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Abby’s Guide > Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) > Discussions > Just got back from my Snapper dealer.............

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Emmo


Joined: May 22, 2003
Points: 1065

Just got back from my Snapper dealer.............
Original Message   Jul 20, 2005 2:57 pm
Another unimpressive visit.....

My Snapper SPWB broke its clutch spring......no big deal, but a little surprising after barely 2 seasons.  Unit still under Snapper 3 year warranty(or so I thought), I take the spring off and take to dealer for replacement. (Saves me loading it, waiting a few days for repair and trip back to pick it up).

Dealer says only 2 year warr. bumper to bumper, 3rd year only covers major stuff. He gets the spring and goes to find the price, I begged to differ about the warranty, but he insists and I am not in the mood to fight over a couple of bucks. Turns out he can't find the price because of some software screw up so he has to call the simplicity dude for a price. While he's on the phone he asks Simplicity man about the 3 year warranty, Simp. man says yeah its covered.

Dealer gives me the spring and then acts like he has done me some huge favor getting the warranty to cover it!! (The part is $2.13 at Jacks). I reminded him to make sure he writes himself up a nice warranty repair bill that will pay him some shop labor, since I was kind enough to make the repair myself and was only asking for the part at N/C. He wasn't impresssed.....

Neither was I..............when the warranty is over, so is our relationship.



PS   Since Simp bought Snapper, warranties have changed from 3 years to 2 years.  FYI.
This message was modified Jul 20, 2005 by Emmo
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