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DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454


Original Message   Jun 28, 2008 12:41 am

Dyson is in the news frequently and so a dedicated thread.

.

This message was modified Aug 2, 2008 by DysonInventsBig



Replies: 199 - 208 of 624Next page of topicsPreviousNextNext page of topicsAllView as Outline
CarmineD


Joined: Dec 31, 2007
Points: 5894


Reply #199   Jul 9, 2008 6:48 am
DysonInventsBig wrote:

Vacuumfreeeke wrote:

Well, I got my first Dyson and I'm not sure I made the right choice.  .......After cutting at least 2 pounds of hair and white stuffing off the brushroll............. there was dog hair caked all over the vacuum in the brushroll housing.  I cleaned it as well as I could... which isn't easy because of the fact that Dyson makes the vacuum so users can't remove their own belt/brushroll (very stupid if you ask me, but I'm sure they get a lot more money for service). 

Carmine, you suck the fun out of our debates. - Taking his post out of context and asking us to reply is exhausting.  Did this vacuum get white stuffing, his family’s hair and his pets hair wrapped around the brushroll by simply cleaning once around his home?  How did all this stuffing and hair get there? – Please explain.        DIB

Carmine D.



Hey DIB Man:

VF's post is not out of context here.  It is the crux of the weakness of this dyson feature on DC07/14.  Having a yellow English lab, who sheds year around, in concert with brand new wool loop rugs, the dyson DC07 struck out big time in my home.  Why? Read on, please.

The puny dyson brush bar got dog hair and new rug wrap stuck around it after a few passes while the brush bar ratcheting noise would go on and off constantly.  [I sent pics of my dyson brush bar to Acerone back in September 2006.  As an illustration that the brush bar is flawed for USA household use].  Didn't happen with the HOOVER WT and doesn't with the ORECK.  NEVER!

How many pets are in USA households?  70 million according to the US Humane Society.  How many have the problem?   

As part of my conversations with the dyson HELPLINE over several days and weeks, it told me to use the dyson suction hose to remove the rug and hair wrap.  It said it was causing the ratcheting noise problems.  Really?  Problem is, it took me 20 minutes to cut it off, before I could vacuum it up.  Then after a few more passes, same thing all over again with the gawdawful ratcheting noise.  Ops there goes another dyson refurb.

Carmine D.

This message was modified Jul 9, 2008 by CarmineD
HARDSELL


Joined: Aug 22, 2007
Points: 1293


Reply #200   Jul 9, 2008 7:52 am
Vacuumfreeeke wrote:
Well, I got my first Dyson and I'm not sure I made the right choice.  I was selling vacuums at Snears when Dyson came to America and I was very familiar with the DC07.  Well, I bought a used DC14 from Craig's List...  I much prefer the simplicity of the DC 07, especially the way the wand and hose work.  That telescoping thing on my model is for the birds.

Anyway, I have a specific problem with mine.  The lady who owned it before me had a dog.  After cutting at least 2 pounds of her hair and white stuffing off the brushroll, I turned it on and it smelled awful!  Just line someone had vacuumed up wet dog hair.  In fact, someone had... there was dog hair caked all over the vacuum in the brushroll housing.  I cleaned it as well as I could... which isn't easy because of the fact that Dyson makes the vacuum so users can't remove their own belt/brushroll (very stupid if you ask me, but I'm sure they get a lot more money for service).  I worked around the brush roll and cleaned the cavity out.  Looks pretty good.  Then I took the filter, cyclone bin assembly, hose, wand, U-bend, and bottom plate to the bathtub for a good soak/scrub.

Does anyone have any advice on how to get the dog smell out of the rest of the vacuum... the part I can't take in the bath tub and wash?!

I don't think saving 300 dollars to buy used was worth all this trouble!

This thing sure looks weird sitting beside my Kirbys, Royals, and vintage Hoovers!


Hey DIB Man:

VF's post is not out of context here.  It is the crux of the weakness of this dyson feature on DC07/14.  Having a yellow English lab, who sheds year around, in concert with brand new wool loop rugs, the dyson DC07 struck out big time in my home.  Why? Read on, please.

The puny dyson brush bar got dog hair and new rug wrap stuck around it after a few passes while the brush bar ratcheting noise would go on and off constantly.  [I sent pics of my dyson brush bar to Acerone back in September 2006.  As an illustration that the brush bar is flawed for USA household use].  Didn't happen with the HOOVER WT and doesn't with the ORECK.  NEVER!

How many pets are in USA households?  70 million according to the US Humane Society.  How many have the problem?   

As part of my conversations with the dyson HELPLINE over several days and weeks, it told me to use the dyson suction hose to remove the rug and hair wrap.  It said it was causing the ratcheting noise problems.  Really?  Problem is, it took me 20 minutes to cut it off, before I could vacuum it up.  Then after a few more passes, same thing all over again with the gawdawful ratcheting noise.  Ops there goes another dyson refurb.

Carmine D.

Carmine,

DIB stated that he did not get the impression that VF is a Dyson junkie.  Neither did I and I doubt that anyone else did.  You stated that he was a Dyson junkie.  Please point that out to us in his post above.  Just another example of your botched lies.

We all know  that the Dyson did not work for you as it hasn't for very very few others.  I could rant about numerous brands that did not meet my expections.  No need to beat a dead horse forever.  That puny Dyson brush bar has worked for millions as evidenced by the consumer reviews on numerous sites.  We already established that you are the odd one.  There are as many who have reported problems with Oreck and Hoover.  Most have major problems with the Hoover WT.  They say it vacuums well but has the quality of junk.  I believe that the problem with your Dyson was so much hair and dirt was in your carpets from using an inferior prior to the Dyson.  BTW, it is better to have a clutch slip and not cause damage to the carpet or vac than to burn a belt or pull fringe or pile from the carpet.

Lots of homes have pets.  In my reading Dyson reviews you are the only one I recall who had a pet and wasn't elated with Dyson ability to vacuum up all the hair.  In fact this may be the # 1 thing that Dyson reviewers praise about their Dyson.

How did your Dyson become a refurb.  You told us that you gifted it.  How long is your nose now?

CarmineD


Joined: Dec 31, 2007
Points: 5894


Reply #201   Jul 9, 2008 8:22 am
HARDSELL wrote:
Carmine,

That puny Dyson brush bar has worked for millions as evidenced by the consumer reviews on numerous sites.  We already established that you are the odd one.  Lots of homes have pets.  In my reading Dyson reviews you are the only one I recall who had a pet and wasn't elated with Dyson ability to vacuum up all the hair.  In fact this may be the # 1 thing that Dyson reviewers praise about their Dyson.



Well HS Man:

Why does dyson devote two pages with instructions and illustrations in it's User's Guide about cutting off the pet/human hair and rug wrap?  Why did the dyson HELPLINE say this was causing the ratcheting noise?  No. I'm not the only user with the problem.   Neither is the former owner of VF's dyson.  Ops there goes another dyson refurb!

Cut your losses on this HS man.  You lost the battle.  Dyson conceded defeat.  Scrubbed the clutch/puny brush bar shut off feature.  You dyson devotees have a war ahead to fight.  What do you tell dyson buyers, especially previous owners, or self-avowed dyson junkies like VF, why they should pay $500 plus for a new dyson and have to perform monthly filter maintenance?  Ball technology?  Good for a laugh, but makes for a HARDSELL!

Carmine D.

This message was modified Jul 9, 2008 by CarmineD
HARDSELL


Joined: Aug 22, 2007
Points: 1293


Reply #202   Jul 9, 2008 9:07 am
CarmineD wrote:
Well HS Man:

Why does dyson devote two pages with instructions and illustrations in it's User's Guide about cutting off the pet/human hair and rug wrap?  Why did the dyson HELPLINE say this was causing the ratcheting noise?  No. I'm not the only user with the problem.   Neither is the former owner of VF's dyson.  Ops there goes another dyson refurb!

Cut your losses on this HS man.  You lost the battle.  Dyson conceded defeat.  Scrubbed the clutch/puny brush bar shut off feature.  You dyson devotees have a war ahead to fight.  What do you tell dyson buyers, especially previous owners, or self-avowed dyson junkies like VF, why they should pay $500 plus for a new dyson and have to perform monthly filter maintenance?  Ball technology?  Good for a laugh, but makes for a HARDSELL!

As usual Carmine you are bablling and spewing BS.  Scrubbing the clutch is in no way admitting defeat.  You, like me have no idea why it is not on newer models.  I did give my thoughts. The clutch is not the problem.  It is there to protect.  Why do vacs use belts when they could use a direct (gear drive)?  The belt has to slip if the brush is jammed with an object.  Do you really have to vacuum so much dog hair that it jams the brush?  If so, you need to take Ol Rover to the vet and get him a wig. Why would one pay $800 for an Oreck that clogs and requires frequent belt changes ?

Once again you are trying to divert from your LIES.  VF owns 1 Dyson out of his 25 vac collection.  He did say Hoovers (plural).  This sounds more like a Hoover junkie.  It seems that more HooverS were out of use and he bought them (refurbs).

We will fight our battles with honest and integrity against your lies and stupidity.

Carmine D.

mole


.

Location: earth
Joined: Sep 30, 2007
Points: 783


Reply #203   Jul 9, 2008 9:28 am
HARDSELL wrote:



Lets see now the customer brings back the dc07/14 because of the clutch chatter,people hate noises ,it tells them somethings wrong,Said customer is told by dyson service reps thats normal,customer feels like they been SUCKERED, I WANT MY MONEY BACK,

Dysons sick and tired of customer complaints

Heres how we rectify the situation,take the clutch and belt system out, put in a single belt [its also a timing belt] but the wrong type.

The noise goes away the customer thinks the machine is cleaning[HE,HE,HE]  Problem solved.

On to the next innovation..............

MOLE

CarmineD


Joined: Dec 31, 2007
Points: 5894


Reply #204   Jul 9, 2008 2:11 pm
mole wrote:
Lets see now the customer brings back the dc07/14 because of the clutch chatter,people hate noises ,it tells them somethings wrong,Said customer is told by dyson service reps thats normal,customer feels like they been SUCKERED, I WANT MY MONEY BACK,

MOLE



Oops, there goes an ebay parade of pages and pages of dyson refurbs!

Carmine D.

This message was modified Jul 9, 2008 by CarmineD
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454


Reply #205   Jul 9, 2008 2:27 pm
CarmineD wrote:
Oops, there goes an ebay parade of pages and pages of dyson refurbs!

Carmine D.



Hey Carmine,

I hear a lot of refurb whiners here, but the number of refurbs on the market look to be miniscule compared to retail sold vacuums.  If and until someone takes a break from whining and demonstrates some numbers, then and only then can this so-called refurb flooding with its… “It’s ruining my business” can be taken seriously and/or debated.        DIB


Motorhead


Joined: Nov 2, 2007
Points: 409


Reply #206   Jul 9, 2008 2:51 pm
Once again I am dumbfounded by some of the things I'm reading here.  First of all Carmine, you must be pulling that out of your Depends and your hands must be brown by now.  To clarify, the Dyson DC07/DC14 brushroll clutch assembly was NEVER "scrubbed" and is still employed on current models!!!!!  It will always remain on the DC07/14 until the models cease to exist altogether, which is not likely to happen anytime soon.  INDEPENDENT DYSON DEALERS WILL ALWAYS HAVE A MARKET FOR THE DC07/DC14!  The fact that the DC07 has been around for 6 years already is enough for anyone to know its widespread success and popularity in the US.  It IS the machine that made a name for Dyson here.  The DC14 is going to continue to be sold at big-box stores INCLUDING WAL-MART.  They are receiving the standard DC14 in yellow which will sell for $399!  And like the other DC07/14 models, it has...you guessed it, a clutch!  The clutch is an improvement on the old slip-belt that has to be replaced.  The direct motor-driven brush used on the Ball models is an improvement over that.  "Immer Besser" as you might say.  

Out of all the DC07s I've used, I was never able to get any ratcheting out of any of them.  I'm going to go out on a limb here and say that the ratcheting problem Carmine has experienced was not due to the Mohawk carpet, but rather, the fact that perhaps the original clutch was defective and needed to be swapped.  When working "properly" the clutch digs strongly into any pile carpet (even thick Tommy...er, Mohawk) with no ratcheting noises whatsoever.  Replacing with a genuine DYSON clutch (not a bojack replacement from Hesco with the DYR prefix as Mole sells) will remedy the situation no doubt. 

For those of you who think the DC07/DC14 brushroll is the "worst there is" or a "failure", what about the Eureka Vibra-Groomer, which Dyson obviously took a page from, or even the much earlier Hoover brushroll of the 1910's?  Are those bad because of their shape?  Does the shape of the Vibra-Groomer adversely affect carpet cleaning ability and have a tendency to wrap pet hair around itself?  Probably, certainly not any worse than Dyson, however since it is NOT Dyson it isn't mentioned here.  Those brushrolls were designed to act as a secondary fan or impeller of sorts, generating air in addition to vigorously agitating the carpet.  I wouldn't call that "bad" at all.  The DC17 brushroll is more aggressive, yes, not due to its shape but rather the bristle pattern and the strength of the bristles.  Some of you seem to think that the DC07/14 brushroll is "weak" due to its shape...all I can say is ignorance is bliss. 

Dyson sells its refurbs through their independent dealers as well as catalogs, and it's the independent dealers who mostly put them on the Internet because Dyson allows their independent dealers to make money off the refurbs (unlike Oreck, Bissell, Hoover, Eureka, and Dirt Devil).  So compared the others that is actually a very honest, generous way of doing business.  Before you start to criticize the Dyson refurbs, what do you think Oreck does with all of the machines that are returned within the 30 day trial (which are most of them)?  They're sold as "demonstrator" models for $150.  What do you think Hoover does with all of the Hoovers that are returned?  They are sold as refurbished machines at Big Lots, Value City, and on the Hoover website.  What do you think Eureka does with all of the returns?  They're sold at Big Lots and Value City as refurbs!  What do you think Dirt Devil does with all of THEIR machines that are returned?  Why, they're sold at Big Lots and Value City as refurbs!  Again, no different!  Now can you see the pattern here?

Don't say that anything is "scrubbed" again unless you know for a fact that it is truly obsolete and removed from the market.  We're tired of your lies, and of you repeating them so often you believe them. 

-MH
This message was modified Jul 9, 2008 by Motorhead
HARDSELL


Joined: Aug 22, 2007
Points: 1293


Reply #207   Jul 9, 2008 4:18 pm
I have seen lots of brands of refurbs in Big Lots and other similar stores.  None of them were Dysons.
DC18


Dyson, Sebo and Bissell user

Joined: Jul 25, 2007
Points: 294


Reply #208   Jul 9, 2008 4:43 pm
Just to add to what Motorhead said about the brush bar and clutch set up on the DC07\DC14.  If it was that terrible then why has it managed to span out over 4 models.  The DC03, DC04 and the later DC07 and DC14!  The shape of the brush bar on these models was designed for a reason which I believe was stated on the original DC03 brochure!  One thing also no one has mentioned is the non brush control Dyson models of the DC04, DC07 and DC14 is different again!  Not sure if you have these models in the US!  The DC01 had a triple brush bar design which Dyson has not used again!

Technology moved on for Dyson and they decided to use a separate motor for the brush bar.  This may be in preparation for when the DDM is fitted to the Upright range. I don't think you would want the DDM powering a brush bar via a belt due to the speed it rotates!  Thats my thinking! 

DC18

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