Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

I'm sorry to say everyone. I purchased my Toro 421Q in Dec 2009. Didn't really used it much in Jan 2010 (maybe 3 times) becuase the lack of snow fall. But the winter of 2010 was here and went to use my 421Q. It was fine after use until gas leaked out into the garage. The smell travelled through out the house. I tell ya, that scared the heck out of my wife and I. At first, i did a google search on gas leak problems on my Toro. Really didn't find any thing and pertain to my model.  I took the unit to the dealer I purchased it from and they said that it could be the carburator. When they looked into it, the said it was my gas i used was dirty and cause the valve to stay opened. After it was all said and done, it cost me $120 of cleaning and repairs. I sucked it up and paid for the repairs.

Now with the snowfall on Saturday Jan 8th, 2011, I fired it up and used it. No problem and no gas leak. However, 5am in the morning, my wife wakes me up and said she smells gas. Of course, I check the garage, looked at the Toro and all of the gas leaked out. I will call my dealer and asked him to what going on. Also, I really hoping he will not charge me another ridiculous amount for repairs that should be covered by Toro.

I will let everyone know how that goes.

I just have a super hard time believing that Toro dealers are not that helpful.  Toro dealers in my area are pretty good and helpful.  I just don't understand why people are paying for repairs that should be covered under the warranty period.

For those of you that are experiencing a safety related problem, (and a gas leak certainly qualifies), here's some CPSC information.

To report a dangerous product or a product-related injury, call CPSC’s Hotline at (800) 638-2772, teletypewriter at (800) 638-8270, or visit www.cpsc.gov/talk.html. Consumers can obtain this press release and recall information at www.cpsc.gov.

If the CPSC gets enough complaints, Toro will be required to correct the problem.

CharlesW wrote:
Where's the link?  Looks like the moderator removed it.  Is it a taboo to post link to another forum?

Here's what the link said -  " 421 QE leaking fuel

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aa335 wrote: Evidently the link was removed by a moderator.
I did try to find any reference to what links could or could not be posted before I posted and didn't find where posting a link to another forum was prohibited.
Obviously it is.
No big deal, but a simple PM or notation as to why it was removed would have been nice.
I think it is called common courtesy.
That said, I will say "So Long" since I will probably be removed anyway.

You just described my problem exactly.  Oil sump was full of fuel so off to the dealer it went.  Parts are on backorder and it will probably cost me because they thought that the carb was dirty due to old fuel.  I have called Toro and they don't have a recall on this model but probably should have based on the number of people having this same problem of leaking fuel.

To people that have fuel leak on the 421q, what is the first 4 numbers of the unit serial number ?

Is fuel leakage still a problem or has Toro addressed the problem on the 2010/11 421QE's?

jackrabbit000 wrote:
I'm not sure if these problems are isolated or epidemic.  The 421Q model has been out 3 years.  1 year with Tecumseh engine, 2 years with the Loncin engine.