Vacuum Cleaners Discussions

I understand the Hon. Senator has backed off.  Why?  Could it be that his cohorts Senators Dodd [Dem-Conn] and Reid [Dem-NV] snookered the US taxpayers by inserting the "AIG bonus clause" for 2008 in the Stimulus Bill at the 11th hour [Friday Feb 13] before passage?  Yes indeed.  [Sorry Mike for the non-vacuum point.  But maybe it applies here.  Before we indict, condemn, and set punishment, it behooves us to get the whole story].

Carmine D.

Why didn't you give them the opportunity to fix the broken plastic as they recommended.  Then, as a back up option, if the repair is not satisfactory to you and does not make you happy, insist on the new part replacement.  In the mean time you have your vacuum while you are waiting for the part to come in. 

Carmine D.

Only for vacuum shops that don't know what they are doing and are trying to cover thier *ss.  If you took your new car in to the dealer to  have a stereo installed and they mangled the plastic in the dash would you allow them to try and melt it back into shape?

Dusty

I've been out of the vacuum store business since 1992.  When I was in business for 4o plus years, I did many unconventional repairs and refurbs that were not "normal" for the period by industry standards.  I've talked about them here.  I repaired cloth bags when all others replaced them.  Why?  No one in the business had a heavy duty sewing machine and knew how to sew like I could to do the proper stitching. I often used leather to reinforce the weak spots on my repaired bags that made them last longer than the new ones.

When I moved into my new home in LV, after several weeks I noticed a hairline crack several inches long in our fiberglass walk in shower.  Just enough to allow water to leak out of the bottom basin onto the ceramic tile floor.  I called the builder and he sent out a 'craftsman' to inspect it.  I thought for sure it should/would be replaced with a brand new one.  But it wasn't.  In short order, this repairman WHO KNEW WHAT HE WAS DOING sealed the crack.  It's impossible to see any repair.  In 2 1/2 years of usage every day, no problems.  He said it was as good if not better than new.  Told me he does these repairs on boats with cracks like these, and worse, all the time.  Guarantees the repair work just like it was new.

Like I said, your fall back position is a new part if you're not happy.

Carmine D.

I spoke with the local Miele dealer in Ft. Wayne. I have known him a long time and sent a lot of business his way, and I am responsible for several Miele sales a month through referrals. I asked him point blank what would he do if he were so incompetent as do damge a customer's Miele while repairing it under warranty.

 "Replace it"

"The part you damaged?" 

"No, the entire vacuum." 

"What would your rep say?,"

"He would insist upon it"

"Would the rep have to bear the cost of replacement? /  Would you?"

"NO!"  / "Probably not, especially in this case BECAUSE: the prototypes are intended to be returned upon failure of any kind so Miele can see where improvements need to be made, including training personnel in the repair of the vacuums."" The techs at tech support have the discretion to authorize repairs in and beyond the warranty period up to and including COMPLETE AND TOTAL REPLACEMENT OF THE CUSTOMER'S VACUUM. But the rep can just as easily call tech support and say , "I am authorizing a replacement for  Ms. Catlady's vacuum, which is am S7 prototype. AND the vac shop can authorize an exchange with just an authorization # from the rep.

WE DO THIS KIND OF REPAIR ALL THE TIME? That statement says a lot and raises even more questions about the dealer's competence and integrity.

Why do they need to do repairs like this all the time? Can they not learn to repair them without causing damage? The local shop in Ft. Wayne I mentioned is on the verge of becoming a diamond dealer. He is not a hack or a wannabe. He said repeatedly that the number of Miele repairs and warrany issues is so miniscule that this should have been taken care of immediately.

Melanie, it is time for Catlady to unsheath her claws. Just call Miele and go the top. From this moment on, the delay and lack of resolution are on your shoulders. Stop p-u-s-s-y footing (sorry the censor bleeped the actual spelling) around. The vac shop and the Miele rep are no longer your concern. You had a good relationship with them until THEY damaged your product and you wanted them to make it right. I would have looked him in the eye when he whined, like some kid who had to pay out of his allowance for something he broke, and asked, "So what's your point? How is that my responsibility?"

There is something very fishy here. Is that vac shop really an authorized dealer? Has the rep lost other dealers? After losing a few dealers, the rep's integrity and credibility come into question. Miele is a sought after product. No Miele dealer or rep worth his or her salt is going to behave like this. Can you not see that they are priming you so when they finally "give in" and (sigh) absorb the cost of the new back housing, which in all likelihood they will not have to do, you will be "grateful" and walk out feeling like you "won"? You posts here reveal that you are a geniunely kind soul, willing to give people a second, and a third chance, and honey, they are playing you like a violin. How much time have you spent on this? What is minimum wage now? Are you getting anything close to that in compensation? I still say the right people don't know about this yet. That Miele dealer is "adjusting his fluid balance" in a public pond, and he needs to have his swimming privileges revoked as of yesterday.

You bought an expensive vacuum which your supposedly authotized dealer damaged performing a warranty repair, and now they want to give you more delay, more resistance? No. No. No. This is in no way your fault.  The dealer's lack of malicious intent is not an excuse. This whole line of discussion has moved into the realm of the surreal. No one is going to stand up for you, darlin' except you. Do it.

Trebor

One of the many reasons I never sold "test" models to customers even if they were insistent.  These are for display and demo only, not sale to the public. 

Carmine D.