MIELE Salsa does not NECESSARILY restart the warranty clock back to zero just because it's new.  I suggest the customer dicuss the actual warranty remaining on the Salsa and confirm it for a fact with the local MIELE dealer. (perhaps have her copy of the warranty initialed by the store/rep?) [my comment. Trebor] So, in the future, if there is a problem with the MIELE Salsa, all parties know and agree on the warranty terms. (perfectly logical, no argument there at all) [my comment. Trebor]

Carmine, my friend, it sounds like we are singing in different keys. I never for a moment questioned your right to conduct business as you saw fit. Nor was I questioning your opinion about selling test models. (Actually, I agree) It sounded like you were disagreeing that Miele DID in fact offer test, (beta, prototype, whatever) models for sale. It was obviously successful in one respect: it prompted design changes. In every other respect it was a disaster. Miele was obviously not prepared for anything to go wrong with the test models during the warranty period, since they did not train their dealers how to fix them.

No one has mentioned any previous sale of test models by Miele prior to the S7 pre-launch. In all probability such never occurred. Since the inception of the plastic box canisters any changes to Miele canisters have been mere refinements. (some of them substantial, to be sure) The S7 was a totally new product from the ground up. No matter how well designed and tested a totally new product is, whether or not it is called a test model, it is, and the engineering, management, and customer service teams need to have their "fingers on the 'jeopardy' button", as it were, to respond swiftly and decisively to any issues no matter how slight. It is incumbent on the creators of a philosophy like "Immer Bessser" to jealously and zealously guard it. If there is no resolution yet for the customers issue, but they have been promised a phone call, they are entitled to that phone call, even if the customer is likely going to be hostile. The company who has their money owes them that call on the day the call was promised. THAT'S how you build credibility with a customer, and win their patience to have a little more time. That's how you keep faith in 'Immer Besser.' YOU NEVER, EVER say, "so-and-so will call and let you know what he can do, if anything" or worse, "at least he can console you". How utterly patronizing and infuriating! That kind of comment is blasphemy in customer care.  If there is no resolution yet, you say something like, "I do apologize, but your situation (never problem, because the customer is never the problem, and even if they are, you do not say anything of the kind,)  will take a bit more research to make sure we handle this properly. And if they become hostile, you let them vent, and say, "I understand, but this resolution will be coming from above my pay grade ma'am. Certainly, yes, I can let you speak with xyz now, but he/she is unable to finalize anything at this moment. We are working on it and I will speak to him/her right away."

And then, you get off the phone, and your duff, with your page of notes, go to the supervisor and say, "The next time she calls, if we don't have this fixed, she is going to insist on speaking to you, or your boss, or his/her boss, and I will tranfer the call.  This needs to be escalated and resolved NOW. Here are all the notes, and a record of all the calls. It's why your paygrade is higher than mine. Handle it." I always had extra copies ready to fax to whomever, so it could never be shoved back to me when there was nothing I could do, and I had already done all that I could. A company that values its reputation has to be more diligent and speedier that all the competition (which usually is not hard) to be above reproach. But it is every moment, every customer, every day. It matters, because no one gives a rat"s behind about the next guy or gal's wallet. Like the Janet Jackson song, "What have you Done for Me Lately?" It's all that matters. There is no entitlement to special consideration or slack from the customer. It's what you earn with them by following through, no matter how difficult it may be. And most customers, once you prove you are serious about helping them, are more than willing to be fair and reasonable. There are the rare exceptions, but fortunately they are rare.

A few have responded to me privately to say I spoke out of turn. If the entire situation had been handled swiftly and pro-actively (starting with preparation and communication from Miele to their reps and dealers) there would have been nothing to speak about, would there? One of the functions of public forums like this is precisely the way Melanie used it. Not happily, mind you, but nonetheless it may or may not have played a part in the speedy exchange of her S7. Using  a 'bojack' part for any in-warranty repair is never acceptable, and neither is any unorthodox repair. on an in warranty product. Every vac shop I know of has loaner vacs to offer if the repair will take over 24 hrs. The Kirby, Lux, and Rainbow offices all had their brand loaners at the ready. A Panasonic or Cirrus upright loaner, along with phone calls made when promised, every time they were promised, would have gone a long, long way to satisfying Catlady. Ultimately, Miele stepped up to the plate. And even if the exchange could not have happened any sooner, it could have gone a lot smoother, easier, and with less aggravation. I give anybody, individual or corporation, as much respect and consideration as they earn. THAT'S the way it is in a free market economy.

And, it is perfectly acceptable to refund a customer's money carte blanche and say, "I'm sorry, but we are obviously unable to satisfy your needs. We wish you better luck elsewhere."  I did that with several Electrolux customers, informing them, and the factory that they had no remaining warranty since they had surrendered the product, (not knowing they were going to do that when I picked it up they got a check and a letter via certified mail.)  The same was done to a customer who returned THREE refrigerators, for no reason other than she decided she didn't like any of them. She will never spend any money in any HHGREGG store ever again. Don't want her money, don't need it. And several Centennial Wireless customers had their service unilaterally cancelled w/o penalty and were sent out the door because they just could not be satisfied no matter what was done in their behalf.  "We reserve the right to refuse service to anyone" does not apply only to food and beverage establishments. So it does work both ways.

This was easier than replying individually. I'm glad to be here. And Carmine, you are still my 'bestus vac buddy'. You are the reason I looked up the forum.

Trebor

This message was modified Mar 29, 2009 by Trebor
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #460   Mar 29, 2009 7:54 am
You can't make someone else's business choices.  You shouldn't let someone else make yours.

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Replacement S7 Update
Reply #461   Mar 30, 2009 8:40 am
I have to say I'm even more impressed with this replacement S7.  It seems to do an even better job than my prototype.  It has more pull when you push forward and it fights just a bit when you pull it back.  It seems to be more powerful, but it has the same motor as the prototype did so I'm not sure where the difference is.

One of the things I didn't like in my first review of the S7 was the brush tool.  That has been improved with this version and I'm really happy with it.  The prototype brush opening was smaller and the brush itself very close together so it was useless to me since it immediately clogged.  This one is more open and pulls the globs of hair, etc. right through.  I'm very happy with the replacement.  Everything else seems to be in line with the prototype.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: Replacement S7 Update
Reply #462   Mar 30, 2009 8:45 am
catlady wrote:
I have to say I'm even more impressed with this replacement S7.  It seems to do an even better job than my prototype.  It has more pull when you push forward and it fights just a bit when you pull it back.  It seems to be more powerful, but it has the same motor as the prototype did so I'm not sure where the difference is.

One of the things I didn't like in my first review of the S7 was the brush tool.  That has been improved with this version and I'm really happy with it.  The prototype brush opening was smaller and the brush itself very close together so it was useless to me since it immediately clogged.  This one is more open and pulls the globs of hair, etc. right through.  I'm very happy with the replacement.  Everything else seems to be in line with the prototype.

Melanie



IMMER BESSER!
Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #463   Mar 30, 2009 8:51 am
Melanie,

I am absolutely thrilled for you. I hope you let your vac shop and Miele know how happy you are with your new S7. Did you get clarification on the warranty?

Trebor

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #464   Mar 30, 2009 10:36 am
Trebor wrote:
Melanie,

I am absolutely thrilled for you. I hope you let your vac shop and Miele know how happy you are with your new S7. Did you get clarification on the warranty?

Trebor



I did.  The warranty will start from my original purchase of the prototype S7.  However the warranty was different for the prototype.  It was a 2 year total warranty, but the Vac Shop told me I have 1 year parts, 7 years motor.  Since I've had the S7 for almost a year, then I only have a couple of months left for parts, and a little under 7 years for motor.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner: Lunch with the local MIele Dealer
Reply #465   Mar 31, 2009 8:00 am
Trebor wrote:
When a customer stopped in to look at a vacuum, he demoe'd the Salsa. In response to the question, how long is the warranty [on the Salsa], he said 2 yrs over all, 7 on the motor.

Trebor

Trebor wrote:
Melanie,

Did you get clarification on the warranty?

Trebor

I did.  The warranty will start from my original purchase of the prototype S7.  However the warranty was different for the prototype.  It was a 2 year total warranty, but the Vac Shop told me I have 1 year parts, 7 years motor.  Since I've had the S7 for almost a year, then I only have a couple of months left for parts, and a little under 7 years for motor.

Melanie


The new MIELE vacuums come with a factory product warranty.  Independent vacuum store owners/operators, especially authorized MIELE dealers, can, at their own expense and effort, extend/improve on the MIELE warranty, w/o MIELE's approval/sanction, whenever, wherever and however they should feel the need to do so.  Most especially with their best business customers. 

Carmine D.

This message was modified Mar 31, 2009 by CarmineD
mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783

Re: The New Miele Upright Cleaner
Reply #466   Mar 31, 2009 8:59 am
Alittle HEADS UP for you all, Miele will warranty machines that are 10 to 15 years old, Call the 800 tech line and give them grief about their machines that were never suppose to break,at least thats what the authorized miele dealer told me, They will cave in and you get a new vacuum or free parts under their  business credo, I hope the general public BUSTS them ,they deserve it.

regards

MOLE

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #467   Mar 31, 2009 12:56 pm
mole wrote:
Alittle HEADS UP for you all, Miele will warranty machines that are 10 to 15 years old, Call the 800 tech line and give them grief about their machines that were never suppose to break,at least thats what the authorized miele dealer told me, They will cave in and you get a new vacuum or free parts under their  business credo, I hope the general public BUSTS them ,they deserve it.

regards

MOLE



Hello MOLE:
I was thinking more the "cookie" than the "complaining" approach to build a customer/dealer business relationship, IF she keeps the Salsa.

Carmine D.

Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #468   Mar 31, 2009 7:23 pm
Coming back on to add some information to this thread, apologies if it's been stated already but there seems to be quite a bit of "filler" in this thread that I have no interest in trying to read through.

Now that I've had a chance to get some "hands on" experience with a Miele S7 (early February, Bolero model), I can finally comment.  What a fantastic machine this is, Miele definitely got it right here.  Like any other high-end Miele it carries a large pricetag, but it's one of the few cleaners (unlike the Simplicity Synergy/Riccar Radiance for example) that actually FEELS like a $700-900 upright.  You get what you pay for.  All parts of the machine are extremely well constructed and are quite sturdy.  It has a bit of handle weight but is easy to push, turns on a dime, and does a wonderful job of grooming the carpet.  With the brushroll turned off, it also does a surprisingly good job on bare floors.  Not too terribly noisy either; the Automatic setting comes in handy here.  On the electronic models with this setting, the machine automatically slows down when the stretch hose is fully extended, preventing the hose from collapsing and the machine from either being pulled into you or knocked over.  Anyone who is looking at the S7 should definitely choose the electronic controls over the dial-equipped models, you won't regret it. 

Catlady (Melanie), sorry to hear about your unfortunate experience with your previous machine, but I'm glad you like your current S7.  There was no reason for the repair shop to have pried on the machine to remove the old hose other than that they were most likely unaware of how it attached.  It simply twists and pulls out.  In addition, the hose on the current production models IS a bit shorter than that on the early production models.  The red S7s were in fact actual production machines, not prototypes or "test" models; it's just that a limited number (around 250 or so IIRC) were produced to satisfy the Diamond Dealers and to gauge the consumers' reactions before the remaining line was introduced.  So they were still production models, just very, very early in the run.  What you may or may not realize is that there is NO formal repair training for Miele dealers, nor is there an official service manual for any model whatsoever!  All that is given in the way of repair documentation is an exploded parts diagram, and that's IT.  For any sort of repairs you are expected to call Miele Technical Support and have them guide you through the repair.  Or, in the case of the repair shop you took your machine to, start removing screws or prying, and hope for the best.  One other interesting thing I noticed repair-wise was that if the cord goes bad, is damaged, etc., the ENTIRE handle/cord/switch assembly must be replaced.  The cord cannot simply be removed and replaced separately.  Direct from Miele, this assembly is around $70, with a $139 retail price tag.  I can only imagine someone bringing their 3-month-old S7 in with a chewed-up cord, and their reaction to having to shell out $150 to replace it.

-MH
This message was modified Mar 31, 2009 by Motorhead
HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #469   Mar 31, 2009 8:07 pm
Welcome back MH.  Seems like you are still the book of knowledge on vacuums.  That is more useful than opinions.

Diamond status must be awarded on sales of units  with no consideration of service quality performed by Meile dealers.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #470   Mar 31, 2009 8:08 pm
Motorhead wrote:
. . . On the electronic models with this setting, the machine automatically slows down when the stretch hose is fully extended, preventing the hose from collapsing and the machine from either being pulled into you or knocked over.  Anyone who is looking at the S7 should definitely choose the electronic controls over the dial-equipped models, you won't regret it. 

What you may or may not realize is that there is NO formal repair training for Miele dealers, nor is there an official service manual for any model whatsoever!  All that is given in the way of repair documentation is an exploded parts diagram, and that's IT.  For any sort of repairs you are expected to call Miele Technical Support and have them guide you through the repair.  Or, in the case of the repair shop you took your machine to, start removing screws or prying, and hope for the best.  One other interesting thing I noticed repair-wise was that if the cord goes bad, is damaged, etc., the ENTIRE handle/cord/switch assembly must be replaced.  The cord cannot simply be removed and replaced separately.  Direct from Miele, this assembly is around $70, with a $139 retail price tag.  I can only imagine someone bringing their 3-month-old S7 in with a chewed-up cord, and their reaction to having to shell out $150 to replace it.

MH

Hey Motorhead,

How are you? Thanks for the heads-up about the S7 cord. I remember telling myself how simple things were when I got my Tango home and set it up with nary a screw or screwdriver to bother with.

The S7 automatic setting threw me a little as I have been trying to logic the reason for the speed decrease. Motor speed is reduced if hose suction is restricted - such as when you attach the crevice tool. In my Kenmore Iridium, the exact opposite happens. The motor runs at at mid-speed when set on automatic. An internal dust sensor ups the motor speed when it senses a significant amount of dirt and dust and lets the speed drop once the sensor is not finding anything. Motor speed also elevates if airflow is restricted. I use the S7 both ways but do leave it on the automatic setting most of the time.

As for the repair issue -- I can appreciate how confusing things might have been for the shop as it takes a really close look to learn that the hose cuff does come off the little swivel neck. What surprised me is that no one thought to ask. The call would have been toll free. It worked out great that Melanie got a whole new vacuum but the problem could have been simply solved by just thinking a little.

MOLE has mentioned some potential trouble spots and the guy I'd been speaking with mentioned possible trouble due to users over-turning the two screws on the cover for the clean-out port. Anything else besides the cord to pay attention to?

Best,

Venson
Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #471   Mar 31, 2009 11:39 pm
Hi Hardsell,

Correct.  Diamond Dealer Status involves maintaining a yearly sales figure of $100,000 or more.  Which, to the uninitiated like me, I don't see how it can be attainable, but stranger things happen!
Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #472   Mar 31, 2009 11:51 pm
Hi Venson,

Thanks, it's good to be back!  Interesting about the speed increase on the Iridium, I'm trying to think of other cleaners whose automatic settings work opposite of the S7.  Miele canisters if I recall are the same way; any restriction in airflow and the motor speeds up.  I may be wrong but I'm almost convinced the speed decrease is because of the stretch hose.  I also heard about the vulnerability of the cleanout port; I saw this on the Bolero as well.  It seemed almost too easy to overturn the latch screws, thinking they loosen normally, and break the cover.  I wonder if Miele will correct this potential weakness in the future?   Should be interesting to see.

-MH
This message was modified Mar 31, 2009 by Motorhead
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #473   Apr 1, 2009 7:53 am
Motorhead wrote:
Hi Venson,

Thanks, it's good to be back! 
-MH


Hope it's not an April Fool's ploy and you'll soon be gone!  Good to hear from you here again.  Glad you are impressed with your MIELE Bolero.  IMMER BESSER!

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #474   Apr 1, 2009 7:54 am
Motorhead wrote:
Hi Hardsell,

Correct.  Diamond Dealer Status involves maintaining a yearly sales figure of $100,000 or more.  Which, to the uninitiated like me, I don't see how it can be attainable, but stranger things happen!



According to MIELE, one million new vacuums are shipped from the plant in Germany every year. 

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #475   Apr 1, 2009 7:58 am
HARDSELL wrote:
Seems like you are still the book of knowledge on vacuums.  That is more useful than opinions.


Knowledege itself is useless, unless and until it is applied correctly and properly, through one's opinions.  All MH's, and others' vacuum knowledge, is of little benefit to others unless they share here with us by way of opinions. 

Carmine D.

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #476   Apr 1, 2009 12:25 pm
CarmineD wrote:
Knowledege itself is useless, unless and until it is applied correctly and properly, through one's opinions.  All MH's, and others' vacuum knowledge, is of little benefit to others unless they share here with us by way of opinions. 

Carmine D.



You already know that opinions are like part of our anatomy.  My opinion is that a $700 vac should have a longer warranty.  Fact is it doesn't. Which will go farther in getting a repair? My opinion or a written warranty.  Before you start with your opinions I know that there are exceptions.

The dealer repaired catlady's vacuum incorrectly by using his opinion on how to replace the hose.  Knowledge could easily have prevented all her problems.

Oh yeah.  Opinions can and often are biased.  Facts and knowledge are not.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #477   Apr 1, 2009 1:31 pm
The fact is that I said here several times that it is my opinion the MIELE S7 is not the best suited vacuum for this user.  My opinion is based on the facts and circumstances of her household cleaning needs and experiences with her MIELE and the dealer and company up to now.  As I also said, I hope my opinion now is wrong and does prove a fact later.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #478   Apr 1, 2009 1:43 pm
The fact is too MIELE replaced the customer's MIELE with a brand new one that is noew $150 more than the price of the original 10 months ago. 

The fact is for 107 years MIELE uses the slogan IMMER BESSER, an opinion then that many today, you and MOLE excluded [always exceptions] believe to be fact.

Carmine D.

Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #479   Apr 1, 2009 10:12 pm
CarmineD wrote:
The fact is that I said here several times that it is my opinion the MIELE S7 is not the best suited vacuum for this user.  My opinion is based on the facts and circumstances of her household cleaning needs and experiences with her MIELE and the dealer and company up to now.  As I also said, I hope my opinion now is wrong and does prove a fact later.

Carmine D.


Hi Carmine,

Can you please explain this for me?  How is the Miele S7 not a good vacuum for Catlady, or anyone who has pets?  From my experiences, and considering it's just a Capricorn and a 236 power nozzle in an upright body, it's a very versatile, capable machine on both carpets and bare floors.  The stretch hose (even this slightly shorter hose on current production models; I have not seen the red one with the long hose) is also more than adequate for above-floor dusting. 

Worst case, in a home with mostly bare floors, you could use the Parquet Twister bare floor tool with the wands.  But when I used one, I found that with the brushroll turned off it's actually not bad at removing surface litter.  Definitely better than other uprights with a brushroll on/off feature.

-MH
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #480   Apr 2, 2009 7:32 am
Motorhead wrote:
Hi Carmine,

Can you please explain this for me?  How is the Miele S7 not a good vacuum for Catlady, or anyone who has pets?  From my experiences, and considering it's just a Capricorn and a 236 power nozzle in an upright body, it's a very versatile, capable machine on both carpets and bare floors.  The stretch hose (even this slightly shorter hose on current production models; I have not seen the red one with the long hose) is also more than adequate for above-floor dusting. 

Worst case, in a home with mostly bare floors, you could use the Parquet Twister bare floor tool with the wands.  But when I used one, I found that with the brushroll turned off it's actually not bad at removing surface litter.  Definitely better than other uprights with a brushroll on/off feature.

-MH


Sure, and I did already here for her benefit.  It's probably part of the 'filler' you did not want to read.

First, I said the S7 Salsa is not the best suited for her needs.  I never said it was not good.  Little different.

Second, at the bag usage rate already discussed here by the user, she will, at the current cost of bags, pay about $100 a year for disposable bags.  By her own admission, she hopes to have the vacuum 8-10 years.  Do the math for bags over the life of the vacuum.

Third, add to the cost for normal maintenance items and repairs needed.  MOLE was kind enough to elaborate.  You did too.  What is the cost of a cord set from an authorized MIELE dealer for the S7?  $130.  Indies like MOLE can do it cheaper, I'll bet.  Be that as it may, the cost of the purchase of the S7 [$600] will more than double/triple over the useful life.  Usually, consumer goods depreciate/get amortize over their useful life.   Not in this particular case.

BTW, my opinion is not the only.  Our forum moderator says the same.  He would never have recommended this S7as a choice.  [Probably more filler you missed].

Carmine D.

HARDSELL


Joined: Aug 22, 2007
Points: 1293

Re: The New Miele Upright Cleaner
Reply #481   Apr 2, 2009 9:23 am
CarmineD wrote:
Sure, and I did already here for her benefit.  It's probably part of the 'filler' you did not want to read.

First, I said the S7 Salsa is not the best suited for her needs.  I never said it was not good.  Little different.

Second, at the bag usage rate already discussed here by the user, she will, at the current cost of bags, pay about $100 a year for disposable bags.  By her own admission, she hopes to have the vacuum 8-10 years.  Do the math for bags over the life of the vacuum.

Third, add to the cost for normal maintenance items and repairs needed.  MOLE was kind enough to elaborate.  You did too.  What is the cost of a cord set from an authorized MIELE dealer for the S7?  $130.  Indies like MOLE can do it cheaper, I'll bet.  Be that as it may, the cost of the purchase of the S7 [$600] will more than double/triple over the useful life.  Usually, consumer goods depreciate/get amortize over their useful life.   Not in this particular case.

BTW, my opinion is not the only.  Our forum moderator says the same.  He would never have recommended this S7as a choice.  [Probably more filler you missed].

Carmine D.



So, what would you recommend?
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #482   Apr 2, 2009 11:43 am
HARDSELL wrote:
Seems like you are still the book of knowledge on vacuums.  That is more useful than opinions.

CarmineD wrote:
Knowledege itself is useless, unless and until it is applied correctly and properly, through one's opinions.  All MH's, and others' vacuum knowledge, is of little benefit to others unless they share here with us by way of opinions. 

Carmine D.


Declaring "MH's or others" knowledge (of facts) to be an opinion is your opinion and a oxymoron.

I believe MH through out some facts (aka knowledge) that were not known here otherwise.

DIB


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #483   Apr 2, 2009 12:24 pm
HARDSELL wrote:
So, what would you recommend?


Not a MIELE S7.  What I recommend is irrelevant at this point and a moot point.  But if you want to know read the rest of the thread.  I addressed it already.  If the user is happy with the choice of the Salsa and wants to keep it, that's her prerogative and not mine.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #484   Apr 2, 2009 12:26 pm
DysonInventsBig wrote:
Declaring "MH's or others" knowledge (of facts) to be an opinion is your opinion and a oxymoron.

I believe MH through out some facts (aka knowledge) that were not known here otherwise.

DIB



Actually, DIB on these points I agree with you.  Now if you can end my confusion on the clutchless/brushroll saga of  DC27, I would be much obliged.

Carmine D.

Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #485   Apr 2, 2009 12:47 pm
CarmineD wrote:
Sure, and I did already here for her benefit.  It's probably part of the 'filler' you did not want to read.

First, I said the S7 Salsa is not the best suited for her needs.  I never said it was not good.  Little different.

Second, at the bag usage rate already discussed here by the user, she will, at the current cost of bags, pay about $100 a year for disposable bags.  By her own admission, she hopes to have the vacuum 8-10 years.  Do the math for bags over the life of the vacuum.

Third, add to the cost for normal maintenance items and repairs needed.  MOLE was kind enough to elaborate.  You did too.  What is the cost of a cord set from an authorized MIELE dealer for the S7?  $130.  Indies like MOLE can do it cheaper, I'll bet.  Be that as it may, the cost of the purchase of the S7 [$600] will more than double/triple over the useful life.  Usually, consumer goods depreciate/get amortize over their useful life.   Not in this particular case.

BTW, my opinion is not the only.  Our forum moderator says the same.  He would never have recommended this S7as a choice.  [Probably more filler you missed].

Carmine D.


I don't see how cord replacement would factor into the equation of "normal maintenance items".  Unless it is repeatedly run over, chewed by the dog, or used to pull the machine around, there's no reason the cord shouldn't last the life of the machine.  Potential customer abuse adds hundreds to the initial purchase price in repairs for *any* machine, so this shouldn't just apply to Miele. 

I did notice how it would cost $100 per year in bags alone to operate this machine.  For that, I only have one thing to say:  Why are bags best again?

That being said, my final question is, are you saying you would recommend a Dyson to Catlady based on its extremely low operating cost, if any at all? 

-MH
This message was modified Apr 2, 2009 by Motorhead
Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #486   Apr 2, 2009 12:54 pm
CarmineD wrote:
Actually, DIB on these points I agree with you.  Now if you can end my confusion on the clutchless/brushroll saga of  DC27, I would be much obliged.

Carmine D.


I was going to put this in the DC27 thread but since you asked I'll put it here.  It's as simple as this:  The US version of the DC27 has two motors with a brushroll shut-off switch right next to the on/off switch (think DC17).  The UK version on the other hand, has a completely different brushroll with the clutch setup.

There are no DC27s sold here with the clutch.
This message was modified Apr 2, 2009 by Motorhead
Motorhead


Joined: Nov 2, 2007
Points: 409

Re: The New Miele Upright Cleaner
Reply #487   Apr 2, 2009 12:55 pm
Also, just an FYI in case I didn't clarify this in my earlier post.  The cord on the Miele S7 cannot be replaced in the handle; $140 is for the entire cord, handle, and switch assembly.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #488   Apr 2, 2009 1:09 pm
I see MH that your absence has not altered your proclivity to 'fence.'  Congrats.  I'm happy to say, mine either.  At this point, I have no more answers/recommendations for the user [let alone you who is impressed with the Bolero, as you should be].  The MIELE S7 is IMMER BESSER.  But not for all users.  We here can offer advice and suggestions [opinions] to prospective buyers and owners in need of asistance.  It's up to the buyers/vacuum owners to make the final decisions and/or take the advice to heart and follow.  Once they have, it's ancient history.  CAn't change the outcome/result.  But, if you want to know more about the ancient history here, read the thread.  You may even get an answer about a chewed up MIELE cordset, which is extremely likely in this case even for a dyson and/or any corded vacuum used in this buyer's home.  I'm thinking more than just bagless. 

Sadly, for this user, the MIELE S7 Salsa, save the motor, will be shortly out of parts warranty, despite it's relatively new sales birth.  Not good for a daily user, even an IMMER BESSER MIELE. 

Carmine D. 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #489   Apr 2, 2009 1:14 pm
Motorhead wrote:
I was going to put this in the DC27 thread but since you asked I'll put it here.  It's as simple as this:  The US version of the DC27 has two motors with a brushroll shut-off switch right next to the on/off switch (think DC17).  The UK version on the other hand, has a completely different brushroll with the clutch setup.

There are no DC27s sold here with the clutch.


Now I'm really confused.  You're saying there are 2 DC27 models.  One with the clutch and one without?  Interesting.  Dyson hasn't updated either Web site, UK/USA, with the model.  How can you say with such certainty that the 2 same models are different?  Fact/opinion?

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #490   Apr 2, 2009 1:19 pm
Motorhead wrote:

That being said, my final question is, are you saying you would recommend a Dyson to Catlady based on its extremely low operating cost, if any at all? 

-MH



Again, if you read the thread, you'll learn why Melanie ruled out dysons. 

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #491   Apr 2, 2009 2:11 pm
CarmineD wrote:
  You may even get an answer about a chewed up MIELE cordset, which is extremely likely in this case even for a dyson and/or any corded vacuum used in this buyer's home.  I'm thinking more than just bagless. 

Sadly, for this user, the MIELE S7 Salsa, save the motor, will be shortly out of parts warranty, despite it's relatively new sales birth.  Not good for a daily user, even an IMMER BESSER MIELE. 

Carmine D. 



Hi Carmine,

Believe it or not, I'm more of a risk to my cords than my pets are.  LOL  I have a bad habit of running over my cords and the vacuum chews them up.

I know when I first started posting you recommended a central vac for my needs and I agree.  That will come in time, hopefully with our next home.  The cost of the Miele bags and regular maintenance will add up over time and you are correct, it may cost me more than the purchase price of the vacuum in the long run.  But for now I will deal with that cost.  For holidays I will request those gift cards you can use anywhere and put that towards the purchase of bags.  That should help some.  The S7 is a great vacuum and does a great job so even though I've had some issues with the cost of bags and then hose, etc. the vacuum still rocks.

Melanie

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #492   Jun 14, 2009 10:21 am
Hi,

My Miele Tango is still doing swell however I checked online today to check out accessories and came away more than assured that the whole world is crazy. The new wide upholstery tool included as part of the attachment set for the upperline S7s in the UK are offered here as an option for 30 bucks. A newer, far better designed utility tool now sells for 40 bucks and the price for the mini-turbo nozzle remains at $75.00.

Don't take my word for it. Check it out yourself:

http://www.miele.com/products/accessories.asp?nav=30&snav=24&tnav=26&oT=119&cat=1&subcat=1&menu_id=5

So who said we're in a recession?

Venson
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #493   Jun 14, 2009 3:30 pm
Venson wrote:
Hi,

My Miele Tango is still doing swell however I checked online today to check out accessories and came away more than assured that the whole world is crazy. The new wide upholstery tool included as part of the attachment set for the upperline S7s in the UK are offered here as an option for 30 bucks. A newer, far better designed utility tool now sells for 40 bucks and the price for the mini-turbo nozzle remains at $75.00.

Don't take my word for it. Check it out yourself:

http://www.miele.com/products/accessories.asp?nav=30&snav=24&tnav=26&oT=119&cat=1&subcat=1&menu_id=5

So who said we're in a recession?

Venson



Hi Venson:

Unbelievable!  Buy the vacuum for $900 and then part it out for $9000. 

WRT recession, not for MIELE buyers and sellers.  MIELE boasts shipping 1 MILLION vacuums from it's factory in Germany every year including last.  MIELE buyers are not affected by the global recession.  The whole world could implode financially, like it has, and MIELE will be selling its high end products for top dollar to an anxious buying world wide public chomping at the mouth to have them.  They have the magic name. 

Carmine D.

Venson


Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #494   Jun 14, 2009 4:32 pm
CarmineD wrote:
Hi Venson:

Unbelievable!  Buy the vacuum for $900 and then part it out for $9000. 

WRT recession, not for MIELE buyers and sellers.  MIELE boasts shipping 1 MILLION vacuums from it's factory in Germany every year including last.  MIELE buyers are not affected by the global recession.  The whole world could implode financially, like it has, and MIELE will be selling its high end products for top dollar to an anxious buying world wide public chomping at the mouth to have them.  They have the magic name. 

Carmine D.

You're right Carmine. I've decide to be content with the upholstery tool that came with the cleaner. Come the day I have to plug it in to a lamp post, I won't miss the money.

Venson
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