Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

  i see alot of post in regards to sears.  i work up here in minnesota and work on a lot of sears.  ive talked with my "new" customers and they are very unsatisfied with any type of sears help.   up here a customer would take his unit to sears, drop it off,  waits a month to get it back..  i have actually went to sears as the mechanic i am and talked with the saleman, of course he didnt know i was a mechanic.  he told me all kind of b/s about wher to get parts, warranty stuff.  who makes the "cratfsman" units.  neeless to say once i told him what i did for a living he was a little rude to me.       

Majority of Craftsman are EHP/AYP, the better ones. Few are Murray.

Once I was on the phone with sears trying to get a part for over 2 hrs .. we talk and send faxes back and forth , with no hope in sight with craftman. I got the part from a jobber{after market} I lost 2 hrs of my day and learn a valueable lesson Mark