Vacuum Cleaners Discussions

A customer buys a new $500 plus vacuum from a big box store.  It fails after 6 months and under warranty.  The retailer tells the customer to ship it back to the brand maker clear across the country and/or take it to a authorized dealer for the brand.  It's a crap shoot either way.  Why?

If I'm the authorized dealer, and I don't like the product model, I'll fix it and get reimbursed by the maker for the parts and my time.  Maybe.

More likely, I'll tell the customer I don't like the product model.  Since the customer shelled out $500 plus and has a problem, he/she is already disgruntled.  And will probably seek out other alternatives and avenues of resolution.  More than likely, a trade in for a dealer sold make and model. 

Else ship it back, pay the freight, wait the time, be without and hope for the best.

Carmine D.

you would really tell the customer you didnt like the product they have and thats why you dont want to do the service work...even when they come in saying they were told to bring it here for warranty work..because you are a  x service center...and that the 500$ they spent is worthless now....im not seeing a sale or trade in ...in the picture here,..i see a very pissed off customer..a scene ..ummm ...id never critisize your cust service  exp....but i think this is one of those times where its ok to lie....very ok...we hate working on and dealing with dyson in every way....only when things are dead slo do we bother with them....but its easier to lie to the dyson customer and send them on their way to deal with what dyson made.....because dyson owners dont want to hear or see the truth about what they just bought and what the 90$ tempo in the showroom can do to a dyson....no offense to dyson owners,,,,just a view.

If the customer likes it, do the warranty work get paid.  A NEW CUSTOMER.

If not, trade it in.   A NEW CUSTOMER and a rebuilt for resale 

If the customer is undedecided, let them look around.

Test out a few of the latest and greatest, and then make them a deal. 

If they go, fine if not fine.  A NEW CUSTOMER.

Beats the alternative. 

Shipping it back across country.

Paying the shipping cost hoping to get reimbursed and not taken.

Having to wait for 2-3 weeks without a vacuum and then when its received hoping its repaired properly. 

If not, they're back in your store.  A NEW CUSTOMER.

The business philosophy of the independent vacuum cleaner owners and operators is simple: Pay me now, or pay me later.  A NEW CUSTOMER.

Are you beginning to see why the ORECK business model beats your fave brand. 

Carmine D.

If the customer likes it, do the warranty work get paid.  A NEW CUSTOMER.

If not, trade it in.   A NEW CUSTOMER and a rebuilt for resale 

If the customer is undedecided, let them look around.

Test out a few of the latest and greatest, and then make them a deal. 

If they go, fine if not fine.  A NEW CUSTOMER.

Beats the alternative. 

Shipping it back across country.

Paying the shipping cost hoping to get reimbursed and not taken.

Having to wait for 2-3 weeks without a vacuum and then when its received hoping its repaired properly. 

If not, they're back in your store.  A NEW CUSTOMER.

The business philosophy of the independent vacuum cleaner owners and operators is simple: Pay me now, or pay me later.  A NEW CUSTOMER.

Are you beginning to see why the ORECK business model beats your fave brand. 

Carmine D.

i wasnt trying to offend or insult you in any way...guess i misunderstood.....sorry about that.....but the long turnaround comes from having to wait on the manufacturer to send parts ..if in stock....finish whats ahead..then start on repair...if correct part was sent...it happens all the time.

My point, among others, is that the vacuum store owners and operators are the first line of defense for dyson warranty.

In most cases the dyson customers are irate because they paid $500 plus in the bbs and didn't get their money's worth.

Who gets the customer ventings and emotional tirades: You got it!  Vacuum cleaner store owners and operators.

Any wonder the vacuum stores have not embraced dyson products?

BBS make the sales and profits, big bucks for bbs and dyson, and vacuum stores do the dirty work [no pun intended].

Now back to the DDM 22 for $700-$800.  Who will be the likely retail venues for these new dyson canns?

What are your thoughts on the latest DDM canns?  Do you think US/Can canister vacuum customers will embrace them?

Or look passed them for more suction powered products at lower prices?

Carmine D.

This will be down to the US DC22 having the Mark I Digital motor  and it spinning faster.

However, I see that the US Mark I motor spins only at 88,000 revolutions per minute; The DDM was originally supposed to spin at 100,000 rpm.

I also note that the Mark II motor as fitted to UK DC30 & 31, spins at 104,000rpm.

The smaller, less powerful [230 a/w and 4,500 RPM for brush roll], and much more expensive dyson canister [aka DDM 22] is DOA. 

VDTA didn't even give it a tepid reception.  More like no reception at all.  So far, vacuum stores are doing the same.

BBS will not sell this model at $700-$800.  Too much for their sales venues.  Even at $500-$600, the DDM DC22 is a hardsell.

Dyson will have to pull a rabbit out of the hat on this one to spark sales.  Perhaps a lifetime warranty on the motor?

Carmine D.