Vacuum Cleaners Discussions

Subscribers to consumerreports.org have been able to add user reviews of vacuums for several years now.  It's not uncommon to read a user taking CR to the woodshed for a shoddy product purchased due to CR's high ranking.  Some of the highest ranked products have some of the worst reviews.  I suspect CR readers are toughest on the highest ranked products and more lenient on lesser ranked products since expectations are lower.  The disagreement many times is associated with CR's overall criteria not aligning itself with the needs of some consumers.   For example, it is common to see a consumer complaining that the highly rated canister vacuum weighing in at 26 pounds is too difficult for them to handle.  Many complaints seem to deal with reliability.  

Rather surprisingly , the Rainbow which rates very poorly in the Consumer Reports ratings, gets 4.5 out of 5 stars from the users.  I don't know if this is a direct result of the sales pitch that goes with the Rainbow, or a deficiency in the testing by CR.   Dyson owners are especially testy.  They always seem surprised that their vacuums don't perform better in CR's tests carpet cleaning tests.  

It's difficult to know whether the user reviews will influence ratings in the future due to their inherent biases.  Perhaps CR will do a better job of evaluating reliability data in the future.   CR has reported that when they get a lot of user complaints about reliability, that they dig deeper into the members annual survey to look for problems.  However, users with problems are more likely to publish reviews than users that are content.  

I believe feedback from members has resulted in the tests on cleaning pet hair and more emphasis on lightweight and ease of use. 

Procare- If I read Davids post right he is having trouble with Orecks "PREMIUM PRICE" at Costco. What's that $199.00? and your recommending an $800.00 vacuum! LOL

David- Try to separate your buying instinct that has been formed by the forces of Mass Retailing that "PRICE is the only thing that matters". Go to a reputable dealer, here you will find "VALUE" and you will probably be surprised it might not be as expensive as you thought, especially AFTER you purchase the vacuum. Vacuums are one of the FEW household appliances you can try BEFORE you buy it, so why would you buy a Vacuum in a box???? If your interested in a Lightweight, please go to a Simplicity or Riccar dealer and check out their Freedom/Supralight Lines. IMHO they are much better than Oreck in every way. From bigger fans and stiffer brushrollers to belts that last more than 6 months.

PLEASE support small business. Box Stores do LITTLE for your community and little for your local economy.


Costco and Oreck are undercutting the local Oreck franchise dealer and THEN have the nerve to make the Dealer honor the service contract! That short term profit driven business model is an insane way to do business. So beware MANY Oreck franchisee's are REFUSING to honor the Warranties...a perfect example of "Price vs VALUE"

Hello Lucky1:

The COSTCO ORECK is selling for $299 before any discounts.  So far, there have been none of the latter, its $299.  The model is a discontinued and old style ORECK line.  Not the new one.  I suspect the reason these ORECK's have found their way to COSTCO stores and I understand selling well too.  WRT the ORECK warranty, which I believ on these models is 2 or 3 years, ORECK dealers provide the customer service but ORECK compensates the dealers for out of pocket costs.  Correct? 

BTW, COSTCO has a wonderful return policy.  I suspect if these ORECKs fail under warranty, they go back to COSTCO for return, credit, refund, exchange etc.  Not to ORECK stores for repair.  Maybe I'm wrong.  This makes it tough for the indies.  No one says the vacuum bsuiness is a piece of cake.  It's hard work to beat the competition, which in large part, are the big box rip off stores.  They have the business clout in the good times.  But these are not good times.  ORECKs at COSTCO are proof.

Carmine D.

Lucky1,

Please take Carmines and mikes and mine advice.

This is just business as usual. THE STATE OF THE ECONOMY IS CAUSING THESE COMPANIES TO LOOK FOR ANY AVENUE TO SELL THEIR PRODUCTS.

Just keep doing what your  doing, you will be O.K.

mole wrote:

Hate the vacuum maker, if it makes you feel better, but never the customer.  These are the times that you convert/revert vacuum customers to your store/business for a life time, including their children and their children's children. 

Carmine D.

 The independent dealers are the backbone of the vacuum cleaner industry, they are the ones that take care of the cleaners after the sale. I personally sell door to door. I didn't answer an ad to become a door to door salesman . I went because of the product and the satisfied customer base. I like people and giving good customer service. One may say $800 or more is too much but I say no.  If I told you I have car that sells for $4995 and the better ones are selling for $12,000 , you say I'll go fo less. Case in point YUGO. Car was poorly built and didn't hold up. Good report in one test by Consumers Report then changes it later. Car Magazines even liked it..A lot of people bought them and got taken.

                                             If an individual tries what  I sell and  it doesn't suit hem fine, but if it does what I say and can prove it is worth more than I sell it for I have done my job. With the price I sell comes the best  warranty on the market, the best service history, the best customer satisfaction, and something  a lot of companies don't provide  free pick up and delivery. Much of my business is done in a 60 mile radius of my home. As I have said before there is no harm in trying one out. 100% of the people will not buy but at least they will know if it suits their needs or not.

                                                                                                      Procare

 

                                                                                                                                                     

Vacuum customers willing to make a $500-$600 vacuum buy at the big box rip off stores have a short budget leap [$200-$300] to make an $800 vacuum purchase from a trusted sales person and trusted vacuum company.  No more extra budget if an indy store vacuum brand buy.  Either way, d-t-d and/or indy store, a cat in the bag at $500-$600 and/or a lifetime business relationship.  That's what the extra time and /or $ buy.  As the saying goes: Priceless.

Carmine D.

CarmineD wrote:

Some would rather buy the $59 cheapos at the bb stores or a $199 electric broom and then criticize others for doing the same.  Of course they have a relationship with the bb employees across the country.  Rather odd that they chime in on the expensive machines then personally use junk.

HS:

Still back peddling and pay toilet shuffling. 

In order to know/opine on how the big box store vacuums perform against the indy brands, and the sales business at both, I visit both and buy/use both big box rip off and indy store brands.  Yes, you're right, I have connections with big box store staff and indies all over the country.  I was in the vacuum business and industry for over 55 years and just recently retired in 2006.  I know people who know people.  That's better as a frame of reference than your lawnmower sales and service store!

BTW, $399 for a dyson DC07 [before discounts] is not a $54-$75 HOOVER cheapie.  Tho, the $59 HOOVER TEMPO as Consumer Reports says cleans and grooms circles around a DC07.

Carmine D.

CarmineD wrote:

You are the back peddler.  I do not suck up to the pros only to rush to a bb store and buy my goods.

Over the years your conversations have been about the vac lines carried in the bb stores.  We have heard how you stalk the bb employees and work the customers on the parking lots.  No mention of Jim, Joe, Bill or whomever at the indy store.

If I recall correctly Dyson scored as high as your Hoovers.  As usual Clown Reports gives the award to the cheapest. 

HS:

I can't help you if you can't read and comprehend correctly.  Maybe you should stop back peddling and pay toilet shuffling for awhile and focus on reading.

Since living here in Las Vegas the last 3 years I posted here and to you offline that 2 indies have asked me to repair and refurb their unclaimed/traded dysons.  While THE authorized dyson dealer in North Las Vegas, not one of the other 2, won't sell DC25 ball models due the faulty motor wiring harness.  In addition, I know the store managers and staff at both ORECK stores in my area.  And do business with one store regularly. 

Not to mention that the manager of the Las Vegas Aerus store wants me to mentor its sales staff on the history of the vacuum industry.

Did you miss all those? 

Carmine D.