Hello Mole:
Sounds dismal. I would never let a regular customer
wait 3 months for a part. NEVER. I'd sooner take it off another
one of mine and accomodate the customer while I
waited for the parts. I can honestly say in the 40 plus years of vacuum business
[including a warranty EUREKA dealer] I never waited that long
for a part. NEVER. A few weeks back order delay was the tops. I always had
parts in stock, especially wands, to carry me over during the wait time.
Carmine D.