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Emmo


Joined: May 22, 2003
Points: 1065

Just got back from my Snapper dealer.............
Original Message   Jul 20, 2005 2:57 pm
Another unimpressive visit.....

My Snapper SPWB broke its clutch spring......no big deal, but a little surprising after barely 2 seasons.  Unit still under Snapper 3 year warranty(or so I thought), I take the spring off and take to dealer for replacement. (Saves me loading it, waiting a few days for repair and trip back to pick it up).

Dealer says only 2 year warr. bumper to bumper, 3rd year only covers major stuff. He gets the spring and goes to find the price, I begged to differ about the warranty, but he insists and I am not in the mood to fight over a couple of bucks. Turns out he can't find the price because of some software screw up so he has to call the simplicity dude for a price. While he's on the phone he asks Simplicity man about the 3 year warranty, Simp. man says yeah its covered.

Dealer gives me the spring and then acts like he has done me some huge favor getting the warranty to cover it!! (The part is $2.13 at Jacks). I reminded him to make sure he writes himself up a nice warranty repair bill that will pay him some shop labor, since I was kind enough to make the repair myself and was only asking for the part at N/C. He wasn't impresssed.....

Neither was I..............when the warranty is over, so is our relationship.



PS   Since Simp bought Snapper, warranties have changed from 3 years to 2 years.  FYI.
This message was modified Jul 20, 2005 by Emmo
Replies: 1 - 10 of 17NextNext page of topicsAllView as Outline
Termy


Location: Washington
Joined: Oct 24, 2004
Points: 960

Re: Just got back from my Snapper dealer.............
Reply #1   Jul 20, 2005 5:43 pm
You know, this is the kind of crap that I try to avoid! This is why I never go to dealers in regards for parts that should be covered by my warrenty. I rather just go over there and buy the part and I am back up in running in no more than 20 minutes without hassle! The thing about some dealers is that they will not admit their own mistakes, and so they will make up a story just so they can have their way. I am not happy with what you had to go through at all, it should have never been a problem. However, my advice to you is, if all you need is a part, just go and buy it and leave. No muss, no fuss. ...My Two Cents...


Marshall


As Long As There Are Tests, There Will Be Prayer In Public Schools. ;- )

Joined: Sep 16, 2002
Points: 7730

Re: Just got back from my Snapper dealer.............
Reply #2   Jul 20, 2005 6:13 pm
Emmo, bummer! One of the best seliing points on Snappers was the three year warranty. Maybe there will be another dealer pop up or, maybe this guy will be replaced sometime, hopefully.
jubol


Location: Dover, De
Joined: Oct 3, 2003
Points: 1558

Re: Just got back from my Snapper dealer.............
Reply #3   Jul 20, 2005 6:51 pm
  EMMO,

Email Snapper and file a complaint!!  Greasy wheels  always gets the grease!!

                                                                                     Fred      

This message was modified Jul 20, 2005 by jubol


Husqvarna STE927(11.5HP) snowblower,  MTD Pro Series 18/42 Lawnmower, MTD 6.5 HP  Self Prop Lawn Mower,  Weedeater 1500 Blower, Web Gensis  2000 
mikefla1


Let's get it!!!

Location: Lakeland Fl
Joined: Jun 20, 2004
Points: 377

Re: Just got back from my Snapper dealer.............
Reply #4   Jul 20, 2005 7:21 pm
Man that does stink... I think jubol meant to say scweaky wheels always get the grease. 

Exmark 48inch & Bridges 36inch walkbehind, Scotts 21 inch walk behind mower,Husqvarna trimmer and blower, Echo PE200 edger,Weedeater & Stihl HL45C hedge trimmers,Echo CS440 chain saw and a Stihl HT101 power pruner, and a El Cheapo pressure washer.
AJace


I have an Ariens 926 Pro because I like Orange



Location: Near Gettysburg
Joined:
Points: 969

Re: Just got back from my Snapper dealer.............
Reply #5   Jul 20, 2005 11:29 pm
Well, Termy I'd rather go through the hassle and get the part covered under warranty.  Maybe I just have too much time.  

Ariens 926 DLE Professional; Toro S200; Craftsman LT1000, Echo ES-230;

Marshall


As Long As There Are Tests, There Will Be Prayer In Public Schools. ;- )

Joined: Sep 16, 2002
Points: 7730

Re: Just got back from my Snapper dealer.............
Reply #6   Jul 20, 2005 11:56 pm
"This is why I never go to dealers in regards for parts that should be covered by my warrenty."


That's a broad stroke of the brush.
Bill_D


Nice day for a mow!!

Location: Chicago
Joined: Dec 6, 2002
Points: 920

Re: Just got back from my Snapper dealer.............
Reply #7   Jul 21, 2005 3:56 am
Fanny doodle loves spaghetti, but hates Italian food.

Come on and, Zooma Zooma Zooma Zoom.

Dave___in___CT


Deliberate often...
...decide once...


Location: West-Central Connecticut
Joined: Sep 17, 2002
Points: 3159

Re: Just got back from my Snapper dealer.............
Reply #8   Jul 21, 2005 7:18 am
Emmo...

Dealer's attitude makes a big difference to me too... glad you got the part...

Dave...

Whether you think you can or you can't... you're right.
Henry Ford

   BCS Tractor & snowblower

MissSnowshoveler


If you don't have free speech, what do you have?

Location: NS
Joined: Feb 5, 2005
Points: 706

Re: Just got back from my Snapper dealer.............
Reply #9   Jul 21, 2005 8:24 am
Not all dealers are, hmmmmmmm... what's a good word... can't say it here.  We go to bat for everything that warranty should cover, if we don't think that it was caused by neglect that is.  Even if the equipment is out of it's warranty period and we don't think that what ever broke should have broke - we make that phone call.  We've been running into a lot of warranty issues lately, all the companies that are changing hands, you just never know what's warranty (what new company will cover) and what's not any more.  So it is always best to push the dealer into making a phone call.  It may take some of their "valuable" time, but without the customer - they don't have a job.
It's always good to go the extra mile - make the customer happy - they will come back - upset the customer - well, you potentially lose the customer.
Sherri

If you don't have free speech, what do you have?
pecanmanwill


got a dog named Devon and a cat named Scooter and a She cat named Fluffy

Joined: Dec 3, 2002
Points: 677

Re: Just got back from my Snapper dealer.............
Reply #10   Jul 21, 2005 3:08 pm
Sherri--That was the motto of our store for the many years we sold Snapper.   Make and keep the customer happy.  It will pay off.  You won,t have to advesrtise so much--your customers will do it for you.  Enjoyed your comments and wish you well---Your friend Will

Will--sometimes called pecanmanwill
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