Vacuum Cleaners Discussions

Some observations -

• Oreck is conspicuously missing from the upright ratings.
• Panasonic has a new AeroBlast for $700 is a apparently a poor copy of a Dyson that burps loudly when it reverses the air flow to clean the filter.   Why would anyone pay so much for a Dyson copy, particularly when the filter clogs with fine dust?
  
• Hoover's fall from grace is noted, presumably due to their ill conceived bagless vacuums.  Hoover now has the worst reliability of the uprights.  Dyson is second only to Kirby in the reliability rankings.   
  
• For uprights, Kenmore takes the top 2 spots (bagged and bagless), followed by the Riccar SupraLite RSL3, the Electrolux Oxygen EL5035A, and the Kirby Sentria.  
  
• The Halo is #33 on the list for uprights. 
  
• The $60 Hoover Tempo Widepath has a better tool airflow score than the Dyson DC17 as well as better carpet cleaning scores. 
  

Hello Mole:

I would be a dyson dealer just for the parts so I could do the repairs.  I'd only sell one if a customer insisted on buying one.  Dyson probably would have a problem with that and wouldn't sell me parts.  Which is fine.  Too many better and affordable vacuum products on the market to kow tow to one mediocre vacuum maker.

Like HOOVER in the 60's, dyson sold out to the big box retailers in the USA at the expense of the indy's.  Why?  Dyson wants to sell high priced vacuums through big box retailers.  Not through the local vacuum store indy's.  What happened to all the special indy dyson models that would allow you to sell and compete with the big dogs for dyson sales?  Who has them?  Who advertises them?  What happened to the dyson MAP of 10 percent?  Bed Bath and Beyond and Linens-n-Things take off 20 percent regularly.  What does dyson do about it? 

The industry [read big box retail sales] are in a recession now.  High priced vacuums are gathering dust on shelves.  Retailers can't give them away.  COSTCO [with several exclusive dyson models over the years] and HOME DEPOT are looking to drop the dyson line for now at least from their store shelves.  Will other retailers follow suit as the recession gains strength [which the gurus say it is poised to do]? 

The local indy's, who sell dyson parts and do dyson repairs to keep the dyson customers satisfied [clean up the mess as you like to say MOLE], are in the cat bird seat.  What happens if  vacuum indy's like you tell dyson customers to go elsewhere for dyson parts and repairs?  Especially if you didn't make the dyson sales.  How long will the dyson vacuum reliability ratings be good?  Dysons may become collectables, if they are still working properly.  I recall another bagless vacuum called Fantom???  

Carmine D.

CarmineD wrote:

I see you are back on your soap box.  How many times have you already fallen off?                                                                                                                                                                                   We know that independents can't survive on sales alone and you want us to believe that ALL BUT DYSON are rarely repaired.  Again I ask.  How have so many independents survived without repairing Dysons?

Hi Carmine,HARDSELL, would you like to know how many dyson dc07,14, hoses we sell a week,it's the the most popular item in our shops,and quess what we dont even get them from DYSON, anything else you want to know...........

MOLE

mole wrote:

Yes,  the answer to my original question.  Should I assume from your response that Dyson hose sales is so profitable that it keeps you in business ? 

DysonInventsBig wrote:

Hi DIB, just let dyson try and shut us down,they tried,if they try it again we will sue them and win..........

MOLE

mole wrote:

Hi Mole:

As I recall, Which? in the UK and Europe also reports that the majority of the problems with all the early dyson uprights stem from hose breakage.  I believe Which reports 25 percent of the dyson repairs are hose related.  Interesting since these models are less than 6 years old.  Probably the reason that retailers are scrubbing the DC07 and DC14 from the dyson line.  Future collectables. 

Carmine D.

CarmineD wrote:

Hi Carmine,you know it makes me wonder how they got that rating on reliability in C.R, I wonder who was doing the ratings,OH i know they glommed the reports with positive ratings,just like they flooded the reviews in other magazines and on line reviews,How much would it take to buy you off to give dyson a good report,I believe i already know your answer'', ITS THE LAST HURRAH.............

respectfully.

MOLE

Hello Mole:

WRT the Consumer Reports reliability ratings:  The caveat from CR in the March 2008 data is that differences of less than 3 points are not meaningful.  Kirby (4) and dyson (6) are the same.  That may be accurate from the results of this particular survey, but I can't accept that the survey results are indicative of the universe [all Kirbys and dysons in use between 2003 and 2007]. 

Similarly, dyson (6), Eureka (7), Bissell (8), Dirt Devil (8), and SEARS (8) are all the same for reliability.  When you put dyson in that group of vacuum brands and frame of reference, the survey results are probably more indicative of the universe. 

CR says the data are based on 4 years [2003-2007] of repairs for 135,000 reader responses.  CR does not indicate the level of probability that the survey [135,000] is representative of the entire universe [all vacuums repaired in the time period]  Generally, when data is presented from a sample [like this one by CR] the sample source gives the probability of the level of accuracy with a +/- percentage of error that the sample truly represents the universe.  CR doesn't.  Most will say that in the absence of this level of probability the CR ratings are meaningless.

Newer brands and models would fare better because they are less likely to be repaired as brands and models that are seasoned and aging.  The former less repair prone, while the latter are more repair prone.

Carmine D.

mole wrote:

Back again to you, Mole:

In your expert opinion, would you say that the replacement hoses you use on the dyson repairs are as good as, better than and/or worse than the original dyson hose?

My sense is the only official recourse dyson has if they dislike your attitude and practices concerning dyson, is to disenfranchise you as a dealer.   This has consequences for both parties: dyson and you.  I suspect it won't affect your business very much because you will still repair dysons since you have other avenues for parts than original dyson equipment.  On the other hand, dyson will lose a dealer who knows how to service dyson both in and out of warranty.  

Carmine D. 

CarmineD wrote:

What is your purpose in using Mole's response about the hose in all of your replies?  Your attempt at intimidation is useless and you can't answer my original question.  BTW for all the others.  My question has stumped Carmine for 3 years and now Mole is unable to answer.     

I hope that Dyson does not go under if Mole parts with them.  I remember how you pulled away from Hoover and 50 some years later they were out of business.

Is there a difference in servicing a vacuum in warranty vs out of warranty.  I think I cna answer my own question.  You have to be more honest with the manufacturer than with the comsumer.