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toolpig


Joined: Nov 12, 2005
Points: 53

Not very impressed at all.
Original Message   Jan 23, 2006 1:40 pm
As some of you may know after researching brands etc.. I purchased an Ariens 11.5hp 28 in cut LE snow thrower. It is only 2 months old and has been used 3 times, yes thats right 3 times.  2 of those times the snow fall was only 4 inches. 

Anyway , the first heavy snow fall we had (2 -3feet) the blower wouldn't throw snow any further than 10 feet. My OPE dealer loaned me a new husky 10.5 hp and took mine to fix a misaligned idler and replace the drive belt. 

The next light snow it blew snow well but barely threw the stuff at the end of my driveway 15 feet.  I called my OPE dealer and once again he came and got it. I called three days later and he told me some bushing came loose and did some damage to some main shaft. Anyway it's been a week and he's still waiting for parts. He offered to lend me a Husqvarna again but I'm wondering if maybe I should get a refund and go buy something else.

The Ariens has great reviews, it's heavily built and looks well put together,itn also has some nice features BUT  I can't say it works good because I haven't really seen it work.  The one good thing I can say is my service guy is excellent.

Should I get a refund?

Ariens 11528 snowthrower, Craftsman 18hp lawn tractor, Craftsman 5hp lawn mower, Craftsman 4.25hp pressure washer, Stihl BG55 leaf blower and vac, Stihl SH26 string trimmer, Husqvarna 365 special Chainsaw, Husqvarna 254XP chainsaw.
Replies: 8 - 17 of 17Next page of topicsPreviousAllView as Outline
toolpig


Joined: Nov 12, 2005
Points: 53

Re: Not very impressed at all.
Reply #8   Jan 25, 2006 5:24 am
Hi Guys,

I called my dealer yesterday and got the same story of waiting for parts. He apologized and said he would see what he could do for me.  I got home last night and there was a brand new 11.5 le in my yard all fueled up and ready to go. He left a note on it saying that the damage that happened to my machine was uncommon and uncalled for. He hoped a new machine and an apology would be enough to keep my buisness.

Well I cleaned the remaining snow out of my yard and the mahine worked great!  I'm very pleased I didn't let my temper get the better of me and demand a refund.  This dealer is a great guy.

Apparently one of the drive shafts on my other machine didnt have a part "pressed" on properly and caused some damage. It doesn't matter now, the new one works great!

Ariens 11528 snowthrower, Craftsman 18hp lawn tractor, Craftsman 5hp lawn mower, Craftsman 4.25hp pressure washer, Stihl BG55 leaf blower and vac, Stihl SH26 string trimmer, Husqvarna 365 special Chainsaw, Husqvarna 254XP chainsaw.
gary31570


Life is a journey, enjoy the ride.

Joined: Nov 6, 2005
Points: 27

Re: Not very impressed at all.
Reply #9   Jan 25, 2006 12:08 pm
We do not know where you live, but you might consider sharing your dealer's name, location, and phone number.
Some of us may be still in the market for a Ariens or Husky.

It is trying to snow in Cleveland, but mostly wind.

Gary

Cleveland,, OH
faithfulFrank


He is no fool who gives up what he cannot keep
to gain what he cannot lose....


Location: Batavia, N.Y.
Joined: Jan 20, 2004
Points: 1067

Re: Not very impressed at all.
Reply #10   Jan 25, 2006 5:05 pm
Toolpig,
Sounds like your dealer did you well......he deserves some online praise.
Where abouts do you live...?
Glad you like the Ariens.

Frank D.


Ariens 1332DLE Pro, Exmark 52" HP ZTR, Gardian Generac generator, Shindiawa T230  Excell/Honda PW, Craftsman rototiller, Favorite IPE- My Mac + Ipod- No Windoze for me!
toolpig


Joined: Nov 12, 2005
Points: 53

Re: Not very impressed at all.
Reply #11   Jan 30, 2006 4:44 am
I live in Northern NewBrunswick in Canada.  The name of the dealer is Bremner Farms in Center Napan.

By the way the guy called the next day to make sure the new blower worked well and that I was satisfied!

Ariens 11528 snowthrower, Craftsman 18hp lawn tractor, Craftsman 5hp lawn mower, Craftsman 4.25hp pressure washer, Stihl BG55 leaf blower and vac, Stihl SH26 string trimmer, Husqvarna 365 special Chainsaw, Husqvarna 254XP chainsaw.
EGreen


Location: Amherst (Buffalo), New York
Joined: Nov 4, 2005
Points: 57

Re: Not very impressed at all.
Reply #12   Feb 7, 2006 2:20 pm
can't complain with that service!  Some patience pays off.  Looks like he is a great dealer and it looks like you just happened to indeed get a lemon blower, this new 1128 should give you trouble free service for years to come!

CFoote


Joined: Feb 4, 2006
Points: 9

Re: Not very impressed at all.
Reply #13   Feb 7, 2006 6:16 pm
toolpig wrote:
I live in Northern NewBrunswick in Canada.  The name of the dealer is Bremner Farms in Center Napan.

By the way the guy called the next day to make sure the new blower worked well and that I was satisfied!


That type of service is so rare these days. I would buy all my outdoor equipment from him! Congrats and glad to see it all worked out.

Chris

RedCoupe


Joined: Nov 20, 2005
Points: 17

Re: Not very impressed at all.
Reply #14   Feb 9, 2006 7:43 pm
TOOLPIG, if the forum technically allows, you should consider changing your "subject line", I shoud think you would express a sentiment of "very impressed" consdering the support and backing you received.

Bob....
toolpig


Joined: Nov 12, 2005
Points: 53

Re: Very impressed indeed!
Reply #15   Feb 10, 2006 6:34 am
I tried to change the subject title, I hope it worked!

Ariens 11528 snowthrower, Craftsman 18hp lawn tractor, Craftsman 5hp lawn mower, Craftsman 4.25hp pressure washer, Stihl BG55 leaf blower and vac, Stihl SH26 string trimmer, Husqvarna 365 special Chainsaw, Husqvarna 254XP chainsaw.
toolpig


Joined: Nov 12, 2005
Points: 53

Re: Not very impressed at all.
Reply #16   Feb 10, 2006 6:35 am
I guess it didn't work  :(

Can anyone help me to do this?

Ariens 11528 snowthrower, Craftsman 18hp lawn tractor, Craftsman 5hp lawn mower, Craftsman 4.25hp pressure washer, Stihl BG55 leaf blower and vac, Stihl SH26 string trimmer, Husqvarna 365 special Chainsaw, Husqvarna 254XP chainsaw.
Garandman


Location: South Boston, MA
Joined: Mar 10, 2005
Points: 341

Re: Not very impressed at all.
Reply #17   Feb 10, 2006 10:19 am
This forum doesn't allow you to edit your messages anymore.

Perhaps the "owners" can explain the history.....
Replies: 8 - 17 of 17Next page of topicsPreviousAllView as Outline
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