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Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

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mech12


Joined: Feb 20, 2006
Points: 273

sears finding parts
Original Message   May 12, 2006 5:15 pm
  i see alot of post in regards to sears.  i work up here in minnesota and work on a lot of sears.  ive talked with my "new" customers and they are very unsatisfied with any type of sears help.   up here a customer would take his unit to sears, drop it off,  waits a month to get it back..  i have actually went to sears as the mechanic i am and talked with the saleman, of course he didnt know i was a mechanic.  he told me all kind of b/s about wher to get parts, warranty stuff.  who makes the "cratfsman" units.  neeless to say once i told him what i did for a living he was a little rude to me.       
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mech12


Joined: Feb 20, 2006
Points: 273

Re: sears finding parts
Reply #6   May 17, 2006 11:51 am
  does everyone here know sears DOES NOT make there own stuff.   most of the snowblowers and tractors are made by MURRAY and EHP.  they even started using MTD as a supplier.  i find it ironic some people in hear say murray units are junk, yet sears rules????    just a little input
urichardhead


Joined: May 17, 2006
Points: 1

Re: sears finding parts
Reply #7   May 17, 2006 6:29 pm
Majority of Craftsman are EHP/AYP, the better ones. Few are Murray.

SmMotorsRep


if it not broke your not trying hard enough

Location: canada,quebec
Joined: Mar 26, 2006
Points: 30

Re: sears finding parts
Reply #8   May 30, 2006 10:47 pm
Once I was on the phone with sears trying to get a part for over 2 hrs .. we talk and send faxes back and forth , with no hope in sight with craftman. I got the part from a jobber{after market} I lost 2 hrs of my day and learn a valueable lesson Mark

too many to keep track of
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