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Dusty |
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private |
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155 |
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| Date Joined |
Feb 8, 2008 |
| Date Last Access |
Today 9:59 am |
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Re: Freedom 3500 and XL2000RHB
#1 Today 9:59 am |
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Hello Dusty: Am I disagreeing with you? Arguing with you? No, not at all. Here is my point about the ORECK warranty and vacuum warranties in general for that matter. How many of today's new vacuums for $299 are expected by buying consumers to last 10 years? The ORECK warranty on the housing gives vacuum consumers a perception that ORECK vacuums will last 10 years. Guaranteed in writing. Perception is reality [i.e the stock markets' performance over recent days]. The Achilles' heel of the vacuum industry today is disposable plastic vacuums. It gives the vacuum industry a bad rap and rep and has for many years now. ORECK's warranty restores consumer confidence in vacuums. It works for Dave and ORECK buyers IMHO Carmine D. Thanks for clarifying your thoughts..I had misinturpreted them. I agree perception is everything and the 10 year warranty makes things look rosier than they are. Same goes for Dysons 5 years and Riccars 6 years etc. The drawback to this warranty is if something does go wrong and it's not a manufacturerer defect the majority of customers immediately think the company doesn't stand behind it's product. The longer the "limited" warranty the more chance you have of losing that customer simply because they don't understand what they are buying in to. Dusty
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Re: Freedom 3500 and XL2000RHB
#2 Yesterday 8:41 pm |
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Hello Dusty:</p><p>The big difference is that ORECK puts the housing warranty in writing [for 10 years]. </p><p>Carmine D.
They (or any other manufacturer) could put it in writing for 20 years. Fact is, the odds of having to replace a housing due to defect is slim and none. If the housing breaks due to use or a roller melting down you can be sure that you'll be charged for the repair. Dusty
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Re: Freedom 3500 and XL2000RHB
#3 Yesterday 11:42 am |
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HS: That's a big deal for ORECK and and all vacuums because it builds product confidence among buyers. Why? Plastic built vacuums are the Achilles' heel of the USA vacuum industry and the reason for disposable vacuums. Not many vacuum brands, save ORECK, warranty their housings for 10 years. Even vacuums costing as much if not more than ORECK-s Classic XL for $299. Here's the reason! ORECK-s always bounce back despite their misuse and abuse. For over 45 years now both in US households and the US hotel industry. So, the ORECK housings have to be covered by the warranty! Here's the ORECK warranty excerpt that applies: "The Oreck XL® Classic Vacuum comes with a 3-year, worry-free motor warranty and a full 10-year housing warranty. Oreck will repair or replace, free of charge, to the original purchaser, any part which is found to be defective in material or workmanship within three years of the date of purchase; ten years on housing. This limited warranty applies to normal domestic use. Oreck's limited warranty is valid only if you retain proof of purchase from Oreck or an Oreck Authorized Retail Dealer for this product. " Carmine D. This really isn't that different from any warranty. The chance of a housing breaking due to a defect in material is pretty much nil. The chance of a housing breaking from being jammed under beds and tables or perhaps a roller bearing and cap melting down is far greater. Neither would be a warranty issue and would require payment. Dusty
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Re: Freedom 3500 and XL2000RHB
#4 Oct 12, 2008 11:01 am |
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Hello Venson: On the topic of Consumer Reports and its latest ratings of the ORECK brand and models. The ORECK XL 21 Titanium has a revamped ORECK motor which is stronger while more energy efficient [read amperage] than the other ORECK upright motors. Hence, the better rating for noise IMHO. It is the only model with the latest and greatest motor. BTW, the Titanium comes with a 21 year warranty on everything and a $735 price tag. Some have pointed out that belts are not covered under warranty. While technically true, the model comes with 10 free annual services which include among other things replacing the belt and bag and bulb. If a customer goes every 2 years for the vacuum services, will ORECK deny the free services over the 21 years? Probably not, but a possibility. I'm told by ORECK insiders that the new ORECK Titanium motors will easily last 20 years. If a motor goes, it will be after 10 years and they should be few and far between. Time will tell. In 20 years, I'll come back here and evaluate the motor results. Carmine D. If you haven't already, check out the new Oreck website. New look and new models. It looks like the Titanium and it's 25 year warranty have been removed from the line (at least as far as I can see). While the 10 year warranty still exists it's not just belts that are not covered. Brushrolls are only one year and the usual wear items like carbon brushes, bulbs, edge brushes etc are not covered at all. Just because the warranty is long does not mean you won't be paying for repairs during the "free" service. Dusty
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Re: Talking to the neighbors . . .
#5 Oct 7, 2008 11:32 pm |
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Big box retailers will [if not already] feel the same decline in high price vacuum sales with brands like Electrolux, dyson, and the SEARS Intuition. For example, SEARS regularly sells its top of the line Progressive upright [rated number ONE by Consumer Reports with an MSRP of $350] for $250 now. And the SEARS Intuition with an MSRP of $600 comes with a $100 discount. The latter is still too high for big box store vacuum buyers.
Just to toss a ying in for your yang. While the economy isn't as bad in Canada as the US we are still feeling the effects of all the financial turmoil. Interesting then that Canadian Tire (big box) not only has an exclusive to the new Miele upright but will also be bringing in part of the canister line as well. As I understand it from a Miele dealer, CT will be selling a canister with powerhead and hepa filter for $549-$569. This same machine at the dealers store sells for $849 without a hepa. I'd be curious to see how Miele handles online shopping across the boarder. Perhaps Mieles in big boxes will start to show up in the US as well? Also heard Sears Canada will be taking on the Miele line early next year too. Times they are a changing. Dusty
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